Linden House, Lymington, Hampshire
Linden House, Lymington, Hampshire
Linden House, Lymington, Hampshire

Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Purpose built to reflect the latest thinking in dementia care and memory loss. It is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents. In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

Group: Colten Care Ltd

Person in charge: Sam Reid (Interim Home Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Linden House is easily accessible by car. If using a GPS or route finder system to get to the home, enter the home's postcode SO41 9BP.

Wilts & Dorset operate regular bus services in the Lymington area, all routes and timetables can be found on their website.

By train, the Lymington line is a branch off the main Waterloo to Weymouth line, change at Brockenhurst for Lymington Town.

Visiting:

At Linden House there are no specific visiting hours, all that is asked is that the visitors book is signed, if outside of Reception hours, just ring the bell and a member of staff will enable entry.

Parking:

Linden House has a car park just outside the front of the home. When planning to visit, get in touch and a space can be saved.

Latest Care Quality Commission* Report on Linden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 13 Nov 2017

Dedicated Dementia Care Home

Reviews

9.7 Linden House has a Review Score of 9.7 (9.671)

The Review Score of 9.7 (maximum of 10) for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 60 Reviews over all time. This Average Rating is also the rating value for Linden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.671 for Linden House is calculated as follows: ( (522 Excellents x 5) + (154 Goods x 4) + (36 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 715 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Linden House is based on 22 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 22 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    47
  • Good
    11
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linden House?

  • Extremely LIKELY
    50
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linden House

  • Daughter of Resident/Service User
    22
  • Son of Resident/Service User
    8
  • Niece of Resident/Service User
    5
  • Resident / Service User
    5
  • Wife of Resident/Service User
    5
  • more

We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was the food which was tasteless and not presented in an enticing way.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Laura Davis, Assistant Marketing Manager at Linden House responded to this review on 20 Oct 2017:

Thank you for your review and the likeliness to recommend our home. I am sorry that you felt the food on your stay was not up to standard. I understand that our Hotel Services Manager has been in touch and discussed the two main occurrences, and I hope that if you return to us in the future these issues will have been addressed.

We will always try to accommodate individual preferences and Chefs are always available to discuss any concerns. If there are any other areas that you wish to discuss or think there are ways in which we can improve any aspect of your stay, please do contact our Manager. Thank you once again for your review.

The standard of care is excellent mainly because the staff take great trouble to ensure that residents are happy, comfortable and safe. The house itself is of high quality which helps both residents and staff to enjoy and use the facilities. The atmosphere is always friendly and helpful.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue problems. Transport within the house by walking chair.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My wife used Linden House for respite last year, two weeks each month and is now in full-time care since May. She has Parkinson's. Her ability to walk is very limited and requires assistance to move even with her Zimmer frame. She requires twenty four hour care.
The caring assistants are mostly young people. This is balanced with a number of mature staff that provide activities and one to one care. The nursing staff are excellent. Communication between all levels is very good. Front office staff are very helpful. Team spirit is very apparent. The food is more than adequate and tailored to individual needs. My wife has always been a snack person. Besides breakfast, lunch and supper there seems to be access to tempting nibbles from dawn to dusk. My wife could not be in a better place.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Fantastic home, great and friendly staff. Thanks to them.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Linden House responded to this review on 17 Aug 2017:

Thank you for your review and likelihood to recommend the home. Since this review, I know you have discussed your concerns with the Home Manager and I am confident that in the light of some recent changes in the management of communication, that no further issues should arise. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve.

Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The family have always had a pleasant welcome into the nursing home ever since we started visiting my husband there. (Father and Grandfather)
The grandchildren love visiting and looking the small room with the toys, plus a piece of cake.
Nothing is too much trouble and there is always a person on hand if we have any questions that need answering.
Thank you.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My lovely neighbour sadly has worsening dementia and is unable to take care of his everyday needs, residential care is necessary where he is safe and well looked after. Every need is catered for and how lovely it is to take him out for coffee all within the home.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative stayed at the above home it was very good, very well looked after and good food and care.
This is the third time he has been in for seven days and we will always use the home again.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

On arriving at Linden House my wife and I were made most welcome after meeting the management and staff, we were shown to our room which was most delightful, tastefully furnished and well decorated, good storage and a very nice wet room. The staff are very caring and friendly nothing is too much trouble. The food is excellent and very well cooked by a great chef. The staff in charge of activities are good at organising events for residents and a well maintained garden to sit or wander around. All in all very good indeed.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been very impressed with the care provided for both my Mother and my Mother-in-Law. The building was purpose-built for dementia residents 3 years ago and is arranged into secure units that are well decorated. The staff are very nice and treat the residents with respect. Visiting relatives are offered refreshments and if you are there at meals times you can have lunch or dinner with them in either the dining area or their own room.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Whilst all staff are most helpful, I would say that feedback regarding any queries I may have with regards to my father's care is sketchy at best. Information is not really at hand e.g has my father been taken out for daily walks as requested? Answer - unknown. Is this not part of the care plan - immediate answer should be yes without question or why am I paying £5000 a month. If I wasn't there pushing, what would happen to my father? Worrying indeed. Nursing staff are excellent as is front of house.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Linden House responded to this review on 09 Jun 2017:

Thank you for your comments about the arrangements for care at Linden House. With regard to your father, his care plan and the extent of his mobility, I understand that you tend to receive information on the days you attend from the Clinical Lead. However, the Home Manager, in discussion with colleagues, will now be involving you in a more formal care review, including a full overview of the current care plan. I would urge you to speak to the Home Manager if there are any other specific issues you wish to raise. Thank you, again, for your review.

Linden House impressed me from the start with the dignity they afford residents, the cheerfulness of the staff and the range of activities. The receptionist embodies it all. This month the magnificent lady who cares for my mother uncovered a medical problem with her. The compassion and patience with which she dealt with her (and all the family!) and her persistence with the doctors brought a lump to my throat. She is coming in on her day off to take her to the doctors. Her carer is one in a million and I thank the stars every day she looks after my mother.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Welcoming environment. Staff kind and compassionate, patient and understanding.
Nice environment in which to live - does not feel institutionalised. Very impressed with overall care.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had to move into Linden House last year when her dementia made it impossible for her to stay in her flat. I live far away, in Cape Town, and found it very traumatic visiting Mum in December. What made it so much easier though was seeing her wonderful new home. Linden House is beautiful and the loving, caring staff go out of their way to make both the residents and their families feel special. You are all angels! I knew that although I was having to leave her, I had the peace of mind that she was in the best place possible. Thank you so much to the Linden House family. I really appreciate everything you are doing for Mum.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for everything you have done to help mum settle into Linden House. Her room and all the facilities are amazing. The kindness, care and patience you have given her seem to be boundless, which is reassuring for our family. I know that she is safe and well looked after.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly staff, lovely lounge and dining rooms. Large sized bedrooms with nice bathrooms. My gentleman settled in very well and enjoys the company around him. The gardens are beautiful and easy and safe to walk around with lots of places to sit outside and have a coffee from the cafe

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very caring, attentive staff. Very friendly, nothing ever too much trouble to meet the needs of the residents. An overall feeling of a family community. Nice atmosphere, clean and a happy home.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

We have found the staff to be caring, professional and friendly in helping my mum to settle in at Linden House. The home has excellent facilities and my mum's room is lovely with a view of the garden. We couldn't ask for a better environment for my mum to be cared for.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care my sister received in the last few months of her life was exceptional. All of the staff at Linden House went out of their way to help both her and us as a family. They were always kind and nothing seemed to be to much trouble. There was a wealth of activities to join in with and there was always lots of laughter and fun. Even when she was confined to her room in the last weeks of her life the staff were always happy to sit and chat with her. As a family, we are all very grateful to everyone and would highly recommend them to anyone looking for somewhere for their loved ones to stay.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother with advancing dementia was moved from the local hospital with specialist services to Linden House. The move was well coordinated and was completely seamless. Thanks to the attentive staff who show a complete understanding of all the complex issues. She has settled in well.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is well looked after, both she and her room are always clean despite the fact she has incontinence issues. The staff show her great respect and are always kind to her. My mother appears to be very contented here, unlike the previous home she was in where she was in and very unhappy and where the staff were very impatient and always complaining about her. Both my brother and I look forward to visiting her. All the staff at all levels are marvellous they cannot do enough for us when asked. I can also rest well knowing my mother is receiving excellent care in her final years,

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Linden House is a bright cheerful place. The professional staff, from reception to nursing, give a reassuring feel to the home. Staffing levels seem high and it is always possible to find an appropriate person to discuss matters with. Residents are clearly well cared for and treated with friendly respect.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Their care and help is outstanding. My wife deserves the best care and she is getting that here at Linden House.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

What a fantastic place. My mother was welcomed by all on her first day and has continued since. I have found that all the staff are pleasant and extremely helpful. The quality of food on offer is amazing. All rooms and surrounding areas are spotlessly clean. The personal hygiene of residents is excellent. Extremely happy with Linden House thank you.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been in the home for a short while. During this time, mum has been treated with dignity, respect and care. Her personal needs are complex and the home have worked with the family to monitor and review her care plan and alter accordingly. We are extremely pleased with how she is settling down.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Despite the very different needs of each resident, the staff always provided outstanding care to each, as soon as needed and did everything to make them comfortable, content and enthused about life. As well as helping them when distressed by their condition or in need of confidence building. The experience and qualifications of the staff seemed paramount in this as they calmly and professionally coped with whatever situation often somewhat unpredictable in dementia cases occurred. The outstanding team spirit of staff members also played importantly in this.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Linden House is a lovely comfortable home. The staff are kind and very caring. The level of care I have found to be high with all needs catered for. The food is of a high standard and every care is taken to supply dishes that are nutritious. Entertainment is provided every day and the residents look forward to this. The residents personal rooms are large and comfy although a little warm and not a lot of ventilation due to the windows only opening a small amount.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Assistant Marketing Manager at Linden House responded to this review on 15 Aug 2016:

Thank you for your comments about the excellence of the staff, care, food and entertainment at Linden House. On your point about ventilation and the extent to which windows can open in bedrooms at a dementia care home, please accept that the safety, comfort and wellbeing of all our residents is always our overriding priority. As part of that focus, we put great store in enabling residents to enjoy fresh-air experiences both in the beautiful gardens at our homes as well as on outdoor trips. We fully appreciate that access to fresh air, inside and outside, is central to people’s everyday quality of life. While it may seem overly restrictive to observe health and safety rules on how far windows can be left open, particularly in warm summer weather, we are required to do so under the law. We know some of our residents would like to open their windows further than is allowed, and we totally understand their feelings, but in this case the law is the law and we have a responsibility to stand by it. Thank you again for your review.”

Very impressed on all facilities. I can see that my aunty is very comfortable and cared for.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A slick and thorough admission procedure. Rooms light and clean. Wonderful garden. Allow (and encourage) family dogs to visit which is great. Staff very committed and caring. The most important aspect of Linden House and the most significant for my mother. She is well stimulated and not patronised. Occasionally communication between staff is poor. E.g. found mum being served food she is allergic to despite regular warning. Also they were slow to notice oral thrush developing but overall happy with her care.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Operations Director at Linden House responded to this review on 11 Aug 2016:

Thank you for your comments. We are pleased to hear that you feel your mother is well stimulated and that you are happy overall with her care. This can only be achieved through clear communication between care staff. We sincerely apologise that on one occasion a lack of communication among our catering team meant that we did not provide food to categorically avoid any risk to your mother’s multiple allergies. Our chef is aware of the allergies, written guidance about them is prominently displayed in the kitchen for the team to follow, and alternative menu choices are made available as appropriate. On this occasion, there was indeed an oversight and no alternative option was provided. The relevant food content in the meal was at too low a level to trigger any allergic reaction and so your mother had absolutely no ill effects from eating it. However, it should not have been served and we reiterate how sorry we are. On your point about oral thrush, please be aware the GP was contacted as soon as the thrush was reported to staff, and medication was prescribed. Until that day there had been no visible sign. Thank you, again, for your review.

All of the staff at Linden are caring, kind, patient and loving. I cannot find fault in any department. What more can I say? Linden is spotlessly clean, with very pleasant surroundings. All staff seem to go that 'extra mile'. Overall - excellent.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son is so happy at Linden House. The staff are all friendly, caring and welcoming. I visit him when I can and sometimes stay for lunch, the food is always lovely. I always look forward to visiting him, it's a really nice home. The staff take great care of my son and they know how to make him laugh which he and I both love.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely professionally-run care home.
Staff are genuinely caring and very efficient. It is the best place that my godmother could be in at this stage of her life. Thank you to everyone at Linden House for making this possible.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Beautiful and well maintained facilities throughout; always spotlessly clean and smelling fresh. Over and above the importance of the facilities is the caring and dedicated staff. Nothing is too much to ask and I can honestly say I have only ever seen all residents treated with empathy, kindness and dignity. First class care.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Uncle admitted for respite care. I left him feeling very happy with his surrounding. Subsequent visits found him in excellent mood, looked and sounded like a different person. Very happy with the way he is being looked after.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot fault any aspect on the care of my mother. The staff are caring, cheerful and efficient. The premises are spotless light and well planned. Trying to get hold of my mother can be hard (she has a phone in her room) because she is usually out of her room socialising or taking part in some activity. My wife and I are always made welcome and kept informed. We cannot thank you enough.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Total satisfaction with the care and food my husband receives.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall pleased with the care mum receives. We would like to see some carers on a more frequent work pattern, in order for mum and the carers to understand each other and for the carers to understand mums need are i.e. Bathing, creams, clothes ect and eating i.e. meals. Reception staff both during the week and weekends are marvellous, very helpful and nothing is too much trouble for them. Also the activities team are friendly and helpful. As is our resident hairdresser, who always finds us an appointment at short notice. Big grateful thanks to all who help us and mum. We are very grateful.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Director of Operations at Linden House responded to this review on 19 May 2016:

Thank you for your comments about the care at Linden House, including your kind mentions of our reception staff, activities team and hairdresser. With regard to the frequency of carers’ work patterns, we do our very best to ensure that Senior Care Leads and the vast majority of other care staff in each house group remain consistent. This deliberate policy enables us to maintain the stability of care for every resident in the group. There is genuinely not a lot of staff movement. Please be aware we are trialling one or two team members at a time in different groups, including the residential house group, to see whether their skills are suitable in a different environment but they are fully supervised by the Senior Care Leads. If you have any further queries about work patterns, we are of course happy to discuss further. Thank you once again for sharing your thoughts.

My mother is in the nursing wing of Linden House. As her condition progresses, she needs more care and understanding and all the staff give her this care with kindly patience. She is unable to attend activities but benefits from the one to one attention of the activities support carers. A recent birthday was memorable and she so enjoyed a lovely birthday cake and presents. I have found recent changes in her difficult to deal with, but the nurses have supported me when I became upset and are helping me to continue to support the mother I love. She can become anxious and agitated but these moments are dealt with kindly and promptly. I am happy to go away on holiday for I know she will be well looked after. I know that I would be contacted should her condition deteriorate while I am away. Mother greatly enjoys her lunch. Special thanks to the laundry staff for keeping her clothes so clean and nice.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I love the friendliness of all the staff. They all look after mum well and are always understanding and reassuring.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has been a resident for just 10 days but so far I have been impressed by all aspects of the the home particularly the freedom of movement and organised activities.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff always helpful and caring to myself and my aunt. She is almost immobile but the nursing staff come to her aid quickly when needed.
They keep me informed by telephone if she has a fall. The management were very considerate and understanding when I requested a change of room for her.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Having been three times to see my father-in-law he is clean, tidy and well looked after.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My uncle has been a resident at Linden House for two years. He is so happy there. They provide him with at least four activities with others every day and trips out at least twice a week. This is far more than he would have if he were living alone. The staff are always helpful and polite when I have a question. They treat the residents with care and dignity. My wife is a registered nurse, and we spent a lot of time searching for the right home for him. My son and his wife are GP's and have visited the home and agree that the care is excellent.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Linden House have made a world of difference to my mum. She is thriving now. The standard of care is exceptional and the staff are caring and sympathetic. A wide range of activities help mum both socialise and retain skills.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very good gorgeous place. Lovely food. Very good otherwise I wouldn't stay. Enjoying being here. Staff lovely and funny.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I and my whole family are delighted with all standards of care, cleanliness, meals, snacks- in fact everything at Linden House. My mother has settled in beautifully and is as happy as she could be in the circumstances. Activities are numerous and excellent. The biggest benefit to me is peace of mind knowing mother is in excellent care hands.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Linden House provided excellent standards of care, love and compassion to my auntie throughout her time there prior to her passing away on 21/2/16. My auntie was always kept spotlessly clean as were her room and surroundings. Everything was available to make her comfortable when her health deteriorated and the staff support was very intense. Not only was the care and support excellent for my auntie but to her family as well.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a daunting decision to let our mum go in a nursing home, but she is hurting herself more and more so falling was a real concern for us. This home is clean, very comfortable and the staff have the time to be caring and the sensitivity that you would wish for your mum. The staff also seem to care for family as well. Lots of times I have been asked if I'm OK. We stay all day with mum and are never made to feel in the way. One particular carer is such a lovely carer, she certainly has a gift and is a credit to Linden House.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I was impressed from the first time I visited Linden House. Everybody working there are very understanding, happy and contented. It also is a very relaxing and beautiful home. A wonderful way for my mum to end her life, surrounded by loving and caring people.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law had been in Linden House from when it opened in April 2014 until her death in November 2015. The care she received was excellent. The activities, food, gardens and the general ambience of the home was top class. The home was always very welcoming to visitors, and made us all feel part of the home. My mother-in-law was extremely happy there, and thoroughly enjoyed her last 18 months.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are nice, friendly and helpful. My husband has settled in well, which makes me even happier. The manager is very kind and is reassuring. I know my husband is very well cared for and looked after.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is the first care home for my husband. I was pleased on the reception we had. I found it very modern and up to date and it lifted my spirits. The reception staff were really friendly and put me and my daughter who came with me at ease. Now my husband is in a routine, he's settled down nicely and every possible thing is done to make him feel comfortable. The nursing staff are wonderful to him - top marks to them, and also the staff who always welcome us.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

This is the first time my dad has been in a home. It's been a very weird experience, you have highs and lows and it's very emotional at times. The care is excellent, the staff are very kind and friendly. The reception staff are kind, dad has settled in very well. I feel I could talk to any of the nursing staff if I feel dad dad had not had a good day.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My aunt come in for 2 weeks respite care. The managercame to our home to assess my auntie at a time to suit us. My aunt was booked in to have her hair done on arrival to avoid distress (so she wouldn't be upset seeing me leave).
She was looked after well during her stay.
The manager kept her an extra day to help us out with picking her up.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Having felt that I have lost my wife to Alzheimer's at an early age, I found it very hard. Linden House and all the team have given myself and my family the confidence and reassurance that we desperately needed. I would highly recommend Linden House to anyone. I can't thank them enough.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The whole team are completely professional providing holistic care in a very positive happy environment. This isn't the first nursing home my mother has been in but its is by far the best.

How likely would you be to recommend Linden House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Décor was delightful and warm, wish a more hands on approach could have been encouraged as touching and feeling are so important to dementia sufferers. More important than impressing visitors I feel. The carers had all been well trained and were so caring and kind as were the nursing staff. I always felt reassured that my mum was clean, well fed and cared for by your wonderful hands on staff. As she was so far away from me I was unable to see her on a daily basis and had to rely on carers to meet her needs, this made me sad and was not what I wanted but I had great faith in the care and compassion of so many carers and felt she was in good hands. I felt the management of both Linden House and Court Lodge failed me. Despite writing phone numbers and emails for them I, as the next of kin, received no information even during the last hours of my mum's life. I begged for this but was always sad to find my brother in law was next of kin and informed, so I knew nothing.

How likely would you be to recommend Linden House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Poor

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Elaine Farrer, Assistant Marketing Manager at Linden House responded to this review on 12 Feb 2016:

We’re concerned and sorry that you didn’t receive the information you wanted. We did communicate regularly with your sister and brother-in-law as they were the stated points of contact our team members used. These were the preferences we were given and we have checked but cannot find anything in the archived notes to indicate otherwise. We were genuinely not aware that you would not have the information. We do apologise. We would also like to thank your family for contributing to our staff fund after we held your mother’s wake at the home and did all we could to make sure your needs were catered for on the day.

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Colten Care Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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