Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 127 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.
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Care Provided by Eastbourne House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1586
  • Self-Funded Residential Dementia Care: from £1586
  • RESPITE Self-Funded Residential Care: from £1586
  • RESPITE Self-Funded Residential Dementia Care: from £1586

These prices are only a guideline, please contact Eastbourne House Care Home to find out the exact price for your requirements.

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastbourne House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Debbie White (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Parking is available in the Eastbourne House car park.

Eastbourne House Care Home Reviews (127)

9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 23 reviews in the last 2 years.
Over all time Eastbourne House Care Home has 127 reviews.

Overall Experience
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Date Published
  • 127
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Reviewer Connection to Eastbourne House Care Home
  • 49
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Total of 127, showing 41-60
Review from Valerie P (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love, and attention my mum receives here is second to none. As her daughter, I am totally happy that she is enjoying being here. The peace of mind this gives me is wonderful knowing that should anything happen to my mum in my absence I know it will be dealt with in a caring and professional
manner. The staff really are 5-star as are the facilities.
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Review from Josie R (Daughter of Resident) published on 17 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came for respite in March 2021. It became clear that he would be unable to return to his home. After a great deal of decision-making, I chose Eastbourne House as the right place for him. It took dad a good 3-4 months to settle. I am happy to say he is well cared for. The staff on his floor show
complete compassion and communication is good.
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Review from Angela R (Respite Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here for two weeks respite following knee surgery. Because of the current situation, I had to isolate for the entire time. I could not have wished for anywhere better to spend my 'isolation'. The care I received over the whole time was exceptional - I could not be happier.
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Review from John J (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother continues to receive outstanding care at Eastbourne House. There is a warm, friendly engagement from all staff members that I have met during my visits. The home is spotlessly clean and is a safe and secure environment. My mother is treated with respect and dignity by all staff and the activity
programme is varied and gives great enjoyment to my mother.
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Review from Martyn H (Son of Resident) published on 30 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-rate care home. My mother is extremely well looked after and she is happy here. The staff are highly competent, hardworking and friendly. The building is well-designed and well-lit with wonderful views of the sea and the lighthouse. Highly recommend.
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Review from Wendy B (Respite Resident) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff excellent and helpful. Every comfort available. Cleanliness very good. Food excellent and a good choice available.
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Review from M R (Son of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastbourne House is very well staffed with trained and experienced staff. They are always cheerful and positive and follow their procedures closely. This reassures me that my mother is receiving very good care.
However, when it was time to move her to a different room, this did not go well. The move
was not explained to this resident and she did not like the new arrangement. It took 5 days to swap a bed and a chair round to make her more comfortable.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Eastbourne House Care Home
Thank you for taking the time to complete a care home review for Eastbourne House. I am delighted you are having a positive experience and finding the staff cheerful, positive, well trained, and…read more
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Review from Pat J (Daughter of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received excellent care during the past four years. The staff are dedicated, caring and work so hard. It is one big family. All the staff from the management to the kitchen, cleaning, laundry, activities, office, hairdressers, and especially the carers all strive to give the very best
care. I can't thank them enough.
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Review from K R (Daughter of Resident) published on 26 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastbourne House is a very special place. I live abroad and the care my mum has received is without fault. To see her face light up when staff are with her and the respect and patience they show her. Even when busy nothing is too much trouble and they take all the time my mum needs. Eastbourne House
treats my mum like family and it shows in the care Eastbourne House provides.
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Review from Helen C (Friend of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The lady I visit only has relatives living abroad. At Eastbourne House, she is treated and cared for like a family member. The staff go above and beyond what is expected of them. I cannot rate the care home and its staff highly enough.
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Review from C N (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I have not seen the room, it is probably fair to say that it has been described to me as small, but with all amenities required. The food seems to be of a good standard with care being taken to ensure variety and nutritional value. My sister has settled in well and is enjoying the company of like-minded
ladies. She has found most of the activities interesting, but does not always participate (her choice)!
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Review from E T (Granddaughter of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My grandad has been a resident at Eastbourne House throughout the pandemic. It has been reassuring to know that my grandad has been supported by caring staff where we have been unable to see him. He has been satisfied with the activities, meals and care he has received here.
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Review from W L (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care provided for my mother at Eastbourne House. The staff go out of their way to ensure her well-being and always treat her with dignity and compassion.
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Review from A B (Son of Resident) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Eastbourne is a well-run care home with staff dedicated to looking after my mum. Any issues have been dealt with quickly and mum seems happy and comfortable.
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Review from H D (Daughter of Resident) published on 26 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a frequent resident of Eastbourne House since October 2016. Apart from this year, I have been a frequent visitor and have always been impressed with the overall decor and cleanliness of her surroundings. I have had the pleasure of dealing with most of the carers and have always found
them capable, friendly and attentive. I am confident that she is very well looked after. I have just visited her for the first time since March this year (covid). In her own words, she is very happy in her home. She looked really healthy and comfortable, and I was most relieved about this. The manager and her administrative staff have been always very approachable and helpful whenever called upon for any reason. Overall, my mother and I are both very happy with Eastbourne House.
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Review from G L (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have visited mum twice now following a long period of no visits taking place. I was very happy to see mum clean, tidy and very cheerful and positive. She only ever speaks well of the staff and the care they give her, and despite the difficulties of the last year, she is in good health and spirits
which I am deeply thankful for. The home's efforts to safeguard residents during the pandemic have been excellent.
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Review from J R (Daughter of Resident) published on 18 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly caring staff. Beautifully kept rooms and common areas. Food seems very good. Lots of contact for families. Clear communication. Lots of great activities and outings. Staff have protected our parents during COVID. Huge praise and thanks for this.
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Review from D M (Daughter of Resident) published on 15 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident at Eastbourne House Care Home since April 2020. The staff have all been so professional, friendly, approachable and informative. My mam has improved physically and mentally, and seems very happy and settled. It has been a difficult time for everyone in the pandemic situation
- the staff have been very supportive, and I would like to thank them all for their dedicated and genuine care.
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Review from J W (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at mum's home go above and beyond. Mum looks happy and cared for, even during this time of COVID. We have a large family and the carers do everything they can to keep us informed. Appreciate them very much.
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Review from D B (Daughter of Resident) published on 27 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother has received has been very good. All the staff are helpful and friendly. She has a lovely room and the meals are good.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Eastbourne House Care Home is calculated as follows: ( (237 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 270 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastbourne House Care Home to verify any information. View our terms and conditions. Eastbourne House Care Home has an Enhanced Service - more info.