Linden House

New Street, Lymington SO41 9BP
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9.9 132 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.
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Care Provided by Linden House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1672

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Priya Joseph (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Linden House Reviews (132)

9.9

Linden House has a Review Score of 9.9 (9.851) out of 10, based on 23 reviews in the last 2 years.
Over all time Linden House has 132 reviews.

Overall Experience
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Date Published
  • 132
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Reviewer Connection to Linden House
  • 54
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Total of 132, showing 101-120
Review from D M (Son of Resident) published on 2 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a fantastic place. My mother was welcomed by all on her first day and has continued since. I have found that all the staff are pleasant and extremely helpful. The quality of food on offer is amazing. All rooms and surrounding areas are spotlessly clean. The personal hygiene of residents is excellent.
Extremely happy with Linden House thank you.
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Review from Lynne P (Daughter of Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the home for a short while. During this time, mum has been treated with dignity, respect and care. Her personal needs are complex and the home have worked with the family to monitor and review her care plan and alter accordingly. We are extremely pleased with how she is settling down.
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Review from Sheila (Daughter of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Linden House is a lovely comfortable home. The staff are kind and very caring. The level of care I have found to be high with all needs catered for. The food is of a high standard and every care is taken to supply dishes that are nutritious. Entertainment is provided every day and the residents look
forward to this. The residents personal rooms are large and comfy although a little warm and not a lot of ventilation due to the windows only opening a small amount.
Reply from Elaine Farrer, Assistant Marketing Manager at Linden House
Thank you for your comments about the excellence of the staff, care, food and entertainment at Linden House. On your point about ventilation and the extent to which windows can open in bedrooms at a…read more
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Review from Jane S (Daughter of Resident) published on 12 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A slick and thorough admission procedure. Rooms light and clean. Wonderful garden. Allow (and encourage) family dogs to visit which is great. Staff very committed and caring. The most important aspect of Linden House and the most significant for my mother. She is well stimulated and not patronised.
Occasionally communication between staff is poor. E.g. found mum being served food she is allergic to despite regular warning. Also they were slow to notice oral thrush developing but overall happy with her care.
Reply from Elaine Farrer, Operations Director at Linden House
Thank you for your comments. We are pleased to hear that you feel your mother is well stimulated and that you are happy overall with her care. This can only be achieved through clear communication…read more
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Review from Stuart A (Nephew of Resident) published on 8 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed on all facilities. I can see that my aunty is very comfortable and cared for.
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Review from Shirley D (Niece of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Linden are caring, kind, patient and loving. I cannot find fault in any department. What more can I say? Linden is spotlessly clean, with very pleasant surroundings. All staff seem to go that 'extra mile'. Overall - excellent.
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Review from Joan B (Mother of Resident) published on 17 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is so happy at Linden House. The staff are all friendly, caring and welcoming. I visit him when I can and sometimes stay for lunch, the food is always lovely. I always look forward to visiting him, it's a really nice home. The staff take great care of my son and they know how to make him laugh
which he and I both love.
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Review from Patricia T (Goddaughter of Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely professionally-run care home.
Staff are genuinely caring and very efficient. It is the best place that my godmother could be in at this stage of her life. Thank you to everyone at Linden House for making this possible.
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Review from Michael B (Son of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful and well maintained facilities throughout; always spotlessly clean and smelling fresh. Over and above the importance of the facilities is the caring and dedicated staff. Nothing is too much to ask and I can honestly say I have only ever seen all residents treated with empathy, kindness and
dignity. First class care.
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Review from Nadia S (Niece of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Uncle admitted for respite care. I left him feeling very happy with his surrounding. Subsequent visits found him in excellent mood, looked and sounded like a different person. Very happy with the way he is being looked after.
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Review from Kristina (Daughter of Resident) published on 19 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall pleased with the care mum receives. We would like to see some carers on a more frequent work pattern, in order for mum and the carers to understand each other and for the carers to understand mums need are i.e. Bathing, creams, clothes ect and eating i.e. meals. Reception staff both during the
week and weekends are marvellous, very helpful and nothing is too much trouble for them. Also the activities team are friendly and helpful. As is our resident hairdresser, who always finds us an appointment at short notice. Big grateful thanks to all who help us and mum. We are very grateful.
Reply from Elaine Farrer, Director of Operations at Linden House
Thank you for your comments about the care at Linden House, including your kind mentions of our reception staff, activities team and hairdresser. With regard to the frequency of carers’ work patterns,…read more
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Review from Mark O (Son of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault any aspect on the care of my mother. The staff are caring, cheerful and efficient. The premises are spotless light and well planned. Trying to get hold of my mother can be hard (she has a phone in her room) because she is usually out of her room socialising or taking part in some activity.
My wife and I are always made welcome and kept informed. We cannot thank you enough.
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Review from Janette D (Husband of Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Total satisfaction with the care and food my husband receives.
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Review from Anne K (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in the nursing wing of Linden House. As her condition progresses, she needs more care and understanding and all the staff give her this care with kindly patience. She is unable to attend activities but benefits from the one to one attention of the activities support carers. A recent birthday
was memorable and she so enjoyed a lovely birthday cake and presents. I have found recent changes in her difficult to deal with, but the nurses have supported me when I became upset and are helping me to continue to support the mother I love. She can become anxious and agitated but these moments are dealt with kindly and promptly. I am happy to go away on holiday for I know she will be well looked after. I know that I would be contacted should her condition deteriorate while I am away. Mother greatly enjoys her lunch. Special thanks to the laundry staff for keeping her clothes so clean and nice.
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Review from A G (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the friendliness of all the staff. They all look after mum well and are always understanding and reassuring.
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Review from Gary (Son of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for just 10 days but so far I have been impressed by all aspects of the the home particularly the freedom of movement and organised activities.
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Review from Jacky (Niece of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always helpful and caring to myself and my aunt. She is almost immobile but the nursing staff come to her aid quickly when needed.
They keep me informed by telephone if she has a fall. The management were very considerate and understanding when I requested a change of room for her.
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Review from Arthur (Daughter-in-law of Resident) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been three times to see my father-in-law he is clean, tidy and well looked after.
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Review from Robin (Nephew of Resident) published on 25 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a resident at Linden House for two years. He is so happy there. They provide him with at least four activities with others every day and trips out at least twice a week. This is far more than he would have if he were living alone. The staff are always helpful and polite when I have
a question. They treat the residents with care and dignity. My wife is a registered nurse, and we spent a lot of time searching for the right home for him. My son and his wife are GP's and have visited the home and agree that the care is excellent.
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Review from N P B (Resident) published on 14 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good gorgeous place. Lovely food. Very good otherwise I wouldn't stay. Enjoying being here. Staff lovely and funny.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Linden House is calculated as follows: ( (237 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 275 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linden House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall Outstanding

  • Caring Good
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linden House to verify any information. View our terms and conditions. Linden House has an Enhanced Service - more info.