Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
Review Us
9.9 110 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.
Show Ashbourne Lodge on the Map

Care Provided by Ashbourne Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Ashbourne Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ashbourne Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Jim Watt (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (17)

Parking

  • Ample onsite parking is available.

Ashbourne Lodge Reviews (110)

9.9

Ashbourne Lodge has a Review Score of 9.9 (9.940) out of 10, based on 31 reviews in the last 2 years.
Over all time Ashbourne Lodge has 110 reviews.

Overall Experience
  • 98
  • 10
  • 2
  • 0
  • 0
Date Published
  • 110
  • 9
  • 21
  • 31
  • 79
Reviewer Connection to Ashbourne Lodge
  • 35
  • 16
  • 13
  • 8
  • 6
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 110, showing 81-100
Review from R M (Granddaughter of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very good with my nan. They motivate her to get up and the frequent crafts they have on allow her to do something different and fun. She enjoys movie nights and likes the food.
Staff are always friendly and helpful and are always obliging to offer tea and coffee when we visit.
The other
events throughout the year allow family more quality time with nana ie dances, Christmas fair.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H F (Regular Volunteer) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit the care home in a volunteer role as chaplain, part of Ashbourne town chaplaincy, on average twice a month.
I am always made to feel welcome as I visit the home to visit residents and offer a listening ear to all I meet.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Friend of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by the level of care and the way the residents are treated with dignity by the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Relative of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly staff, excellent care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G W (Partner of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner received excellent, loving care in the last few months of his life. He enjoyed the activities while he was able and especially like the breakfasts, porridge followed by bacon, sausage, eggs etc.
Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind words. It is always a privilege to help and support a family when one of their loved ones is in our care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D O (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treated my father with care and compassion at all times. They all treated him as if he was part of their family. He enjoyed the entertainment, films, food and all aspects of life at The Lodge. He was confused and forgetful at times and the staff helped by being cheerful and encouraging.
Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you for your kind words Diane. It means a lot to the staff to know that their hard work and dedication has been appreciated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were always made to feel very welcome and comforted by all the staff. My Dad really enjoyed his stay and was treated like one of the family. We cannot thank everyone enough for their care and attention and maintaining his sense of humour.
Reply from Jim Watt, Manager at Ashbourne Lodge
Thank you very much Christine for your kind words. We aim to treat all our residents with respect and make everyone feel part of the Ashbourne Lodge family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joseph R (Grandson of Resident) published on 22 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, beautiful arrangement made for commitment ceremony. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Irene L (Sister of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care home, nothing too much trouble for all the staff. My sister received the best of care in the short time she was a resident. When her time came, the staff were
brilliant so caring and just wonderful. I would recommend them to all, the home is just wonderful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Daughter of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has always been a difficult person, and I'm sure she has been a challenge to the staff of Ashbourne Lodge. However, they have treated her with great respect, care and patience, and this has been rewarded in recent months by an improvement in her relationship with staff.


The nursing team

deserves particular thanks for their support to her and to us, her family, thank you.


If there was a 'very good' rating, that is what I would have chosen.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jean C (Daughter of Resident) published on 16 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 97-year-old mother has now been at Ashbourne Lodge for 2 years and I cannot praise it enough. She has settled well and is happier than I ever remember her being. She is truly fond of the staff and they are extremely kind and supportive of her. If and when she has a bad day and feels unwell they
do everything they can to help her. The food is excellent - I cannot remember her having eaten so well in years. She gets her own paper delivered and also has weekly hairdressing and the attention of the podiatrist. The doctor visits regularly. The general upkeep and cleanliness of the home is amazing and regularly deep cleaned. The outside areas are delightful. All in all, it is a pleasure to visit my mum in Ashbourne Lodge either sitting in the well-decorated entrance hall or sitting in the gardens and sharing a cup of coffee. There is a great deal of stimulation so despite some mental deterioration she is encouraged to keep her brain active. I fully recommend it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vicky (Daughter of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Nursing care is excellent and the staff are all very friendly. When I enquire as to his wellbeing I receive useful updates but on occasion, I have not been kept up to date proactively when he has been ill. I visit at least weekly and on a few occasions, I have been disappointed to find my Father heavily
unshaven and with food around his mouth. Also, swifter action in terms of dealing with issues with his hearing aids would be appreciated as he is heavily dependent on them.
Reply from Jim Watt, Home Manager at Ashbourne Lodge
Thank you for taking the time to provide feedback about the care your father is receiving here at Ashbourne Lodge. It’s extremely valuable to us and we welcome and take all feedback provided very…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher (Son of Resident) published on 23 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class care and support are provided by all the staff and management at Ashbourne Lodge.


Everyone is polite and courteous and they have a real understanding of individual residents needs and requirements.


I would have no hesitation of recommending Ashbourne Lodge to any relative who requires

care for their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Niece of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt receives wonderful care. The staff are very caring and attentive. The surroundings are lovely - very bright and beautifully clean. All the residents seem very happy and my aunt is very happy here. I can't say enough positive things!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Niece of Resident) published on 8 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt is very well looked after and seems very happy and settled. The care home is always very clean and the staff very attentive and caring.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham S (Son-in-law of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law entered the home at age 100. Because of our experience with his care we brought my sister to the lodge from Hertfordshire. The care shown to both has been outstanding. The staff are friendly, caring and sympathetic. Nothing is too much trouble for them. They are wonderfully attentive.
The physical environment is modern, bright and clean. The food is excellent. There is an interesting programme of activities for the residents. When one reads so much criticism of care homes, Ashbourne Lodge is a shining example of a care home, getting it right. I cannot speak too highly of it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John T (Son of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring professional care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Betty P (Resident) published on 26 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I settled in reasonably well, but I do so miss the garden.
I don't mix with others that well as I lived in an isolated house for many years on my own and got really used to my own company, also, I am by nature rather shy which is no help!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara D (Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, I am quite content.
My only concern is the lack of rehydration with water.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julian B (Son of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all, my mum feels at home with Ashbourne Lodge. Staff are more than helpful and go out of their way to make the above possible. Food and drink are 5 star and always plenty at any time. Nursing care is exceptional and that is crucial for my mum's wellbeing. Cleaning in rooms and all surroundings
are kept to a high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.940 for Ashbourne Lodge is calculated as follows: ( (347 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 367 Ratings = 4.94
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbourne Lodge to verify any information. View our terms and conditions. Ashbourne Lodge has an Enhanced Service - more info.