Linden House

I am extremely impressed to see that my friend who has only been at Linden House for (2 weeks) has calmed down and is clearly much happier than she was at her previous care home. The staff are mostly excellent and very caring. She can be a difficult person but the staff seem to know how to manage her. Overall 10/10!

I cannot fault the care and facilities that Linden House provide. They have ensured that what could have been a traumatic transition from my mother's home to care was such a success. My mother is now eating well, and her personal care (including the care of the excellent onsite hairdresser) is excellent. The activities team are wonderful. My mother is now relaxed and happy again. The group management consistently demonstrates their generosity in financing activities, top furnishings and a wonderful team.

The staff here are lovely. They are friendly and helpful at all times. They are also very patient and kind to the residents. The carers are bright and chatty and take a great interest in the residents and their families. I always feel that my mum gets good care and attention. It has taken a great deal of worry off my shoulders knowing she is being well looked after.

I felt very comfortable at Linden House. The staff were kind. I loved the roof terrace garden and got lots of exercise watering the plants. I liked walking in the bottom garden and I enjoyed the outings. I would be happy to go back.

When our friend first became a resident of Linden House, she was underweight, hardly ate anything, spent most of her day asleep either in an armchair or in bed, and had no sense of personal hygiene. She was visited by carers three times daily but did not respond to this at all. Being in the care of Linden House has completely transformed her. She has gained weight, has her hair washed and set regularly, eats regular meals and interacts with the staff and other residents. These changes have been a great relief to us.

My mother recently broke her hip and returned to Linden House straight from the hospital a week and a half after the hip replacement. The staff have been amazing, encouraging and helping her to regain her mobility. She is now able to transfer from her bed to a chair, toilet or wheelchair and walk about 20 metres using a holder. She can access activities and has her meals with the other residents. I am very grateful for their hard work and care towards her.

Linden House is simply wonderful. When a parent needs to go into full time dementia care it can be very painful for the family. Dad was in assisted living for a year and I would leave him after a visit so worried that he would fall or go missing, he then went into a care home in Bristol and I would leave each time unsure if he was receiving the right care. Then he went to Linden House. When I left for a visit last week I realised I was happy. Although he is declining of course, I have total confidence in the staff, totally confident that he is safe, happy, well-fed, and well dressed. In his last care home, he would sometimes be wearing multiple shirts, wrong socks or no socks etc. When I visited last week, and they didn't know I was coming, dad was beautifully dressed in a nice pair of trousers and a short-sleeved shirt. We sat out in the sun with coffee and a promise of a beer with lunch. He waved me off without looking back and I left happy. You cannot ask for more than that.

My mother’s care is outstanding and has been beyond my expectations. Her individual needs are always well catered for in a caring and compassionate way. Although my father was a resident for only a few weeks, the way his deterioration and end of life care was managed was remarkable. The support for family members is very welcome.

Linden House has an amazing team. They all looked after my father during some extremely difficult times due to the covid pandemic. My father was always happy, incredibly well looked after and engaged in many activities. Thank you

My husband has settled in very well. Everyone has been very kind and caring. Both of us are happy that we made the decision to move him to such a comfortable and supportive home. He is really enjoying the food!

I have found all the staff very helpful and friendly. The facilities are excellent, as is the care. Where information or advice has been asked for, this has been promptly provided and found to be very useful.

My aunties life has been transformed. She has embraced the activities and seems so happy. She loves having her hair done each week. My mum has become a resident more recently and is being shown all the care and attention she needs. I can now relax in absolute confidence that my relatives are in very safe hands.

An excellent home for my husband, and very pleased to bring personal photos etc. Staff are very helpful and patient. The gardens are delightful, and the conservatory is a real bonus.

The staff are committed, patient, kind and caring and professional, from the management and administrators to nurses and carers. They are all excellent. The building is modern, light, and spacious with a lovely garden. The food is good and great care was taken to make my husband's meals gluten-free.

Linden House has looked after and cared for my beloved mum for over two years. Words will never be adequate to express my gratitude to all the staff involved. There are too many to name personally but I thank them all. The manager has gone out of her way to ensure that we've been able to spend these last precious moments with her.

My mum was expertly and lovingly cared for over two and a half years and I will be ever grateful for everyone making the latter years of her life as comfortable and as normal as possible.

A wonderful home where everyone is treated with kindness and respect. Staff go out of their way to keep you informed about your loved one. It is run with efficiency and protocol but also with compassion and concern.

My mother is staying here for six months during Covid19 so very challenging times for all. Every single staff member has been so kind and considerate and nothing is too much trouble. My mind has been completely put at rest and I know the care my mum is receiving is first class. I call for updates and always with smiles. I am sure once Covid is under control the home will be able to put on all the activities my mum will enjoy.

After caring for my husband for the last three years with Parkinson's, and through Covid, I really needed a break. It was the hardest decision I have ever had to make, but as I am 84 years old, my husband needed professional carers. From making the first phone call to the home, I knew he would be in good hands. They took time to listen, with a kind, unhurried and empathetic approach. The admission process was not only about my husband but how they can involve and support me too. The nurses and carers were so wonderful, keeping me updated and giving my husband a wet shave, which was so important to his day to day routine. The activities team sent me photographs, messages and even got him singing, which he has not done in years. My husband has always enjoyed his food and could not speak highly enough of the variety and quality on offer. I could not have wished for better care, support and kindness at the time when we needed it most.

Mum has been in Linden House for 12 months now. From the start, we have been impressed by the standard of care and compassionate manner in which Mum has been treated. Linden House and Colten Care as a group have been exemplary in terms of the implementation of measures to protect their vulnerable residents during the pandemic. We (my siblings and I) feel that she is safe and well cared for has companionship during these challenging times.