Mildenhall Lodge

I previously visited a relation who was a resident in the care home; he loved spending time there and could not praise the people who worked there enough. When my mother was admitted into emergency respite, I was put at ease with how she was treated. The caregivers at Mildenhall Lodge are friendly, caring and very supportive.

Having to put Dad in a home was a huge step. The staff at Mildenhall Lodge have worked hard with Dad to settle him in and adjusted his care according to his individual needs. They have supported him with care and compassion and communicated with me throughout to keep me updated.

Standards can drop a little when less experienced staff are on, but I guess we all, after all, start womewhere.

It would be good if you could get advice from the stroke and dementia care teams to help us focus on communicating and stimulating Mum.

It is always a pleasure to come to see Mum. Staff are very friendly and helpful at all times.

The overall care given to my mum by staff has always been very good.

Home is bright and welcoming. Staff are very pleasant and helpful. Lots of activities for residents, although not applicable for my sister.

My mother has been in the home for over 2 years, I'm happy with the care she receives staff are friendly and fully understand the care she needs.

Thank you.

This care home has from the start, treated my mother-in-law with respect, care, understanding and diligence. After two years in residence, my mum-in-law has settled into her new home and I believe she has become part of their Mildenhall Lodge family. Her needs have been met, she always looks well dressed in her own clothes, kept stimulated and been involved in the home’s activities.

They have been looking after my Gran so well, and we couldn’t be more thankful to the whole team there. It’s been difficult during the pandemic, but knowing Gran is so well looked after by people who love her makes it that little bit easier. Great place.

Thank you.

Mildenhall Lodge Care Home is an excellent care home. All the staff are caring and kind. From the management to the carers, cooks, cleaners, activities co-ordinators. It is a great reassurance to us as a family to know and see Mum is so well cared for. The carers looking after Mum have really listened to us, the family and have taken on board the unique things that make our Mum, our Mum. At Christmas, she was taken to a carol service - that met Mum's emotional and spiritual needs. It's the little things that staff at the care home do for Mum that have given us real confidence that caring for the residents is at the heart of everything they do. The carers knowledge and expertise is clearly evident, and any health issue no matter how small is always flagged up to us - the family. Mum has a quality of care in Mildenhall Lodge looked after by a team of people that truly care. I would highly recommend this care home.

I am just writing to say I can't thank Mildenhall Lodge enough for the care they gave my father in the last months of his life. The care they gave him on Lynn suite was outstanding with all the care and dignity anybody could wish for. There's not one person that could be singled out because they were all such a good team.

On her recent birthday, the kitchen made a delicious cake and everyone made a fuss of her. No wonder she has settled in so well. Thank you.

The care my mother receives from all the staff is 'exceptional'. She is diligently monitored and cared for. Any health issues are reported back to us immediately. All the carers are very well trained/qualified. Every task is completed calmly and efficiently and they always have a smile on their faces. The home is always clean, tidy and well organised. Food excellent. It is a huge relief to know that my mother is being so well looked after and I would recommend this care home without reservation.

Such a great Care Home with extremely caring staff. I know my mum is completely safe and cared for, respected and loved by staff as if she was part of their own family. Lovely modern place with great rooms and public areas and food excellent. Whichever suite the staff work in they appear to know the names of all residents. A truly fantastic place.

Care for my Mum is outstanding. Mum has Dementia and was extremely anxious and agitated before moving into the Care Home. The staff have gone above and beyond to make Mum feel safe and welcome; they have been very caring and their hard work has meant Mum is now settled and becoming content in her surroundings. The staff are always welcoming and friendly and have time to talk and listen. Feedback is always welcomed and discussed openly. I have peace when I leave my Mum after visiting knowing that she is being well cared for and looked after.

However, new staff are often unaware of her routines.

Excellent facilities and staff always friendly and helpful. The main thing is that my mother is happy here and that really is all that matters.