Ashbourne Lodge, Ashbourne, Derbyshire
Ashbourne Lodge, Ashbourne, Derbyshire
Ashbourne Lodge, Ashbourne, Derbyshire

Opened in 2014, Ashbourne Lodge provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market-town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

Group: Milford Care

Person in charge: Jim Watt (Manager)

Local Authority / Social Services: Derbyshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Ample onsite parking is available.

Latest Care Quality Commission* Report on Ashbourne Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ashbourne Lodge has a Review Score of 9.5 (9.463)

The Review Score of 9.5 (maximum of 10) for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ashbourne Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.537 for Ashbourne Lodge is calculated as follows: ( (129 Excellents x 5) + (51 Goods x 4) + (21 Satisfactorys x 3) ) ÷ 201 Ratings = 4.537

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.926 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.8 Target = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashbourne Lodge?

  • Extremely LIKELY
    13
  • Likely
    3
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashbourne Lodge

  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My Aunt receives wonderful care. The staff are very caring and attentive. The surroundings are lovely - very bright and beautifully clean. All the residents seem very happy and my aunt is very happy here. I can't say enough positive things!

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Aunt is very well looked after and seems very happy and settled. The care home is always very clean and the staff very attentive and caring.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law entered the home at age 100. Because of our experience with his care we brought my sister to the lodge from Hertfordshire. The care shown to both has been outstanding. The staff are friendly, caring and sympathetic. Nothing is too much trouble for them. They are wonderfully attentive. The physical environment is modern, bright and clean. The food is excellent. There is an interesting programme of activities for the residents. When one reads so much criticism of care homes, Ashbourne Lodge is a shining example of a care home, getting it right. I cannot speak too highly of it.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent caring professional care.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I settled in reasonably well, but I do so miss the garden.
I don't mix with others that well as I lived in an isolated house for many years on my own and got really used to my own company, also, I am by nature rather shy which is no help!

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Rooms: Good

Good, I am quite content.
My only concern is the lack of rehydration with water.

How likely would you be to recommend Ashbourne Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

First of all, my mum feels at home with Ashbourne Lodge. Staff are more than helpful and go out of their way to make the above possible. Food and drink are 5 star and always plenty at any time. Nursing care is exceptional and that is crucial for my mum's wellbeing. Cleaning in rooms and all surroundings are kept to a high standard.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience here is happy, I enjoy living here.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Happy, everyone is very kind. Lovely home, very caring.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In general, this is a very good place for my partner to be. His needs are met and the care and the staff are very good. The lodge and gardens are well kept and very clean. The entertainment and activities provide a relief from the daily routine. This place mostly has a happy feeling.

How likely would you be to recommend Ashbourne Lodge? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care that my mother receives is excellent. The staff are caring and very considerate as well as showing great patience as she has Alzheimer's Disease. The home is clean and well maintained, my mother enjoys meal times and is free to move about the common areas where there is always someone on duty. She receives a good level of attention and staff are around to chat with her. I know at night time they regularly check on her and return her to her room, as she wanders. We are very pleased with the overall care package.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum attends the lodge for day care on a Friday. She always looks forward to it, the staff are always welcoming and friendly towards her, she enjoys the company there and says the meals are lovely. She had a short residential stay about a year ago while we were on holiday, which she enjoyed.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Following severe illness my mother (94) was too infirm to return to her flat and moved into Ashbourne Lodge. She has settled in and socialise well. The wide range of lively staff have made her welcome. She has integrated well, variable moods have been accommodated by staff. Needs have been responded to flexibility. The newly converted home is light and airy activities arranged for residents have engaged my mum and other residents.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My wife and I came as a couple initially, as her health conditions were worsening, she was well cared for until her demise in March 2015. I stayed on and have also been generally well looked after.

How likely would you be to recommend Ashbourne Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Ashbourne Lodge, from the first day my nan moved in, have always been welcoming. The staff are always polite and approach work with a smile. My nan struggled to accept the loss of independence and mobility and the carers were keen to help. Sometimes the agency carers are slightly less friendly and helpful. As addressed at the AGM, the lift is very small and temperamental. The front door is also difficult to use and a little frustrating. On the whole a wonderful environment and friendly professional staff.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

We have found the care to be supportive, understanding and appropriate. The staff are very approachable and have dealt with any concerns/issues promptly. I have found the food to be of a very good standard and I feel that a good choice at each meal. My mother-in-law has settled remarkably well and this must be attributed to the care on offer.

How likely would you be to recommend Ashbourne Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Provided care and consideration so that my mother did not die alone. Overall care good - showed care, compassion and dignity. May need some further training in end of life care - terminal agitation etc.

How likely would you be to recommend Ashbourne Lodge? Don't know

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

August 2016

March 2015

2015 Pinders Heathcare Design Awards

Recipient: Ashbourne Lodge

Date: Wednesday 25 Mar 2015

more details

November 2014

Job Vacancies

Staff Profiles

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

Description:

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Ashbourne Lodge