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Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds, Suffolk IP28 7NX
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Very friendly and happy place to visit. Staff are excellent.V R(Brother of Resident/Service User)
Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge, Bury St Edmunds

Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the...  

Care Provided by Mildenhall Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689From £1,900
Residential Dementia CareFrom £1,784From £2,007
Nursing CareFrom £1,954From £2,198
Nursing Dementia CareFrom £2,049From £2,305
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Edward Benton-Bye(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (131)

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9.9

Mildenhall Lodge has a Review Score of 9.9 (9.852) out of 10, based on 31 reviews in the last 2 years. Over all time Mildenhall Lodge has 131 reviews.

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Review from S B (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card
Overall Experience
We are very grateful to the staff for looking after our mum with excellent attention to her needs with dignity and relating to her with kindness and affection.
We realise that COVID has affected staff etc and admire how you have carried on.

It would be good if you could get advice from the stroke and dementia care teams to help us focus on communicating and stimulating Mum.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge
Thank you for rating your experience 5 stars with Mildenhall Lodge.
We appreciate your lovely comments regarding the care provided to your mum.

We are more than happy to provide advice and support to relatives. Please speak to the Home Manager and she will be more than happy to chat with you.

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Review from R C (Son of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience

It is always a pleasure to come to see Mum. Staff are very friendly and helpful at all times.

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Review from K M (Son of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience

The overall care given to my mum by staff has always been very good.

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Review from H B (Sister of Resident) published on 7 October 2022 Submitted via Postal Card
Overall Experience

Home is bright and welcoming. Staff are very pleasant and helpful. Lots of activities for residents, although not applicable for my sister.

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Review from G H (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

My mother has been in the home for over 2 years, I'm happy with the care she receives staff are friendly and fully understand the care she needs.

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Review from S W (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience
Even though the home has been locked down since July 2020. When we speak to mum on the phone (twice a week) she seems happy and settled. I think all the staff are doing a wonderful job and I trust them to look after mum, well-done everyone.
Of course, we are missing visiting her and we are hoping it's not too much longer before we can see her again.

Thank you.

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Review from Carole H (Daughter-in-law of Resident) published on 30 November 2020 Submitted via Website
Overall Experience

This care home has from the start, treated my mother-in-law with respect, care, understanding and diligence. After two years in residence, my mum-in-law has settled into her new home and I believe she has become part of their Mildenhall Lodge family. Her needs have been met, she always looks well dressed in her own clothes, kept stimulated and been involved in the home’s activities.

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Review from L L (Granddaughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

They have been looking after my Gran so well, and we couldn’t be more thankful to the whole team there. It’s been difficult during the pandemic, but knowing Gran is so well looked after by people who love her makes it that little bit easier. Great place.

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Review from Michael H (Son of Resident) published on 28 January 2020 Submitted via Website
Overall Experience
My mum was in Mildenhall Lodge for just under a year. Sadly it was her last year as she died in hospital a week before her 94th birthday. The care she received from all the staff at Mildenhall was exceptional. She was treated with love, patience, respect, dignity, and understanding. I would like to pay special tribute to the staff on Lynn Suite who I cannot thank enough for everything they did for my mum. They took the time to get to know her as an individual and not just another elderly person with dementia and other health problems. Communication was excellent and we were always made to feel welcome when we visited from the minute we walked into the reception. There was a full activity programme and being able to keep up with events and news on their social media page was great. The food was always of a high quality and staff were happy to adapt meals. The cafe, dining rooms and corridors are all bright, clean and the environment inside and out is accessible and stimulating.

Thank you.

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Review from Sally G (Daughter of Resident) published on 27 January 2020 Submitted via Website
Overall Experience

Mildenhall Lodge Care Home is an excellent care home. All the staff are caring and kind. From the management to the carers, cooks, cleaners, activities co-ordinators. It is a great reassurance to us as a family to know and see Mum is so well cared for. The carers looking after Mum have really listened to us, the family and have taken on board the unique things that make our Mum, our Mum. At Christmas, she was taken to a carol service - that met Mum's emotional and spiritual needs. It's the little things that staff at the care home do for Mum that have given us real confidence that caring for the residents is at the heart of everything they do. The carers knowledge and expertise is clearly evident, and any health issue no matter how small is always flagged up to us - the family. Mum has a quality of care in Mildenhall Lodge looked after by a team of people that truly care. I would highly recommend this care home.

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Review from Simon H (Son of Resident) published on 1 November 2019 Submitted via Postal Card
Overall Experience

I am just writing to say I can't thank Mildenhall Lodge enough for the care they gave my father in the last months of his life. The care they gave him on Lynn suite was outstanding with all the care and dignity anybody could wish for. There's not one person that could be singled out because they were all such a good team.

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Review from J B (Sister of Resident) published on 4 August 2019 Submitted via Postal Card
Overall Experience
I have nothing but praise for this home and Miller Suite. In the five months that my sister has been there, she has been shown care and concern of a high degree. Everyone from the receptionist, the maintenance man, the entertainment lady and the rest of an outstanding team.

On her recent birthday, the kitchen made a delicious cake and everyone made a fuss of her. No wonder she has settled in so well. Thank you.

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Review from Richard H (Son of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience

The care my mother receives from all the staff is 'exceptional'. She is diligently monitored and cared for. Any health issues are reported back to us immediately. All the carers are very well trained/qualified. Every task is completed calmly and efficiently and they always have a smile on their faces. The home is always clean, tidy and well organised. Food excellent. It is a huge relief to know that my mother is being so well looked after and I would recommend this care home without reservation.

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Review from Linda K (Daughter of Resident) published on 20 May 2019 Submitted via Website
Overall Experience

Such a great Care Home with extremely caring staff. I know my mum is completely safe and cared for, respected and loved by staff as if she was part of their own family. Lovely modern place with great rooms and public areas and food excellent. Whichever suite the staff work in they appear to know the names of all residents. A truly fantastic place.

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Review from Jane B (Daughter of Resident) published on 2 April 2019 Submitted via Website
Overall Experience

Care for my Mum is outstanding. Mum has Dementia and was extremely anxious and agitated before moving into the Care Home. The staff have gone above and beyond to make Mum feel safe and welcome; they have been very caring and their hard work has meant Mum is now settled and becoming content in her surroundings. The staff are always welcoming and friendly and have time to talk and listen. Feedback is always welcomed and discussed openly. I have peace when I leave my Mum after visiting knowing that she is being well cared for and looked after.

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Review from S D (Daughter of Resident) published on 7 February 2019 Submitted via Postal Card
Overall Experience
Generally very happy with the service. Mum is well looked after and seems settled. A number of personal items have been lost including hearing aids, glasses and items of clothing. This is frustrating but perhaps not unexpected given the number of residents.
I have also noticed mum is much more settled with regular staff and her character well known.

However, new staff are often unaware of her routines.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you very much for your wonderful feedback regarding Mildenhall Lodge. We are so pleased that you are so happy with the overall service provided.

I am sorry that your mother has had some items mislaid during the time she has been living at Mildenhall Lodge. As you have mentioned, it is...  

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Review from Mike H (Son of Resident) published on 31 January 2019 Submitted via Postal Card
Overall Experience

Excellent facilities and staff always friendly and helpful. The main thing is that my mother is happy here and that really is all that matters.

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Review from Raymond H (Son of Resident) published on 24 January 2019 Submitted via Postal Card
Overall Experience
My mother has been a resident at Milden Lodge since September 2018 and we (her family) are extremely pleased with the excellent level of care and support she is receiving. That gives us all great peace of mind knowing she is in the best place. All the staff are very caring, well trained and competent in understanding and meeting the needs of caring for people with dementia.

We are kept informed immediately of any incidents or changes in my mother's condition - an all-around excellent care home.

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Review from Julie S (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card
Overall Experience

Very pleased. Three monthly meeting to discuss the resident's care plan, medication and behavioural issues would be a good idea, but not essential.

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Review from Teresa B (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card
Overall Experience
Extremely happy with the care mum is receiving at the care home and all the facilities available.

Entertainment is excellent and mum always enjoys partaking in it all. The various activities she enjoys thoroughly and the food is superb.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mildenhall Lodge.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mildenhall Lodge.

Meet the Team (1)

Edward Benton-Bye
Edward Benton-ByeJob Title:Home Manager

Hi, I’m Ed, the Home Manager at Mildenhall Lodge. I hold a Level 4 qualification in Leadership in Health and Social Care and will complete my Level 5 in February 2026. I have also completed the Future Home Manager course.

My previous role was Deputy Manager at Mildenhall Lodge. I decided to work at Care UK following a recommendation from a family member after the passing of a loved one, which led me to join Davers Court as a Care Assistant—and I’ve never left. I believe the key characteristics needed for my role are being patient, kind, caring, dedicated and passionate, leading by example, having strong coaching abilities, and being a real people person.

My favourite part of the working day is seeing residents enjoying their daily lives and making new memories with loved ones, colleagues and visitors, as well as watching my team grow and develop in their careers.

Outside of work, as an ex-professional dancer, I continue to enjoy dance, performance, teaching and makeup artistry, alongside gardening, reading and spending time with friends and family. My biggest career highlight to date has been working in a Care UK home that achieved an Outstanding rating in all five CQC domains.

What makes me most proud is seeing the whole home work together to ensure residents lead fulfilling lives and create new memories at Mildenhall Lodge. The most important part of my role is coaching and mentoring the entire team to deliver the very best care to our residents, relatives and visitors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service -more info.