Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
Review Us
9.9 108 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

Show Ashbourne Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jim Watt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (17)

Parking

  • Ample onsite parking is available.

Ashbourne Lodge Reviews (108)

Total of 108, showing 41-60
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.940) out of 10, based on 31 reviews in the last 2 years. Over all time Ashbourne Lodge has 108 reviews.

Overall Experience

  • 96
  • 10
  • 2
  • 0
  • 0

Date Published

108
8
19
31
77

Review from G W (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge has an excellent management team. The carers are friendly and look after the residents well. If you have a query it is dealt with in a professional and friendly manner. When you walk into the building it feels very relaxed and although quite big still has a homely feel.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely comment. Our team will appreciate it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony H (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an exceptionally well-run care home and I'm absolutely delighted with the care and patience and impressed by the hard work of the management and staff. They handle the constantly changing needs of the residents incredibly well, but I would say that their greatest asset is the honesty and integrity
in working with the residents and their families to ensure that the service provided is constantly reviewed and adjusted. Very impressive.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your feedback and for your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tessa A (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a traumatic few months with my father's dementia and ill health, plus poor care at another home nearby, we were exceptionally lucky to find Ashbourne Lodge. My father's stay at Ashbourne Lodge came late and was too short, he passed this morning. The care and love shown by all members of staff
at Ashbourne Lodge to my father, my mum, and me was amazing, we were made to feel part of the family. Professional, yet personable, I couldn’t recommend this home more. Thank you to three members of staff in particular and the team, you're all marvellous.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind response. We appreciate the lovely feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home. The staff are friendly, professional, and caring. I would not hesitate to recommend this home to family and friends. The management and staff are amazing. Keep up the good work. Well done!

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your lovely comments. All feedback is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H A (Granddaughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather received excellent care and support at Ashbourne Lodge. The staff took the time to get to know him personally, understand his likes and dislikes, and how he wanted to be treated. As his medical needs increased, my Grandfather was well looked after, respected as an individual, and cared
for wonderfully. I would recommend Ashbourne Lodge to anyone.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the amazing review! We look after all our residents with great pride at Ashbourne Lodge and it gives us all pleasure to know that it is appreciated so much by the relatives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera S (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good!

Reply from Jim Watt, Manager at Ashbourne Lodge

We appreciate the time you have taken to write this lovely review of the home. Regards
Jim Watt, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olive M (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, very kind. Food is very tasty and enjoyable.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the kind comments. We appreciate the time you have taken to write this lovely review of the home. Regards, Jim Watt, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid rules in place and working really successfully to accommodate visiting my relative. Information in place to advise on rules and changes. Staff always friendly and helpful. Information and options recorded with reference to restricted access therefore some ratings based on previous (before covid)
knowledge.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the kind comments. We appreciate the time you have taken to write this lovely review of the home. Regards, Jim Watt, Home Manager.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first phone call, when I needed to find Mum an immediate place during her recent illness, my experience of Ashbourne Lodge has been beyond my expectations. Each and every person I have had contact with has been extremely helpful to give us the support the whole family need.
After only
10 days I could see such a positive difference in Mums health and well-being that can only be due to the standard of care given by the whole team, a credit to the Care profession.
Special mention goes to the member of staff who went above and beyond to quickly get Mum settled into their care.


Thank you

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to acknowledge the professionalism and timely manner in which the staff at Ashbourne Lodge have reacted, both to admitting my father to the Lodge following a fall 18 months ago, and to the diligent and caring manner in which they have supported him (and me) during this time. I am so appreciative
of their efforts and am happy to recommend their services to others in need of respite or longer term care for themselves or members of their family.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian P (Friend of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In all my experience of visiting care homes whilst in the volunteer service, I haven’t found one more deserving to receive top marks than the “Ashbourne Lodge”. The staff and management are all impeccably outstanding in their duties, truly caring for all the residents, and giving them the fullest of
attention possible. We have a very close family friend who stayed on a regular basis at the Lodge for respite, however, she is now a permanent resident here, and speaks highly about her carers being so friendly and helpful, and tells me they are always good to her and make her happy to be here. Every member of the Lodge management and staff are amazing in their duties and stand out by being devoted and caring. When and if the time should arise for me to require care, the Ashbourne Lodge would most certainly be my ultimate choice!

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rachel E (Daughter-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Ashbourne lodge in May last year, has he could not go back to his own home as his wife was in the hospital. The care he received was very good, they treated him with dignity and respect. The carer and the nurses were very caring towards him. The manager is very good at his job
and is very welcoming to every person that comes through the doors of Ashbourne lodge. The food is very good and nice and there is a variety of drinks that the residents can have from cold/hot or a drink from the bar.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being very well looked after at Ashbourne Lodge which gives me great peace of mind after caring for her myself previously. She says the carers are all lovely, very helpful and kind and I can see that myself when I visit. Mum is being supported to try and eat more and to manage all aspects
of her COPD in order to help her live comfortably. Every care is being taken to safeguard the residents in the current pandemic and I would be happy to recommend Ashbourne Lodge to anyone looking for care for their relatives.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen G (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just discovered this site and would like to review Ashbourne Lodge as my grandfather was here for several weeks on multiple occasions for respite. I cannot say enough about how great it was. My grandad sadly passed away last year but whilst he was staying at Ashbourne Lodge he was so well looked after
and comfortable that we felt very comforted and reassured he was well cared for. I would recommend Ashbourne Lodge to everyone who has a relative in need of wonderful care

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely comments and it is a pleasure to look after all the residents here.
Jim Watt Home Manager

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harvey M (Brother of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge was there when we needed them most. They have provided respite care at a critical time to the highest standards that we could wish for. Those team members that provide the love, care, and kindness are Angels.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for the lovely review the staff really appreciate the comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round. Looked after mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda H (Daughter of Resident) published on 11 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently admitted to Ashbourne Lodge care home for end of life care, and my husband and I came up from Hertfordshire with our daughters to visit Mum. The circumstances have been difficult recently due to coronavirus, but the staff were so kind and understanding. Mum was very well cared for
and was clean and comfortable. She sadly passed away yesterday, and my Dad, husband and I visited more frequently towards the end. Each time we came, we were greeted by compassionate and caring staff. When Mum finally passed away, we were so well looked after by one particular lady who gave us all the time we needed and even brought us a cup of tea. We will always be grateful that Mum and all of our family received such good care at a very difficult time, and this will help us through the grieving process. Thank you.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you so much for your kind words. We are always happy to support the family in difficult times. It was a pleasure to know your Mum and its lovely to hear that the care we provided was so appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline W (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Ashbourne Lodge Care Home in July for end of life care. We were all treated with respect and care and looked after with much compassion when she passed away. We shall always be grateful for their respect, care and concern for Mum and all her family.

Reply from Jim Watt, Manager at Ashbourne Lodge

Thank you for your kind words about the help and support we gave your mum. We strive to treat all our residents and their relatives and friends with care and compassion at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee G (Relative of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather can into Ashbourne Lodge for 2 weeks respite. He was extremely well cared for and loved the food. The management were wonderful. As he was leaving, he booked three more dates to come and stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R G (Grandson of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Granddad came in for respite for two weeks. He settled very quickly, this was due to how the staff made him feel. They were kind and very friendly towards him. Within the two weeks of being Ashbourne Lodge Granddad has become more like his happy self again. I believe this was due to the kind-hearted
staff and the interaction with others. When Grandad was due to leave he said that he would have no worries about coming back as it was a lovely place to stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Ashbourne Lodge is calculated as follows: ( (346 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (8)

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge to verify any information. View our terms and conditions. Ashbourne Lodge has an Enhanced Service - more info.