Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 123 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided by Mildenhall Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1689
  • Self-Funded Residential Dementia Care: from £1784
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Care: from £1689
  • RESPITE Self-Funded Residential Dementia Care: from £1784
  • RESPITE Self-Funded Nursing Care: from £1954
  • RESPITE Self-Funded Nursing Dementia Care: from £2049

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Edward Benton-Bye (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (123)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.876) out of 10, based on 40 reviews in the last 2 years.
Over all time Mildenhall Lodge has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mildenhall Lodge
  • 48
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  • 1
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Total of 123, showing 61-80
Review from Michael H (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Mildenhall Lodge for just under a year. Sadly it was her last year as she died in hospital a week before her 94th birthday. The care she received from all the staff at Mildenhall was exceptional. She was treated with love, patience, respect, dignity, and understanding. I would like to
pay special tribute to the staff on Lynn Suite who I cannot thank enough for everything they did for my mum. They took the time to get to know her as an individual and not just another elderly person with dementia and other health problems. Communication was excellent and we were always made to feel welcome when we visited from the minute we walked into the reception. There was a full activity programme and being able to keep up with events and news on their social media page was great. The food was always of a high quality and staff were happy to adapt meals. The cafe, dining rooms and corridors are all bright, clean and the environment inside and out is accessible and stimulating.
Thank you.
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Review from Sally G (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge Care Home is an excellent care home. All the staff are caring and kind. From the management to the carers, cooks, cleaners, activities co-ordinators. It is a great reassurance to us as a family to know and see Mum is so well cared for. The carers looking after Mum have really listened
to us, the family and have taken on board the unique things that make our Mum, our Mum. At Christmas, she was taken to a carol service - that met Mum's emotional and spiritual needs. It's the little things that staff at the care home do for Mum that have given us real confidence that caring for the residents is at the heart of everything they do. The carers knowledge and expertise is clearly evident, and any health issue no matter how small is always flagged up to us - the family. Mum has a quality of care in Mildenhall Lodge looked after by a team of people that truly care. I would highly recommend this care home.
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Review from Simon H (Son of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am just writing to say I can't thank Mildenhall Lodge enough for the care they gave my father in the last months of his life. The care they gave him on Lynn suite was outstanding with all the care and dignity anybody could wish for. There's not one person that could be singled out because they were
all such a good team.
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Review from J B (Sister of Resident) published on 4 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this home and Miller Suite. In the five months that my sister has been there, she has been shown care and concern of a high degree. Everyone from the receptionist, the maintenance man, the entertainment lady and the rest of an outstanding team.
On her recent birthday,
the kitchen made a delicious cake and everyone made a fuss of her. No wonder she has settled in so well. Thank you.
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Review from Richard H (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives from all the staff is 'exceptional'. She is diligently monitored and cared for. Any health issues are reported back to us immediately. All the carers are very well trained/qualified. Every task is completed calmly and efficiently and they always have a smile on their faces.
The home is always clean, tidy and well organised. Food excellent. It is a huge relief to know that my mother is being so well looked after and I would recommend this care home without reservation.
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Review from Linda K (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great Care Home with extremely caring staff. I know my mum is completely safe and cared for, respected and loved by staff as if she was part of their own family. Lovely modern place with great rooms and public areas and food excellent. Whichever suite the staff work in they appear to know the
names of all residents. A truly fantastic place.
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Review from Jane B (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my Mum is outstanding. Mum has Dementia and was extremely anxious and agitated before moving into the Care Home. The staff have gone above and beyond to make Mum feel safe and welcome; they have been very caring and their hard work has meant Mum is now settled and becoming content in her surroundings.
The staff are always welcoming and friendly and have time to talk and listen. Feedback is always welcomed and discussed openly. I have peace when I leave my Mum after visiting knowing that she is being well cared for and looked after.
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Review from S D (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the service. Mum is well looked after and seems settled. A number of personal items have been lost including hearing aids, glasses and items of clothing. This is frustrating but perhaps not unexpected given the number of residents.
I have also noticed mum is much more settled
with regular staff and her character well known.
However, new staff are often unaware of her routines.
Reply from Samantha Debenham, Personal Assistant at Mildenhall LodgeThank you very much for your wonderful feedback regarding Mildenhall Lodge. We are so pleased that you are so happy with the overall service provided.

I am sorry that your mother has had some items mislaid during the time she has been living at Mildenhall Lodge. As you have mentioned, it is unfortunately not always unexpected due to the number of residents residing in the home living in a dementia care setting.

We are always growing the team and looking for new dedicated colleagues to join us. As I know you will appreciate, it will always take a little while for new colleagues to get to know residents and for residents to get to know new colleagues, but they are always supported by existing colleagues. Please always feel free to discuss any concerns you have with us at the time, so that we can try and resolve them for you. Thank you again!
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Review from Mike H (Son of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and staff always friendly and helpful. The main thing is that my mother is happy here and that really is all that matters.
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Review from Raymond H (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Milden Lodge since September 2018 and we (her family) are extremely pleased with the excellent level of care and support she is receiving. That gives us all great peace of mind knowing she is in the best place. All the staff are very caring, well trained and competent
in understanding and meeting the needs of caring for people with dementia.
We are kept informed immediately of any incidents or changes in my mother's condition - an all-around excellent care home.
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Review from Julie S (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased. Three monthly meeting to discuss the resident's care plan, medication and behavioural issues would be a good idea, but not essential.
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Review from Teresa B (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care mum is receiving at the care home and all the facilities available.
Entertainment is excellent and mum always enjoys partaking in it all. The various activities she enjoys thoroughly and the food is superb.
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Review from K S (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided has been exceptional. We are happy to know that Mum is being looked after well in a nice environment and by very professional staff.
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Review from Derek C (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can visit any time. Staff are polite and friendly. Mum feels settled and happy.
Food excellent.
An open, airy feel to the home.
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Review from Alma Joy C (Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent. Staff and cleaners very good. The food is superb and plated up very well.
I am very glad I was given a place here.
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Review from Sheldon R (Brother of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge care home staff are so friendly and makes my brothers care the best it could be. I could not ask for a better home for him to be in, could not fault any of the staff. We looked at a number of homes and Mildenhall Lodge is the best by far. There is not one thing I could fault.
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Review from J B (Granddaughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge is always warm and welcoming with friendly and approachable staff. The amenities are fabulous and all would feel comfortable here.
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Review from J B (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been in Mildenhall Lodge, every aspect has been very good. She has been very well cared for. All the staff are so caring. The home is exceptional.
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Review from Julie S (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see very clearly why Mildenhall Lodge Care Home got 'outstanding'! I regularly visit a resident at the care home whom I am very close to. This care home has so much to offer, fantastic, friendly staff and management. Entertainment, care and support, wonderful food, which I have experienced. Cleanliness
of the home and rooms are very good. A wonderful coffee shop to spend time with loved ones and friends, and dine with too. This is a lovely home to care for your loved ones or friends, so come in, have a look, everyone is made to feel welcome.
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Review from G P (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and considerate staff.
Excellent facilities.
Excellent food.
Good range of activities.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Mildenhall Lodge is calculated as follows: ( (416 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 468 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Edward

Edward Benton-Bye

Job Title: Home Manager

Hi, I’m Ed, the Home Manager at Mildenhall Lodge. I hold a Level 4 qualification in Leadership in Health and Social Care and will complete my Level 5 in February 2026. I have also completed the Future Home Manager course.


My previous role was Deputy Manager at Mildenhall Lodge. I decided to work at Care UK following a recommendation from a family member after the passing of a loved one, which led me to join Davers Court as a Care Assistant—and I’ve never left. I believe the key characteristics needed for my role are being patient, kind, caring, dedicated and passionate, leading by example, having strong coaching abilities, and being a real people person.


My favourite part of the working day is seeing residents enjoying their daily lives and making new memories with loved ones, colleagues and visitors, as well as watching my team grow and develop in their careers.


Outside of work, as an ex-professional dancer, I continue to enjoy dance, performance, teaching and makeup artistry, alongside gardening, reading and spending time with friends and family. My biggest career highlight to date has been working in a Care UK home that achieved an Outstanding rating in all five CQC domains.


What makes me most proud is seeing the whole home work together to ensure residents lead fulfilling lives and create new memories at Mildenhall Lodge. The most important part of my role is coaching and mentoring the entire team to deliver the very best care to our residents, relatives and visitors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service - more info.