
I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



I can recommend Eastbourne House to any prospective resident. The staff and care are excellentMark B(Son of Resident/Service User)



Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.
The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.
The home has beautiful views of St Mary’s lighthouse and the ever-changing...
Care Provided by Eastbourne House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 72 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Eastbourne House Care Home for full pricing details and T&Cs.
Contact Eastbourne House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Debbie White (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (66)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (66)
Parking
- Parking is available in the Eastbourne House car park.
Eastbourne House Care Home Reviews (129)
Eastbourne House Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 129 reviews.
The team at mum's home go above and beyond. Mum looks happy and cared for, even during this time of COVID. We have a large family and the carers do everything they can to keep us informed. Appreciate them very much.
The care my mother has received has been very good. All the staff are helpful and friendly. She has a lovely room and the meals are good.
My mam has settled into Eastbourne and relates well to all staff. I feel that staff go the extra mile to ensure that she has the care she requires and the extra attention for her particular needs. My mam loves hugs, company, dancing, good laughs and daily activities and the carers know this! They talk to her about her family and reassure her when she feels anxious. They have all worked so hard during the pandemic to keep all residents safe and have been well-led by their manager. I really appreciate their efforts! Thank you to you all.
Fabulous caring staff. Beautiful home.
Extremely pleased with all aspects of care that was given to my mother. all the staff were excellent in both care and help and were pleasant at all times. We wish the staff a big thank you for looking after my mother with such care.
My mother, who can be very ‘challenging’ has been living at Eastbourne House for about a year now, and I have nothing but praise for the way the staff patiently deal with her and provide her with the care and most importantly the company and conversation she needs. So thanks to all concerned, it must have been - and remains - a very difficult time for all the staff during the current pandemic but they appear to be coping superbly. I would recommend Eastbourne House without hesitation.
We get regular updates about what is going on at Eastbourne House, and of how Dad is. When we phone to check up on him, we always have a detailed summary on what is going on for Dad with activities, outings etc (pre-COVID).
During the pandemic we have also regular updates on health - and are incredibly impressed that all tests continue to come back negative - staff and residents included.
Eastbourne House have facilitated FaceTime calls with Dad - and it's so great to see him happy and safe. He has a phone nearby so we can chat to him regularly. Eastbourne House also facilitated for Dad to 'virtually' attend his sister's funeral. We can't wait to see him in person.
Thanks for all your care.
The care staff have been very helpful and supportive, particularly in arranging out-patient appointments and travel to and from hospitals. They have shown interest in items I have been knitting and have helped me with posting 'business' letters and cards.
Great service, friendly staff always have a smile on their face.
Very good overall service.
Myself and my family all are extremely happy with the care, food and facilities that Eastbourne House offer. I just want to thank the staff for the kindness and professionalism caring for my mother and others. Eastbourne House must be the best care home in the North East, if not in the country. A big thank you.
My wife has been resident here for 2 years, and during that time my daily close observations have given one confidence that she is receiving the best of care. Carers, who over time, have informed close relationships with each of the dementia suffers. Such closeness takes time to develop; seeing the same faces on a daily basis brings about a sense of security and safeness to even the worst affected, and, of course, the family too benefit from knowing that their loved one is in safe hands by seeing the familiar faces of carers, who, to the residents is just another member of the family.
Eastbourne House provides excellent care within comfortable and modern surroundings. The home is welcoming and the management and staff strive to involve relatives and friends in resident's care. Staff are observant and attentive. I have often witnessed their attempts to create a happy atmosphere, whether or not individual residents choose to take part in the many activities on offer.
Very good, staff lovely. Everything was good. Only one problem, a lady close to my mum's room was in a lot of distress and screamed quite chillingly, very upsetting to listen to. The poor soul should not have been there.
We are very sorry about the disruption of your recent stay at Eastbourne House. We aim to make everyone’s stay with us as pleasant and comfortable but unfortunately, we have some residents who at times can become poorly and be disorientated due to infections, we act quickly and promptly to assist any residents who become unwell, as this can be upsetting for everyone involved.
I am happy with the care my mother is receiving and feel I can relax knowing she is safe. She misses her home but the staff do their best to make Eastbourne House friendly and stimulating.
Excellent
Unfortunately, she has had to leave and go into nursing care, otherwise, I would have been more than happy to keep her at Eastbourne House if she has been well enough.
We found the care given to our parents at Eastbourne House exemplary. The standard of accommodation is very high and the care and consideration shown by staff was very good, giving us great peace of mind, knowing they were well cared for.
Staff are angels.
My neighbour has only recently become a resident at Eastbourne House and so far I have visited her twice so my views are limited to these occasions. However, my overall impression of her care is excellent as are the facilities available to her. The home itself is well situated, immaculate and staff available and friendly at all times and alert to the needs of their occupants. It is a pleasure to visit.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (14) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Apr 2025
HC-One’s Eastbourne House Care Home in Whitley Bay, Tyne and Wear, has been celebrating National Tea Party Day, which is celebrated on Monday, April 21. The day highlights the social...
- 16 Apr 2025
HC-One care homes across the UK have been celebrating National Tea Party Day, which is celebrated on Monday, April 21. Special themed tea parties were held at a range of...
There are no upcoming events for Eastbourne House Care Home.
Accreditations
There are no accreditations posted yet for Eastbourne House Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.
When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service -more info.