Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 119 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1676
  • Self-Funded Nursing Care: from £1826
  • Self-Funded Nursing Dementia Care: from £1916
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1676
  • RESPITE Self-Funded Nursing Care: from £1826
  • RESPITE Self-Funded Nursing Dementia Care: from £1916

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hannah Nurse (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (119)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.865) out of 10, based on 45 reviews in the last 2 years.
Over all time Mildenhall Lodge has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mildenhall Lodge
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Total of 119, showing 101-119
Review from Timothy W (Regular Volunteer) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend on a weekly basis for the St. Nicholas Hospice, Hospice Neighbours Scheme. The staff are always friendly and helpful. The rooms and public areas are kept clean, neat and tidy. There are plenty of activities to keep the residents entertained. The food looks good and is in a kitchen which
is open for all to see.
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Review from Ethel W (Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been treated with care and attention and everyone has been so helpful and very kind.
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Review from Wendy H (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Mildenhall Lodge for just over a year now and she has settled really well. The staff are attentive and keep me up to date with mums welfare, mum is always calm and appears happy when I visit. In all this is now mum's home and she is very settled.
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Review from A M P (Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am treated well and well looked after.
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Review from Charles M (Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is everything that I would wish.
The staff gives all the services that are required.
I've never been happier.
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Review from Hilda A (Wife of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot improve on excellence. He is my one worry and knowing he is looked after helps me. They look after him when I am not able to!


The staff are good and have really got to know him.

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Review from Eileen C (Daughter of Resident) published on 25 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mildenhall Lodge offered my parents a sanctuary at a time when assistance with their care was necessary. My father is my mother's carer and he required an operation which meant my mother visited Mildenhall Lodge on a respite basis and then my father joined her for post-operative care. This gave me
peace of mind knowing that they were both being cared for in their own right but at the same were able to enjoy each other's company until the time came for them to return home.
My experience personally is one of gratitude as I can honestly say the team at Mildenhall Lodge went above and beyond to welcome and care for my parents. As I don't live locally I was able to make daily contact with Mildenhall Lodge and very quickly built up a great rapport with one member of staff who put my mind at rest on many occasion.
I would recommend Mildenhall Lodge in an instant.
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Review from Marion S (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy to have mum living at Mildenhall Lodge.
The care is outstanding.
We are extremely lucky to have mum living there.
All the entertainment the residents have is outstanding and very well thought out.
Thank you all for caring for our mum and giving us peace of mind. Bless you.
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Review from Jean P (Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mildenhall Lodge is an extremely friendly run care home. The care is first class and the residents are made to feel 'at home'.
I have been here 18 months and have been encouraged to take part in the activities, of which there are many, making life more bearable living in a care home.
We have a choice
of good food.
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Review from Norrie W (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge cared for my mother since it first opened.
We have nothing but praise for the home.
The staff are caring, welcoming and compassionate.
Staff were always responsive to our requests and ensured my mother's best interests at all times.
She spent her final few days in the home surrounded
by her family and supported by her carers.
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Review from Anthony B (Stepson of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attitude of the staff is wonderful, the patience they have in sometimes difficult times - attention to requests (ie toileting) is taken care of in next to no time.
Residents rooms are of a very high quality - all with en suite.
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Review from S J (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with Mildenhall Lodge Care Home. The home is like a hotel in quality of the fixture and fittings. The staff have been very friendly and helpful in getting my mother settled into the home. Each time I visit, there has been an improvement in her well being and this has relieved a
lot of the worry associated with not being able to visit her as much as I would like.
Once my mother has regained her strength, there are a lot of activities which she can enjoy and how lovely for the home to have an adopted pet, Sinbad the lurcher. Mum loves animals and looks forward to fussing him every day.
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Review from Bernhard B (Resident) assisted by family/friend published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A charming, happy, friendly place to be. Staff are fabulous, attentive and caring. The food is outstanding. Nothing is too much trouble.
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Review from D A (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More staff are required to give a better service. When I say staff I do mean carers and not management! At times there has been no staff present on wing. Residents require more staff to engage with. Only suitable carers should be on wing not agency staff who would be better on other wings. Overall care
is good.
Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted that you are pleased with the overall quality of care being delivered at Mildenhall Lodge. We would also like to thank you for the constructive feedback, but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. We encourage all residents and relatives to raise any concerns with us at any time. I’d be very happy to discuss any concerns with you in person, when you next visit the home.

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Review from Rosalind R (Daughter of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum needs help with her hearing aids, often they are not put in correctly, or the batteries are left out or no longer working. Also the lighting is poor, we are still waiting for improvements. Training has been offered several times by a sensory training company. Everyone is very kind.
Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have addressed this with all and hope that once the training company responds to us and books the training, that this will help to allay any concerns. We encourage all residents and relatives to raise any concerns with us at any time, and I would be very happy to discuss with you in person when you are next visiting the home.

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Review from Steven T (Son of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mother is cared for well on the whole. Although there are times when the home appears short staffed. The carers are very good and do their best to care for my mother, which is greatly appreciated.
However I do feel that on occasions there are not enough carers to meet the needs of all the
residents ie. when mother rings the bell in need of toileting, there is sometimes a very long delay or when getting residents up in the morning.
I am only able to visit at weekends and so cannot comment on the management team as they do not appear to work then. Receptionist is very good and helpful.
Reply from Katy Hughes, Home Manager at Mildenhall Lodge

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for your constructive feedback but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. I can assure you that the call bell reports are checked daily and while it is very rare we have strict policy to investigate any calls over five minutes long. We encourage all residents and relatives to raise any concerns with us at any time, and I’d be very happy to discuss any concerns with you in person when you next visit the home.

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Review from John P (Son-in-law of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I were very concerned and apprehensive when we left my father-in-law at the care home. This being a permanent move separating my mother and father-in-law, they had been together for 68 years. We had no need to worry, the very high standard of care and support from all staff has been amazing.
My father-in-law has settled extremely well. He is very happy and gets involved in most activities. Many thanks to all concerned!
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Review from D K (Son of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, excellent. My mum feels very happy and content here. I visit three times a week and I take her for a walk around the lovely gardens. The rooms are very clean and homely. The activities are good and she does try to engage with them but sometimes I am visiting so she misses out. Other than
that she really enjoys them.
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Review from Louise J (Friend of Resident) published on 12 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is head and shoulders above our previous experiences of care homes. The staff are so friendly and kind.....my friend in the home also says this regularly. We were apprehensive when changing homes, but this is the best thing we could have done for our loved one. I would highly recommend!
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Mildenhall Lodge is calculated as follows: ( (462 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 526 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.

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