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Eastbourne House Care Home

The Links, Whitley Bay, Tyne & Wear NE26 1PG
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I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)
Eastbourne House Care Home, Whitley Bay
Eastbourne House Care Home, Whitley Bay
Eastbourne House Care Home, Whitley Bay

Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing...  

Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689From £1,689
Residential Dementia CareFrom £1,689From £1,689

Contact Eastbourne House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (129)

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9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Eastbourne House Care Home has 129 reviews.

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Showing 129 reviews matching selected criteria
Review from Nora M (Wife of Resident) published on 1 August 2026 Submitted via Postal Card
Overall Experience

When Lewy Body Dementia devastated our lives my husband, Fancis, needed lots of gentle care, patience and support. After two long years we have cried, been frustrated and been heartbroken by what this does to a deeply loving relationship. When the time came for a much-needed break my daughter arranged a visit to Eastbourne House. From walking through the door we both felt a sense of calm, kindness, friendliness, and a real sense of warmth. Once we decided this was an amazing place we booked a 2-week repsite place. The anxiety, loss and pain I felt at being separated after 55 years was unbearable. The staff at Eastbourne House were able to reassure me and take away some of that feeling. I was able to use the break to recharge my batteries. I know when the time comes I will be able to happily put my trust in this home.

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Review from Michael W (Son of Resident) published on 21 May 2026 Submitted via Postal Card
Overall Experience
My mother had multiple health issues, very poor mobility, dementia and could be very difficult. The care she received from the staff was first rate, they provided a friendly, supportive and loving environment for my mother in the last three years of her life.

It is difficult to make a judgment on value for money, but the overall cost was very high.

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Review from Pat R (Sister of Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience

Overall I am very happy with everything. Some staff are exceptional but others not so. At the moment things are a bit hectic with decorating being done, but everything is ticking over fine.

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Review from U M (Wife of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience
Welcoming - staff always available to talk Clean fresh wide corridors.
Excellent position.

Variety of activities.

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Review from Jacqueline R (Granddaughter of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience

The activities and involvement of residents is great, there are always things on, staff are friendly and make the home homely. I couldn't fault the home in anyway.

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Review from Lesley W (Daughter-in-law of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience
Staff are all very supportive of my father-in-law and excellent at all information to the family.

All staff from kitchen, cleaning and care given a lovely atmosphere to all.

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Review from Julia J (Daughter-in-law of Resident) published on 3 September 2025 Submitted via Postal Card
Overall Experience
My mother-in-law has been at Eastbourne House for the last 3 years. Throughout this time she has been very well cared for and all of her needs met.
All the staff are fantastic and arrange fun activities for the residents and trips out.

Would highly recommend Eastbourne House.

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Review from Jefferey H (Nephew of Resident) published on 29 August 2025 Submitted via Postal Card
Overall Experience

This care home is emaculat, the staff are outstanding, caring, from management, reception, senors and carer's, again the food is of a very high standard. This is not a care home but a 5 star hotel.

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Review from E C (Daughter of Resident) published on 28 August 2025 Submitted via Postal Card
Overall Experience

My mum has been in Eastbourne house now for over a year since being here. She has thrived and extremely happy. The staff are so kind and caring and always make sure mum has everything she needs. There is always something going on to keep them busy including pamper days and fantastic singers. I would not have mum anywhere else this is by far the best care home in the area.

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Review from R R (Daughter of Resident) published on 22 August 2025 Submitted via Postal Card
Overall Experience
I feel very aspect of my mothers care has been outstanding, the friendliness of staff cannot be faulted. I feel they go above and beyond to accommodate the needs of residents and families.

The home is always clean and tidy. The activities and the planning is thoughtful and help keep my mother engaged socially.

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Review from Jane L (Daughter-in-law of Resident) published on 22 July 2025 Submitted via Website
Overall Experience

I can't praise Eastbourne House highly enough! My father in law developed dementia quite suddenly and we needed to find care for him quickly. We were very worried about the transition as we were moving him from another part of the country and we worried if he would manage the move but had we known how fantastic the care would be we needn't have worried! My father in law settled in quickly and now describes it as his home. He feels safe and is now part of a community. Whereas he was lonely before, he has a life now-he goes on bus trips, plays dominoes, goes on trips to the pub and all sorts. He also is cared for so well and nothing is too much trouble for the staff.

We visited quite a few homes but this one has a different feel the instant you enter the door. It is clean and tidy and smells lovely. The staff are always happy and cheerful and there's so much going on. It's made a really hard decision much easier and we know it's been the right one!

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Review from J M (Respite Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

Staying at Eastbourne House was the best decision I made following a THR op. I found 2 weeks essential as the care I received was so essential to my recovery. During my 2nd week the other residents made me welcome. I recommend E. House to anyone considering respite.

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Review from H S (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

My mum has been a resident at Eastbourne House for just over 3 years and I have been very happy with the care she has received. She has dementia, and the staff have always been very kind, patient and attentive to her needs. The home has a warm and welcoming atmosphere and I have always felt reassured that she is in safe hands. Unfortunately due to the rising costs I have had to make the difficult decision to move her. This is no way a reflection on the quality of care which has been excellent. I would highly recommend Eastbourne House to anyone looking for a compassionate and well run home.

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Review from L C (Daughter-in-law of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

The staff at Eastbourne House is outstanding. Nothing is ever too much trouble for them. They provide the best care to all the residents could wish for. I used to work in a care home and this one is the best I've seen. The manager is one amazing lady. The rapport she has with all her staff is amazing to see. Everyone is always happy.

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Review from Christine V (Friend of Resident) published on 9 January 2025 Submitted via Postal Card
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Attended afternoon tea on the 11th December to see some of our old golfing friends. The staff were so friendly and helpful and the tea was absolutely lovely.

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Review from Jane B (Friend of Resident) published on 9 January 2025 Submitted via Postal Card
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I organised an afternoon tea at Eastbourne House for two friends who are residents. I was able to attend with 10 other friends of mine and the residents to enjoy a social get together before Christmas. The staff were excellent, on hand for serving tea and coffee and making sure all was going well. It was very well organised and enjoyed by all of us. This is the third one I have arranged but certainly won't be the last. Thank you.

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Review from J Y (Daughter of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

Eastbourne House goes above and beyond to care for their residents. My mother went into Eastbourne during the first months of lockdown and we were not allowed to visit, she was made to feel like part of the family straight away and she is loved by all the carers. I do feel more interaction with Grace House is needed. There are new murals on the wall which brighten up the resident's days and there should be more and there should be more interaction gadgets for the residents to use to keep their minds stimulated. It would be lovely if there were 3D activities on the walls, all the residents are well cared for and safe and there are some carers working in Eastbourne House who do more than go above and beyond. They are Angels.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide us with your feedback about your and your mother's experience and Eastbourne House. It is lovely to see, that despite the challenges brought by COVID, she was made to feel so cared for during this difficult time. It is also hugely positive that you have...  

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Review from Pauline B (Daughter of Resident) published on 2 July 2024 Submitted via Website
Overall Experience
Good Afternoon. Whilst sitting in my mum's room, I have noticed the beautiful murals on the walls and how many of the residents interact with them. They are completely taken with them. However I have learnt that they are to be taken down as they don't match with the decor, surely as a dementia unit the stimulation for the residents and how they interact with things is majorly important.
To go back to the beige walls would be a major step backwards as the calming effect and wonderment plus interaction is a sight to behold. To have things surrounding the residents that actually invoke joy instead of them being sat in chairs or wandering aimlessly up and down the corridors, give them something to walk to . This would be a step forward and bring your facility into being an elite care home rather than just another run of the mill sub standard home.

This is not an hotel after all it is their home!

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide feedback regarding the decoration of one of the communal areas at Eastbourne House. It is important that we create an environment that is both homely and suitable for all the people who live here. Whilst some residents may like certain decoration on the...  

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Review from Ann G (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

My mother lived at Eastbourne House from July 2023 until her death from a stroke in March 2024. During this time, she was made to feel incredibly welcome and at home and the staff seemed genuinely attached to her. They kept us informed all the time, made sure she had choice and control but encouraged her to do new things. She particularly loved being read to, which they arranged for her. I cannot recommend this place highly enough. Many care homes are cold and unwelcoming, but this one is warm and caring.

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Review from Helena K (Daughter of Resident) published on 28 February 2024 Submitted via Website
Overall Experience

My mother spent her last few weeks of life at Eastbourne House, where she was safe, warm and cared for and provided with all the things that you would want for someone you love. What has made Eastbourne House stand out has been the care that they have shown us as family members, recognising the significance of the initial decision for us and after her death taking time to speak with us and show us that mum was known and valued.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 January 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 23 Apr 2025

    HC-One’s Eastbourne House Care Home in Whitley Bay, Tyne and Wear, has been celebrating National Tea Party Day, which is celebrated on Monday, April 21. The day highlights the social...

  • 16 Apr 2025

    HC-One care homes across the UK have been celebrating National Tea Party Day, which is celebrated on Monday, April 21. Special themed tea parties were held at a range of...

Upcoming Events

There are no upcoming events for Eastbourne House Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Eastbourne House Care Home.

Meet the Team (1)

Debbie White
Debbie WhiteJob Title:Home ManagerJoined: 2012

What does ‘kindness’ mean to you?

“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.

When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.

If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Frequently Asked Questions about Eastbourne House Care Home

What types of Care is Eastbourne House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastbourne House Care Home have?

There are 66 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Eastbourne House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Eastbourne House Care Home to the centre of Whitley Bay?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service -more info.