Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 119 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1676
  • Self-Funded Nursing Care: from £1826
  • Self-Funded Nursing Dementia Care: from £1916
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1676
  • RESPITE Self-Funded Nursing Care: from £1826
  • RESPITE Self-Funded Nursing Dementia Care: from £1916

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hannah Nurse (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (119)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.865) out of 10, based on 45 reviews in the last 2 years.
Over all time Mildenhall Lodge has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mildenhall Lodge
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Total of 119, showing 61-80
Review from Richard H (Son of Resident) published on 7 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives from all the staff is 'exceptional'. She is diligently monitored and cared for. Any health issues are reported back to us immediately. All the carers are very well trained/qualified. Every task is completed calmly and efficiently and they always have a smile on their faces.
The home is always clean, tidy and well organised. Food excellent. It is a huge relief to know that my mother is being so well looked after and I would recommend this care home without reservation.
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Review from Linda K (Daughter of Resident) published on 20 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a great Care Home with extremely caring staff. I know my mum is completely safe and cared for, respected and loved by staff as if she was part of their own family. Lovely modern place with great rooms and public areas and food excellent. Whichever suite the staff work in they appear to know the
names of all residents. A truly fantastic place.
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Review from Jane B (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care for my Mum is outstanding. Mum has Dementia and was extremely anxious and agitated before moving into the Care Home. The staff have gone above and beyond to make Mum feel safe and welcome; they have been very caring and their hard work has meant Mum is now settled and becoming content in her surroundings.
The staff are always welcoming and friendly and have time to talk and listen. Feedback is always welcomed and discussed openly. I have peace when I leave my Mum after visiting knowing that she is being well cared for and looked after.
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Review from S D (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very happy with the service. Mum is well looked after and seems settled. A number of personal items have been lost including hearing aids, glasses and items of clothing. This is frustrating but perhaps not unexpected given the number of residents.
I have also noticed mum is much more settled
with regular staff and her character well known.
However, new staff are often unaware of her routines.
Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you very much for your wonderful feedback regarding Mildenhall Lodge. We are so pleased that you are so happy with the overall service provided.


I am sorry that your mother has had some items mislaid during the time she has been living at Mildenhall Lodge. As you have mentioned, it is unfortunately not always unexpected due to the number of residents residing in the home living in a dementia care setting.


We are always growing the team and looking for new dedicated colleagues to join us. As I know you will appreciate, it will always take a little while for new colleagues to get to know residents and for residents to get to know new colleagues, but they are always supported by existing colleagues. Please always feel free to discuss any concerns you have with us at the time, so that we can try and resolve them for you. Thank you again!

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Review from Mike H (Son of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities and staff always friendly and helpful. The main thing is that my mother is happy here and that really is all that matters.
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Review from Raymond H (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Milden Lodge since September 2018 and we (her family) are extremely pleased with the excellent level of care and support she is receiving. That gives us all great peace of mind knowing she is in the best place. All the staff are very caring, well trained and competent
in understanding and meeting the needs of caring for people with dementia.
We are kept informed immediately of any incidents or changes in my mother's condition - an all-around excellent care home.
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Review from Julie S (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased. Three monthly meeting to discuss the resident's care plan, medication and behavioural issues would be a good idea, but not essential.
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Review from Teresa B (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care mum is receiving at the care home and all the facilities available.
Entertainment is excellent and mum always enjoys partaking in it all. The various activities she enjoys thoroughly and the food is superb.
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Review from K S (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided has been exceptional. We are happy to know that Mum is being looked after well in a nice environment and by very professional staff.
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Review from Derek C (Son of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You can visit any time. Staff are polite and friendly. Mum feels settled and happy.
Food excellent.
An open, airy feel to the home.
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Review from Alma Joy C (Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is excellent. Staff and cleaners very good. The food is superb and plated up very well.
I am very glad I was given a place here.
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Review from Sheldon R (Brother of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge care home staff are so friendly and makes my brothers care the best it could be. I could not ask for a better home for him to be in, could not fault any of the staff. We looked at a number of homes and Mildenhall Lodge is the best by far. There is not one thing I could fault.
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Review from J B (Granddaughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge is always warm and welcoming with friendly and approachable staff. The amenities are fabulous and all would feel comfortable here.
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Review from J B (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been in Mildenhall Lodge, every aspect has been very good. She has been very well cared for. All the staff are so caring. The home is exceptional.
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Review from Julie S (Friend of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can see very clearly why Mildenhall Lodge Care Home got 'outstanding'! I regularly visit a resident at the care home whom I am very close to. This care home has so much to offer, fantastic, friendly staff and management. Entertainment, care and support, wonderful food, which I have experienced. Cleanliness
of the home and rooms are very good. A wonderful coffee shop to spend time with loved ones and friends, and dine with too. This is a lovely home to care for your loved ones or friends, so come in, have a look, everyone is made to feel welcome.
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Review from G P (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and considerate staff.
Excellent facilities.
Excellent food.
Good range of activities.
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Review from B H (Wife of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my husband came to Mildenhall Lodge. It's the best care home he has been in, the staff are lovely and kind to him as he has dementia. I can feel relaxed that he is in their care, no one wants your loved one taken away from home but to know I can see him anytime I want and he is happy.
There is a lovely garden here, we can walk around which he likes to do, the other people that also are being looked after are nice to one another and are pleased to be together. I often stay and have lunch with my husband. It's a wonderful meal.
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Review from Karen (Daughter of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have given a 'good' for management and safety/security solely because I don't know the inner workings. My dealings with Mildenhall in this vein appear to be very good. Management dealing with me personally have been good. I would say that during my visiting [end May to middle July] it was difficult
to gain access after 5 o'clock (PM) as there was no-one on the front desk and ringing the bell produced no response. Other 'visitors' let me in.


The standard/care/facilities/meals and so on are top notch.


Neighbours of my father, friends and relatives all report the same and think the Mildenhall Home is marvellous.


The care of my father is wonderful. Everyone whom I have met has been understanding, caring and attentive. I know he is in the best hands possible.

Reply from Amy Wilson, AD at Mildenhall Lodge

Thank you very much for your wonderful feedback regarding your father’s care at Mildenhall Lodge. We are delighted that you are so happy with the overall service provided and that he is happy here.


I am sorry that you have had difficulties in getting in the home after 5pm. Our reception and admin teams leave at 5pm, and residents’ meals are being served by staff at around this time, so there would be limited availability for staff to answer the door. However, we are able to share the door codes with immediate family, so we would be able to provide you with these as a daughter of a resident. This should make gaining access easier for you in future. Please always feel free to discuss any concerns you have with us, so that we can try and resolve them for you. Thank you once again for your very positive feedback.

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Review from Pauline (Daughter of Resident) published on 3 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the staff at Mildenhall Lodge. From the speed with which Dad was assessed in hospital and admitted (4 days!) to the care and support he has received from day one, I have found everyone “goes the extra mile” for the residents.


Staff have taken the time to get to

know Dad to ensure he is happy and his needs are being met and I have the peace of mind he is being well looked after. They keep me very well informed of any issues and have been a tremendous support to me as Dad makes the difficult transition from living independently to living in a Home.


There is a warm, friendly, welcoming atmosphere from the moment you step into the Home and everywhere is light and spacious.


The food is excellent, there is a varied menu and the chefs are more than happy to cater to individual needs. The Activities Organiser offers a wide range of activities and is always looking for new ideas to engage residents.


Dad could not be in a better Home!

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Review from Sue T (Niece of Resident) published on 27 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a time when my Uncle needed care due to the onset of dementia, the support my family were given by Mildenhall was outstanding. It made a very difficult time more bearable and filled us with confidence that our beloved uncle was going to get the best care possible. Since being at the home he has settled
well and nothing is too much trouble for the dedicated team that work there. It was the best decision we have ever made and we cannot thank the staff enough for their unconditional efforts to provide a first class service all round.
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Mildenhall Lodge is calculated as follows: ( (462 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 526 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.

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