Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG

Eastbourne House is a purpose built care home designed to meet the needs of its residents by using the best in modern equipment and facilities. The home has a range of tastefully decorated communal rooms within its three floors and a selection of outdoor areas that can be enjoyed by residents and their families throughout the year.

Residents receive care from the dedicated team of staff who have received training to understand the complex and changing needs of the people they are caring for.

Eastbourne House offers residents a range of facilities, such as plasma televisions in the lounges and some bedrooms, unlimited Wi-Fi access, a beauty salon and direct dial telephones to every room as well as en-suites. The home features a garden to the rear and the Grace Suites also encompass some outdoor living space for residents living with dementia.

Eastbourne House was rated 'Good' by the CQC in December 2015.

Group: HC-One

Person in charge: Debbie White (Home Manager)

Local Authority / Social Services: North Tyneside Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 72

Rooms with ensuite WC: 72

Facilities & Services: Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Located on the seafront at the Links. Whitley Bay in-between Spanish City and St. Mary's Lighthouse.

Parking:

Parking is available in the Eastbourne House car park.

Latest Care Quality Commission* Report on Eastbourne House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Eastbourne House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.616 for Eastbourne House Care Home is calculated as follows: ( (296 Excellents x 5) + (96 Goods x 4) + (24 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 422 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 28 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 28 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Eastbourne House Care Home has a Review Score of 9.6 (9.616) from 36 Reviews


Average Ratings

  • Excellent
    25
  • Good
    9
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastbourne House Care Home?

  • Extremely LIKELY
    28
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastbourne House Care Home

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    11
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Grandson of Resident/Service User
    2
  • more

It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive and well attended.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4 out of 5

My husband has recently spent a period of respite on Eastbourne House. I cannot praise the home enough for the care and attention my husband received throughout his stay. The staff from management to care staff and support workers were all extremely professional and helpful at all times. The home is pleasant and well-maintained throughout and they do their best to provide a range of activities. I would recommend Eastbourne House to anyone.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

From the moment you walk into Eastbourne House you are greeted with warmth. The staff are fantastic, giving 100% to all their residents. Standards of care are excellent. I could not say a bad thing about the place. I hope this is where my mother will be able to end her days.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

In general, the care is very good the home is very clean but more importantly, mum seems happy and settled. She is safe, secure, well-fed and generally is in good spirits. I get the impression that there could be more activities to do but other than that all seems good.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Clare Sheehan, Care Advisor at Eastbourne House Care Home responded to this review on 16 Mar 2018:

Thank you for the positive review made in respect of your experience at Eastbourne House. We take great pride in ensuring that our Residents are cared for in a beautiful environment and pride ourselves on the level of attention to detail with regards to housekeeping. We are very happy to hear that your Mother is experiencing positive outcomes and is happy in our home. With regard to your comment about activities; a wide range of activities are on offer and I will ensure your Mother is made aware of these, and that the well-being co-ordinator visits her to ascertain if there are any particular activities she enjoys.

Staff work very hard. They listen to you and do their best to address any questions, comments and concerns as quickly as possible. Staff are extremely caring and kind to my relatives. They also value them as individuals and enjoy their company. The care home is of a very high standard, welcoming and I enjoy going there as it feels like part of the family. There are often lots of humorous times and interesting activities too. The manager has an open door policy and is very interested in the residents and their families.

How likely would you be to recommend Eastbourne House Care Home? Neither Unlikely or Likely

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Average Rating:   4.8 out of 5

It's a nice environment. Staff show interest in my mother and what I think about the care.
They encourage engagement in group activities. My mother seems to have a good rapport with the staff.

There have been occasional impatience from carers in relation to lack of mobility of my mother.
Some communication issues between staff regarding the latest recommendation from the district nurse in relation to her pressure sore.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   4.3 out of 5

Clare Sheehan, Care Advisor at Eastbourne House Care Home responded to this review on 14 Mar 2018:

Thank you for the positive review made in respect of your experience at Eastbourne House. In response to your comments where you feel staff were ‘impatient’ with your Mother; I have investigated this matter and have introduced further coaching, direction and supervision of the staff team to ensure respectful interaction at all times. Communication has been reviewed following your comments, and action has been taken to ensure all relevant information is recorded and communicated robustly.

Staff are very friendly and efficient always happy to discuss and concerns at any time.
Very pleasant surroundings ideal for respite and residential.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Both of my parents have been residents at Eastbourne House for about 2 years. In that time, they have been treated with kindness, respect and professionalism. I am welcome at any time and love the fact that I can help myself to tea or coffee. The staff always have the time to let me know how my parents have been. Care is always tailored to their specific needs and they are treated as if in their own homes. A lovely place with lovely people.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

My parents have been residents of Eastbourne House since last December and the family are so impressed with the care and attention they receive. The staff treat them with dignity and kindness, and they have settled in beautifully to their new home. They have been able to personalise their living space meaning that they are surrounded by familiar items such as furnishings, pictures and ornaments, making the move from their family home so much less traumatic. We cannot thank you all enough for what you do for Mum and Dad, and the six of us all feel a great sense of relief knowing that they are safe and secure 24 hours a day. We have all been made to feel most welcome on our visits - and the noisy crowd we make on our family reunions has never seemed to pose any difficulties to the home.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Clean and great services offered.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

I find this care home extremely efficient and friendly.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Friendly, caring staff. Lovely environment to live.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   4.7 out of 5

The girls are lovely. I am fussy and picky about food - I am difficult to please. I am well looked after.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   4.3 out of 5

We have just had a talk with the deputy manager about meals. They were very understanding and wanted to do everything they can to try and improve my grandmother's meals. I was very impressed.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   4.5 out of 5

The home is very well appointed. Beautiful furnishings. The staff seem very caring and keen to make things right for my mother in law.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Satisfactory in general terms but improvements could be made. For example; food and use of could be improved. Staff discipline should be strengthened.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   3.3 out of 5

HC-One, Careline Team at Eastbourne House Care Home responded to this review on 04 Jul 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated catering team, who prepare all meals using fresh, raw, ingredients. All fresh meat and meat products are British Farm Assured.
Making sure Residents have a choice of their favourite foods is really important to us. We record individual preferences to make sure our fresh food menus are created around what they want most. We are delighted to welcome families and loved ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.

Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
The health, well-being, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

Staff provide a very good service. Several go the extra mile in looking after residents. Food is always down to personal choice. Cleaning staff do a very good job.

How likely would you be to recommend Eastbourne House Care Home? Likely

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Average Rating:   4.3 out of 5

Good quality caring staff. Always find time to answer any queries and support family as well as resident. Nothing is too much trouble and have helped mum settle into her new home.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

On a whole, I find the home nice. You never know what to expect when going into a strange place but I felt welcome and safe. The carers are very nice.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are all helpful and full of fun.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This is a care home which always strives to deliver on customer needs, in a friendly, caring atmosphere.

I know my mother is in good hands.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mam has lived here for the last 2 and a half years. I feel she is well cared for. Staff, on the whole, are friendly and supportive. The home is clean - nice décor. Mam is always well presented. My only criticism is when Mam become unwell, staff are slow on the uptake ie. taking antibiotics.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

HC-One, Careline Team at Eastbourne House Care Home responded to this review on 04 Jul 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We apologise that you feel the care wasn’t as expected when your Mam was unwell and will review our process.
The Home Manager has an open door policy please feel free to pop in any time you are visiting to discuss any concerns you may have.
HC-One aims to deliver the kindest possible care to all Residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each Resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.

Surely the best move my wife and I could have made as we both approached increasing disability - good staff, friendly and supportive day and night.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

After only one week she is very relaxed and happy in her new home. This is due to the excellent care from all the staff. They are professional, hard working and kind. A health issue was dealt with promptly and efficiently. I have every confidence that her stay will continue to be happy in this safe and caring environment.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Mum has only been in Eastbourne House for a short time, but she seems very happy and always mentions how kind all the staff are. As her son, I have total confidence in the level of care she is receiving.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband and I came here in December (2016) we and all our family are delighted with the place. It is warm and comfortable and all the staff are very caring.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff members have been reduced and consequently, staff are always in a rush. The entertainment officer is occupied with caring duties and do does not have the time to do what she is meant to do. A trip this week was cancelled because we were told, the bus had broken down.
Despite this, the staff are excellent. They treat me with dignity and respect, but they do appear overworked.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

HC-One, Careline Team at Eastbourne House Care Home responded to this review on 04 Jul 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
With regards to your comments about the activities programme on offer at the home, we apologise if we have fallen short of the high standards we aspire to.
We endeavour to have a dedicated Wellbeing Co-ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We have also provided all homes with a minibus so that day trips can be arranged for Residents and we apologise that your trip had to be cancelled in this instance.

Sometimes, due to staff sickness or vacancies, we are unable to deliver the programme of activities we want to. Please be assured that in these situations we are working very hard to rectify the situation as quickly as possible. We apologise again for the inconvenience caused during these times.

I first entered Eastbourne House when looking for a place for my mum in February 2017 and as soon as I walked in, I knew this was the best place for mum to be - nearly 4 months later, I still feel the same.

It is a wonderful place to be, visit and come back to. This is due to the warm, friendly welcome of all of the staff and the ethos behind the organisation.
Thank you for providing such a pleasant, comforting and reassuring place.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are good but overworked and can't respond to the demands of some of the residents promptly. During my stay (16 months) the number of staff changes was disturbing. I am of the opinion that seniors medically should have more nursing experience to cope with some residents needs - standards vary depending on floor location.

How likely would you be to recommend Eastbourne House Care Home? Unlikely

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Average Rating:   3.4 out of 5

HC-One, Careline Team at Eastbourne House Care Home responded to this review on 04 Jul 2017:

Thank you for taking the time to complete a review. The Team here really value the feedback provided by those who use our Home and Services.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are committed to providing residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We also provide on-going training for the team, so that they can continue to maximise their potential whilst on shift.
We aim to deliver the kindest possible care to all residents, and we know how important it is to provide continuity of care with friendly and familiar staff members to support each resident. We are committed to delivering this vision through recruiting, training and staffing our homes with all permanent HC-One carers and nurses.

I have been to visit Eastbourne House regularly as I have family residing here. The home is immaculate, the staff are very friendly, home has a very welcoming feeling. The home manager has been a great support for my family member and my other family, she has brought the home around since starting at Eastbourne House.
I would highly recommend this home to anyone needing the kind care, support and love that everyone receives from all staff.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been on respite twice to Eastbourne House once in 2016 and again 2017 while I go on holiday. She has thoroughly enjoyed her stays and comes home with improved mobility and alertness. She enjoys the garden the good range of activities and especially food. The carers are excellent always kind and considerate and patient. I found the management pleasant and efficient to deal with. I recommend Eastbourne House most highly.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Eastbourne House was recommended to me and came in December just for a month as a respite period. It was so enjoyable. I have come to stay, permanently. All the staff are friendly and I think the food is really good and there is plenty of it. Whatever you require the staff manage to get it for you.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is being well cared for, sympathetically and caringly, under what are, for her, difficult circumstances.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My sister was in Eastbourne House for a short stay of two weeks and what we encountered there was outstanding in all regards. A particular feature was the warm and open attitude of all the staff which, allied to the superb location and excellent facilities made it a break to remember, thoroughly recommended.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Fantastic service for my parents, lovely, helpful, warm caring staff. One carer couldn't do enough for my parents, and did way and above always there to lend a hand making my parents stay more comfortable. I cant thank the carers enough.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have stayed at Eastbourne House twice before following hospital admissions. The facilities are excellent and the staff are very caring and attentive. I have found that I have been able to recover in peace and quiet while being taken care of by wonderful staff.

How likely would you be to recommend Eastbourne House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

Description:

What does ‘kindness’ mean to you?

“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.

When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eastbourne House Care Home