Linden House

Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.

Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.

Thank you! You are all very special people.

Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.

Very professional, clean and well-run home.

We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of quality and as visitors, you are afforded a very warm welcome.

The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.

Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue problems. Transport within the house by walking chair.

We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was the food which was tasteless and not presented in an enticing way.

Fantastic home, great and friendly staff. Thanks to them.

Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.

Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!

Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.

Thank you.

Whilst all staff are most helpful, I would say that feedback regarding any queries I may have with regards to my father's care is sketchy at best. Information is not really at hand e.g has my father been taken out for daily walks as requested? Answer - unknown. Is this not part of the care plan - immediate answer should be yes without question or why am I paying £5000 a month. If I wasn't there pushing, what would happen to my father? Worrying indeed. Nursing staff are excellent as is front of house.

My lovely neighbour sadly has worsening dementia and is unable to take care of his everyday needs, residential care is necessary where he is safe and well looked after. Every need is catered for and how lovely it is to take him out for coffee all within the home.

This is the third time he has been in for seven days and we will always use the home again.

On arriving at Linden House my wife and I were made most welcome after meeting the management and staff, we were shown to our room which was most delightful, tastefully furnished and well decorated, good storage and a very nice wet room. The staff are very caring and friendly nothing is too much trouble. The food is excellent and very well cooked by a great chef. The staff in charge of activities are good at organising events for residents and a well maintained garden to sit or wander around. All in all very good indeed.

My mother is well looked after, both she and her room are always clean despite the fact she has incontinence issues. The staff show her great respect and are always kind to her. My mother appears to be very contented here, unlike the previous home she was in where she was in and very unhappy and where the staff were very impatient and always complaining about her. Both my brother and I look forward to visiting her. All the staff at all levels are marvellous they cannot do enough for us when asked. I can also rest well knowing my mother is receiving excellent care in her final years,

I have been very impressed with the care provided for both my Mother and my Mother-in-Law. The building was purpose-built for dementia residents 3 years ago and is arranged into secure units that are well decorated. The staff are very nice and treat the residents with respect. Visiting relatives are offered refreshments and if you are there at meals times you can have lunch or dinner with them in either the dining area or their own room.

Linden House impressed me from the start with the dignity they afford residents, the cheerfulness of the staff and the range of activities. The receptionist embodies it all. This month the magnificent lady who cares for my mother uncovered a medical problem with her. The compassion and patience with which she dealt with her (and all the family!) and her persistence with the doctors brought a lump to my throat. She is coming in on her day off to take her to the doctors. Her carer is one in a million and I thank the stars every day she looks after my mother.