Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 119 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1676
  • Self-Funded Nursing Care: from £1826
  • Self-Funded Nursing Dementia Care: from £1916
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1676
  • RESPITE Self-Funded Nursing Care: from £1826
  • RESPITE Self-Funded Nursing Dementia Care: from £1916

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Hannah Nurse (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (119)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.865) out of 10, based on 45 reviews in the last 2 years.
Over all time Mildenhall Lodge has 119 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mildenhall Lodge
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Total of 119, showing 41-60
Review from Helen G (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we would like to thank you for all your care and support over the last two and a half years that you gave to our dad. That is everyone from cleaners, cooks, entertainment staff, receptionists, carers and management. We cannot thank you enough.
Reply from Reviews Team, Reviews Team at Mildenhall Lodge

Hi Helen, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from M G (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am so grateful for the care that my mum receives at Mildenhall Lodge. The staff are patient and caring in what must be a very stressful job at times. Mum feels safe and at home at the Lodge. Thank you.
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Review from Carol S (Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here for four years, all the care I have received has been great. The suite staff are great, we are treated with respect and dignity whether male or female staff. Our nursing staff are very good. Our rooms and clothes are looked after so well and the food is really good. What
your staff do here is absolutely wonderful. Having been here in Mildenhall Lodge since 1966, I have wonderful contact with everyone.
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Review from Tina H (Daughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about Mildenhall Lodge Care Home is great, from the minute you walk through the door. admin and reception staff, the carers, cleaners and the guys in the kitchen are all friendly, professional and it means I feel secure that Mum is in safe hands. Nothing is too much trouble for anyone. I
am glad that if Mum wasn't able to stay in her own home that she has moved to Mildenhall Lodge as she is happy, content, she's even putting weight on which is great as her appetite was poor when she lived on her own.
They keep her mind and body busy with daily, organised activities. I was very surprised how much better she was in everything when she first moved in.
Hairdressers, doctors and chiropodists visit the home and she is able to have lots of her treasured possessions with her in her room. It's the next best thing to living at home. Well done Mildenhall Lodge!
Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi Tina, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Christine P (Daughter of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Mildenhall Lodge Care Home six years ago and although it was a wrench moving from her own home and going into care, after an initial period of not being too keen to be there she relaxed and enjoyed the company. The staff are amazing and really look after the residents with compassion
and care.
I feel we were very lucky to have Mum staying in Mildenhall Lodge and I am sure she would agree with all I have said.
Reply from Julie Dennis, Reviews Team at Mildenhall Lodge

Hi Christine, thank you very much for your kind words, we value your feedback. Your mum was very much part of the Mildenhall Lodge family.

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Review from Teresa O (Daughter of Resident) published on 30 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I previously visited a relation who was a resident in the care home; he loved spending time there and could not praise the people who worked there enough. When my mother was admitted into emergency respite, I was put at ease with how she was treated. The caregivers at Mildenhall Lodge are friendly,
caring and very supportive.
Reply from Holly Cole, Reviews Team at Mildenhall Lodge

Hi Teresa, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from E H (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to put Dad in a home was a huge step. The staff at Mildenhall Lodge have worked hard with Dad to settle him in and adjusted his care according to his individual needs. They have supported him with care and compassion and communicated with me throughout to keep me updated.
Reply from Holly Cole, Reviews Team at Mildenhall Lodge

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from S B (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very grateful to the staff for looking after our mum with excellent attention to her needs with dignity and relating to her with kindness and affection.
We realise that COVID has affected staff etc and admire how you have carried on.
It would be good if you could get advice from the stroke
and dementia care teams to help us focus on communicating and stimulating Mum.
Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you for rating your experience 5 stars with Mildenhall Lodge.
We appreciate your lovely comments regarding the care provided to your mum.
We are more than happy to provide advice and support to relatives. Please speak to the Home Manager and she will be more than happy to chat with you.

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Review from G N (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Three members of staff, in particular, have been amazing over the past few months supporting my dad with health issues. The member of staff on reception is always very helpful.
Standards can drop a little when less experienced staff are on, but I guess we all, after all, start womewhere.
Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge

Thank you for taking the time out to review us - we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents.
We are pleased to hear that you find the team caring and helpful but disappointed to hear you feel the quality of service sometimes drops. We always encourage relatives to speak directly with the Home Manager if there are any concerns with any members of the team so that we can address them immediately.
Our care team undergo regular, in-depth training and we strive to maintain the highest standard of care.

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Review from R C (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to come to see Mum. Staff are very friendly and helpful at all times.
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Review from K M (Son of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The overall care given to my mum by staff has always been very good.
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Review from H B (Sister of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is bright and welcoming. Staff are very pleasant and helpful. Lots of activities for residents, although not applicable for my sister.
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Review from G H (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been in the home for over 2 years, I'm happy with the care she receives staff are friendly and fully understand the care she needs.
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Review from S W (Daughter of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Even though the home has been locked down since July 2020. When we speak to mum on the phone (twice a week) she seems happy and settled. I think all the staff are doing a wonderful job and I trust them to look after mum, well-done everyone.
Of course, we are missing visiting her and we are hoping it's
not too much longer before we can see her again.
Thank you.
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Review from Carole H (Daughter-in-law of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has from the start, treated my mother-in-law with respect, care, understanding and diligence. After two years in residence, my mum-in-law has settled into her new home and I believe she has become part of their Mildenhall Lodge family. Her needs have been met, she always looks well dressed
in her own clothes, kept stimulated and been involved in the home’s activities.
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Review from L L (Granddaughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
They have been looking after my Gran so well, and we couldn’t be more thankful to the whole team there. It’s been difficult during the pandemic, but knowing Gran is so well looked after by people who love her makes it that little bit easier. Great place.
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Review from Michael H (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Mildenhall Lodge for just under a year. Sadly it was her last year as she died in hospital a week before her 94th birthday. The care she received from all the staff at Mildenhall was exceptional. She was treated with love, patience, respect, dignity, and understanding. I would like to
pay special tribute to the staff on Lynn Suite who I cannot thank enough for everything they did for my mum. They took the time to get to know her as an individual and not just another elderly person with dementia and other health problems. Communication was excellent and we were always made to feel welcome when we visited from the minute we walked into the reception. There was a full activity programme and being able to keep up with events and news on their social media page was great. The food was always of a high quality and staff were happy to adapt meals. The cafe, dining rooms and corridors are all bright, clean and the environment inside and out is accessible and stimulating.
Thank you.
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Review from Sally G (Daughter of Resident) published on 27 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mildenhall Lodge Care Home is an excellent care home. All the staff are caring and kind. From the management to the carers, cooks, cleaners, activities co-ordinators. It is a great reassurance to us as a family to know and see Mum is so well cared for. The carers looking after Mum have really listened
to us, the family and have taken on board the unique things that make our Mum, our Mum. At Christmas, she was taken to a carol service - that met Mum's emotional and spiritual needs. It's the little things that staff at the care home do for Mum that have given us real confidence that caring for the residents is at the heart of everything they do. The carers knowledge and expertise is clearly evident, and any health issue no matter how small is always flagged up to us - the family. Mum has a quality of care in Mildenhall Lodge looked after by a team of people that truly care. I would highly recommend this care home.
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Review from Simon H (Son of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am just writing to say I can't thank Mildenhall Lodge enough for the care they gave my father in the last months of his life. The care they gave him on Lynn suite was outstanding with all the care and dignity anybody could wish for. There's not one person that could be singled out because they were
all such a good team.
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Review from J B (Sister of Resident) published on 4 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for this home and Miller Suite. In the five months that my sister has been there, she has been shown care and concern of a high degree. Everyone from the receptionist, the maintenance man, the entertainment lady and the rest of an outstanding team.
On her recent birthday,
the kitchen made a delicious cake and everyone made a fuss of her. No wonder she has settled in so well. Thank you.
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Mildenhall Lodge is calculated as follows: ( (462 Excellents x 5) + (57 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 526 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (104)

Meet the Team (1)

Hannah

Hannah Nurse

Job Title: Home Manager

I started working at Care UK in 2014 through an agency for Glastonbury Court.


I’m proud to have worked my way up, having started in the domestic team, then moving into care and a managerial position as a residential lead at Davers Court, and now Home Manager for Mildenhall Lodge.


I see managing a care home as a privilege. I am very passionate about my role and doing the best for the home, residents, relatives and colleagues. I believe that being open and honest, relatable, reliable and approachable to all groups is very important to achieve the best outcomes for all.


I love working at Mildenhall Lodge because of the challenge of my new role and I’m excited to build new relationships with the team and most of all the lovely residents and families here.


To be successful in this role you need to have patience, empathy, and an understanding of different residents, staff, and family members. You should be polite, always be there to listen and try and understand every situation through different eyes.


The best part of my job is seeing the residents happy, having fun and being able to live their lives the best they can.


A big passion of mine is football and I love to spend time with my daughter. We love to watch her dad playing football all weekend.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service - more info.