Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 127 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.
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Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1586
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1586

These prices are only a guideline, please contact Eastbourne House Care Home to find out the exact price for your requirements.

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (127)

9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 23 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 127 reviews.

Overall Experience
  • 104
  • 20
  • 2
  • 1
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Date Published
  • 127
  • 9
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  • 23
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Reviewer Connection to Eastbourne House Care Home
  • 49
  • 23
  • 18
  • 7
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  • 4
  • 3
  • 2
  • 2
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  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 127, showing 101-120
Review from Jane G (Daughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and efficient always happy to discuss and concerns at any time.
Very pleasant surroundings ideal for respite and residential.
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Review from Barbara H (Daughter of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both of my parents have been residents at Eastbourne House for about 2 years. In that time, they have been treated with kindness, respect and professionalism. I am welcome at any time and love the fact that I can help myself to tea or coffee. The staff always have the time to let me know how my parents
have been. Care is always tailored to their specific needs and they are treated as if in their own homes. A lovely place with lovely people.
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Review from Angus C (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfactory in general terms but improvements could be made. For example; food and use of could be improved. Staff discipline should be strengthened.
Reply from HC-One, Careline Team at Eastbourne House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have highlighted concerns about the food on offer at the home, and…read more
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Review from C D (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has lived here for the last 2 and a half years. I feel she is well cared for. Staff, on the whole, are friendly and supportive. The home is clean - nice décor. Mam is always well presented. My only criticism is when Mam become unwell, staff are slow on the uptake ie. taking antibiotics.
Reply from HC-One, Careline Team at Eastbourne House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We apologise that you feel the care wasn’t as expected when your Mam was…read more
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Review from K M (Resident) assisted by family/friend published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff members have been reduced and consequently, staff are always in a rush. The entertainment officer is occupied with caring duties and do does not have the time to do what she is meant to do. A trip this week was cancelled because we were told, the bus had broken down.
Despite this, the staff are
excellent. They treat me with dignity and respect, but they do appear overworked.
Reply from HC-One, Careline Team at Eastbourne House Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
You have raised concerns about staffing levels at the home. Please be assured…read more
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Review from J Derek R (Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
The staff are good but overworked and can't respond to the demands of some of the residents promptly. During my stay (16 months) the number of staff changes was disturbing. I am of the opinion that seniors medically should have more nursing experience to cope with some residents needs - standards vary
depending on floor location.
Reply from HC-One, Careline Team at Eastbourne House Care Home
Thank you for taking the time to complete a review. The Team here really value the feedback provided by those who use our Home and Services.
You have raised concerns about staffing levels at the…read more
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Review from Simon B (Grandson of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean and great services offered.
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Review from Mary A (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this care home extremely efficient and friendly.
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Review from A R (Friend of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff. Lovely environment to live.
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Review from E W (Resident) assisted by family/friend published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls are lovely. I am fussy and picky about food - I am difficult to please. I am well looked after.
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Review from D M (Grandson of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have just had a talk with the deputy manager about meals. They were very understanding and wanted to do everything they can to try and improve my grandmother's meals. I was very impressed.
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Review from Sue M (Daughter-in-law of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very well appointed. Beautiful furnishings. The staff seem very caring and keen to make things right for my mother in law.
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Review from B S (Son-in-law of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff provide a very good service. Several go the extra mile in looking after residents. Food is always down to personal choice. Cleaning staff do a very good job.
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Review from Bernie O (Daughter-in-law of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good quality caring staff. Always find time to answer any queries and support family as well as resident. Nothing is too much trouble and have helped mum settle into her new home.
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Review from Irene P (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On a whole, I find the home nice. You never know what to expect when going into a strange place but I felt welcome and safe. The carers are very nice.
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Review from Cecile Q (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all helpful and full of fun.
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Review from Louise W (Daughter of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a care home which always strives to deliver on customer needs, in a friendly, caring atmosphere.


I know my mother is in good hands.

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Review from Harvey W (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surely the best move my wife and I could have made as we both approached increasing disability - good staff, friendly and supportive day and night.
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Review from Ian T (Son of Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been in Eastbourne House for a short time, but she seems very happy and always mentions how kind all the staff are. As her son, I have total confidence in the level of care she is receiving.
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Review from Agnes W (Resident) published on 24 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband and I came here in December (2016) we and all our family are delighted with the place. It is warm and comfortable and all the staff are very caring.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Eastbourne House Care Home is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 270 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

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