Linden House

New Street, Lymington SO41 9BP
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9.8 126 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1672

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Priya Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Linden House Reviews (126)

Total of 126, showing 61-80
9.8

Linden House has a Review Score of 9.8 (9.829) out of 10, based on 19 reviews in the last 2 years. Over all time Linden House has 126 reviews.

Overall Experience

  • 108
  • 17
  • 1
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Date Published

126
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Review from M U (Nephew of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Linden House two years ago. Living locally I was able to pay him regular visits and always found his room spotlessly clean and tidy.
He was exceptionally well cared for by all of the staff and thoroughly enjoyed those activities which he could join in with. I am full of praise for
everyone who cared for him so well and went out of their way to ensure that he was always happy. I can highly recommend this care home.

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Review from June S (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been wonderful. The staff are responsive and deal with people as individuals in delivering their care.
Communication is good and any questions friends and family have are dealt with and explained.
There are outings and activities that residents can take part in to help keep
them active and interested. All in all, it provides a safe, caring place for someone suffering from dementia.

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Review from S W (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing has been too much trouble to reassure and settle my mother into Linden House after a long period in hospital. The change in her has been remarkable due to the care she has received. Staff throughout the home have supported direct family members through a very difficult period of time.

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Review from Susan G (Daughter of Resident) published on 5 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with how my mother has settled at Linden House. However, there are some issues that niggle me: 1: Portion size of some food, having been present at meal times, on one occasion she received a slice of bread no more than 2" square on a wet plate. On another visit, she had a cake no bigger than
one mouthful. 2: I have visited to find she has had no drink and I have made her a cup. 3: She is very reluctant to drink and often when I visit her, the water jug has not been touched and the beaker unused. 4: I have on two occasions left items of clothing to be labelled in the appropriate bag to find it still there a week later. 5: The welcome at reception is frequently cold and the pass is not available. Having another relative at another care home, I expected the homes to be of similar standard and feeling. I do feel a lack of warmth from some staff and feel that as I am paying more for her care than my stepfather, who has the full nursing care, that the standard needs to improve.

Reply from Bronia Waldron, Marketing at Linden House

Thank you for your review and the likelihood to recommend the home. Since this review, I know that you have discussed your concerns with Linden House staff, and I am confident that we now have a better understanding of your mother’s dietary needs. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve them.

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Review from Iain T (Son of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Linden House for 10 months in an area with other residents of similar age and demeanour. She feels happy and safe. Her room is gorgeous. It's on the ground floor with large French door windows looking out onto the well kept, pretty gardens. The room feels airy and light with an
ensuite bathroom. This gives her some privacy and independence but also allows her easy interaction with residents and staff. Next to her room is the lounge and dining area. Again these are light and airy spaces that feel clean and homely. Residents have a different menu each day with a variety of meals on offer. The food is tasty and cooked to a high standard. French doors lead out to interesting gardens where there are lots of shady seating areas, amongst clever planting and memory enhancing features such as a bus stop, putting green and seaside beach. These themes carry on inside with an old shop front, cottage, pictures and signs. All staff are very caring, friendly and helpful.

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Review from S V (Friend of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House provides excellent care for those suffering from dementia. Very good and caring staff. Exceptionally clean and with excellent food. Rooms very pleasant and public rooms very well laid out and most attractive decor. Shady garden an added bonus.

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Review from K B (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is happy and safe and knowing this is so important to me. I am lucky to live close by and am welcomed without exception by staff whenever I visit which can be at any time. The staff from reception, to carers, nursing and cleaning are all friendly and happy to chat about mum. They give mum the
best life that she is capable of and make sure she has dignity. When special relatives visit from far, they have happily organised special meals and organised family photos.
Thank you! You are all very special people.

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Review from Paul F (Relative of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greeted, treated very well, spotlessly clean, super residence. Given full access, all areas and every question fully answered.


Very professional, clean and well-run home.

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Review from Derek W (Brother-in-law of Resident) assisted by family/friend published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot speak too highly of Linden House everything about the home is quality from the staff to the interior decor. I must mention the staff, in particular, their care and compassion shown was exceptional. And when I mention the staff I mean everyone. Everything about Linden House is of
quality and as visitors, you are afforded a very warm welcome.

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Review from Tim H (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The holistic care and consideration given at Linden House constantly is of the highest standard and should be used as a benchmark with which other care homes should attempt to achieve.

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Review from Hadyn M (Resident) published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Admission to Linden House with fatigue symptoms. Fell down in room, damaged legs and arms on the first night. Fell again on the second night damaging legs, chest and arms. Unable to stand for three days. Slow progress to part recovery. Legs remain hard to use without walking aids. Slow recovery of fatigue
problems. Transport within the house by walking chair.

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Review from J S (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We thought that the overall standard for the home was good. The management team and front desk are very organised. The staff were friendly and welcoming. The rooms were well appointed and the activities on offer were a good range. Mum and Dad were made to feel very welcome. The only real downfall was
the food which was tasteless and not presented in an enticing way.

Reply from Laura Davis, Assistant Marketing Manager at Linden House

Thank you for your review and the likeliness to recommend our home. I am sorry that you felt the food on your stay was not up to standard. I understand that our Hotel Services Manager has been in touch and discussed the two main occurrences, and I hope that if you return to us in the future these issues will have been addressed.


We will always try to accommodate individual preferences and Chefs are always available to discuss any concerns. If there are any other areas that you wish to discuss or think there are ways in which we can improve any aspect of your stay, please do contact our Manager. Thank you once again for your review.

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Review from Stephen A (Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, great and friendly staff. Thanks to them.

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Review from J P (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, we have been satisfied with the care our mother has been receiving. However, of late, this does seem to have slipped. Standards are not being kept up. For example her deafness over the last month has not been dealt with well and we have had to repeatedly chase this up. Regularly, we have
had to sort her drawers out and a lot of clothes have gone missing, and we found dirty pants and pads left in her room! We feel that the downward trend is due to bad management and leadership. The carers do their best and are generally very good. For the fees that are paid, we are not getting the best service lately.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your review and likelihood to recommend the home. Since this review, I know you have discussed your concerns with the Home Manager and I am confident that in the light of some recent changes in the management of communication, that no further issues should arise. Any concerns in the future please do bring them to our attention directly, and we will do our utmost to resolve.

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Review from Philip A (Stepson of Resident) published on 11 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and pleased with all aspects of Linden House. Top quality facilities, caring and friendly staff, always receive a warm welcome on visit. I can rest in the knowledge my step-father is in safe hands and well looked after. A true home from home experience for our family. Thank you so much!

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Review from Nicky H (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come and visit, I find my mother is very well looked after. All the staff are friendly and very helpful.

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Review from M B (Wife of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family have always had a pleasant welcome into the nursing home ever since we started visiting my husband there. (Father and Grandfather)
The grandchildren love visiting and looking the small room with the toys, plus a piece of cake.
Nothing is too much trouble and there is always a person on
hand if we have any questions that need answering.
Thank you.

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Review from G T (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst all staff are most helpful, I would say that feedback regarding any queries I may have with regards to my father's care is sketchy at best. Information is not really at hand e.g has my father been taken out for daily walks as requested? Answer - unknown. Is this not part of the care plan - immediate
answer should be yes without question or why am I paying £5000 a month. If I wasn't there pushing, what would happen to my father? Worrying indeed. Nursing staff are excellent as is front of house.

Reply from Elaine Farrer, Operations Director at Linden House

Thank you for your comments about the arrangements for care at Linden House. With regard to your father, his care plan and the extent of his mobility, I understand that you tend to receive information on the days you attend from the Clinical Lead. However, the Home Manager, in discussion with colleagues, will now be involving you in a more formal care review, including a full overview of the current care plan. I would urge you to speak to the Home Manager if there are any other specific issues you wish to raise. Thank you, again, for your review.

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Review from P S (Friend of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely neighbour sadly has worsening dementia and is unable to take care of his everyday needs, residential care is necessary where he is safe and well looked after. Every need is catered for and how lovely it is to take him out for coffee all within the home.

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Review from J K (Relative of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative stayed at the above home it was very good, very well looked after and good food and care.
This is the third time he has been in for seven days and we will always use the home again.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Linden House is calculated as follows: ( (192 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 228 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.