Ashbourne Lodge

80 Derby Road, Ashbourne DE6 1BH
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9.9 108 Reviews
  • Ashbourne Lodge, Ashbourne
Ashbourne Lodge is rated ‘Outstanding’ by CQC (2020) and is the only one in Derbyshire with the 4 out of 5 outstanding rating. The home provides a full range of dedicated services including residential and nursing care, dementia care, long term and short term respite breaks and day care.

Situated close to the picturesque market town of Ashbourne, this former hotel offers outstanding care and stunning facilities. A cosy residents' bar, large café, cinema room, hair salon, vintage-themed reminiscence lounge and landscaped sensory gardens are just some of the amenities Ashbourne Lodge has to offer. There are also a wide variety of spacious en-suite bedrooms available, including standard, superior and luxury rooms.
The home provides a Montessori approach to care, supporting each individual's needs with unparalleled dignity. They have adopted into the delivery of activities to ensure that each one is tailored to the individual, taking a big step away from a one-size-fits-all approach to activities that you may find in most care homes.

All meals are freshly prepared by the team of onsite chefs and the menus are designed based on residents' feedback and wishes. Hot food is available throughout the day, and Ashbourne Lodge's chefs tailor dishes to meet the dietary requirements and preferences of each resident.

For more information, please call or visit the home where the Ashbourne Lodge team will be happy to welcome you.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jim Watt (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (17)

Parking

  • Ample onsite parking is available.

Ashbourne Lodge Reviews (108)

Total of 108, showing 101-108
9.9

Ashbourne Lodge has a Review Score of 9.9 (9.940) out of 10, based on 31 reviews in the last 2 years. Over all time Ashbourne Lodge has 108 reviews.

Overall Experience

  • 96
  • 10
  • 2
  • 0
  • 0

Date Published

108
8
19
31
77

Review from Hazel C (Partner of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, this is a very good place for my partner to be. His needs are met and the care and the staff are very good. The lodge and gardens are well kept and very clean. The entertainment and activities provide a relief from the daily routine. This place mostly has a happy feeling.

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Review from Jill G (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is excellent. The staff are caring and very considerate as well as showing great patience as she has Alzheimer's Disease. The home is clean and well maintained, my mother enjoys meal times and is free to move about the common areas where there is always someone on duty.
She receives a good level of attention and staff are around to chat with her. I know at night time they regularly check on her and return her to her room, as she wanders. We are very pleased with the overall care package.

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Review from Linda T (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum attends the lodge for day care on a Friday. She always looks forward to it, the staff are always welcoming and friendly towards her, she enjoys the company there and says the meals are lovely. She had a short residential stay about a year ago while we were on holiday, which she enjoyed.

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Review from Stanley K (Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I came as a couple initially, as her health conditions were worsening, she was well cared for until her demise in March 2015. I stayed on and have also been generally well looked after.

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Review from Colin S (Son of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following severe illness my mother (94) was too infirm to return to her flat and moved into Ashbourne Lodge. She has settled in and socialise well. The wide range of lively staff have made her welcome. She has integrated well, variable moods have been accommodated by staff. Needs have been responded
to flexibility. The newly converted home is light and airy activities arranged for residents have engaged my mum and other residents.

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Review from Jessica O (Granddaughter of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashbourne Lodge, from the first day my nan moved in, have always been welcoming. The staff are always polite and approach work with a smile. My nan struggled to accept the loss of independence and mobility and the carers were keen to help. Sometimes the agency carers are slightly less friendly and helpful.
As addressed at the AGM, the lift is very small and temperamental. The front door is also difficult to use and a little frustrating. On the whole a wonderful environment and friendly professional staff.

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Review from Jackie R (Daughter-in-law of Resident) published on 26 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care to be supportive, understanding and appropriate. The staff are very approachable and have dealt with any concerns/issues promptly. I have found the food to be of a very good standard and I feel that a good choice at each meal. My mother-in-law has settled remarkably well and this
must be attributed to the care on offer.

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Review from Nicholas T (Son of Resident) published on 22 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Provided care and consideration so that my mother did not die alone. Overall care good - showed care, compassion and dignity. May need some further training in end of life care - terminal agitation etc.

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Current Review Score: 9.9 (9.940)

Overview of Review Score

The Review Score of 9.9 (9.940) out of 10 for Ashbourne Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.940 for Ashbourne Lodge is calculated as follows: ( (346 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.94

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashbourne Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (1)

Jim

Jim Watt

Job Title: Home Manager

Joined: 2011

I started with Milford Care in April 2011 as a Care Assistant and then worked hard to progress within the company to reach my current role of Home Manager at Ashbourne Lodge, a position I have held since the Home opened in 2014. I find my job so rewarding and would not change it for the world as here at Ashbourne Lodge my team and I strive to make a difference to everyone who comes to stay with us. It is my passion to give good quality person-centred care, and this is an ethos which is embedded through the entire team at Ashbourne Lodge.

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