Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 108 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.
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Care Provided by Ashbourne Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jim Watt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (17)

Parking

  • Ample onsite parking is available.

Ashbourne Lodge Reviews (108)

9.9

Ashbourne Lodge has a Review Score of 9.9 (9.938) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashbourne Lodge has 108 reviews.

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Reviewer Connection to Ashbourne Lodge
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Total of 108, showing 1-20
Review from Rebecca J (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The excellent care home residents are happy and looked after. Value for money. I found as the daughter of my mum, absolutely very enjoyable respite for us both.
Outstanding, excellent, clean, modern. Mum enjoyed herself and I had the rest. Thank you for making knew area of the lodge.
All the staff
are friendly, smiling, calm, professional, reassuring, very helpful, always smiling. They became friends to me and my mum and the residents too. The activities: musical bingo, book corner, pop music quiz, going into the garden, watering plants and flowers, Mum loved. I appreciated seeing videos and photos updates every day of how Mum is doing. A beautiful room, bathroom, and shower with sink, a modern, clean bedroom and TV for mum to watch. Mum had her hair done too.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your lovely feedback. We're really glad to hear that both you and your mum had such a positive experience during her respite stay. It's great to know she enjoyed the activities, her room, and even getting her hair done, and that you felt reassured by the daily updates. Our team will be thrilled to hear your kind words-they truly care about creating a warm, friendly atmosphere for all our residents and families. We're so pleased you felt supported and at ease, and we hope to welcome you both back again soon. Kind Regards, Jim

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Review from D E (Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your review. We really appreciate it and are pleased you are enjoying the service provide by all the staff at Ashbourne Lodge. Kind Regards, Jim.

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Review from Pamela J (Resident) assisted by family/friend published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed myself thank you. In respite I found my stay at the Lodge care home to be very welcoming by all the lovely staff members. They go over and above there level of care, friendliness, kindness, in everything they did for me. They went over and above. Absolutely exceptional, excellent and value
for money. I was very well cared for a clean lovely atmosphere. My room in the new area i very nice and comfortable. Had a spa jacuzzi, shower had my hair permed. The decor modern and relaxing with my own bathroom and TV, the staff included me in activities. I made friends with other residents. Thank you so very much to the staff for looking after me.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your heartfelt and thoughtful review of your stay with us at Ashbourne Lodge. We are absolutely delighted to hear that you felt so welcomed and well cared for during your respite stay.It truly means a lot to our entire team to know that their kindness, attentiveness, and dedication made such a positive impact on your experience. We're especially pleased that you enjoyed the modern comfort of your room, the relaxing spa and jacuzzi, and the activities that helped you connect with fellow residents - building friendships is such a special part of what we hope to foster here.Your kind words about our staff and the care you received will be shared with the whole team, as it's feedback like yours that motivates us to continue delivering exceptional service and support every day.On behalf of everyone at The Lodge, thank you again for choosing us and for taking the time to share your experience. Kind Regards, Jim

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Review from A G (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, couldn't be better.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words, we appreciate your feedback. Kind Regards, Jim

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Review from T D (Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind feedback. We're so pleased to hear that you're happy with your experience. Your satisfaction is very important to us, and we'll continue to do our best to provide a safe, comfortable, and supportive environment. Kind Regards, Jim

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Review from C O (Daughter of Resident) published on 20 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent two years at Ashbourne Lodge. The care that she received was impeccable.
The management (especially the manager) are friendly, helpful and approachable and really did their best to accommodate mum's needs.
All of the individual care staff and ancillary staff are wonderful, super friendly
and caring.
The range of activities provided by the home is extensive and they also provide services such as hairdressing.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind feedback. I will share this with the Team, we hope you are doing well and are here should you need anything in the future. Kind Regards Jim

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Review from Tony P (Son-in-law of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ashbourne Lodge is, by far, the loveliest care home I have ever visited. My mother-in-law has been there for nearly a year. Run on Montessori ethos, the accent is on listening, empathy, compassion and patience. Nothing is too much trouble. Staff treat residents and their families with great respect.
There are always enough staff on duty to allow them to spend sufficient time listening and chatting. There are regular entertainments and activities. Residents are allowed to be their individual selves. First class.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely feedback. We're so pleased to hear this is how you feel about Ashbourne Lodge. It means a lot to hear that our Montessori ethos, has made a positive impact. We truly appreciate your kind words and support. It's incredibly rewarding to know that this has made such a difference to your family. Thank you, Kind Regards,

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Review from M B (Goddaughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle was in end of life care, he was only in Ashbourne Lodge for just over 1 week, but the care he received was wonderful nothing was too much trouble. In his final days they made him so comfortable and his family and friends. All the staff are amazing.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for taking the time to share your feedback. It truly means a lot to us to hear that we were able to provide comfort and support during such a difficult time. We are so grateful for your kind words about our staff I will share your kind words with the Team. Kind Regards.

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Review from C E (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at the care home for eight years, from the moment she joined to her death in December 2024 she was looked after beautifully. The staff, managers and those involved with her care were wonderful, the atmosphere in the home was warm, friendly and caring. I lived 125 miles away and had the
confidence in the staff to call me 24/7 with any problems or questions, they were superb and excellent with my mother's end-of-life care.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. I will share this with the team, we hope to see you again soon. Kind Regards,

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Review from Richard R (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely outstanding. My mother lived like a queen. The exceptional standard of care, professionalism and pure love and humanity is beyond any possible expectation. I cannot praise Ashbourne Lodge too highly after 9 years of experience visiting my mother.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words, this truly means a lot to us. I will share this exceptional feedback with the team. Kind Regards.

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Review from Emma R (Granddaughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran moved in 8 years ago and was treated like a queen. Always had a smile and the staff couldn't do enough for her. I was at great peace knowing she was in a place she could call home and we cannot thank Ashbourne Lodge for everything they did for her.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for such positive feedback and kind words, I will be sure to share your feedback with the team. Kind Regards.

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Review from Julia T (Daughter-in-law of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The kindest, cleanest most lovely home. I have visited. Not only are the staff amazing but they truly feel part of the family!
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely feedback. Kind Regards.

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Review from Anne T (Niece of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came up to visit my aunt and uncle I was always delighted to visit my aunty who was a resident. She was always happy and very well looked after. The staff were always very pleasant and very helpful. If I had to go into a care home, I would love to consider this one. Thank you.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. I will share this with the team. Kind Regards.

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Review from Andrew S (Grandson of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright, friendly, homely well-maintained place. First-class care for our loved family members. Wonderful staff for whom nothing is too much trouble.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your positive review, I will share this with the team. Kind Regards.

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Review from David P (Son of Resident) published on 20 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went into Ashbourne Lodge in March 2024, after several falls at home where she lived alone, Dad having passed away in 2019.
The staff are absolutely great. Without exception, they are very friendly, always have time for a chat and build a good rapport with their residents and their families who
visit. We have seen Mum become more cheeky, with more smiles, since moving in. She gets on well with both the staff and other residents.
Ashbourne Lodge is a warm, caring home and I would not hesitate to recommend them to other families.
We know Mum is well cared for and treated with respect. We have no worries.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words and review. I will share your feedback with the staff. Kind Regards, Jim.

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Review from Graham S (Sister of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was in Ashbourne Lodge for 18 months and my sister has been here for 8 years. I cannot speak highly enough of the care and kindness that is the characterisation of the operation here. The manager runs a very good operation and all his staff are always friendly and caring. We never worry
about how my sister is being treated. We know she is receiving the best of care as did my father-in-law previously.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words, it really means so much to us, I will celebrate your review with the team. Kind Regards.

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Review from Fiona W (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mums home was in Ashbourne Lodge for nearly six years and I am extremely grateful for the care she received during that time. She sadly passed away recently and at what was a very distressing time for our family, I found the staff to be very supportive, caring and professional. She was cared for
with compassion and dignity and I felt with genuine affection from the staff involved.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words, our thoughts are with you and your family and we are here if you need anything in the future. We will share your kind words with the team. Kind Regards.

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Review from E J (Daughter of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall experience is good. The staff are excellent. My mother has settled in well, is clean and well cared for.
Reply from Jim Watt, Manager at Ashbourne Lodge

Hi, Thank you for your feedback. We look forward to seeing you soon. Kind Regards.

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Review from Nikki H (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother resided at Ashbourne Lodge for nearly 6 years. The staff have consistently treated her with care and kindness. She was very happy there. She passed very recently and I felt incredibly supported by all the staff. It was clear they genuinely cared about her. I have only ever seen all the residents
treated with compassion and dignity. The home is always clean and it maintains excellent facilities. There are always plenty of activities for the residents and the staff engages everyone and gently encourages participation. I was very grateful that we chose Ashbourne Lodge for my mum's care.
Reply from Jim Watt, Manager at Ashbourne Lodge

Hi Nikki, thank you for your positive feedback and kind words. Our thoughts are with you all. Kind Regards.

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Review from G M (Brother of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was young, with a very rare diagnosis. Care was for the person that my sister was, not just the home's customer. The staff were proactive in gaining greater knowledge of her disease and implementing a specific and tailored care regime. They made so many little dedicated touches that they had
found out or asked for about my sister, from room decoration to birthday cake icing to music playlists and clothes and hairstyles. All these touches were deeply personal and made my sister's last months of life as happy as they could be. The staff gave her as much independence, physical and mental, as they possibly could, even when that encroached on their work, to ensure she had a full and fulfilling life. There was great empathy throughout and, in her last days, she died with dignity with the utmost care for her needs and the needs of the family. Thank you, Ashbourne Lodge.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. It was a privilege to look after your sister. Kind regards, the manager and the team.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Ashbourne Lodge is calculated as follows: ( (335 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 355 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

Frequently Asked Questions about Ashbourne Lodge

What types of Care is Ashbourne Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbourne Lodge have?

There are 77 Single Rooms.

What are the Facilities & Services at Ashbourne Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashbourne Lodge to the centre of Ashbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge to verify any information. View our terms and conditions. Ashbourne Lodge has an Enhanced Service - more info.