Priors House, Leamington Spa, Warwickshire
Priors House, Leamington Spa, Warwickshire
Priors House, Leamington Spa, Warwickshire

Priors House, from one of the UK's largest care providers Care UK, specialises in dementia care with a team of skilled professionals who are able to fulfil their potential in the modern facility. The home opened in June 2014.

Priors House offers specialist and personalised care, as well as luxurious, modern care home living. There are dedicated areas for activities, such as painting, reading, or for catching up with friends and family. There is a cinema for catching up on favourite Hollywood movies, a café and even a hair and beauty room so residents can indulge in some pampering.

The 80-bedroom care home offers a wide range of quality care services under one roof. A caring and dedicated team delivers residential and and nursing care services, as well as short-term respite care, expert care for people living with Alzheimer's and other forms of dementia. With the very best in palliative care and end of life care, your loved one can be cared for as their needs change.

Group: Care UK Nursing & Residential Care Services

Person in charge: Francine Summers (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 60+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Priors House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Priors House has a Review Score of 9.8 (9.827)

The Review Score of 9.8 (maximum of 10) for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews over all time. This Average Rating is also the rating value for Priors House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.827 for Priors House is calculated as follows: ( (402 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 462 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Priors House is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 25 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    35
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priors House?

  • Extremely LIKELY
    36
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Priors House

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    10
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    2
  • more

Thank you all so much for taking good care of mum. Particular thanks to the unit manager and the registered manager who pulled out all the stops to do the initial assessment quickly and get a room sorted for mum within 24 hours!
This enabled me to still do the new york marathon and help raise money for cancer research. So, a massive thanks from me and the team of us who were part of the walk the walk team.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

- Consummate professionals, dedicated care, personal touch.
- Clean rooms, excellent food, delightful surroundings.
- Family support outstanding.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was highly recommended Priors House by an elderly friend. My Aunt and Uncle went to stay at Priors for five weeks in February in the residential suite, whilst their property was renovated. My Aunt has Alzheimer's and my Uncle was generally unsteady on his feet and not of the best health. The home is beautiful and with good facilities for the residents (for all requirements).

It was clear that the staff had been well chosen, warm and friendly, and with a caring nature; they carried out their roles to the highest level. They met their care needs and prepared them for their return home to homecare. My Aunt and Uncle were all always clean and smart.
My Aunt and Uncle believed that they were staying in a hotel and looked forward to the lovely meals prepared and the activities laid on each day. They didn’t want to leave Priors, but when they did they looked so healthy and had put on weight.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I can only describe the care, dignity and support my father and family have received at Care Uk, Priors House. As being outstanding. From his first assessment to his passing in May 2017. The dedication of all the staff especially those on the Telford Suite has been superb. Our family cannot thank them enough.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit a friend each week, always am amazed at the care given to residents. The entertainment and activities are good, as is the menu.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cannot fault this care home. The staff were so caring and understanding and management were great. The home itself was great. I could not believe how good this place was after looking at other places. It was unbelievable. The care my husband had was excellent. I cannot thank them enough for the care my husband had before he passed away.

Excellent all the way.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are so caring. You always feel they have the time for you, either as a visitor or resident. The Vera Lyn tribute act recently (20th March) was a fantastic example of this with all staff dressed in period clothing. The day was uplifting for all and many residents are still feeling the "buzz " a month later.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I reviewed the care home very positively in 2015 when we moved my mother-in-law in, noting that she was well cared for and treated with dignity. Unfortunately, I would no longer recommend the home, for a resident with dementia.

We were told that they’d meet her needs up to and including death, but in Sept. 2016 they asked her to leave as they were no longer able to meet her needs. The issue was not violent/unmanageable behaviour, simply a matter that should have been managed by competent carers (she was uncooperative with bathing—common in those with dementia). We also noted a decline in the overall level of care/home cleanliness etc by that stage. After moving her to another nearby facility, carers were able to manage her without any issues, and the level of care was superior. We would not have left the care home if not forced out, but in hindsight, it was the best for all involved.

How likely would you be to recommend Priors House? Unlikely

Average Rating: 

 3.2 out of 5

Overall Standard: Poor

Facilities: Excellent

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Poor

Activities: Excellent

Management: Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Priors House responded to this review on 19 Apr 2017:

We are sorry to hear that Priors House no longer meets your expectations. In this situation, the home manager made the decision that we could no longer meet your mother-in-law's needs as the level of support she requires has changed significantly. On occasion, we have to make this difficult decision for the best interests of both the individual in question and other residents in the home and to ensure everyone continues to receive the care they need. At the time, we did recognise that housekeeping was not to the standard we expect at the home but this has now been resolved and a much-improved service has been in place for some time. Thank you for taking the time to share your views and we wish your mother-in-law the very best at her new home.

Priors House says they set a new standard in 24hour care, a tall order, however, we have seen that in every area this is true. From the initial contact of assessment in my mothers home, through to my mother coming into Priors House, without exception, it has been faultless.
So caring, kind, thoughtful and professional to my mother's every need.
The place is spotless and you feel every member of staff is working at their best.
Truly amazing and we feel very blessed that our mother/grandmother is in such an outstanding home.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Priors House cared for my husband until he died. They operate very professionally but with so much care. It is like a large extended family. Everyone knows you, everyone speaks to you by first name. This network of people from laundry to maintenance to chefs, carers, nurses, administrators all gel like jigsaw pieces. You are treated with dignity as an individual with total compassion and a lot of laughs. It could never replace home but you won't come closer.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is first class 100%

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Completely satisfied. Staff are pleasant.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is very good.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This place is perfect. I love it very much. The staff are so helpful.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving to Priors House from another care home in 2016, my mother is much happier and more relaxed. The staff demonstrate a good understanding of the needs of people living with dementia, kindness and respect that is shown to residents by all staff which makes Priors House a happy place to live. The food is of an exceptionally high standard, delicious, nutritious food catering for a wide range of tastes and special diets.
As well as receiving a high level of personal care, my mum has the opportunity to participate in many activities. The activities manager has developed a full programme of activities throughout the week including regular exercise sessions and trips out. Residents are encouraged to suggest future activities. I've already recommended Priors House to 2 friends and both have since moved their relatives there.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Staff are always welcoming, helpful and really care for the residents and their loved ones. The facilities are excellent with lovely touches here and there, such as the coffee machine, lounge and cinema. High standards of cleanliness and excellent food. You choose your carers well.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Priors House provided my father with every care and assistance he needed. The carers were always polite and caring (even in the most difficult circumstances) The catering and laundry service were also excellent, as was the cleanliness all around the building. I would thoroughly recommend Priors House to anyone seeking a care home.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

She is looked after very well by a fantastic team of people who made her life comfortable, safe and happy. She is eating very well, stimulated by good wholesome food, which is probably one of the most important aspects. She is also able to get around freely on the ground floor and if the weather allows has direct access from her room to the garden.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lovely place, lovely staff and great service. I would definitely recommend it.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recently attended a cocktail evening. The ambience was wonderful and the catering fantastic. A faultless end to 2016.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would like to extend my thanks to colleagues at Priors House. During my nan's stay, the staff have been really supportive and amazing at what they do. They provided my nan with the utmost excellent care, filled with fun activities to stimulate her and really taking care of her on a personal level. I am truly touched.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been here since it opened, and in all that time I have never doubted for a moment that this wasn't the right place for her. She is cared for with kindness, compassion and dignity at all times by all staff throughout the home. Despite being quite a private person, she has the social interaction and has participated in days out and joined in some of the many activities on offer, most recently the carol singing. Priors House is a warm and nurturing environment.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Used Priors House for two weeks respite to enable mum to visit us over Christmas. Very friendly welcome on phone and every time we arrived. Layout good for her to get to know quickly. Activities varied and several suited this very picky lady who hates bingo! Foyer café excellent for "normalising" entertaining her visitors. Cinema comfortable and gave much better experience than just being in front of TV. All day staff lovely - initial glitch over not showering daily but they were at pains to tell me once this was sorted out.
Considering the short time she was there, they made a lot of effort to get to know her needs. Made huge effort to have her ready for an early pick up in time for church on Christmas Day. All staff greeted her by name at all times. Food excellent, even for this picky eater. It is expensive, but worth it for immaculate facilities.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My grandmother has been very happy since she came here. Her room looks out to a field of horses which makes her very happy as she has always loved and kept horses all her life. The food here is also really delicious and my grandmother always eats everything. She also likes to sit with us in the reception area where we have coffee and cake.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is because I have always been well cared for at Priors House that I have returned here four times and now decided to remain her permanently.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife has been a resident since 5th August 2016 after suffering a stroke in March of this year. Spent 6 weeks in hospital and a few months in another care home. Not only myself but friends and relatives who have visited here have been astonished and pleasantly pleased with the home itself, the friendly service of the staff and quality of care. A common comment is "Just like a 5-star hotel".

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A wonderful place for my mother to convalesce after her heart operation. The staff were amazing - so supportive, caring and kind. Nothing was too much trouble. Everybody had time to talk to mum and everything was done to make her feel at home. She loved the art classes and quizzes with the leaders being very encouraging.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a knee replacement "opp" I had two weeks stay at Priors House where I was looked after beautifully. All the carers couldn't have been kinder or more helpful. I would thoroughly recommend it to anyone. Thank you.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Motivation to music is a good idea, it's the most popular activity. I enjoy the activities provided, because I'm still able to take part. The activities help people remember normal events in their past life.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall it was excellent with caring staff. I would single out the carers as being very helpful. The food was adequate, your wine mostly unavailable! dinner too early to accommodate staff. Cleanliness not adequate. Seven days no cleaner other than a carer with bleach and emptying bins. Despite comments, if necessary for a period, I would come again.

How likely would you be to recommend Priors House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Poor

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha Debenham, Marketing Support Administrator at Priors House responded to this review on 06 Oct 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We’re sorry to hear that mealtimes did not meet your expectations. We are more than happy to accommodate later meal times if necessary and wine is available from our kitchen upon request. In terms of cleanliness, we recognise that there was a period when our housekeeping was not meeting the high standards we expect at our home. We are pleased to confirm that this has now been resolved and a full and experienced housekeeping team is in place. Your feedback is very valuable to us and if you do stay with us again we would encourage you to feedback prior to leaving the home to ensure improvements can be made for our residents.

Excellent service across the board.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been here for 16 months now. He looks well and is always dressed well, and kept clean. Most of the time he is quite happy and sociable. Any downside could be caused by macular degeneration and deafness which isolated him by retreating into himself sometimes. He is asked to take part in activities which he does enjoy when he takes up the offer. He especially enjoys his visits to the pub. He seems to get on with the other residents and likes being spoilt by the staff. I never worry about his well-being and health issues are dealt with immediately.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum is very happy with the services that are delivered to her, all with very high standards and the only place mum wants to be is here at Priors House. Everyone is so friendly, she has made many friends and there is always something to keep her occupied.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I enjoy going on trips out and I enjoy all the activities here. I especially like working in the sweet shop, also the café and cinema are wonderful as is the young gentleman who deals with the activities throughout the week.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited regularly, I am always more then pleasantly surprised at the Home. The Staff are all very friendly and professional, the Home is spotlessly clean and well maintained.

The Home is well laid out, and the Facilities exceptional. I especially like the Cinema, Cafe, and the Shop which is a fully functioning shop with traditional sweets, scales etc.

The Cafe is very good for a complimentary Coffee/Tea.

Lots going on event wise and a good feeling about the place, my friend is always busy doing something, and that's a relief for us all as she was previously withdrawn and not involved in her previous home.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Throughout my late mothers stay, the staff were wonderful caring and attentive. The food was varied and appetizing and standard of cleanliness superb. We were delighted to have chosen Priors House.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cocktail party, 20th November 2015. The activities team arranged a cocktail party for residents and relatives. The social area was decorated with nice balloons and fitting colours for the event. It felt like a cocktail bar! The 'Rat pack' singer was absolutely superb. My mother even sang along and moved to the music. The food and drink was impressive with plenty on offer overall. What a great evening! Please do it again.

How likely would you be to recommend Priors House? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The first thing that struck me when I walked into Prior House was low light and how airy it was. It had the feeling of a smart but friendly hotel, with a welcoming café and very helpful receptionist. All the staff greet you with a smile and treat all guests with respect and kindness. My father was in for a weeks respite care but was treated the same as permanent residents. I ate lunch with my father one day and it was of a high quality home cooked meal, very appropriate for the people residing there and me! I would recommend Priors House in every respect to anyone thinking of living there.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff and facilities at Priors House are first rate and I would strongly recommend this care home to anyone. The whole of the care team ensured that my father had a peaceful and enjoyable few months at the end of his life. The team are always considerate, caring, responsive and struck up a real relationship with my father that really made his last months a positive experience. Being a new build, the home decor and facilities are excellent - parking can be problematic at times though. The restaurant food is of a good standard and they will always cater to personal tastes and requirements. There is an excellent coffee area for visitors that makes visiting a much more relaxed experience. My father was able to relax and let his responsibilities drift away so that his final weeks were happy and peaceful. It is clear that the staff really care about their charges and are not simply providing care 'by the numbers'. In summary, a recommended care home with an excellent and motivated team.

How likely would you be to recommend Priors House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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December 2016

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