Mildenhall Lodge

St John's Close, Mildenhall, Bury St Edmunds IP28 7NX
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9.9 123 Reviews
  • Mildenhall Lodge, Bury St Edmunds
Mildenhall Lodge care home provides the best personalised residential, nursing and dementia care for older people on a short-term or permanent basis.

The purpose-built care home has been designed to offer comfort in luxurious surroundings. Bedrooms are complete with ensuite facilities and residents also benefit from a café, bar, cinema room and hair salon.

When your loved one joins the home, the team works hard to get to know them and the rest of your family, so they can provide care that's personalised to the individual. They'll learn about residents' life stories, interests, likes and dislikes to inform care and activities plans, enabling them to continue to enjoy the best possible lifestyle.
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Care Provided by Mildenhall Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1689
  • Self-Funded Residential Dementia Care: from £1784
  • Self-Funded Nursing Care: from £1954
  • Self-Funded Nursing Dementia Care: from £2049
  • RESPITE Self-Funded Residential Care: from £1689
  • RESPITE Self-Funded Residential Dementia Care: from £1784
  • RESPITE Self-Funded Nursing Care: from £1954
  • RESPITE Self-Funded Nursing Dementia Care: from £2049

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Mildenhall Lodge to find out the exact price for your requirements.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Mildenhall Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Edward Benton-Bye (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking on-site

Mildenhall Lodge Reviews (123)

9.9

Mildenhall Lodge has a Review Score of 9.9 (9.876) out of 10, based on 40 reviews in the last 2 years.
Over all time Mildenhall Lodge has 123 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mildenhall Lodge
  • 48
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  • 1
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Total of 123, showing 81-100
Review from B H (Wife of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my husband came to Mildenhall Lodge. It's the best care home he has been in, the staff are lovely and kind to him as he has dementia. I can feel relaxed that he is in their care, no one wants your loved one taken away from home but to know I can see him anytime I want and he is happy.
There is a lovely garden here, we can walk around which he likes to do, the other people that also are being looked after are nice to one another and are pleased to be together. I often stay and have lunch with my husband. It's a wonderful meal.
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Review from Karen (Daughter of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have given a 'good' for management and safety/security solely because I don't know the inner workings. My dealings with Mildenhall in this vein appear to be very good. Management dealing with me personally have been good. I would say that during my visiting [end May to middle July] it was difficult
to gain access after 5 o'clock (PM) as there was no-one on the front desk and ringing the bell produced no response. Other 'visitors' let me in.


The standard/care/facilities/meals and so on are top notch.


Neighbours of my father, friends and relatives all report the same and think the Mildenhall Home is marvellous.


The care of my father is wonderful. Everyone whom I have met has been understanding, caring and attentive. I know he is in the best hands possible.

Reply from Amy Wilson, AD at Mildenhall LodgeThank you very much for your wonderful feedback regarding your father’s care at Mildenhall Lodge. We are delighted that you are so happy with the overall service provided and that he is happy here.

I am sorry that you have had difficulties in getting in the home after 5pm. Our reception and admin teams leave at 5pm, and residents’ meals are being served by staff at around this time, so there would be limited availability for staff to answer the door. However, we are able to share the door codes with immediate family, so we would be able to provide you with these as a daughter of a resident. This should make gaining access easier for you in future. Please always feel free to discuss any concerns you have with us, so that we can try and resolve them for you. Thank you once again for your very positive feedback.
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Review from Pauline (Daughter of Resident) published on 3 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about the staff at Mildenhall Lodge. From the speed with which Dad was assessed in hospital and admitted (4 days!) to the care and support he has received from day one, I have found everyone “goes the extra mile” for the residents.


Staff have taken the time to get to

know Dad to ensure he is happy and his needs are being met and I have the peace of mind he is being well looked after. They keep me very well informed of any issues and have been a tremendous support to me as Dad makes the difficult transition from living independently to living in a Home.


There is a warm, friendly, welcoming atmosphere from the moment you step into the Home and everywhere is light and spacious.


The food is excellent, there is a varied menu and the chefs are more than happy to cater to individual needs. The Activities Organiser offers a wide range of activities and is always looking for new ideas to engage residents.


Dad could not be in a better Home!

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Review from Sue T (Niece of Resident) published on 27 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
At a time when my Uncle needed care due to the onset of dementia, the support my family were given by Mildenhall was outstanding. It made a very difficult time more bearable and filled us with confidence that our beloved uncle was going to get the best care possible. Since being at the home he has settled
well and nothing is too much trouble for the dedicated team that work there. It was the best decision we have ever made and we cannot thank the staff enough for their unconditional efforts to provide a first class service all round.
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Review from Paul S (Son of Resident) published on 26 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is great to know mum is safe and well cared for, all the staff are always attentive ensuring mum has the help she needs and involving her in the various activities and days out.
It is good to see her happy and smiling, especially when she pops up in the photos of the homes facebook page. A special
mention must go to the 'Canine Relations Manager' who always welcomes our dog Tilly when on her visits to see mum...It is a lovely home for mum and a pleasure to see her there.
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Review from Phil S (Son of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is good to know Mum is in a safe place, where kind staff support and help her as needed but Mum still has some independence and choice. The staff also spend time with Mum and help get her involved with various activities which is great.
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Review from Janet C (Daughter of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Mildenhall Lodge truly cares.


I have been so impressed with the beautiful facilities provided, but the key factor is the staff who run it - from the carers, kitchen, cleaners and the management. As a family member, I am always welcomed whenever I visit Mum, any concerns are quickly addressed

with main priority given to the care for my mother. Their consideration of her needs has been outstanding, as well as providing support to both Mum and her family.
The activities have also become an important part of Mum's care and it is so good to see her regain smile and enjoying herself.


All accolades to this fantastic team and all they have achieved are well-deserved.

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Review from K M (Son of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First day my mum arrived, she was very poorly.
The staff were very caring and monitored her very well. Nothing is too much trouble, everything myself or sister have asked for has been done straight away.
Mum is very well now and that is due to the management and staff. Keep up the good work. My mum
is doing great.
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Review from L R (Resident) assisted by family/friend published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here about five weeks now and I cannot praise the staff enough and every aspect of this care home as excellent.
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Review from Godfrey B (Husband of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has only been in the home for a short while but seems to have settled in very well. The staff are all friendly and helpful and we are pleased with how things are going with my wife's care.
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Review from Kiri B (Granddaughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan is like a different person since moving into Mildenhall Lodge. The care she receives is outstanding. All staff are so friendly and helpful! Home is very welcoming.
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Review from Susan G (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We love this place and what you all do. It is always a joy to visit our mum. Thank you to all who help care for her. From her two daughters.
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Review from Gary S (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Mildenhall Lodge is a beautiful place, staffed by warm and friendly staff who really care about my father and the other guests.
When you walk in the door, you get an immediate sense of contentment, which truly reflects the situation at Mildenhall Lodge.
We visited a dozen or more care homes on
behalf of my father before selecting Mildenhall Lodge - thank goodness we were able to place him here.
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Review from Edward P (Son of Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is Mildenhall Lodge. I can't praise the home enough. Mum has been here almost 2 years. Everything about this home is wonderful. The manager is exceptional along with all the staff, nothing is too much trouble. Wonderful people, wonderful food, wonderful accommodation and wonderful activities.
The home even arranged a nice party for mum on her 90th. The chefs did a brilliant job. I can't praise this place enough, thanks to everyone.
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Review from Paul L (Son-in-law of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is equipped as a 5 star hotel - all facilities are superb. The standard of care from all of the staff has been exemplary.
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Review from Do O (Wife of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great stay. My husband loved it and was very happy.
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Review from Mark N (Grandson of Resident) published on 11 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-grandmother’s stay of nearly four weeks at Mildenhall Lodge could not have been better. Whilst she was there, I rang her most days and she never said a single bad word about anyone or anything there. She thought the staff, food and facilities were wonderful, as did I. When I visited Mildenhall
Lodge to set everything up before she moved in, I immediately became aware of the professional and caring manner of all those I came into contact with, and received excellent and concise advice.


When I visited my step-grandmother a few times, I found that staff in the Garland Suite could not have been more helpful and kind and I noticed the genuinely caring, positive and thoughtful way they dealt with everyone. The teamwork throughout the home is first class.

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Review from Chris C (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a real Care home, the staff all truly care!
The atmosphere is welcoming; the activities carefully aimed at the less physically able and the less mentally able but extremely interesting and fun.
The food is brilliant and there are always homemade cakes to accompany the coffee.
The nursing
staff are observant and informative, whilst everyone is open and friendly.
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Review from Gillian D (Daughter of Resident) published on 8 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The warmest and welcoming of homes. Very inclusive and always doing those little extras to entertain the residents.
The cafe is a lovely thought and the cakes are delicious.
Great staff.
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Review from T S (Son of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far a very positive experience. Just a shame my mother did not come here earlier when she was more able as I think she would have enjoyed her time here even more.
I could not wish for her to be anywhere else. Staff are very attentive and helpful and I can walk away safe in the knowledge that she
is in a safe environment.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Mildenhall Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Mildenhall Lodge is calculated as follows: ( (416 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 468 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mildenhall Lodge is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (106)

Meet the Team (1)

Edward

Edward Benton-Bye

Job Title: Home Manager

Hi, I’m Ed, the Home Manager at Mildenhall Lodge. I hold a Level 4 qualification in Leadership in Health and Social Care and will complete my Level 5 in February 2026. I have also completed the Future Home Manager course.


My previous role was Deputy Manager at Mildenhall Lodge. I decided to work at Care UK following a recommendation from a family member after the passing of a loved one, which led me to join Davers Court as a Care Assistant—and I’ve never left. I believe the key characteristics needed for my role are being patient, kind, caring, dedicated and passionate, leading by example, having strong coaching abilities, and being a real people person.


My favourite part of the working day is seeing residents enjoying their daily lives and making new memories with loved ones, colleagues and visitors, as well as watching my team grow and develop in their careers.


Outside of work, as an ex-professional dancer, I continue to enjoy dance, performance, teaching and makeup artistry, alongside gardening, reading and spending time with friends and family. My biggest career highlight to date has been working in a Care UK home that achieved an Outstanding rating in all five CQC domains.


What makes me most proud is seeing the whole home work together to ensure residents lead fulfilling lives and create new memories at Mildenhall Lodge. The most important part of my role is coaching and mentoring the entire team to deliver the very best care to our residents, relatives and visitors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mildenhall Lodge to verify any information. View our terms and conditions. Mildenhall Lodge has an Enhanced Service - more info.