
I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.
The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.
The home has beautiful views of St Mary’s lighthouse and the ever-changing...
Care Provided by Eastbourne House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Eastbourne House Care Home for full pricing details and T&Cs.
Contact Eastbourne House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Debbie White (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (66)
Parking
- Parking is available in the Eastbourne House car park.
Eastbourne House Care Home Reviews (129)
Eastbourne House Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 129 reviews.
They encourage engagement in group activities. My mother seems to have a good rapport with the staff.
There have been occasional impatience from carers in relation to lack of mobility of my mother.Some communication issues between staff regarding the latest recommendation from the district nurse in relation to her pressure sore.
Thank you for the positive review made in respect of your experience at Eastbourne House. In response to your comments where you feel staff were ‘impatient’ with your Mother; I have investigated this matter and have introduced further coaching, direction and supervision of the staff team to ensure...
Staff work very hard. They listen to you and do their best to address any questions, comments and concerns as quickly as possible. Staff are extremely caring and kind to my relatives. They also value them as individuals and enjoy their company. The care home is of a very high standard, welcoming and I enjoy going there as it feels like part of the family. There are often lots of humorous times and interesting activities too. The manager has an open door policy and is very interested in the residents and their families.
Very pleasant surroundings ideal for respite and residential.
Both of my parents have been residents at Eastbourne House for about 2 years. In that time, they have been treated with kindness, respect and professionalism. I am welcome at any time and love the fact that I can help myself to tea or coffee. The staff always have the time to let me know how my parents have been. Care is always tailored to their specific needs and they are treated as if in their own homes. A lovely place with lovely people.
Satisfactory in general terms but improvements could be made. For example; food and use of could be improved. Staff discipline should be strengthened.
You have highlighted concerns about the food on offer at the home, and apologise if we have fallen short of the high standards we aspire to.
Each home has its own dedicated...
Mam has lived here for the last 2 and a half years. I feel she is well cared for. Staff, on the whole, are friendly and supportive. The home is clean - nice décor. Mam is always well presented. My only criticism is when Mam become unwell, staff are slow on the uptake ie. taking antibiotics.
We apologise that you feel the care wasn’t as expected when your Mam was unwell and will review our process.
The Home Manager has an open door policy please feel free to pop in...
Despite this, the staff are excellent. They treat me with dignity and respect, but they do appear overworked.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our regulators. We are...
The staff are good but overworked and can't respond to the demands of some of the residents promptly. During my stay (16 months) the number of staff changes was disturbing. I am of the opinion that seniors medically should have more nursing experience to cope with some residents needs - standards vary depending on floor location.
You have raised concerns about staffing levels at the home. Please be assured all of our homes meet or exceed the staffing guidelines that are set by our...
Clean and great services offered.
I find this care home extremely efficient and friendly.
Friendly, caring staff. Lovely environment to live.
The girls are lovely. I am fussy and picky about food - I am difficult to please. I am well looked after.
We have just had a talk with the deputy manager about meals. They were very understanding and wanted to do everything they can to try and improve my grandmother's meals. I was very impressed.
The home is very well appointed. Beautiful furnishings. The staff seem very caring and keen to make things right for my mother in law.
Staff provide a very good service. Several go the extra mile in looking after residents. Food is always down to personal choice. Cleaning staff do a very good job.
Good quality caring staff. Always find time to answer any queries and support family as well as resident. Nothing is too much trouble and have helped mum settle into her new home.
On a whole, I find the home nice. You never know what to expect when going into a strange place but I felt welcome and safe. The carers are very nice.
The staff are all helpful and full of fun.
This is a care home which always strives to deliver on customer needs, in a friendly, caring atmosphere.
I know my mother is in good hands.
Surely the best move my wife and I could have made as we both approached increasing disability - good staff, friendly and supportive day and night.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Apr 2025
HC-One’s Eastbourne House Care Home in Whitley Bay, Tyne and Wear, has been celebrating National Tea Party Day, which is celebrated on Monday, April 21. The day highlights the social...
- 16 Apr 2025
HC-One care homes across the UK have been celebrating National Tea Party Day, which is celebrated on Monday, April 21. Special themed tea parties were held at a range of...
There are no upcoming events for Eastbourne House Care Home.
Accreditations
There are no accreditations posted yet for Eastbourne House Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.
When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service -more info.