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Linden House

New Street, Lymington, Hampshire SO41 9BP
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I would definitely recommend Linden House as a care provider for dementiaH E(Daughter of Resident/Service User)
Linden House, Lymington
Our mother has thrived on the companionship, numerous activities and frequent mini-bus trips.Sarah P(Daughter of Resident/Service User)
Linden House, Lymington
Linden House, Lymington

Created exclusively for people living with dementia, Linden House brings together specialist expertise with an environment designed to feel calm, uplifting and reassuring. Set in the coastal town of Lymington, the home reflects the latest thinking in dementia care while helping every resident continue to live with confidence, familiarity and purpose.

Life unfolds within smaller household communities, where consistent teams take time to understand each person's story, routines and preferences. Bright...  

Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,740N/A

Contact Linden House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Priya Joseph(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • There are no specific visiting hours at Linden House; all that is asked is you let the home know you are in the building by signing in on the iPad in Reception. If you are visiting outside of Reception hours, ring the bell and a member of the team will assist you.

Parking

  • Parking is available on site at Linden House, and all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be reserved.

Linden House Reviews (139)

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9.9

Linden House has a Review Score of 9.9 (9.949) out of 10, based on 23 reviews in the last 2 years. Over all time Linden House has 139 reviews.

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Showing 139 reviews matching selected criteria
Review from Paul F (Relative of Resident) published on 25 January 2018 Submitted via Postal Card
Overall Experience

Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.

Very professional, clean and well-run home.

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Review from Derek W (Brother-in-law of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of quality and as visitors, you are afforded a very warm welcome.

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Review from Tim H (Son of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience

The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.

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Review from Hadyn M (Resident / Service User) published on 3 November 2017 Submitted via Postal Card
Overall Experience

Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue problems. Transport within the house by walking chair.

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Review from J S (Daughter of Resident) published on 20 October 2017 Submitted via Postal Card
Overall Experience

We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was the food which was tasteless and not presented in an enticing way.

Reply from Laura Davis, Assistant Marketing Manager at Linden House

Thank you for your review and the likeliness to recommend our home. I am sorry that you felt the food on your stay was not up to standard. I understand that our Hotel Services Manager has been in touch and discussed the two main occurrences, and I hope that if you return to us in the future these...  

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Review from Stephen A (Resident / Service User) published on 23 August 2017 Submitted via Postal Card
Overall Experience

Fantastic home, great and friendly staff. Thanks to them.

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Review from J P (Daughter of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience

Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your review and likelihood to recommend the home. Since this review, I know you have discussed your concerns with the Home Manager and I am confident that in the light of some recent changes in the management of communication, that no further issues should arise. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve.

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Review from Philip A (Stepson of Resident) published on 11 July 2017 Submitted via Website
Overall Experience

Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!

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Review from Nicky H (Daughter of Resident) published on 28 June 2017 Submitted via Postal Card
Overall Experience

Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.

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Review from M B (Wife of Resident) published on 22 June 2017 Submitted via Postal Card
Overall Experience
The family have always had a pleasant welcome into the nursing home ever since we started visiting my husband there. (Father and Grandfather)
The grandchildren love visiting and looking the small room with the toys, plus a piece of cake.
Nothing is too much trouble and there is always a person on hand if we have any questions that need answering.

Thank you.

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Review from G T (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card
Overall Experience

Whilst all staff are most helpful, I would say that feedback regarding any queries I may have with regards to my father's care is sketchy at best. Information is not really at hand e.g has my father been taken out for daily walks as requested? Answer - unknown. Is this not part of the care plan - immediate answer should be yes without question or why am I paying £5000 a month. If I wasn't there pushing, what would happen to my father? Worrying indeed. Nursing staff are excellent as is front of house.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your comments about the arrangements for care at Linden House. With regard to your father, his care plan and the extent of his mobility, I understand that you tend to receive information on the days you attend from the Clinical Lead. However, the Home Manager, in discussion with...  

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Review from P S (Friend of Resident) published on 2 June 2017 Submitted via Postal Card
Overall Experience

My lovely neighbour sadly has worsening dementia and is unable to take care of his everyday needs, residential care is necessary where he is safe and well looked after. Every need is catered for and how lovely it is to take him out for coffee all within the home.

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Review from J K (Relative of Resident) published on 31 May 2017 Submitted via Postal Card
Overall Experience
My relative stayed at the above home it was very good, very well looked after and good food and care.

This is the third time he has been in for seven days and we will always use the home again.

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Review from E B (Resident / Service User) published on 22 May 2017 Submitted via Postal Card
Overall Experience

On arriving at Linden House my wife and I were made most welcome after meeting the management and staff, we were shown to our room which was most delightful, tastefully furnished and well decorated, good storage and a very nice wet room. The staff are very caring and friendly nothing is too much trouble. The food is excellent and very well cooked by a great chef. The staff in charge of activities are good at organising events for residents and a well maintained garden to sit or wander around. All in all very good indeed.

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Review from Belita B (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience

My mother is well looked after, both she and her room are always clean despite the fact she has incontinence issues. The staff show her great respect and are always kind to her. My mother appears to be very contented here, unlike the previous home she was in where she was in and very unhappy and where the staff were very impatient and always complaining about her. Both my brother and I look forward to visiting her. All the staff at all levels are marvellous they cannot do enough for us when asked. I can also rest well knowing my mother is receiving excellent care in her final years,

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Review from Terry C (Son of Resident) published on 24 March 2017 Submitted via Postal Card
Overall Experience

I have been very impressed with the care provided for both my Mother and my Mother-in-Law. The building was purpose-built for dementia residents 3 years ago and is arranged into secure units that are well decorated. The staff are very nice and treat the residents with respect. Visiting relatives are offered refreshments and if you are there at meals times you can have lunch or dinner with them in either the dining area or their own room.

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Review from Bethan C (Daughter of Resident) published on 14 March 2017 Submitted via Postal Card
Overall Experience

Linden House impressed me from the start with the dignity they afford residents, the cheerfulness of the staff and the range of activities. The receptionist embodies it all. This month the magnificent lady who cares for my mother uncovered a medical problem with her. The compassion and patience with which she dealt with her (and all the family!) and her persistence with the doctors brought a lump to my throat. She is coming in on her day off to take her to the doctors. Her carer is one in a million and I thank the stars every day she looks after my mother.

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Review from C M (Daughter of Resident) published on 10 March 2017 Submitted via Postal Card
Overall Experience
Welcoming environment. Staff kind and compassionate, patient and understanding.

Nice environment in which to live - does not feel institutionalised. Very impressed with overall care.

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Review from Emily J (Daughter of Resident) published on 2 March 2017 Submitted via Website
Overall Experience

My mother had to move into Linden House last year when her dementia made it impossible for her to stay in her flat. I live far away, in Cape Town, and found it very traumatic visiting Mum in December. What made it so much easier though was seeing her wonderful new home. Linden House is beautiful and the loving, caring staff go out of their way to make both the residents and their families feel special. You are all angels! I knew that although I was having to leave her, I had the peace of mind that she was in the best place possible. Thank you so much to the Linden House family. I really appreciate everything you are doing for Mum.

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Review from Angie G (Daughter of Resident) published on 20 February 2017 Submitted via Website
Overall Experience

Thank you for everything you have done to help mum settle into Linden House. Her room and all the facilities are amazing. The kindness, care and patience you have given her seem to be boundless, which is reassuring for our family. I know that she is safe and well looked after.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 November 2017
Overall
Outstanding
  • CaringGood
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (3) & Events (0)

News
  • 09 Jul 2026

    More than 35 managers in various roles have participated in Colten Care’s third-level ‘Excel’ Leadership & Management Course in the past 18 months to two years. They include the group’s...

  • 18 Feb 2025

    A Strictly-style ballroom dance competition supported Colten Care has raised more than £80,000 for a Dorset-based palliative care charity. Forest Holme Hospice’s Strictly Extravaganza, which had headline sponsorship from Colten...

  • 18 Feb 2025

    Colten Care has trained 32 team members as Mental Health First Aiders (MHFAs) to help colleagues maintain and improve their work-life balance. Colten Care has prioritised the training as part...

Upcoming Events

There are no upcoming events for Linden House.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Colten Care Ltd
  • 31 Jan 2025Recipient: Colten Care Ltd
  • 31 Jan 2024Recipient: Colten Care Ltd

Meet the Team (3)

Priya Joseph
Priya JosephJob Title:Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch Tan
Mitch TanJob Title:Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda Exley
Amanda ExleyJob Title:Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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