Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 127 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.
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Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1586
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1586

These prices are only a guideline, please contact Eastbourne House Care Home to find out the exact price for your requirements.

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (127)

9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 23 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Eastbourne House Care Home
  • 49
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Total of 127, showing 61-80
Review from A C (Daughter of Resident) published on 24 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has settled into Eastbourne and relates well to all staff. I feel that staff go the extra mile to ensure that she has the care she requires and the extra attention for her particular needs. My mam loves hugs, company, dancing, good laughs and daily activities and the carers know this! They talk
to her about her family and reassure her when she feels anxious. They have all worked so hard during the pandemic to keep all residents safe and have been well-led by their manager. I really appreciate their efforts! Thank you to you all.
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Review from Claire K (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous caring staff. Beautiful home.
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Review from Angela C (Daughter of Resident) published on 20 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely pleased with all aspects of care that was given to my mother. all the staff were excellent in both care and help and were pleasant at all times. We wish the staff a big thank you for looking after my mother with such care.
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Review from Jeff F (Son of Resident) published on 31 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who can be very ‘challenging’ has been living at Eastbourne House for about a year now, and I have nothing but praise for the way the staff patiently deal with her and provide her with the care and most importantly the company and conversation she needs. So thanks to all concerned, it must
have been - and remains - a very difficult time for all the staff during the current pandemic but they appear to be coping superbly. I would recommend Eastbourne House without hesitation.
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Review from Judith T (Daughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can speak for myself and my family that Eastbourne House is wonderful! My dad is happier than he has been for a long time since arriving at Eastbourne House. The standard of care is second to none.
We get regular updates about what is going on at Eastbourne House, and of how Dad is. When we phone
to check up on him, we always have a detailed summary on what is going on for Dad with activities, outings etc (pre-COVID).
During the pandemic we have also regular updates on health - and are incredibly impressed that all tests continue to come back negative - staff and residents included.
Eastbourne House have facilitated FaceTime calls with Dad - and it's so great to see him happy and safe. He has a phone nearby so we can chat to him regularly. Eastbourne House also facilitated for Dad to 'virtually' attend his sister's funeral. We can't wait to see him in person.
Thanks for all your care.
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Review from J P (Resident) published on 24 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff have been very helpful and supportive, particularly in arranging out-patient appointments and travel to and from hospitals. They have shown interest in items I have been knitting and have helped me with posting 'business' letters and cards.
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Review from Kevin N (Son of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great service, friendly staff always have a smile on their face.
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Review from Tony G (Son of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good overall service.
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Review from Jeff G (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family all are extremely happy with the care, food and facilities that Eastbourne House offer. I just want to thank the staff for the kindness and professionalism caring for my mother and others. Eastbourne House must be the best care home in the North East, if not in the country. A big
thank you.
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Review from B M (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been resident here for 2 years, and during that time my daily close observations have given one confidence that she is receiving the best of care. Carers, who over time, have informed close relationships with each of the dementia suffers. Such closeness takes time to develop; seeing the
same faces on a daily basis brings about a sense of security and safeness to even the worst affected, and, of course, the family too benefit from knowing that their loved one is in safe hands by seeing the familiar faces of carers, who, to the residents is just another member of the family.
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Review from E R (Relative of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastbourne House provides excellent care within comfortable and modern surroundings. The home is welcoming and the management and staff strive to involve relatives and friends in resident's care. Staff are observant and attentive. I have often witnessed their attempts to create a happy atmosphere, whether
or not individual residents choose to take part in the many activities on offer.
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Review from C A (Daughter of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good, staff lovely. Everything was good. Only one problem, a lady close to my mum's room was in a lot of distress and screamed quite chillingly, very upsetting to listen to. The poor soul should not have been there.
Reply from Clare Sheehan, TBC at Eastbourne House Care Home
We are very sorry about the disruption of your recent stay at Eastbourne House. We aim to make everyone’s stay with us as pleasant and comfortable but unfortunately, we have some residents who at…read more
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Review from R Q (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy with the care my mother is receiving and feel I can relax knowing she is safe. She misses her home but the staff do their best to make Eastbourne House friendly and stimulating.
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Review from K S (Resident) published on 8 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent
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Review from J C (Daughter of Resident) published on 2 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Eastbourne House for the past two years. Her care has been amazing. She enjoyed all the music events - dancing away to songs.
Unfortunately, she has had to leave and go into nursing care, otherwise, I would have been more than happy to keep her at Eastbourne House if she has
been well enough.
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Review from Peter M (Son of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the care given to our parents at Eastbourne House exemplary. The standard of accommodation is very high and the care and consideration shown by staff was very good, giving us great peace of mind, knowing they were well cared for.
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Review from Robert L (Husband of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent right through.
Staff are angels.
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Review from I T (Friend of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My neighbour has only recently become a resident at Eastbourne House and so far I have visited her twice so my views are limited to these occasions. However, my overall impression of her care is excellent as are the facilities available to her. The home itself is well situated, immaculate and staff
available and friendly at all times and alert to the needs of their occupants. It is a pleasure to visit.
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Review from Noreen N (Cousin of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting relative. Staff very friendly. Room lovely and most importantly my cousin very happy and stress-free.
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Review from Pauline K (Regular Volunteer) published on 21 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The visit was to help lead a short service for Ascension Thursday.


Very warm welcome from staff and residents. A caring, happy atmosphere.

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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Eastbourne House Care Home is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 270 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service - more info.