Linden House

New Street, Lymington SO41 9BP
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9.8 126 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1672

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Priya Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Linden House Reviews (126)

Total of 126, showing 81-100
9.8

Linden House has a Review Score of 9.8 (9.829) out of 10, based on 19 reviews in the last 2 years. Over all time Linden House has 126 reviews.

Overall Experience

  • 108
  • 17
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Date Published

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Review from E B (Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arriving at Linden House my wife and I were made most welcome after meeting the management and staff, we were shown to our room which was most delightful, tastefully furnished and well decorated, good storage and a very nice wet room. The staff are very caring and friendly nothing is too much trouble.
The food is excellent and very well cooked by a great chef. The staff in charge of activities are good at organising events for residents and a well maintained garden to sit or wander around. All in all very good indeed.

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Review from Belita B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, both she and her room are always clean despite the fact she has incontinence issues. The staff show her great respect and are always kind to her. My mother appears to be very contented here, unlike the previous home she was in where she was in and very unhappy and where
the staff were very impatient and always complaining about her. Both my brother and I look forward to visiting her. All the staff at all levels are marvellous they cannot do enough for us when asked. I can also rest well knowing my mother is receiving excellent care in her final years,

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Review from Terry C (Son of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care provided for both my Mother and my Mother-in-Law. The building was purpose-built for dementia residents 3 years ago and is arranged into secure units that are well decorated. The staff are very nice and treat the residents with respect. Visiting relatives are
offered refreshments and if you are there at meals times you can have lunch or dinner with them in either the dining area or their own room.

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Review from Bethan C (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House impressed me from the start with the dignity they afford residents, the cheerfulness of the staff and the range of activities. The receptionist embodies it all. This month the magnificent lady who cares for my mother uncovered a medical problem with her. The compassion and patience with
which she dealt with her (and all the family!) and her persistence with the doctors brought a lump to my throat. She is coming in on her day off to take her to the doctors. Her carer is one in a million and I thank the stars every day she looks after my mother.

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Review from C M (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming environment. Staff kind and compassionate, patient and understanding.
Nice environment in which to live - does not feel institutionalised. Very impressed with overall care.

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Review from Emily J (Daughter of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had to move into Linden House last year when her dementia made it impossible for her to stay in her flat. I live far away, in Cape Town, and found it very traumatic visiting Mum in December. What made it so much easier though was seeing her wonderful new home. Linden House is beautiful
and the loving, caring staff go out of their way to make both the residents and their families feel special. You are all angels! I knew that although I was having to leave her, I had the peace of mind that she was in the best place possible. Thank you so much to the Linden House family. I really appreciate everything you are doing for Mum.

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Review from Angie G (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for everything you have done to help mum settle into Linden House. Her room and all the facilities are amazing. The kindness, care and patience you have given her seem to be boundless, which is reassuring for our family. I know that she is safe and well looked after.

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Review from J G (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, lovely lounge and dining rooms. Large sized bedrooms with nice bathrooms. My gentleman settled in very well and enjoys the company around him. The gardens are beautiful and easy and safe to walk around with lots of places to sit outside and have a coffee from the cafe

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Review from M B (Resident) published on 20 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, attentive staff. Very friendly, nothing ever too much trouble to meet the needs of the residents. An overall feeling of a family community. Nice atmosphere, clean and a happy home.

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Review from T C (Son of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be caring, professional and friendly in helping my mum to settle in at Linden House. The home has excellent facilities and my mum's room is lovely with a view of the garden. We couldn't ask for a better environment for my mum to be cared for.

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Review from Joyce P (Sister of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister received in the last few months of her life was exceptional. All of the staff at Linden House went out of their way to help both her and us as a family. They were always kind and nothing seemed to be to much trouble. There was a wealth of activities to join in with and there was
always lots of laughter and fun. Even when she was confined to her room in the last weeks of her life the staff were always happy to sit and chat with her. As a family, we are all very grateful to everyone and would highly recommend them to anyone looking for somewhere for their loved ones to stay.

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Review from Philip L (Relative of Resident) published on 22 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a bright cheerful place. The professional staff, from reception to nursing, give a reassuring feel to the home. Staffing levels seem high and it is always possible to find an appropriate person to discuss matters with. Residents are clearly well cared for and treated with friendly respect.

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Review from Roy H (Wife of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Their care and help is outstanding. My wife deserves the best care and she is getting that here at Linden House.

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Review from P M (Wife of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the very different needs of each resident, the staff always provided outstanding care to each, as soon as needed and did everything to make them comfortable, content and enthused about life. As well as helping them when distressed by their condition or in need of confidence building. The experience
and qualifications of the staff seemed paramount in this as they calmly and professionally coped with whatever situation often somewhat unpredictable in dementia cases occurred. The outstanding team spirit of staff members also played importantly in this.

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Review from D M (Son of Resident) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place. My mother was welcomed by all on her first day and has continued since. I have found that all the staff are pleasant and extremely helpful. The quality of food on offer is amazing. All rooms and surrounding areas are spotlessly clean. The personal hygiene of residents is excellent.
Extremely happy with Linden House thank you.

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Review from Lynne P (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the home for a short while. During this time, mum has been treated with dignity, respect and care. Her personal needs are complex and the home have worked with the family to monitor and review her care plan and alter accordingly. We are extremely pleased with how she is settling down.

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Review from Sheila (Daughter of Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a lovely comfortable home. The staff are kind and very caring. The level of care I have found to be high with all needs catered for. The food is of a high standard and every care is taken to supply dishes that are nutritious. Entertainment is provided every day and the residents look
forward to this. The residents personal rooms are large and comfy although a little warm and not a lot of ventilation due to the windows only opening a small amount.

Reply from Elaine Farrer, Assistant Marketing Manager at Linden House

Thank you for your comments about the excellence of the staff, care, food and entertainment at Linden House. On your point about ventilation and the extent to which windows can open in bedrooms at a dementia care home, please accept that the safety, comfort and wellbeing of all our residents is always our overriding priority. As part of that focus, we put great store in enabling residents to enjoy fresh-air experiences both in the beautiful gardens at our homes as well as on outdoor trips. We fully appreciate that access to fresh air, inside and outside, is central to people’s everyday quality of life. While it may seem overly restrictive to observe health and safety rules on how far windows can be left open, particularly in warm summer weather, we are required to do so under the law. We know some of our residents would like to open their windows further than is allowed, and we totally understand their feelings, but in this case the law is the law and we have a responsibility to stand by it. Thank you again for your review.”

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Review from Jane S (Daughter of Resident) published on 12 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A slick and thorough admission procedure. Rooms light and clean. Wonderful garden. Allow (and encourage) family dogs to visit which is great. Staff very committed and caring. The most important aspect of Linden House and the most significant for my mother. She is well stimulated and not patronised.
Occasionally communication between staff is poor. E.g. found mum being served food she is allergic to despite regular warning. Also they were slow to notice oral thrush developing but overall happy with her care.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your comments. We are pleased to hear that you feel your mother is well stimulated and that you are happy overall with her care. This can only be achieved through clear communication between care staff. We sincerely apologise that on one occasion a lack of communication among our catering team meant that we did not provide food to categorically avoid any risk to your mother’s multiple allergies. Our chef is aware of the allergies, written guidance about them is prominently displayed in the kitchen for the team to follow, and alternative menu choices are made available as appropriate. On this occasion, there was indeed an oversight and no alternative option was provided. The relevant food content in the meal was at too low a level to trigger any allergic reaction and so your mother had absolutely no ill effects from eating it. However, it should not have been served and we reiterate how sorry we are. On your point about oral thrush, please be aware the GP was contacted as soon as the thrush was reported to staff, and medication was prescribed. Until that day there had been no visible sign. Thank you, again, for your review.

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Review from Stuart A (Nephew of Resident) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed on all facilities. I can see that my aunty is very comfortable and cared for.

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Review from Shirley D (Niece of Resident) published on 29 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Linden are caring, kind, patient and loving. I cannot find fault in any department. What more can I say? Linden is spotlessly clean, with very pleasant surroundings. All staff seem to go that 'extra mile'. Overall - excellent.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Linden House is calculated as follows: ( (192 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 228 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.