Linden House

New Street, Lymington SO41 9BP
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9.9 132 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1672

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Priya Joseph (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Linden House Reviews (132)

9.9

Linden House has a Review Score of 9.9 (9.851) out of 10, based on 23 reviews in the last 2 years.
Over all time Linden House has 132 reviews.

Overall Experience
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Date Published
  • 132
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Reviewer Connection to Linden House
  • 54
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Total of 132, showing 121-132
Review from Lindsay D (Daughter of Resident) published on 6 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I and my whole family are delighted with all standards of care, cleanliness, meals, snacks- in fact everything at Linden House. My mother has settled in beautifully and is as happy as she could be in the circumstances. Activities are numerous and excellent. The biggest benefit to me is peace of mind
knowing mother is in excellent care hands.
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Review from Denise C (Niece of Resident) published on 15 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Linden House provided excellent standards of care, love and compassion to my auntie throughout her time there prior to her passing away on 21/2/16. My auntie was always kept spotlessly clean as were her room and surroundings. Everything was available to make her comfortable when her health deteriorated
and the staff support was very intense. Not only was the care and support excellent for my auntie but to her family as well.
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Review from Jean B (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a daunting decision to let our mum go in a nursing home, but she is hurting herself more and more so falling was a real concern for us. This home is clean, very comfortable and the staff have the time to be caring and the sensitivity that you would wish for your mum. The staff also seem to care
for family as well. Lots of times I have been asked if I'm OK. We stay all day with mum and are never made to feel in the way. One particular carer is such a lovely carer, she certainly has a gift and is a credit to Linden House.
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Review from Lorna (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was impressed from the first time I visited Linden House. Everybody working there are very understanding, happy and contented. It also is a very relaxing and beautiful home. A wonderful way for my mum to end her life, surrounded by loving and caring people.
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Review from S B (Daughter of Resident) published on 14 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Décor was delightful and warm, wish a more hands on approach could have been encouraged as touching and feeling are so important to dementia sufferers. More important than impressing visitors I feel. The carers had all been well trained and were so caring and kind as were the nursing staff. I always
felt reassured that my mum was clean, well fed and cared for by your wonderful hands on staff. As she was so far away from me I was unable to see her on a daily basis and had to rely on carers to meet her needs, this made me sad and was not what I wanted but I had great faith in the care and compassion of so many carers and felt she was in good hands. I felt the management of both Linden House and Court Lodge failed me. Despite writing phone numbers and emails for them I, as the next of kin, received no information even during the last hours of my mum's life. I begged for this but was always sad to find my brother in law was next of kin and informed, so I knew nothing.
Reply from Elaine Farrer, Assistant Marketing Manager at Linden House
We’re concerned and sorry that you didn’t receive the information you wanted. We did communicate regularly with your sister and brother-in-law as they were the stated points of contact our team…read more
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Review from Mike (Son-in-law of Resident) published on 4 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had been in Linden House from when it opened in April 2014 until her death in November 2015. The care she received was excellent. The activities, food, gardens and the general ambience of the home was top class. The home was always very welcoming to visitors, and made us all feel part
of the home. My mother-in-law was extremely happy there, and thoroughly enjoyed her last 18 months.
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Review from E G (Wife of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are nice, friendly and helpful. My husband has settled in well, which makes me even happier. The manager is very kind and is reassuring. I know my husband is very well cared for and looked after.
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Review from J S (Wife of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first care home for my husband. I was pleased on the reception we had. I found it very modern and up to date and it lifted my spirits. The reception staff were really friendly and put me and my daughter who came with me at ease. Now my husband is in a routine, he's settled down nicely and
every possible thing is done to make him feel comfortable. The nursing staff are wonderful to him - top marks to them, and also the staff who always welcome us.
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Review from L U (Daughter of Resident) published on 25 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time my dad has been in a home. It's been a very weird experience, you have highs and lows and it's very emotional at times. The care is excellent, the staff are very kind and friendly. The reception staff are kind, dad has settled in very well. I feel I could talk to any of the nursing
staff if I feel dad dad had not had a good day.
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Review from D C (Niece of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt come in for 2 weeks respite care. The managercame to our home to assess my auntie at a time to suit us. My aunt was booked in to have her hair done on arrival to avoid distress (so she wouldn't be upset seeing me leave).
She was looked after well during her stay.
The manager kept her an extra
day to help us out with picking her up.
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Review from William E (Husband of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having felt that I have lost my wife to Alzheimer's at an early age, I found it very hard. Linden House and all the team have given myself and my family the confidence and reassurance that we desperately needed. I would highly recommend Linden House to anyone. I can't thank them enough.
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Review from Keri E (Daughter of Resident) published on 12 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The whole team are completely professional providing holistic care in a very positive happy environment. This isn't the first nursing home my mother has been in but its is by far the best.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Linden House is calculated as follows: ( (237 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 275 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linden House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.