Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 108 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.
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Care Provided by Ashbourne Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jim Watt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (17)

Parking

  • Ample onsite parking is available.

Ashbourne Lodge Reviews (108)

9.9

Ashbourne Lodge has a Review Score of 9.9 (9.938) out of 10, based on 30 reviews in the last 2 years.
Over all time Ashbourne Lodge has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ashbourne Lodge
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Total of 108, showing 21-40
Review from Alison C (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family would like to thank every single member of the wonderful staff at Ashbourne Lodge. Our mother has received the best possible care we could have hoped for, particularly during the last few days of her life. The staff work as an amazing team and looked after our mother and our family with great
kindness, support, clear information, affection, warmth, expertise and sensitivity.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your review and kind words. We wish you and your family all the best for the future. Kind regards, Manager.

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Review from Andrew E (Son of Resident) published on 28 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our first experience of Ashbourne Lodge was when Mum was accepted as a resident following a short spell in hospital and came in for end-of-life care in October 2022. We received a warm welcome and were given a guided tour of the rooms and facilities. Amazingly, Mum settled in well, was happy, and was
constantly encouraged to participate in all of the daily events and activities. We were constantly amazed at the way the staff interact with all the residents and I have seen them dealing with a variety of difficult situations in a calm and caring way. The individual always comes first and everyone needs to be applauded for the overall care given to residents. Each resident is different and the staff have knowledge of their individual needs and know how to deal with a variety of different personalities.
We do not believe Mum could have received better care for her last 18 months and the family thank everyone at Ashbourne Lodge who cared for her.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words. We appreciate the feedback and I will share this with the Team. Kind Regards.

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Review from A R (Wife of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I are very happy with the care offered at Ashbourne Lodge. I would mention in particular the food which is prepared freshly each day. It is wholesome and varied and is not obviously dependent on pre-prepared goods and tins. The staff show commitment to their roles and are ever patient
even under, at times, difficult circumstances.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your review, we really appreciate it, I will let the kitchen staff know how happy you are with the meals, hope to see you soon. Kind Regards.

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Review from Tim K (Son-in-law of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am impressed with the proactivity of the staff in dealing with issues, particularly in relation to getting healthcare issues addressed promptly and effectively; for example arranging appointments for hearing tests. This proactive approach gives me confidence that minor issues do not develop into major
problems.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for leaving us such positive feedback, we do really appreciate it, we look forward to seeing you soon. Kind regards, Jim.

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Review from A M (Sister-in-law of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whilst I am a relative of a recently deceased resident of Ashbourne Lodge I also want to write this review as a nurse who has worked in and visited many care and nursing homes. Sadly there are very few homes that maintain the standards, care, dignity and cleanliness that Ashbourne does. Their staff
genuinely care and the patient/resident always comes first. There is a true team here from nursing staff to laundry staff to care staff to cleaning staff to admin staff to handyman staff to kitchen staff etc. Each and every person employed at Ashbourne needs and should be recognised.
My sister-in-law was very young and had an extremely rapid cruel disease, from diagnosis she lived six months. Those six months were hideous and very traumatic for the family.
For my sister-in-law, she could not have been cared for or looked after any better. The home and staff did so many extra things to give her a quality of life that she would not otherwise have been able to have. Thank you.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your feedback. We really appreciate it and I will share your kind words with all the team. Kind Regards.

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Review from S G (Daughter of Resident) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care our mum receives at Ashbourne Lodge is exceptional.
We feel that we are always listened to and that great care is taken to treat our mum and the other residents with sensitivity, knowledge and a clear understanding of their individual personalities and needs.
We take great comfort in the
fact that she is being looked after so well.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your positive feedback and kind words. We really appreciate it. We look forward to seeing you soon. Kind Regards.

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Review from Amelia G (Granddaughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Ashbourne Lodge to all. The care my nana receives on a daily basis is consistently exceptional. The care staff are extremely kind and compassionate at all times and treat residents with the utmost respect and dignity.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words; we really appreciate it. We hope to see you soon. Kind Regards.

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Review from R I (Niece of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a very warm welcome at Ashbourne Lodge where the knowledgeable and supportive staff helped me to understand how the care system supports those with dementia. I was delighted with the way my aunt settled into this friendly and stylish home. It is so well equipped and decorated and also has a vibrant
team of dedicated staff whom I have already got to know. They obviously know my aunt already and engage with her to make each day a happy one. I am very impressed by the variety of activities which are organised and the wonderful, natural way that staff interact with the residents, taking time to get to know each one. I have seen staff dealing with all sorts of situations in a caring and calm way. The staff go out of their way to provide specific tailored care for each resident and as a result, give great service.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words. I will share the wonderful praise and feedback to all the staff here at Ashbourne Lodge. We look forward to seeing you soon. Kind regards.

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Review from J K (Daughter of Resident) published on 12 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the wonderful staff at Ashbourne Lodge. My parents moved from another care home and I wish we'd made the decision sooner - we had no idea care could be so good. All of the staff, without exception, are incredibly welcoming and kind, their patience is remarkable, their approach
to difficult situations is amazing, they proactively seek to improve all they offer to Mum and Dad and everything is done with a smile, compassion and respect. As well as excelling in their care for the residents, many of the staff are very generous with their time to support the family - an email after Dad has gone to bed to reassure us that he is peaceful, time to discuss and understand difficult circumstances, fixing replacement parts on a wheelchair before I've even found the instructions, and so on. The home is run extremely efficiently and the office staff respond promptly and appropriately to all requests. Thank you for all you do.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for taking your time to submit a review for us we really appreciate your feedback and kind words. Kind regards.

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Review from Jess B (Daughter of Resident) published on 2 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my dad's stay, we were so comforted by the care and attention that he received.
There are so many activities available and different areas that the residents can use to socialise/relax. It has a really friendly and homely atmosphere and not clinical at all which a lot of other care homes
have.
Having booked a dual residential/nursing care home, we knew that it would suit Dad's needs as his illness progressed without having to move him. It also meant that in his last few days, he could stay in the care home, being looked after by the highly skilled staff in his own room rather than having to go into hospital. The staff were wonderful, caring and supportive of Dad but also of us during this difficult time and their kindness and love shown will always be held dear to us.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. We really appreciate the positive feedback. Kind regards, Jim.

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Review from N B (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Ashbourne Lodge to family and friends. From the enquiry process to securing a bed for my father, it was a positive and supportive experience. My father has received exceptional care. His dignity and happiness have been at the centre of his needs being met. All the staff have
been approachable and friendly. All updates and meetings attended have been done in a sensitive way. When visiting my father, it was a pleasure to see all the staff interacting with my father and all the residents in a respectful way. Thank you all!
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. We really appreciate it the feedback.
Kind Regards.

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Review from J S (Daughter of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father received during his time at Ashbourne Lodge was extraordinary. All the staff care immensely and are kind, and compassionate and have infinite time to spend with the residents and families. During the last days of my father's life, their empathy was incredible.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for taking the time to leave such positive feedback and kind words.

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Review from Kath E (Wife of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was fast-tracked from hospital following a stroke, he was also suffering from Alzheimer's. From the minute he arrived at Ashbourne Lodge Care Home, he was treated kindly and with the utmost respect by every member of staff, from the washers up to management. Our family was also totally supported
by everyone during the lead-up to our loss and in the days and weeks that followed. Cannot give high enough praise, 100/100.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words Kath, we really appreciate it.

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Review from F J (Daughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ashbourne Lodge for over 4 years and my late father was also a resident. I have found the care to be outstanding in every aspect. The care received, food quality, nursing care, entertainment and management are exceptional. I am extremely pleased with all aspects of the
care my mother receives at Ashbourne Lodge.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you very much for taking the time and providing us with such lovely positive feedback.

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Review from Alison R (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at the care home were very caring and nothing was too much trouble. Our mum was treated with dignity and respect throughout her short time at the home. This was indeed a great comfort to myself, my sister and our families. We were able to visit anytime day or night. The home is kept very clean
and it was so nice to see the staff engage with the residents.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your positive feedback and kind words, we really appreciate it.

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Review from Debra A (Daughter of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent just over 2 weeks here on end-of-life care before she sadly passed away. I cannot praise the staff enough for all their support towards Mum and us, her family. Nothing was too much trouble, the home is spotlessly clean, and the residents from what I saw daily are well cared for. We were
allowed to visit whenever we wanted, this helped support Mum greatly in her final days. All staff are attentive and treat the residents with dignity and respect. This is the first home I have experienced seeing residents enjoying wine with dinner which is a lovely touch. Truly outstanding care home.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words, we appreciate the feedback.

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Review from Ian S (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can highly recommend Ashbourne Lodge. My father came here as a residential resident but within a couple of weeks, he deteriorated to the level that he required nursing care. All the staff are truly excellent, professional and, more than anything, most caring. The office and nursing staff always made
time to explain in detail the ongoing care that they were providing.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your feedback. We really appreciate your lovely comments.

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Review from F M (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a short stay in hospital the care and kindness shown to my mother-in-law made a huge difference to her health and wellbeing. The whole team have pulled out all the stops. We know it has given her and the family extra time when we felt all was lost. Thank you.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. It is always great to hear lovely feedback.

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Review from F G (Daughter of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support for my mother and for us as a family has been wonderful. We had support to help us and her to prepare for her move and since then she has blossomed. Staff encourage her to join in with lots of activities and her overall quality of life is so much better. The kindness and professionalism
of the staff are outstanding.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words as well as your lovely feedback.

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Review from Christine M (Wife of Resident) published on 14 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved into Ashbourne Lodge in September when his mobility, dementia, and continence deteriorated after an illness, and he became aggressive at times. It took him a while to settle, and Covid restrictions made visiting difficult. It has been much easier since I can be with him in his new home,
either in his room or in the public rooms. It is a pleasant place to be in and has a far better atmosphere than any other care home I have visited. My husband is always surrounded by staff who are always calm, patient, friendly, and kind even when he is not in a good temper, though this is far less often than before. I think this is much better than being mainly with one person who was tired, frustrated, and often upset and our relationship has improved. We still miss living together, but can usually enjoy our times together. The other advantage is that when he has not been well, he has had prompt access to medical staff, something that was difficult at home.
Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words. We appreciate it.

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Ashbourne Lodge is calculated as follows: ( (335 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 355 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

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