
I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.
The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.
The home has beautiful views of St Mary’s lighthouse and the ever-changing...
Care Provided by Eastbourne House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Eastbourne House Care Home for full pricing details and T&Cs.
Contact Eastbourne House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Debbie White (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (66)
Parking
- Parking is available in the Eastbourne House car park.
Eastbourne House Care Home Reviews (129)
Eastbourne House Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 129 reviews.
Visiting relative. Staff very friendly. Room lovely and most importantly my cousin very happy and stress-free.
The visit was to help lead a short service for Ascension Thursday.
Very warm welcome from staff and residents. A caring, happy atmosphere.
Having a family member resident here, after visiting I can leave feeling safe in the knowledge that my mother is in safe hands.
We're waiting for a room to become available so mum can stay there on a permanent basis.
She absolutely loves it here.
Eastbourne House is a delightful property, clean, tidy and well looked after. The staff are friendly, helpful and good fun.
The meals are good (with one exception) and the entertainment is well thought through.
Arrived back at 15:30 went to find a staff member in charge. Completely understand that mistakes can be made, but was not expecting when I spoke to her on the top floor to be accused of not signing my mother out and when I said I had, to be told then I should have informed staff, which I also did. Perhaps what would have been more appropriate would have been to have had an apology when we arrived back. Only on leaving did they admit that they had only checked the signing in/out book at the back door.
Thank you for taking the time to make a review in respect of Eastbourne House. I am sorry that you had a poor experience with regards to taking your mother out. I have investigated your concerns and found that although you did make staff at the reception aware that you were taking your Mother out,...
Dad is treated with the utmost care and kindness by a dedicated and friendly team. His needs are met at all times and the family is reassured that his welfare is of utmost importance to all who work here. Thank you so much for your continued support.
Staff are amazing. They all care for Mam as if she was their own mother. It's the little things they do that make a difference and they are well managed and actively encouraged to engage with the residents and their family. The social activities planned ensure residents are cared for mentally and socially too. I cannot speak highly enough of the staff, from the domestic staff to the manager. When I am away from Mam I can relax in the knowledge she is safe, well cared for and even loved.
I do mix with residents and activities very regularly so I am able to observe the care and attention my fellow residents receive and I do worry that the staff are overworked due to the severity of the medical or psychiatric states of the residents.
The staff went above and beyond the care provided during mum's stay at Eastbourne House, until her passing on 25th September 2018. We cannot thank them enough for the dignity, respect and good humour. They are truly a wonderful group of staff and an asset to HC-One. You should be very proud of them all and the family are eternally grateful. Please pass this message on to Eastbourne House.
Care staff, catering staff, admin staff also respond to requests and provide the help needed to support all of us at a very emotional time.
My only criticism is that my dad sometimes has dirty clothes on 2 days in a row - is there any way his clothes could be checked at night or morning? Also, he needs help putting denture adhesive on his teeth. 10/10 to staff - always positive, upbeat and helpful.
My father has been a resident at Eastbourne House since October 2017. My greatest wish is for dad to be HAPPY. I also want him to be respected and well cared for. He was lonely at home so craves company. All my wishes for dad have been met. The staff, management right down to cleaning staff have been friendly and brilliant with dad sho so much appreciates all they do for him, plus their friendship, He is HAPPY.
I am very pleased with the care my father receives. He now has problems with choking due to Parkinson's disease and the home have worked hard to ensure that his pureed food is still well presented and appetising. His room is always spotless and smells fresh and clean. But most importantly, the care staff really do care. They are kind, pleasant and always helpful even on those days when they are under pressure.
The home is well run but could do with more night staff.
Thank you for taking the time to provide feedback about the home. We do carefully assess Resident dependency as well as the number of Residents in the home so we provide the number of staff required.
I feel my mother is being very well looked after and all her needs being met by very caring staff. It is reassuring to me that the standard of care is excellent. I would recommend Eastbourne House Care Home wholeheartedly.
Recently my father, a resident in Eastbourne House, was having problems with his eyes. A doctor referred him to the eye clinic in Newcastle. The management had three options. 1, to call the doctor and ask him to arrange patient transport. 2, to call either myself or my sister and know/ask us to make arrangements to get him transport. 3, to call a taxi service to take him. They chose option 3 and then proceeded to pass the expense of their decision on to my father. I and my siblings found this inappropriate.
Thank you for the review made in respect of your experience at Eastbourne House and that overall you rate much of the service we offer as good and always to a satisfactory level. We take great pride in ensuring that our Residents are cared for in a beautiful environment and pride ourselves on the...
It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive and well attended.
My husband has recently spent a period of respite on Eastbourne House. I cannot praise the home enough for the care and attention my husband received throughout his stay. The staff from management to care staff and support workers were all extremely professional and helpful at all times. The home is pleasant and well-maintained throughout and they do their best to provide a range of activities. I would recommend Eastbourne House to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Apr 2025
HC-One’s Eastbourne House Care Home in Whitley Bay, Tyne and Wear, has been celebrating National Tea Party Day, which is celebrated on Monday, April 21. The day highlights the social...
- 16 Apr 2025
HC-One care homes across the UK have been celebrating National Tea Party Day, which is celebrated on Monday, April 21. Special themed tea parties were held at a range of...
There are no upcoming events for Eastbourne House Care Home.
Accreditations
There are no accreditations posted yet for Eastbourne House Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.
When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk
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