Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 127 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.
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Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1586
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1586

These prices are only a guideline, please contact Eastbourne House Care Home to find out the exact price for your requirements.

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (127)

9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 23 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 127 reviews.

Overall Experience
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  • 20
  • 2
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Date Published
  • 127
  • 9
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Reviewer Connection to Eastbourne House Care Home
  • 49
  • 23
  • 18
  • 7
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  • 3
  • 2
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  • 1
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Total of 127, showing 21-40
Review from Cath W (Daughter of Resident) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received for my mother is first-class. Her medical needs are always covered with care and compassion. The surroundings are excellent and the staff all pull together to give a warm and friendly environment.
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Review from P C (Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel I am settled here and looked after really well. Staff are friendly, courteous, kind and helpful. The dining experience is excellent and I feel all staff ensure that you have the best quality of life possible. For those who want there is always lots to do.
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Review from V S (Friend of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited this home on previous occasions I always am struck by the warmth, cleanliness and happy staff. The family atmosphere is easy to feel and the staff do not appear stressed and are always happy to help. The facilities and standards are easy to see and read. The home appears safe and certainly,
the residents we saw were content and happy.
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Review from Richard C (Son of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother enjoyed her last three months at Eastbourne. She had a pleasant room with a large patio door that went onto the garden, which gave her constant interest. She enjoyed interacting with the staff, who were all friendly and attentive. She enjoyed the food and the social activities. To me, the
atmosphere was always calm and considerate. Thank you for your support to me and my mum though her last few days.
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Review from J R (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When choosing a care home end of life care is not always the first thing that comes to mind. The end of life care at Eastbourne House was outstanding for my mother and also for the care and help offered to me. The coordination by the home with the Practice Nurse and District Nurses were also extremely
good.
I witnessed the care sector performing at its very best despite the genuine pressure they undoubtedly face.
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Review from J B (Niece of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was reluctant to go to any care home but the welcome the staff gave her, and the care and attention she received helped her to quickly settle in. She loved the sea view from her room. She enjoyed the social activities (and the hairdresser). When her time came the staff took great care of her
and the family who were with her. A lovely place to stay.
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Review from Shirley S (Daughter of Resident) published on 16 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very accommodating for my mother's admission. The staff were extremely caring, attentive and helpful throughout. The facilities were extremely good, offering a high standard of comfort and respect for the individual's needs. Individually the admissions team and senior staff were approaching open and
kept us updated on my mother's care. There was some issue at times with my mother's meal preps for her dietary needs.
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Review from M O (Son of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived at Eastbourne House for the last 11 months of his life, sadly dying in December 2022. Throughout his stay, all of the staff were simply wonderful with him.
The carers were so thoughtful and considerate in all their dealings with him, respected and preserved his dignity as he became
increasingly frail and throughout his last days.
I cannot speak too highly of the care and attention he received throughout the period of his stay. He was very comfortable and very happy indeed at Eastbourne House.
Thank you to everyone involved, from the cleaning and laundry staff to the kitchen staff, carers and administration/management. You all do a marvellous job.
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Review from Barry B (Son of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in Eastbourne House for a year now and is settled and content. The staff are fantastic, caring and pleasant at all times.
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Review from J B (Respite Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, very good and lovely food! On coming for my week's respite care on 20th July at approx 6 pm, to my disappointment, I found no dinner awaiting me! Had been originally told that dinner would be given to me and so I refused a hospital meal before I left as I was looking forward to a lovely
meal on arrival at Eastbourne House! Later on, before retiring to bed, I buzzed for a last drink but no one came - ended up in my dressing gown at my door hoping to attract someone's attention which I did! Sometimes as was explained to me, staff could take a while to answer buzzer as happened sometimes!
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Eastbourne House Care Home
Thank you for taking the time to complete a review for Eastbourne House, and I am pleased to find that on the whole, you found it very good. In response to the concern regarding the unavailability of…read more
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Review from B G (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam spent the last 12 months of her life at Eastbourne House. She was treated with incredible kindness and lots of care and attention as needed. But more than that, the staff also monitored my own mental health and did everything they could to ensure that we were reassured and helped where necessary.
I can't praise the people here enough. I'll never forget them.
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Review from J K (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was immediately impressed by the warmth and friendly way in which I was received. My accommodation is immaculate and is kept that way on a daily basis. The staff, whatever position they work, are the most helpful and thoughtful and all the time work together so very well. They all look so happy doing
their everyday tasks, most importantly, have time to listen to us residents too, and are happy to do whatever requests we make.
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Review from Mark B (Son of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can recommend Eastbourne House to any prospective resident. The staff and care are excellent.
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Review from Doreen M (Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am happy to be in Eastbourne House.
I have settled well.
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Review from K B (Son of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent, caring staff.
Excellent facilities.
Excellent communication.
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Review from Sue L (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm, friendly environment not like a nursing home. Staff most helpful. Amenities great. Food fabulous, plenty of choice.
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Review from Brian D (Son of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming staff, good standards of care, and environment. Mum happily settled.
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Review from John O (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Albeit restricted by covid rules, I have found the conditions and surroundings provided for residents to be of a very high standard. Provision has been made for Activities but covid rules have limited my ability to see them or take a view on the likely benefit to residents. This should be seen as a
priority as covid 19 restrictions are eased. Thank you to all concerned.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbourne House Care Home
Thank you for taking the time to give valuable feedback regarding your experience at Eastbourne House. I would like to reassure you, that throughout Covid, Eastbourne House has continued to provide…read more
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Review from Anne S (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff friendly and seem genuinely fond of mum. Her room is always clean - especially the bathroom. I am greeted with a friendly attitude and the whole experience has been much better than I could have imagined. Putting Mam into care was the last thing I wanted but is most certainly
the best place for her.
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Review from Judith R (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home feels like a big family and the staff make amazing efforts to keep residents safe and well. All occasions are cause for celebration, most recently Valentine's Day. Huge shout out to all the Eastbourne staff - carers, laundry, kitchen and managers, and well-being team.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Eastbourne House Care Home is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 270 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service - more info.