All the staff are truly excellent, professional and, more than anything, most caring.
Ian S (Son of Resident)
All staff at the care home were very caring and nothing was too much trouble.
Alison R (Daughter of Resident)
The care received, food quality, nursing care, entertainment and management are exceptional.
F J (Daughter of Resident)
Ample onsite parking is available.
Ashbourne Lodge has a Review Score of 9.9 (9.940) out of 10, based on 31 reviews in the last 2 years. Over all time Ashbourne Lodge has 108 reviews.
Review from Rebecca J (Daughter of Resident) published on 8 July 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your lovely feedback. We're really glad to hear that both you and your mum had such a positive experience during her respite stay. It's great to know she enjoyed the activities, her room, and even getting her hair done, and that you felt reassured by the daily updates. Our team will be thrilled to hear your kind words-they truly care about creating a warm, friendly atmosphere for all our residents and families. We're so pleased you felt supported and at ease, and we hope to welcome you both back again soon. Kind Regards, Jim
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Review from D E (Resident) published on 3 July 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your review. We really appreciate it and are pleased you are enjoying the service provide by all the staff at Ashbourne Lodge. Kind Regards, Jim.
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Review from Pamela J (Resident) assisted by family/friend published on 2 July 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your heartfelt and thoughtful review of your stay with us at Ashbourne Lodge. We are absolutely delighted to hear that you felt so welcomed and well cared for during your respite stay.It truly means a lot to our entire team to know that their kindness, attentiveness, and dedication made such a positive impact on your experience. We're especially pleased that you enjoyed the modern comfort of your room, the relaxing spa and jacuzzi, and the activities that helped you connect with fellow residents - building friendships is such a special part of what we hope to foster here.Your kind words about our staff and the care you received will be shared with the whole team, as it's feedback like yours that motivates us to continue delivering exceptional service and support every day.On behalf of everyone at The Lodge, thank you again for choosing us and for taking the time to share your experience. Kind Regards, Jim
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Review from A G (Resident) published on 2 July 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind words, we appreciate your feedback. Kind Regards, Jim
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Review from T D (Resident) published on 27 June 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind feedback. We're so pleased to hear that you're happy with your experience. Your satisfaction is very important to us, and we'll continue to do our best to provide a safe, comfortable, and supportive environment. Kind Regards, Jim
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Review from C O (Daughter of Resident) published on 20 June 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind feedback. I will share this with the Team, we hope you are doing well and are here should you need anything in the future. Kind Regards Jim
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Review from Tony P (Son-in-law of Resident) published on 23 May 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your lovely feedback. We're so pleased to hear this is how you feel about Ashbourne Lodge. It means a lot to hear that our Montessori ethos, has made a positive impact. We truly appreciate your kind words and support. It's incredibly rewarding to know that this has made such a difference to your family. Thank you, Kind Regards,
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Review from M B (Goddaughter of Resident) published on 24 March 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for taking the time to share your feedback. It truly means a lot to us to hear that we were able to provide comfort and support during such a difficult time. We are so grateful for your kind words about our staff I will share your kind words with the Team. Kind Regards.
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Review from C E (Daughter of Resident) published on 30 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your positive feedback and kind words. I will share this with the team, we hope to see you again soon. Kind Regards,
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Review from Richard R (Son of Resident) published on 30 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your kind words, this truly means a lot to us. I will share this exceptional feedback with the team. Kind Regards.
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Review from Emma R (Granddaughter of Resident) published on 30 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for such positive feedback and kind words, I will be sure to share your feedback with the team. Kind Regards.
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Review from Julia T (Daughter-in-law of Resident) published on 30 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your lovely feedback. Kind Regards.
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Review from Anne T (Niece of Resident) published on 30 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your positive feedback and kind words. I will share this with the team. Kind Regards.
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Review from Andrew S (Grandson of Resident) published on 28 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your positive review, I will share this with the team. Kind Regards.
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Review from David P (Son of Resident) published on 20 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your kind words and review. I will share your feedback with the staff. Kind Regards, Jim.
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Review from Graham S (Sister of Resident) published on 9 January 2025
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your positive feedback and kind words, it really means so much to us, I will celebrate your review with the team. Kind Regards.
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Review from Fiona W (Daughter of Resident) published on 5 December 2024
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you so much for your kind words, our thoughts are with you and your family and we are here if you need anything in the future. We will share your kind words with the team. Kind Regards.
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Review from E J (Daughter of Resident) published on 5 December 2024
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Reply from Jim Watt, Manager at Ashbourne Lodge
Hi, Thank you for your feedback. We look forward to seeing you soon. Kind Regards.
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Review from Nikki H (Daughter of Resident) published on 19 November 2024
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Reply from Jim Watt, Manager at Ashbourne Lodge
Hi Nikki, thank you for your positive feedback and kind words. Our thoughts are with you all. Kind Regards.
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Review from G M (Brother of Resident) published on 12 June 2024
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Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind words. It was a privilege to look after your sister. Kind regards, the manager and the team.
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The Review Score of 9.9 (9.940) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for Ashbourne Lodge is calculated as follows: ( (346 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 Jan 2020
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Job Title: Home Manager
Joined: 2011
I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge to verify any information. View our terms and conditions. Ashbourne Lodge has an Enhanced Service - more info.