Ashwood Care Centre

Gipsy Lane, Warminster BA12 9LR
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9.6 79 Reviews
  • Ashwood Care Centre, Warminster
Ashwood Care Centre provides specialist care for people requiring dementia care and short-term respite.

The care home offers services for older people regardless of their race or religion and strives to ensure all care delivered is of the highest quality.
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Care Provided by Ashwood Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1635
  • Self-Funded Residential Dementia Care: £1635 – £1745
  • RESPITE Self-Funded Residential Care: £1675 – £1805
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1920

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the home.
We currently have a welcome offer available for new residents funding their own care at Ashwood Care Centre. The offer includes free hairdresser/barber services, chiropody, daily newspaper of your choice and a toiletry gift set on arrival.
*Terms and conditions apply. Available a limited time only. Speak to a member of the team for more information.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Ashwood Care Centre to find out the exact price for your requirements.

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashwood Care Centre to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Pauline Colman-Holland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (82)
  • Single Rooms with Ensuite Wet Room (82)

Ashwood Care Centre Reviews (79)

9.6

Ashwood Care Centre has a Review Score of 9.6 (9.614) out of 10, based on 17 reviews in the last 2 years.
Over all time Ashwood Care Centre has 79 reviews.

Overall Experience
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  • 19
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Date Published
  • 79
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Reviewer Connection to Ashwood Care Centre
  • 36
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Total of 79, showing 21-40
Review from Meryl J (Wife of Resident) published on 1 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are so grateful that when I could no longer care properly for my husband, Ashwood accepted him (believing at the time that he was in a more challenging state than he turned out to be). We are so very grateful for the respectful and loving care that he gets. Our minds are easy that he
is safe and really cared for in a cheerful atmosphere.
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Review from H T (Daughter of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is terminally ill and lived independently until she had a crisis with anxiety. Ashwood staff were very prompt with their response to my request for assistance. Within 20 minutes the administrator was with us taking details and starting the necessary paperwork. When my mother was admitted two
days later, everyone was so welcoming and reassuring, putting her at ease so she could relax and feel safe. In the past two weeks, they have made her feel so at home that she doesn't want to leave.
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Review from Paul W (Son of Resident) published on 9 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
My 89-year-old mother, who is living with the latter stages of Alzheimer's, stayed for sixteen days. I am not at all happy with our experience. Mistakes were made in the initial and replacement contracts.
Each time we phoned the home to enquire of my mother, the staff replies were always so vague and
sometimes worrying. On mum’s return home, she was short of some clothing and had another resident’s clothing. She was also missing her ‘end-of-life’ medication. It is stated in a written report that she “…often had days when she remained in bed.”, yet in a following paragraph “She had two days in bed.” and that “Personal care was given on getting up and retiring to bed.” mum is double incontinent. Following her respite, my wife and I each made the mistake of paying the cost of mum’s stay (double payment), but the OSJCT made no attempt to refund the over-payment until I brought it to their attention some months later. It has been an unpleasant experience, and one we will not repeat.
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Review from M L (Daughter of Resident) published on 18 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum seems very happy with the care she receives. She actually now calls it home. I always receive a phone call if I need to be asked or informed of anything to do with mum.
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Review from S T (Wife of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception chaotic at times with long waits on phone calls. Entrance not always manned, plus staff (not all) seeming stressed and unable to cope at times.
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Review from Angela R (Daughter of Resident) published on 18 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found Ashwood very caring and helpful in all matters relating to my mum. I think they have coped very well through the pandemic and always letting me know how things are going in the home. Like everyone, just waiting and hoping to get things back to normal.
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Review from A W (Wife of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ashwood Care Centre has a very good reputation locally. I am happy that my husband is safe and cared for there. The garden is attractive.
My children and I are able to Zoom him weekly when we are unable to visit in person.
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Review from Geoff L (Respite Resident) published on 8 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have just enjoyed my second stay and have enjoyed every moment. Was greeted on arrival. The care worker who cared for me was first class. All throughout the food was first class. The carers' smiles and laughter made me very comfortable. I made and enjoyed with other residents humour and chat. 90 years
and have made a forward booking for March 2022 which I am really looking forward to. Thanking you.
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Review from Graham S (Brother of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very cooperative and helpful, especially during the time we are slowly easing out of Covid lockdown.
Staff also very helpful in setting up zoom chats, chats in the garden, and the occasional outing.
Administration is well ordered and as LPOA I feel I do know what is happening. The odd
phone call has been very helpful to be aware of changes of circumstances.
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Review from Dawn G (Daughter of Resident) published on 6 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my initial contact when looking for a suitable home for Mum, the staff at Ashwood Care Centre have been helpful, friendly and reassuring. Mum has settled in well and I am pleased to see that the staff are on the ball with her, very aware of her needs and good at contacting me when any issues arise
so I am kept informed. It is a great home, and we are all so pleased that a room was available for Mum when she needed it.
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Review from A S (Sister of Resident) published on 25 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Especially liked the fact that the building is specifically designed for its purpose. Pleasing layout and atmosphere. Staff display real commitment to caring and the wellbeing of the residents as well as being polite and helpful to visitors.
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Review from Mary H (Daughter of Resident) published on 28 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff do an incredible job, especially in the current very difficult circumstances. They go to great lengths to facilitate regular contact with families even during covid. My siblings and I know Mum is being extremely well looked after which is a huge relief to us and all the family. There are always
activities and events going on which provide stimulation and fun for residents.
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Review from H G (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Ashwood for nearly 5 years. She has always been clean and tidy, all her needs have always been met. She seems to be settled as much as she can be. The staff are always really helpful and supportive of mum and her family. I can't thank them enough for all they have done. They have
all become extended family.
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Review from Lynda C (Daughter of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent levels of care and empathy for both of my parents. Times have been challenging. My father has Alzheimer's disease and his carers have done everything in their power to keep him united with my mother, who has impaired mobility, living in the same care home. I have been kept fully updated during
the pandemic and I am so grateful to know that they are safe, well-fed and well cared for. Thank you!
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Review from J C (Daughter of Resident) published on 22 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was difficult to persuade mum to go into respite while we had a three week holiday. She is currently in for another respite break. No more needs to be said.
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Review from N P (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy for her two-week stay. She enjoyed the company of staff and residents. She said she would happily stay here again if I was away for a similar length of time in the future.
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Review from Gillian P (Daughter of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home my mother was verbally most unpleasant. She was so angry at being "dumped". This lasted a couple of months. My mother presents herself as being compos mentis but sadly her type of dementia prevents her from knowing what day it is and where her room is. The staff at times forget
this! The carers and activity staff have been amazing. They have "turned" my mother around. She is now clean, well-fed and interested in life again. She involves herself totally with all activities. And loves it! Thanks to all the staff!
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Review from J M (Friend of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Ashwood Care Centre very good. I look after 2 residents welfare. Whenever there is an issue I can discuss this with management or assigned carer and the problem is rectified asap.
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Review from Jane G (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful setting, staff fabulous, very kind and understanding, always cheerful and helpful. Could not wish for a better home for my mother.
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Review from A P (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly and welcoming. Also seemed to be a good ratio of staff to residents.
Lovely rooms and everything bright and clean.
This was a respite stay but couldn't fault anything from what I saw and I visited most days.
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Current Review Score: 9.6 (9.614)

Overview of Review Score

The Review Score of 9.6 (9.614) out of 10 for Ashwood Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.638 for Ashwood Care Centre is calculated as follows: ( (136 Excellents x 5) + (51 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 196 Ratings = 4.638
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.976 Points relating to the number of positive Reviews for Ashwood Care Centre is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 16 Positive Reviews ÷ 16.4 = 0.976
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (5)

Pauline

Pauline Colman-Holland

Job Title: General Manager Joined: 2015

Pauline grew up in Bradford-on-Avon, she left home to do her Nurse training and has spent over 40 years as a nurse, gaining a life time of experience which has built the foundations of her growing and changing profession. She is a strong believer in training and motivating staff, to bring out the best in them and what they do, giving them the confidence to strive for more.
Pauline joined OSJCT Ashwood in 2015, as the Deputy Manager, and has enjoyed helping to build and support the home to where it is today. In 2018 she took on the role of Home Manager “For me Ashwood is like a large family. There is great warmth amongst the residents, staff and families.”

Cheryl

Cheryl Bligdon

Job Title: Bursar Joined: 2014

Cheryl has worked at Ashwood Care Centre since 2014, initially as Administrator before she was promoted to Bursar in 2017.


Cheryl says: ‘I love working at Ashwood as I love spending time with the residents and being able to support their relatives/loved ones through their care journey. Ashwood is my work family and the team I work with and the residents is why I have been with OJSCT since 2014’.

Melanie

Melanie Hull

Job Title: Head of Dementia Care Joined: 2014

Mel has been with OSJCT since 2004, initially working at Fives Court until she left in 2009 to have her children.


Two children later, Mel returned to the Trust in 2014 as a carer and has been with OSJCT ever since, working her way up the ranks to her current position a Head of Dementia Care.


Mel says that she loves working with people living with dementia as ‘they brighten up my life and I find my role really rewarding. I enjoy working at Ashwood Care Centre as the team are like an extended family to me’.

Beverley

Beverley Shaw

Job Title: Administration Assistant Joined: 2018

Prior to joining OSJCT Bev worked as an Estate Agent in Colchester. Bev decided to move to Warminster to be nearer to her mother and 6 siblings.


Bev started working at Ashwood in August 2018 as an Administration Assistant. Bev chose to work at Ashwood Care Centre as she had previously worked as a Housing Manager in Sheltered Housing and wanted to return to the sector.


‘I love the people I work with, both the residents and colleagues. What I really enjoy about working at Ashwood is the diversity it offers me; one day I am in reception, and the next day I can be providing resident care or be working in the kitchen or supporting residents with activities. I love my job.

Mat

Mat Broadway

Job Title: Handy Person Joined: 2025

Mat joined Ashwood Care Centre as the Handy Person in February 2025, having previously worked in the military as a Warrant Officer Class 1 for 25 years.


Mat says what he most enjoys about working at Ashwood is the interactions with the residents: ‘I absolutely love spending time talking to our residents. It is the highlight of my day.'


As Matt only lives one mile away from the home, he is able to walk to work. Fitness is important to Mat, and he enjoys going to the gym.


Mat has four children and seven grandchildren.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashwood Care Centre to verify any information. View our terms and conditions. Ashwood Care Centre has an Enhanced Service - more info.