Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 123 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided by Mildenhall Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1689
  • Self-Funded Residential Dementia Care: from £1784
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Care: from £1689
  • RESPITE Self-Funded Residential Dementia Care: from £1784
  • RESPITE Self-Funded Nursing Care: from £1954
  • RESPITE Self-Funded Nursing Dementia Care: from £2049

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Edward Benton-Bye (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (123)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.876) out of 10, based on 40 reviews in the last 2 years.
Over all time Mildenhall Lodge has 123 reviews.

Overall Experience
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Date Published
  • 123
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Reviewer Connection to Mildenhall Lodge
  • 48
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  • 6
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  • 3
  • 3
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  • 1
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Total of 123, showing 101-120
Review from Ann (Daughter-in-law of Resident) published on 24 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is a new resident and every effort has been made by all members of staff to make her feel at home. Her clinical and psychological needs are all being addressed and we are very happy that she is safe and really well cared for. The staff all seem to go the extra mile to spend time with
the residents and keep cheery dispositions. The family feel that we are also made very welcome and kept informed at every stage.
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Review from J C (Brother of Resident) published on 5 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found it very satisfying.
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Review from Jenny H (Daughter of Resident) published on 28 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had been in a hospital environment for several weeks after a bad fall. I was reluctant to agree to mum going into a care home, but the choice was taken out of my hands.


Mum very quickly settled into her bright, well-appointed room. Staff are particularly kind and helpful, and I think it is this

that has made all the difference.
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Review from Timothy C (Brother of Resident) published on 21 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care home very good with very good facilities.
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Review from Timothy W (Regular Volunteer) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend on a weekly basis for the St. Nicholas Hospice, Hospice Neighbours Scheme. The staff are always friendly and helpful. The rooms and public areas are kept clean, neat and tidy. There are plenty of activities to keep the residents entertained. The food looks good and is in a kitchen which
is open for all to see.
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Review from Ethel W (Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been treated with care and attention and everyone has been so helpful and very kind.
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Review from Wendy H (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Mildenhall Lodge for just over a year now and she has settled really well. The staff are attentive and keep me up to date with mums welfare, mum is always calm and appears happy when I visit. In all this is now mum's home and she is very settled.
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Review from A M P (Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am treated well and well looked after.
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Review from Charles M (Resident) published on 17 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is everything that I would wish.
The staff gives all the services that are required.
I've never been happier.
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Review from Hilda A (Wife of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You cannot improve on excellence. He is my one worry and knowing he is looked after helps me. They look after him when I am not able to!


The staff are good and have really got to know him.

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Review from Eileen C (Daughter of Resident) published on 25 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mildenhall Lodge offered my parents a sanctuary at a time when assistance with their care was necessary. My father is my mother's carer and he required an operation which meant my mother visited Mildenhall Lodge on a respite basis and then my father joined her for post-operative care. This gave me
peace of mind knowing that they were both being cared for in their own right but at the same were able to enjoy each other's company until the time came for them to return home.
My experience personally is one of gratitude as I can honestly say the team at Mildenhall Lodge went above and beyond to welcome and care for my parents. As I don't live locally I was able to make daily contact with Mildenhall Lodge and very quickly built up a great rapport with one member of staff who put my mind at rest on many occasion.
I would recommend Mildenhall Lodge in an instant.
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Review from Marion S (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy to have mum living at Mildenhall Lodge.
The care is outstanding.
We are extremely lucky to have mum living there.
All the entertainment the residents have is outstanding and very well thought out.
Thank you all for caring for our mum and giving us peace of mind. Bless you.
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Review from Jean P (Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mildenhall Lodge is an extremely friendly run care home. The care is first class and the residents are made to feel 'at home'.
I have been here 18 months and have been encouraged to take part in the activities, of which there are many, making life more bearable living in a care home.
We have a choice
of good food.
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Review from Norrie W (Daughter of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge cared for my mother since it first opened.
We have nothing but praise for the home.
The staff are caring, welcoming and compassionate.
Staff were always responsive to our requests and ensured my mother's best interests at all times.
She spent her final few days in the home surrounded
by her family and supported by her carers.
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Review from Anthony B (Stepson of Resident) published on 5 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The attitude of the staff is wonderful, the patience they have in sometimes difficult times - attention to requests (ie toileting) is taken care of in next to no time.
Residents rooms are of a very high quality - all with en suite.
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Review from S J (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with Mildenhall Lodge Care Home. The home is like a hotel in quality of the fixture and fittings. The staff have been very friendly and helpful in getting my mother settled into the home. Each time I visit, there has been an improvement in her well being and this has relieved a
lot of the worry associated with not being able to visit her as much as I would like.
Once my mother has regained her strength, there are a lot of activities which she can enjoy and how lovely for the home to have an adopted pet, Sinbad the lurcher. Mum loves animals and looks forward to fussing him every day.
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Review from Bernhard B (Resident) assisted by family/friend published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A charming, happy, friendly place to be. Staff are fabulous, attentive and caring. The food is outstanding. Nothing is too much trouble.
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Review from D A (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
More staff are required to give a better service. When I say staff I do mean carers and not management! At times there has been no staff present on wing. Residents require more staff to engage with. Only suitable carers should be on wing not agency staff who would be better on other wings. Overall care
is good.
Reply from Katy Hughes, Home Manager at Mildenhall LodgeWe’re grateful for your feedback and are delighted that you are pleased with the overall quality of care being delivered at Mildenhall Lodge. We would also like to thank you for the constructive feedback, but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. We encourage all residents and relatives to raise any concerns with us at any time. I’d be very happy to discuss any concerns with you in person, when you next visit the home.
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Review from Rosalind R (Daughter of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum needs help with her hearing aids, often they are not put in correctly, or the batteries are left out or no longer working. Also the lighting is poor, we are still waiting for improvements. Training has been offered several times by a sensory training company. Everyone is very kind.
Reply from Katy Hughes, Home Manager at Mildenhall LodgeWe’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback. We have addressed this with all and hope that once the training company responds to us and books the training, that this will help to allay any concerns. We encourage all residents and relatives to raise any concerns with us at any time, and I would be very happy to discuss with you in person when you are next visiting the home.
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Review from Steven T (Son of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mother is cared for well on the whole. Although there are times when the home appears short staffed. The carers are very good and do their best to care for my mother, which is greatly appreciated.
However I do feel that on occasions there are not enough carers to meet the needs of all the
residents ie. when mother rings the bell in need of toileting, there is sometimes a very long delay or when getting residents up in the morning.
I am only able to visit at weekends and so cannot comment on the management team as they do not appear to work then. Receptionist is very good and helpful.
Reply from Katy Hughes, Home Manager at Mildenhall LodgeWe’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for your constructive feedback but feel disappointed that you were unable to discuss these with senior management in the first instance. The staffing levels at Mildenhall Lodge are significantly higher than the RCN recommendations, and we continue to review staffing levels weekly so the levels can remain high. We are currently employing some agency staff while we continue to recruit in some roles, and this is a key priority for the home. I can assure you that the call bell reports are checked daily and while it is very rare we have strict policy to investigate any calls over five minutes long. We encourage all residents and relatives to raise any concerns with us at any time, and I’d be very happy to discuss any concerns with you in person when you next visit the home.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Mildenhall Lodge is calculated as follows: ( (416 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 468 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Edward

Edward Benton-Bye

Job Title: Home Manager

Hi, I’m Ed, the Home Manager at Mildenhall Lodge. I hold a Level 4 qualification in Leadership in Health and Social Care and will complete my Level 5 in February 2026. I have also completed the Future Home Manager course.


My previous role was Deputy Manager at Mildenhall Lodge. I decided to work at Care UK following a recommendation from a family member after the passing of a loved one, which led me to join Davers Court as a Care Assistant—and I’ve never left. I believe the key characteristics needed for my role are being patient, kind, caring, dedicated and passionate, leading by example, having strong coaching abilities, and being a real people person.


My favourite part of the working day is seeing residents enjoying their daily lives and making new memories with loved ones, colleagues and visitors, as well as watching my team grow and develop in their careers.


Outside of work, as an ex-professional dancer, I continue to enjoy dance, performance, teaching and makeup artistry, alongside gardening, reading and spending time with friends and family. My biggest career highlight to date has been working in a Care UK home that achieved an Outstanding rating in all five CQC domains.


What makes me most proud is seeing the whole home work together to ensure residents lead fulfilling lives and create new memories at Mildenhall Lodge. The most important part of my role is coaching and mentoring the entire team to deliver the very best care to our residents, relatives and visitors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service - more info.