Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 127 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.
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Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1586
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1586

These prices are only a guideline, please contact Eastbourne House Care Home to find out the exact price for your requirements.

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (127)

9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 23 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 127 reviews.

Overall Experience
  • 104
  • 20
  • 2
  • 1
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Date Published
  • 127
  • 9
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  • 23
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Reviewer Connection to Eastbourne House Care Home
  • 49
  • 23
  • 18
  • 7
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  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 127, showing 81-100
Review from Valerie E (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastbourne House is warm and welcoming, the staff are very committed in their care of the residents.
Having a family member resident here, after visiting I can leave feeling safe in the knowledge that my mother is in safe hands.
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Review from Andre M (Son of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank the staff at Eastbourne House enough for making my mum's week of respite care so special for her while work was being done on her house.
We're waiting for a room to become available so mum can stay there on a permanent basis.
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Review from Tessa B (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the 4th year running mum has come to Eastbourne House for a respite break while I go on holiday.
She absolutely loves it here.
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Review from Frazer L (Resident) published on 29 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chose Eastbourne House after visiting. My wife needed respite from a number of stressful incidents over a couple of years. It seemed sensible to give her a break and for me to be cared for during her absence. I am disabled and she has been a consistent support for me.
Eastbourne House is a delightful
property, clean, tidy and well looked after. The staff are friendly, helpful and good fun.
The meals are good (with one exception) and the entertainment is well thought through.
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Review from Neal H (Son of Resident) published on 9 April 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
Staff have spoilt Mother’s Day for our family today. Arranged to take my mother out, my sister had notified staff of this arrangement on Saturday. Arrived at 11:30 with my wife, signed in as normal and collected mother, said goodbye to the staff member on the top floor, on leaving signed my mother out
in the book at front door 11:40. Later staff contacting family members to ask where my mother was, were about to call the police. Informed my sisters that no one had signed my mother out and they assumed she was missing.
Arrived back at 15:30 went to find a staff member in charge. Completely understand that mistakes can be made, but was not expecting when I spoke to her on the top floor to be accused of not signing my mother out and when I said I had, to be told then I should have informed staff, which I also did. Perhaps what would have been more appropriate would have been to have had an apology when we arrived back. Only on leaving did they admit that they had only checked the signing in/out book at the back door.
Reply from Claire Hurworth, Care Line Manager at Eastbourne House Care Home
Thank you for taking the time to make a review in respect of Eastbourne House. I am sorry that you had a poor experience with regards to taking your mother out. I have investigated your concerns and…read more
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Review from Ann W (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is treated with the utmost care and kindness by a dedicated and friendly team. His needs are met at all times and the family is reassured that his welfare is of utmost importance to all who work here. Thank you so much for your continued support.
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Review from Anne-Marie E (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are amazing. They all care for Mam as if she was their own mother. It's the little things they do that make a difference and they are well managed and actively encouraged to engage with the residents and their family. The social activities planned ensure residents are cared for mentally and socially
too. I cannot speak highly enough of the staff, from the domestic staff to the manager. When I am away from Mam I can relax in the knowledge she is safe, well cared for and even loved.
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Review from J H (Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Although I have long-standing medical conditions, I do not need regular care but times when I do need a little bit of TLC, it has been available.
I do mix with residents and activities very regularly so I am able to observe the care and attention my fellow residents receive and I do worry that the
staff are overworked due to the severity of the medical or psychiatric states of the residents.
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Review from C S (Relative of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff went above and beyond the care provided during mum's stay at Eastbourne House, until her passing on 25th September 2018. We cannot thank them enough for the dignity, respect and good humour. They are truly a wonderful group of staff and an asset to HC-One. You should be very proud of them
all and the family are eternally grateful. Please pass this message on to Eastbourne House.
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Review from Joan H (Daughter-in-law of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot thank the staff enough for the care and kindness shown to my mother-in-law and to the family since she moved from her own home to Eastbourne House after the death of her husband.
Care staff, catering staff, admin staff also respond to requests and provide the help needed to support all of
us at a very emotional time.
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Review from F B (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have tome to chat to the residents which is very important for my dad. It's great that regular activities are organised, also the daily newssheet and themes.
My only criticism is that my dad sometimes has dirty clothes on 2 days in a row - is there any way his clothes could be checked at
night or morning? Also, he needs help putting denture adhesive on his teeth. 10/10 to staff - always positive, upbeat and helpful.
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Review from Yvonne K (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care my father receives. He now has problems with choking due to Parkinson's disease and the home have worked hard to ensure that his pureed food is still well presented and appetising. His room is always spotless and smells fresh and clean. But most importantly, the care
staff really do care. They are kind, pleasant and always helpful even on those days when they are under pressure.
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Review from Penny M (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Eastbourne House since October 2017. My greatest wish is for dad to be HAPPY. I also want him to be respected and well cared for. He was lonely at home so craves company. All my wishes for dad have been met. The staff, management right down to cleaning staff have been
friendly and brilliant with dad sho so much appreciates all they do for him, plus their friendship, He is HAPPY.
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Review from J M T (Husband of Resident) published on 24 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well run but could do with more night staff.
Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home
Thank you for taking the time to provide feedback about the home. We do carefully assess Resident dependency as well as the number of Residents in the home so we provide the number of staff required.
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Review from Geoff C (Son of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is being very well looked after and all her needs being met by very caring staff. It is reassuring to me that the standard of care is excellent. I would recommend Eastbourne House Care Home wholeheartedly.
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Review from Anthony B (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently my father, a resident in Eastbourne House, was having problems with his eyes. A doctor referred him to the eye clinic in Newcastle. The management had three options. 1, to call the doctor and ask him to arrange patient transport. 2, to call either myself or my sister and know/ask us to make
arrangements to get him transport. 3, to call a taxi service to take him. They chose option 3 and then proceeded to pass the expense of their decision on to my father. I and my siblings found this inappropriate.
Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home
Thank you for the review made in respect of your experience at Eastbourne House and that overall you rate much of the service we offer as good and always to a satisfactory level. We take great pride…read more
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Review from H P (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive
and well attended.
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Review from Elsie R (Wife of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has recently spent a period of respite on Eastbourne House. I cannot praise the home enough for the care and attention my husband received throughout his stay. The staff from management to care staff and support workers were all extremely professional and helpful at all times. The home is
pleasant and well-maintained throughout and they do their best to provide a range of activities. I would recommend Eastbourne House to anyone.
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Review from Liz W (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's a nice environment. Staff show interest in my mother and what I think about the care.
They encourage engagement in group activities. My mother seems to have a good rapport with the staff.


There have been occasional impatience from carers in relation to lack of mobility of my mother.
Some

communication issues between staff regarding the latest recommendation from the district nurse in relation to her pressure sore.
Reply from Clare Sheehan, Care Advisor at Eastbourne House Care Home
Thank you for the positive review made in respect of your experience at Eastbourne House. In response to your comments where you feel staff were ‘impatient’ with your Mother; I have investigated this…read more
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Review from J J (Daughter of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff work very hard. They listen to you and do their best to address any questions, comments and concerns as quickly as possible. Staff are extremely caring and kind to my relatives. They also value them as individuals and enjoy their company. The care home is of a very high standard, welcoming and
I enjoy going there as it feels like part of the family. There are often lots of humorous times and interesting activities too. The manager has an open door policy and is very interested in the residents and their families.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Eastbourne House Care Home is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 270 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service - more info.