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Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds, Suffolk IP28 7NX
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Very friendly and happy place to visit. Staff are excellent.V R(Brother of Resident/Service User)
Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge, Bury St Edmunds

Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the...  

Care Provided by Mildenhall Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689From £1,900
Residential Dementia CareFrom £1,784From £2,007
Nursing CareFrom £1,954From £2,198
Nursing Dementia CareFrom £2,049From £2,305
Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees

for respite stays.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Edward Benton-Bye(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (131)

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9.9

Mildenhall Lodge has a Review Score of 9.9 (9.852) out of 10, based on 31 reviews in the last 2 years. Over all time Mildenhall Lodge has 131 reviews.

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Showing 131 reviews matching selected criteria
Review from K O (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card
Overall Experience

A stark contrast for all the right reasons after our previous care home experience. The home is very grounded offering a high level of care where the residents are the priority. Excellent experience with all the staff - management, reception, admin, care teams, team leaders, catering, and housekeeping - all very genuine, caring, and supportive. Reviews, updates, and communication are all forthcoming. Making a care home choice is a very difficult one but we are so pleased that we chose Mildenhall Lodge.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you so much for giving up your time to leave us such a lovely review. We really understand that the transition here to Mildenhall Lodge was difficult for you and your family but we are so pleased that it has worked out in this way. I will ensure to pass on your lovely words to our team. Thanks again.

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Review from Philip R (Son of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

My mother was in and out of Mildenhall Lodge Care Home for 4 months. The staff were magical, amazing, super kind and went over and above at all times. From the very first meeting to the very last day, they were all outstanding. The facilities are super clean and well-maintained. The staff are totally professional and nothing is too much trouble. I really can't say enough praise for these carers.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Thank you for your lovely review on the home, the staff definitely appreciate the feedback. I will ensure to pass this on to the suite, they will be really pleased they have had a positive impact on you and your mother. Thank you again.

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Review from Cheryl B (Daughter of Resident) published on 14 March 2024 Submitted via Website
Overall Experience

I am extremely happy with the care that my mum has and is receiving here. All the staff are outstanding and very friendly and the facilities are excellent. I also think that the variety and frequency of the activities provided is excellent. My mum is totally happy which makes me happy.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Hi, thank you very much for leaving us a review! I am so pleased that both you and Mum are happy, that is certainly what we wish for every day! Thank you again

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Review from Christopher A (Next of Kin) published on 14 March 2024 Submitted via Website
Overall Experience

When I visited to see my mum back in January, I was completely amazed with the standards of the care home. The facilities were definitely better than the care homes in other places. The care provided from the workers to the residents was outstanding as they carefully and quickly responded to their needs and requirements. They were all extremely nice and welcoming towards me as well. Overall, it's an amazing care home that the people of Mildenhall can rely on and trust.

Reply from Hannah Nurse, Reviews Team at Mildenhall Lodge

Hi Christopher, thank you for the wonderful review, I will ensure to get these comments fed back to the team as they are really important to them. Thank you again.

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Review from Debbie S (Daughter of Resident) published on 7 March 2024 Submitted via Website
Overall Experience

I am very happy with the care my dad is receiving at the home. Any problems we have had have been dealt with and sorted. The staff are friendly and helpful and just knowing my dad is safe and happy is very reassuring. The home always looks clean and tidy.

Reply from Julie Dennis, Reviews Team at Mildenhall Lodge

Thank you so much for taking the time to leave us such a lovely review. It is a pleasure to care for your Dad and we are so happy to hear he is safe and happy. Many thanks, the manager and the team at Mildenhall.

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Review from J T (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card
Overall Experience

My husband and I are extremely happy with the care that my father has and is receiving here. All the staff are outstanding and the facilities in the home are excellent. We are also amazed by the variety and frequency of the activities provided.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from J E (Daughter of Resident) published on 8 February 2024 Submitted via Website
Overall Experience

My mum was a resident at Mildenhall Lodge for four months. I visited her most days and in that time I was always impressed by all the staff members from the front reception and office staff to those giving Mum personal care. Their kindness, caring and dedication to their job roles are all things which will stay with me. I had been Mum’s carer for 3 years and knew quickly that Mum was in very capable and safe hands now that she needed 24-hour care. As a family, we were also very touched by the care we were shown in the difficult last 48 hours before Mum passed away. I will recommend Mildenhall Lodge to anyone looking for a care home. A very big thank you to such a wonderful team.

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience and your mum's care here.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We wish you all the best,

Mildenhall Lodge

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Review from Gillian B (Daughter of Resident) published on 30 January 2024 Submitted via Website
Overall Experience

Mum has recently moved to Mildenhall Lodge from another Care UK home. We found the move went very smoothly, and the staff settled her in very quickly, so was not upset during the process. They organised her belongings very quickly to make her feel at home. The caring team are very proactive and excellent at keeping us informed of her health and activities, of which there are many she can partake in. Standards of cleanliness are very high and when asked to action anything, it is done promptly. The management team are excellent and welcoming. Mum is settling in very nicely, eating well, and seems to be enjoying life as well as her abilities allow.

Reply from Martha Piper, Reviews Team at Mildenhall Lodge
Hi Gillian, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review from S A (Resident / Service User) published on 15 January 2024 Submitted via Postal Card
Overall Experience

The carers are really good. I have my favourites!

Reply from Reviews Team, Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Treated with Dignity
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Review from S C (Resident / Service User) published on 10 January 2024 Submitted via Postal Card
Overall Experience

Very happy and please with it all.

Reply from , Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from C H (Resident / Service User) published on 10 January 2024 Submitted via Postal Card
Overall Experience

Our team leader is a very caring lady and nothing is too much trouble. Also, the staff are very helpful.

Reply from , Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

Facilities
Care / Support
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Treated with Dignity
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Review from J C (Resident / Service User) published on 10 January 2024 Submitted via Postal Card
Overall Experience

Been here several weeks, I have felt welcome, and I love my room. Short walk to cafe, shop. Watching visits come and go from my window. My carers are excellent. Food is good.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Treated with Dignity
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Review from Helen G (Daughter of Resident) published on 5 January 2024 Submitted via Website
Overall Experience

As a family, we would like to thank you for all your care and support over the last two and a half years that you gave to our dad. That is everyone from cleaners, cooks, entertainment staff, receptionists, carers and management. We cannot thank you enough.

Reply from Reviews Team, Reviews Team at Mildenhall Lodge
Hi Helen, thank you very much for taking the time to leave us feedback about your experience.

At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Treated with Dignity
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Review from M G (Daughter of Resident) published on 12 December 2023 Submitted via Website
Overall Experience

I am so grateful for the care that my mum receives at Mildenhall Lodge. The staff are patient and caring in what must be a very stressful job at times. Mum feels safe and at home at the Lodge. Thank you.

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Review from Carol S (Resident / Service User) published on 11 December 2023 Submitted via Postal Card
Overall Experience

I have been a resident here for four years, all the care I have received has been great. The suite staff are great, we are treated with respect and dignity whether male or female staff. Our nursing staff are very good. Our rooms and clothes are looked after so well and the food is really good. What your staff do here is absolutely wonderful. Having been here in Mildenhall Lodge since 1966, I have wonderful contact with everyone.

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Review from Tina H (Daughter of Resident) published on 22 November 2023 Submitted via Website
Overall Experience
Everything about Mildenhall Lodge Care Home is great, from the minute you walk through the door. admin and reception staff, the carers, cleaners and the guys in the kitchen are all friendly, professional and it means I feel secure that Mum is in safe hands. Nothing is too much trouble for anyone. I am glad that if Mum wasn't able to stay in her own home that she has moved to Mildenhall Lodge as she is happy, content, she's even putting weight on which is great as her appetite was poor when she lived on her own.
They keep her mind and body busy with daily, organised activities. I was very surprised how much better she was in everything when she first moved in.

Hairdressers, doctors and chiropodists visit the home and she is able to have lots of her treasured possessions with her in her room. It's the next best thing to living at home. Well done Mildenhall Lodge!

Reply from Caprice Geisha, Reviews Team at Mildenhall Lodge

Hi Tina, thank you very much for taking the time to leave us feedback about your experience. At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Christine P (Daughter of Resident) published on 13 November 2023 Submitted via Website
Overall Experience
My mum went into Mildenhall Lodge Care Home six years ago and although it was a wrench moving from her own home and going into care, after an initial period of not being too keen to be there she relaxed and enjoyed the company. The staff are amazing and really look after the residents with compassion and care.

I feel we were very lucky to have Mum staying in Mildenhall Lodge and I am sure she would agree with all I have said.

Reply from Julie Dennis, Reviews Team at Mildenhall Lodge

Hi Christine, thank you very much for your kind words, we value your feedback. Your mum was very much part of the Mildenhall Lodge family.

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Review from Teresa O (Daughter of Resident) published on 30 August 2023 Submitted via Website
Overall Experience

I previously visited a relation who was a resident in the care home; he loved spending time there and could not praise the people who worked there enough. When my mother was admitted into emergency respite, I was put at ease with how she was treated. The caregivers at Mildenhall Lodge are friendly, caring and very supportive.

Reply from Holly Cole, Reviews Team at Mildenhall Lodge
Hi Teresa, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.

Many thanks, the Care UK team.

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Review from E H (Daughter of Resident) published on 28 February 2023 Submitted via Website
Overall Experience

Having to put Dad in a home was a huge step. The staff at Mildenhall Lodge have worked hard with Dad to settle him in and adjusted his care according to his individual needs. They have supported him with care and compassion and communicated with me throughout to keep me updated.

Reply from Holly Cole, Reviews Team at Mildenhall Lodge
Hi, thank you very much for taking the time to leave us feedback about your experience.
At Mildenhall Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team

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Review from G N (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card
Overall Experience
Three members of staff, in particular, have been amazing over the past few months supporting my dad with health issues. The member of staff on reception is always very helpful.

Standards can drop a little when less experienced staff are on, but I guess we all, after all, start womewhere.

Reply from Samantha Debenham, Personal Assistant at Mildenhall Lodge
Thank you for taking the time out to review us - we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents.

We are pleased to hear that you find the team caring and helpful but disappointed to hear you feel the quality of...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Mildenhall Lodge.

Awards / Recognitions (122)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Mildenhall Lodge.

Meet the Team (1)

Edward Benton-Bye
Edward Benton-ByeJob Title:Home Manager

Hi, I’m Ed, the Home Manager at Mildenhall Lodge. I hold a Level 4 qualification in Leadership in Health and Social Care and will complete my Level 5 in February 2026. I have also completed the Future Home Manager course.

My previous role was Deputy Manager at Mildenhall Lodge. I decided to work at Care UK following a recommendation from a family member after the passing of a loved one, which led me to join Davers Court as a Care Assistant—and I’ve never left. I believe the key characteristics needed for my role are being patient, kind, caring, dedicated and passionate, leading by example, having strong coaching abilities, and being a real people person.

My favourite part of the working day is seeing residents enjoying their daily lives and making new memories with loved ones, colleagues and visitors, as well as watching my team grow and develop in their careers.

Outside of work, as an ex-professional dancer, I continue to enjoy dance, performance, teaching and makeup artistry, alongside gardening, reading and spending time with friends and family. My biggest career highlight to date has been working in a Care UK home that achieved an Outstanding rating in all five CQC domains.

What makes me most proud is seeing the whole home work together to ensure residents lead fulfilling lives and create new memories at Mildenhall Lodge. The most important part of my role is coaching and mentoring the entire team to deliver the very best care to our residents, relatives and visitors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service -more info.