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Eastbourne House Care Home

The Links, Whitley Bay, Tyne & Wear NE26 1PG
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I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)
Eastbourne House Care Home, Whitley Bay
Eastbourne House Care Home, Whitley Bay
Eastbourne House Care Home, Whitley Bay

Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing...  

Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,689From £1,689
Residential Dementia CareFrom £1,689From £1,689

Contact Eastbourne House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (129)

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9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Eastbourne House Care Home has 129 reviews.

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Showing 129 reviews matching selected criteria
Review from Noreen N (Cousin of Resident) published on 1 July 2019 Submitted via Postal Card
Overall Experience

Visiting relative. Staff very friendly. Room lovely and most importantly my cousin very happy and stress-free.

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Review from Pauline K (Regular Volunteer) published on 21 June 2019 Submitted via Postal Card
Overall Experience

The visit was to help lead a short service for Ascension Thursday.

Very warm welcome from staff and residents. A caring, happy atmosphere.

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Review from Valerie E (Daughter of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience
Eastbourne House is warm and welcoming, the staff are very committed in their care of the residents.

Having a family member resident here, after visiting I can leave feeling safe in the knowledge that my mother is in safe hands.

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Review from Andre M (Son of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience
Can't thank the staff at Eastbourne House enough for making my mum's week of respite care so special for her while work was being done on her house.

We're waiting for a room to become available so mum can stay there on a permanent basis.

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Review from Tessa B (Daughter of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience
This is the 4th year running mum has come to Eastbourne House for a respite break while I go on holiday.

She absolutely loves it here.

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Review from Frazer L (Resident / Service User) published on 29 April 2019 Submitted via Postal Card
Overall Experience
I chose Eastbourne House after visiting. My wife needed respite from a number of stressful incidents over a couple of years. It seemed sensible to give her a break and for me to be cared for during her absence. I am disabled and she has been a consistent support for me.
Eastbourne House is a delightful property, clean, tidy and well looked after. The staff are friendly, helpful and good fun.

The meals are good (with one exception) and the entertainment is well thought through.

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Review from Neal H (Son of Resident) published on 9 April 2019 Submitted via Website
Overall Experience
Staff have spoilt Mother’s Day for our family today. Arranged to take my mother out, my sister had notified staff of this arrangement on Saturday. Arrived at 11:30 with my wife, signed in as normal and collected mother, said goodbye to the staff member on the top floor, on leaving signed my mother out in the book at front door 11:40. Later staff contacting family members to ask where my mother was, were about to call the police. Informed my sisters that no one had signed my mother out and they assumed she was missing.

Arrived back at 15:30 went to find a staff member in charge. Completely understand that mistakes can be made, but was not expecting when I spoke to her on the top floor to be accused of not signing my mother out and when I said I had, to be told then I should have informed staff, which I also did. Perhaps what would have been more appropriate would have been to have had an apology when we arrived back. Only on leaving did they admit that they had only checked the signing in/out book at the back door.

Reply from Claire Hurworth, Care Line Manager at Eastbourne House Care Home

Thank you for taking the time to make a review in respect of Eastbourne House. I am sorry that you had a poor experience with regards to taking your mother out. I have investigated your concerns and found that although you did make staff at the reception aware that you were taking your Mother out,...  

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Review from Ann W (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

Dad is treated with the utmost care and kindness by a dedicated and friendly team. His needs are met at all times and the family is reassured that his welfare is of utmost importance to all who work here. Thank you so much for your continued support.

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Review from Anne-Marie E (Daughter of Resident) published on 25 March 2019 Submitted via Postal Card
Overall Experience

Staff are amazing. They all care for Mam as if she was their own mother. It's the little things they do that make a difference and they are well managed and actively encouraged to engage with the residents and their family. The social activities planned ensure residents are cared for mentally and socially too. I cannot speak highly enough of the staff, from the domestic staff to the manager. When I am away from Mam I can relax in the knowledge she is safe, well cared for and even loved.

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Review from J H (Resident / Service User) published on 16 October 2018 Submitted via Postal Card
Overall Experience
Although I have long-standing medical conditions, I do not need regular care but times when I do need a little bit of TLC, it has been available.

I do mix with residents and activities very regularly so I am able to observe the care and attention my fellow residents receive and I do worry that the staff are overworked due to the severity of the medical or psychiatric states of the residents.

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Review from C S (Relative of Resident) published on 5 October 2018 Submitted via Postal Card
Overall Experience

The staff went above and beyond the care provided during mum's stay at Eastbourne House, until her passing on 25th September 2018. We cannot thank them enough for the dignity, respect and good humour. They are truly a wonderful group of staff and an asset to HC-One. You should be very proud of them all and the family are eternally grateful. Please pass this message on to Eastbourne House.

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Review from Joan H (Daughter-in-law of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience
We cannot thank the staff enough for the care and kindness shown to my mother-in-law and to the family since she moved from her own home to Eastbourne House after the death of her husband.

Care staff, catering staff, admin staff also respond to requests and provide the help needed to support all of us at a very emotional time.

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Review from F B (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience
The staff have tome to chat to the residents which is very important for my dad. It's great that regular activities are organised, also the daily newssheet and themes.

My only criticism is that my dad sometimes has dirty clothes on 2 days in a row - is there any way his clothes could be checked at night or morning? Also, he needs help putting denture adhesive on his teeth. 10/10 to staff - always positive, upbeat and helpful.

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Review from Penny M (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
Overall Experience

My father has been a resident at Eastbourne House since October 2017. My greatest wish is for dad to be HAPPY. I also want him to be respected and well cared for. He was lonely at home so craves company. All my wishes for dad have been met. The staff, management right down to cleaning staff have been friendly and brilliant with dad sho so much appreciates all they do for him, plus their friendship, He is HAPPY.

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Review from Yvonne K (Daughter of Resident) published on 15 August 2018 Submitted via Postal Card
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I am very pleased with the care my father receives. He now has problems with choking due to Parkinson's disease and the home have worked hard to ensure that his pureed food is still well presented and appetising. His room is always spotless and smells fresh and clean. But most importantly, the care staff really do care. They are kind, pleasant and always helpful even on those days when they are under pressure.

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Review from J M T (Husband of Resident) published on 24 July 2018 Submitted via Postal Card
Overall Experience

The home is well run but could do with more night staff.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for taking the time to provide feedback about the home. We do carefully assess Resident dependency as well as the number of Residents in the home so we provide the number of staff required.

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Review from Geoff C (Son of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

I feel my mother is being very well looked after and all her needs being met by very caring staff. It is reassuring to me that the standard of care is excellent. I would recommend Eastbourne House Care Home wholeheartedly.

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Review from Anthony B (Son of Resident) published on 5 June 2018 Submitted via Postal Card
Overall Experience

Recently my father, a resident in Eastbourne House, was having problems with his eyes. A doctor referred him to the eye clinic in Newcastle. The management had three options. 1, to call the doctor and ask him to arrange patient transport. 2, to call either myself or my sister and know/ask us to make arrangements to get him transport. 3, to call a taxi service to take him. They chose option 3 and then proceeded to pass the expense of their decision on to my father. I and my siblings found this inappropriate.

Reply from Clare Sheehan, Careline Advisor at Eastbourne House Care Home

Thank you for the review made in respect of your experience at Eastbourne House and that overall you rate much of the service we offer as good and always to a satisfactory level. We take great pride in ensuring that our Residents are cared for in a beautiful environment and pride ourselves on the...  

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Review from H P (Daughter of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience

It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive and well attended.

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Review from Elsie R (Wife of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

My husband has recently spent a period of respite on Eastbourne House. I cannot praise the home enough for the care and attention my husband received throughout his stay. The staff from management to care staff and support workers were all extremely professional and helpful at all times. The home is pleasant and well-maintained throughout and they do their best to provide a range of activities. I would recommend Eastbourne House to anyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 January 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (14) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 23 Apr 2025

    HC-One’s Eastbourne House Care Home in Whitley Bay, Tyne and Wear, has been celebrating National Tea Party Day, which is celebrated on Monday, April 21. The day highlights the social...

  • 16 Apr 2025

    HC-One care homes across the UK have been celebrating National Tea Party Day, which is celebrated on Monday, April 21. Special themed tea parties were held at a range of...

Upcoming Events

There are no upcoming events for Eastbourne House Care Home.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Eastbourne House Care Home.

Meet the Team (1)

Debbie White
Debbie WhiteJob Title:Home ManagerJoined: 2012

What does ‘kindness’ mean to you?

“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.

When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.

If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service -more info.