Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX

Mildenhall Lodge in Mildenhall, Suffolk is a new, purpose-built 60-bed care home rated ‘outstanding’ by the CQC in January 2018. The home manager has won leadership awards in Care UK’s annual awards and in the Suffolk Care Awards (both in 2016) and demonstrates a warm-heartedness, knowledge and enthusiasm that inspires her tireless team to deliver highly personalised, high-quality residential, nursing and dementia care.

All rooms at Mildenhall Lodge are en-suite and beautifully furnished, and the activities and facilities mean that residents enjoy superb quality of life, making the most of themed areas, a cinema, café, hair salon and pub. Residents vote on everything from changes to the home, to outings and menu options, and a resident ambassador represents residents and plays a part in staff recruitment. The home even has its own rescue dog, who is adored by residents and visitors alike.

Group: Care UK Nursing & Residential Care Services

Person in charge: Katy Hughes (Home Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Mildenhall Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Mildenhall Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.784 for Mildenhall Lodge is calculated as follows: ( (356 Excellents x 5) + (73 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 439 Ratings = 4.784

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 29 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Mildenhall Lodge has a Review Score of 9.8 (9.784) from 37 Reviews


Average Ratings

  • Excellent
    33
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mildenhall Lodge?

  • Extremely LIKELY
    33
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mildenhall Lodge

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    6
  • Son of Resident/Service User
    5
  • Brother of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • more

My mum has been here about five weeks now and I cannot praise the staff enough and every aspect of this care home as excellent.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

Mum seems very happy here. There is plenty of interaction and all the staff are caring. I feel happy and confident to have Mum staying here.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

My wife has only been in the home for a short while but seems to have settled in very well. The staff are all friendly and helpful and we are pleased with how things are going with my wife's care.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My nan is like a different person since moving into Mildenhall Lodge. The care she receives is outstanding. All staff are so friendly and helpful! Home is very welcoming.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

We love this place and what you all do. It is always a joy to visit our mum. Thank you to all who help care for her. From her two daughters.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

The Mildenhall Lodge is a beautiful place, staffed by warm and friendly staff who really care about my father and the other guests.
When you walk in the door, you get an immediate sense of contentment, which truly reflects the situation at Mildenhall Lodge.
We visited a dozen or more care homes on behalf of my father before selecting Mildenhall Lodge - thank goodness we were able to place him here.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is Mildenhall Lodge. I can't praise the home enough. Mum has been here almost 2 years. Everything about this home is wonderful. The manager is exceptional along with all the staff, nothing is too much trouble. Wonderful people, wonderful food, wonderful accommodation and wonderful activities. The home even arranged a nice party for mum on her 90th. The chefs did a brilliant job. I can't praise this place enough, thanks to everyone.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

The home is equipped as a 5 star hotel - all facilities are superb. The standard of care from all of the staff has been exemplary.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

A great stay. My husband loved it and was very happy.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My step-grandmother’s stay of nearly four weeks at Mildenhall Lodge could not have been better. Whilst she was there, I rang her most days and she never said a single bad word about anyone or anything there. She thought the staff, food and facilities were wonderful, as did I. When I visited Mildenhall Lodge to set everything up before she moved in, I immediately became aware of the professional and caring manner of all those I came into contact with, and received excellent and concise advice.

When I visited my step-grandmother a few times, I found that staff in the Garland Suite could not have been more helpful and kind and I noticed the genuinely caring, positive and thoughtful way they dealt with everyone. The teamwork throughout the home is first class.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The warmest and welcoming of homes. Very inclusive and always doing those little extras to entertain the residents.
The cafe is a lovely thought and the cakes are delicious.
Great staff.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

This is a real Care home, the staff all truly care!
The atmosphere is welcoming; the activities carefully aimed at the less physically able and the less mentally able but extremely interesting and fun.
The food is brilliant and there are always homemade cakes to accompany the coffee.
The nursing staff are observant and informative, whilst everyone is open and friendly.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

So far a very positive experience. Just a shame my mother did not come here earlier when she was more able as I think she would have enjoyed her time here even more.
I could not wish for her to be anywhere else. Staff are very attentive and helpful and I can walk away safe in the knowledge that she is in a safe environment.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

My mother-in-law is a new resident and every effort has been made by all members of staff to make her feel at home. Her clinical and psychological needs are all being addressed and we are very happy that she is safe and really well cared for. The staff all seem to go the extra mile to spend time with the residents and keep cheery dispositions. The family feel that we are also made very welcome and kept informed at every stage.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

I found it very satisfying.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

Mum had been in a hospital environment for several weeks after a bad fall. I was reluctant to agree to mum going into a care home, but the choice was taken out of my hands.

Mum very quickly settled into her bright, well-appointed room. Staff are particularly kind and helpful, and I think it is this that has made all the difference.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

During mum's 10-day respite care she had the best care from start to finish. All members of staff mum and our family came into contact with at Mildenhall Lodge were very caring. This made her little "holiday" so relaxing and enjoyable for her and we felt totally reassured that mum was safe and so well cared for away from us. Lots of activity balanced with her own privacy in a lovely private room.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

I have found the care home very good with very good facilities.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

I visit a friend on a weekly basis for the St. Nicholas Hospice, Hospice Neighbours Scheme. The staff are always friendly and helpful. The rooms and public areas are kept clean, neat and tidy. There are plenty of activities to keep the residents entertained. The food looks good and is in a kitchen which is open for all to see.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

Have been treated with care and attention and everyone has been so helpful and very kind.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My mum has been in Mildenhall Lodge for just over a year now and she has settled really well. The staff are attentive and keep me up to date with mums welfare, mum is always calm and appears happy when I visit. In all this is now mum's home and she is very settled.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

I am treated well and well looked after.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

The home is everything that I would wish.
The staff gives all the services that are required.
I've never been happier.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

You cannot improve on excellence. He is my one worry and knowing he is looked after helps me. They look after him when I am not able to!

The staff are good and have really got to know him.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Mildenhall Lodge offered my parents a sanctuary at a time when assistance with their care was necessary. My father is my mother's carer and he required an operation which meant my mother visited Mildenhall Lodge on a respite basis and then my father joined her for post-operative care. This gave me peace of mind knowing that they were both being cared for in their own right but at the same were able to enjoy each other's company until the time came for them to return home.
My experience personally is one of gratitude as I can honestly say the team at Mildenhall Lodge went above and beyond to welcome and care for my parents. As I don't live locally I was able to make daily contact with Mildenhall Lodge and very quickly built up a great rapport with one member of staff who put my mind at rest on many occasion.
I would recommend Mildenhall Lodge in an instant.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

We are very happy to have mum living at Mildenhall Lodge.
The care is outstanding.
We are extremely lucky to have mum living there.
All the entertainment the residents have is outstanding and very well thought out.
Thank you all for caring for our mum and giving us peace of mind. Bless you.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

Mildenhall Lodge is an extremely friendly run care home. The care is first class and the residents are made to feel 'at home'.
I have been here 18 months and have been encouraged to take part in the activities, of which there are many, making life more bearable living in a care home.
We have a choice of good food.

How likely would you be to recommend Mildenhall Lodge? Likely

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Average Rating:   3.8 out of 5

Mildenhall Lodge cared for my mother since it first opened.
We have nothing but praise for the home.
The staff are caring, welcoming and compassionate.
Staff were always responsive to our requests and ensured my mother's best interests at all times.
She spent her final few days in the home surrounded by her family and supported by her carers.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

The attitude of the staff is wonderful, the patience they have in sometimes difficult times - attention to requests (ie toileting) is taken care of in next to no time.
Residents rooms are of a very high quality - all with en suite.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

I have been impressed with Mildenhall Lodge Care Home. The home is like a hotel in quality of the fixture and fittings. The staff have been very friendly and helpful in getting my mother settled into the home. Each time I visit, there has been an improvement in her well being and this has relieved a lot of the worry associated with not being able to visit her as much as I would like.
Once my mother has regained her strength, there are a lot of activities which she can enjoy and how lovely for the home to have an adopted pet, Sinbad the lurcher. Mum loves animals and looks forward to fussing him every day.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

A charming, happy, friendly place to be. Staff are fabulous, attentive and caring. The food is outstanding. Nothing is too much trouble.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   4.6 out of 5

More staff are required to give a better service. When I say staff I do mean carers and not management! At times there has been no staff present on wing. Residents require more staff to engage with. Only suitable carers should be on wing not agency staff who would be better on other wings. Overall care is good.

How likely would you be to recommend Mildenhall Lodge? Likely

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Average Rating:   3.5 out of 5

Katy Hughes, Home Manager at Mildenhall Lodge responded to this review on 19 Apr 2016:

We’re grateful for your feedback and are delighted that you are pleased with the overall quality of care being delivered at Mildenhall Lodge. We would also like to thank you for the constructive feedback, but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. We encourage all residents and relatives to raise any concerns with us at any time. I’d be very happy to discuss any concerns with you in person, when you next visit the home.

I feel my mother is cared for well on the whole. Although there are times when the home appears short staffed. The carers are very good and do their best to care for my mother, which is greatly appreciated.
However I do feel that on occasions there are not enough carers to meet the needs of all the residents ie. when mother rings the bell in need of toileting, there is sometimes a very long delay or when getting residents up in the morning.
I am only able to visit at weekends and so cannot comment on the management team as they do not appear to work then. Receptionist is very good and helpful.

How likely would you be to recommend Mildenhall Lodge? Likely

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Average Rating:   4.2 out of 5

Katy Hughes, Home Manager at Mildenhall Lodge responded to this review on 17 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for your constructive feedback but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. I can assure you that the call bell reports are checked daily and while it is very rare we have strict policy to investigate any calls over five minutes long. We encourage all residents and relatives to raise any concerns with us at any time, and I’d be very happy to discuss any concerns with you in person when you next visit the home.

Mum needs help with her hearing aids, often they are not put in correctly, or the batteries are left out or no longer working. Also the lighting is poor, we are still waiting for improvements. Training has been offered several times by a sensory training company. Everyone is very kind.

How likely would you be to recommend Mildenhall Lodge? Likely

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Average Rating:   4.3 out of 5

Katy Hughes, Home Manager at Mildenhall Lodge responded to this review on 17 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have addressed this with all and hope that once the training company responds to us and books the training, that this will help to allay any concerns. We encourage all residents and relatives to raise any concerns with us at any time, and I would be very happy to discuss with you in person when you are next visiting the home.

My wife and I were very concerned and apprehensive when we left my father-in-law at the care home. This being a permanent move separating my mother and father-in-law, they had been together for 68 years. We had no need to worry, the very high standard of care and support from all staff has been amazing. My father-in-law has settled extremely well. He is very happy and gets involved in most activities. Many thanks to all concerned!

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

Very good, excellent. My mum feels very happy and content here. I visit three times a week and I take her for a walk around the lovely gardens. The rooms are very clean and homely. The activities are good and she does try to engage with them but sometimes I am visiting so she misses out. Other than that she really enjoys them.

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

This home is head and shoulders above our previous experiences of care homes. The staff are so friendly and kind.....my friend in the home also says this regularly. We were apprehensive when changing homes, but this is the best thing we could have done for our loved one. I would highly recommend!

How likely would you be to recommend Mildenhall Lodge? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

Bed Vacancies

posted 22 May 2018

Please call us on 0163 877 9195 for current bed vacancies

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December 2017

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Care Home Idol 2016

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