Eastbourne House Care Home

My neighbour has only recently become a resident at Eastbourne House and so far I have visited her twice so my views are limited to these occasions. However, my overall impression of her care is excellent as are the facilities available to her. The home itself is well situated, immaculate and staff available and friendly at all times and alert to the needs of their occupants. It is a pleasure to visit.

Visiting relative. Staff very friendly. Room lovely and most importantly my cousin very happy and stress-free.

The visit was to help lead a short service for Ascension Thursday.

Very warm welcome from staff and residents. A caring, happy atmosphere.

Having a family member resident here, after visiting I can leave feeling safe in the knowledge that my mother is in safe hands.

We're waiting for a room to become available so mum can stay there on a permanent basis.

She absolutely loves it here.

The meals are good (with one exception) and the entertainment is well thought through.

Arrived back at 15:30 went to find a staff member in charge. Completely understand that mistakes can be made, but was not expecting when I spoke to her on the top floor to be accused of not signing my mother out and when I said I had, to be told then I should have informed staff, which I also did. Perhaps what would have been more appropriate would have been to have had an apology when we arrived back. Only on leaving did they admit that they had only checked the signing in/out book at the back door.

Dad is treated with the utmost care and kindness by a dedicated and friendly team. His needs are met at all times and the family is reassured that his welfare is of utmost importance to all who work here. Thank you so much for your continued support.

Staff are amazing. They all care for Mam as if she was their own mother. It's the little things they do that make a difference and they are well managed and actively encouraged to engage with the residents and their family. The social activities planned ensure residents are cared for mentally and socially too. I cannot speak highly enough of the staff, from the domestic staff to the manager. When I am away from Mam I can relax in the knowledge she is safe, well cared for and even loved.

I do mix with residents and activities very regularly so I am able to observe the care and attention my fellow residents receive and I do worry that the staff are overworked due to the severity of the medical or psychiatric states of the residents.

The staff went above and beyond the care provided during mum's stay at Eastbourne House, until her passing on 25th September 2018. We cannot thank them enough for the dignity, respect and good humour. They are truly a wonderful group of staff and an asset to HC-One. You should be very proud of them all and the family are eternally grateful. Please pass this message on to Eastbourne House.

Care staff, catering staff, admin staff also respond to requests and provide the help needed to support all of us at a very emotional time.

My only criticism is that my dad sometimes has dirty clothes on 2 days in a row - is there any way his clothes could be checked at night or morning? Also, he needs help putting denture adhesive on his teeth. 10/10 to staff - always positive, upbeat and helpful.

My father has been a resident at Eastbourne House since October 2017. My greatest wish is for dad to be HAPPY. I also want him to be respected and well cared for. He was lonely at home so craves company. All my wishes for dad have been met. The staff, management right down to cleaning staff have been friendly and brilliant with dad sho so much appreciates all they do for him, plus their friendship, He is HAPPY.

I am very pleased with the care my father receives. He now has problems with choking due to Parkinson's disease and the home have worked hard to ensure that his pureed food is still well presented and appetising. His room is always spotless and smells fresh and clean. But most importantly, the care staff really do care. They are kind, pleasant and always helpful even on those days when they are under pressure.

The home is well run but could do with more night staff.

I feel my mother is being very well looked after and all her needs being met by very caring staff. It is reassuring to me that the standard of care is excellent. I would recommend Eastbourne House Care Home wholeheartedly.

Recently my father, a resident in Eastbourne House, was having problems with his eyes. A doctor referred him to the eye clinic in Newcastle. The management had three options. 1, to call the doctor and ask him to arrange patient transport. 2, to call either myself or my sister and know/ask us to make arrangements to get him transport. 3, to call a taxi service to take him. They chose option 3 and then proceeded to pass the expense of their decision on to my father. I and my siblings found this inappropriate.

It is a great relief to our family that Dad is now in a safe and comfortable environment. From our first visit, the front of house staff give everyone a warm welcome and are very friendly. The care staff are very capable and treat Dad with dignity and respect. The activities are also very comprehensive and well attended.