Linden House

New Street, Lymington SO41 9BP
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9.8 126 Reviews
  • Linden House, Lymington
Linden House breaks new ground while building on the traditional charm of its seaside location in Lymington.

Residents enjoy companionship and can join in with singing, music, exercise and arts and crafts sessions. There is the opportunity for gentle gardening activities in the summer sunshine, and there is a busy pen pal scheme.
The home is registered for nursing care and staffed by dedicated nurses and health care professionals with extensive experience in caring for age-related conditions and fully trained in infection control.

Purpose-built to reflect the latest thinking in dementia care and memory loss, it is welcoming, elegant and calm and is confident in its ability to provide a stimulating and safe life for residents.

In a setting where the New Forest meets the coast, the design carefully replicates features of a traditional town, evoking fond memories and a sense of comfortable familiarity for all residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1672

These prices are only a guideline, please contact Linden House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Priya Joseph (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • At Linden House, there are no specific visiting hours, all that is asked is that you let the home know you are in the building by signing in on the Ipad in Reception, if outside of Reception hours, just ring the bell and a member of staff will enable your visit.

Parking

  • Parking is available on site at Linden House, all visitor parking is clearly marked. When coming to view the home, please get in touch and a space can be saved.

Linden House Reviews (126)

Total of 126, showing 21-40
9.8

Linden House has a Review Score of 9.8 (9.829) out of 10, based on 19 reviews in the last 2 years. Over all time Linden House has 126 reviews.

Overall Experience

  • 108
  • 17
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Date Published

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Review from Paul B (Friend of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased to have chosen Linden House. My friend settled in quickly and responds well to the care provided. Every time we visit, he is happy, healthy, clean and tidy.
Somehow they seem to have plenty of staff around, they always have time for a chat and nothing is too much trouble. We get
regular calls just to check we're happy with his care, or to let us know they are planning an outing. On one occasion he had fallen and needed a hospital check-up - we were kept fully informed at every step. The home is purpose-built and well-designed, so it feels light and airy. The residents can move about quite freely and yet safely. There are lots of thoughtful ideas to provide stimulation, and a good programme of activities to keep residents engaged.

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Review from J O (Sister of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Linden House for the past nine months. She was welcomed in a friendly and caring way which made the transition from home to care home easier. My sister has been encouraged to join in with the variety of interesting activities that are available. I cannot thank the staff
enough for the level of care and kindness shown to both my sister and myself when visiting.

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Review from E H (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my husband is excellent and I am very happy to recommend this very well-run home.

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Review from S A (Sister of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lindon House is a beautifully presented dementia care home. The rooms are spacious and every effort is made to personalise them. There are activities everyday and trips out on a minibus frequently. The staff are attentive and caring and know all the residents by name. There is a hairdresser, cafe and
lovely garden with many thanks to stimulating memory. My sister is very happy here.

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Review from D H (Power of Attorney of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely impressed to see that my friend who has only been at Linden House for (2 weeks) has calmed down and is clearly much happier than she was at her previous care home. The staff are mostly excellent and very caring. She can be a difficult person but the staff seem to know how to manage her.
Overall 10/10!

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Review from Sally J (Daughter of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and facilities that Linden House provide. They have ensured that what could have been a traumatic transition from my mother's home to care was such a success. My mother is now eating well, and her personal care (including the care of the excellent onsite hairdresser) is excellent.
The activities team are wonderful. My mother is now relaxed and happy again. The group management consistently demonstrates their generosity in financing activities, top furnishings and a wonderful team.

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Review from Lesley O (Daughter of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff here are lovely. They are friendly and helpful at all times. They are also very patient and kind to the residents. The carers are bright and chatty and take a great interest in the residents and their families. I always feel that my mum gets good care and attention. It has taken a great deal
of worry off my shoulders knowing she is being well looked after.

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Review from Chris H (Respite Resident) assisted by family/friend published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very comfortable at Linden House. The staff were kind. I loved the roof terrace garden and got lots of exercise watering the plants. I liked walking in the bottom garden and I enjoyed the outings. I would be happy to go back.

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Review from Kevin B (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When our friend first became a resident of Linden House, she was underweight, hardly ate anything, spent most of her day asleep either in an armchair or in bed, and had no sense of personal hygiene. She was visited by carers three times daily but did not respond to this at all. Being in the care of
Linden House has completely transformed her. She has gained weight, has her hair washed and set regularly, eats regular meals and interacts with the staff and other residents. These changes have been a great relief to us.

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Review from G B (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently broke her hip and returned to Linden House straight from the hospital a week and a half after the hip replacement. The staff have been amazing, encouraging and helping her to regain her mobility. She is now able to transfer from her bed to a chair, toilet or wheelchair and walk about
20 metres using a holder. She can access activities and has her meals with the other residents. I am very grateful for their hard work and care towards her.

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Review from Nick F (Son of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is simply wonderful. When a parent needs to go into full time dementia care it can be very painful for the family. Dad was in assisted living for a year and I would leave him after a visit so worried that he would fall or go missing, he then went into a care home in Bristol and I would
leave each time unsure if he was receiving the right care. Then he went to Linden House. When I left for a visit last week I realised I was happy. Although he is declining of course, I have total confidence in the staff, totally confident that he is safe, happy, well-fed, and well dressed. In his last care home, he would sometimes be wearing multiple shirts, wrong socks or no socks etc. When I visited last week, and they didn't know I was coming, dad was beautifully dressed in a nice pair of trousers and a short-sleeved shirt. We sat out in the sun with coffee and a promise of a beer with lunch. He waved me off without looking back and I left happy. You cannot ask for more than that.

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Review from G E (Daughter of Resident) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s care is outstanding and has been beyond my expectations. Her individual needs are always well catered for in a caring and compassionate way. Although my father was a resident for only a few weeks, the way his deterioration and end of life care was managed was remarkable. The support for
family members is very welcome.

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Review from Philippa V (Daughter of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has an amazing team. They all looked after my father during some extremely difficult times due to the covid pandemic. My father was always happy, incredibly well looked after and engaged in many activities. Thank you

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Review from Helen S (Wife of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled in very well. Everyone has been very kind and caring. Both of us are happy that we made the decision to move him to such a comfortable and supportive home. He is really enjoying the food!

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Review from Stuart M (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very helpful and friendly. The facilities are excellent, as is the care. Where information or advice has been asked for, this has been promptly provided and found to be very useful.

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Review from W M (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and my auntie are now both residents at Lindon House.
The staff have been wonderful. From the reception staff through to the carers, everyone has been so kind and helpful.
My aunties life has been transformed. She has embraced the activities and seems so happy. She loves having her hair done
each week. My mum has become a resident more recently and is being shown all the care and attention she needs. I can now relax in absolute confidence that my relatives are in very safe hands.

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Review from Jackie W (Wife of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home for my husband, and very pleased to bring personal photos etc. Staff are very helpful and patient. The gardens are delightful, and the conservatory is a real bonus.

Reply from Lorraine Bell, Home Manager at Linden House

“Thank you so much for your kind review and that you would recommend us in the future. We will continue to make your husband feel at home and as things open up, enjoy all the extended facilities.“

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Review from Marion L (Wife of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are committed, patient, kind and caring and professional, from the management and administrators to nurses and carers. They are all excellent. The building is modern, light, and spacious with a lovely garden. The food is good and great care was taken to make my husband's meals gluten-free.

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Review from Ruth M (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House has looked after and cared for my beloved mum for over two years. Words will never be adequate to express my gratitude to all the staff involved. There are too many to name personally but I thank them all. The manager has gone out of her way to ensure that we've been able to spend these
last precious moments with her.

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Review from Peter J (Son of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linden House is a wonderfully caring, dedicated dementia care home.
Every member of staff showed a genuine interest in my mum, I found them all to be excellent and I felt part of the Linden House 'family' whenever I visited her, which outside of lockdown was at least three times a week.
The companionship
team and music therapist were fantastic and a great source of motivation and stimulation for my mum which was very important as she had been a regular churchgoer and loved to sing in the Linden Voices choir.
The home is always very clean and tidy and also has a wonderful garden and roof terrace as well as private lounges.
The food menu is always varied and of an excellent standard with the staff going out their way to provide another option if required.
My mum was expertly and lovingly cared for over two and a half years and I will be ever grateful for everyone making the latter years of her life as comfortable and as normal as possible.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Linden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Linden House is calculated as follows: ( (192 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 228 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linden House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2017

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (10)

Meet the Team (3)

Priya

Priya Joseph

Job Title: Home Manager

Priya leads the team and is ultimately responsible for every aspect of life in the home, ensuring the highest standards of care and service are delivered. Her door is always open if you have questions or queries.

Mitch

Mitch Tan

Job Title: Clinical Lead

Mitch is responsible for leading the team of registered nurses and carers to meet the individual needs of the resident, through the delivery of consistently high levels of clinical care.

Amanda

Amanda Exley

Job Title: Care Coordinator

My role is to support the Home Manager and Clinical Lead in the day-to-day running of the home. The main focus of my role is high-quality care delivery. I work closely with the care team to ensure that all care staff are equipped with the knowledge, training and understanding to provide consistently high levels of care for each resident.

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