Eastbourne House Care Home

The Links, Whitley Bay NE26 1PG
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9.8 118 Reviews
  • Eastbourne House Care Home, Whitley Bay
Located on the sea front of Whitley Bay, Eastbourne House Care Home offers personalised residential and residential dementia care to older people.

The professional care team is on hand to help you or your loved one settle into life at Eastbourne House and the experienced and friendly Home Manager leads the team to ensures residents receive the kindest care.

The home has beautiful views of St Mary’s lighthouse and the ever-changing North Sea coastline perfect for an afternoon spent by the sea. This lovely home offers residents a choice of sitting rooms, dining areas and quiet spots, as well as a salon and cosy tea rooms.

Community is an integral part of life at Eastbourne House, and the team works hard to support residents to build positive relationships in the Whitley Bay neighbourhood, regularly organising events with local schools, charities and businesses in the area.

Eastbourne House offers a range of lovely dining areas where residents can relax and enjoy dining with family and friends or other residents. The creative catering team prides itself on making mealtimes something for residents to look forward to.

By getting to know each individual resident at Eastbourne House, the team encourages everyone to take an active part in life. Whether it be participating in the varied wellbeing and activities programme or enjoying a slower pace of life, residents are always encouraged to lead their best lives.

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Care Provided by Eastbourne House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Debbie White (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available in the Eastbourne House car park.


Eastbourne House Care Home Reviews (118)

Total of 118, showing 41-60
9.8

Eastbourne House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 15 reviews in the last 2 years. Over all time Eastbourne House Care Home has 118 reviews.

Overall Experience

  • 95
  • 20
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Date Published

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103

Review from Helen C (Friend of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady I visit only has relatives living abroad. At Eastbourne House, she is treated and cared for like a family member. The staff go above and beyond what is expected of them. I cannot rate the care home and its staff highly enough.

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Review from C N (Sister of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have not seen the room, it is probably fair to say that it has been described to me as small, but with all amenities required. The food seems to be of a good standard with care being taken to ensure variety and nutritional value. My sister has settled in well and is enjoying the company of like-minded
ladies. She has found most of the activities interesting, but does not always participate (her choice)!

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Review from E T (Granddaughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has been a resident at Eastbourne House throughout the pandemic. It has been reassuring to know that my grandad has been supported by caring staff where we have been unable to see him. He has been satisfied with the activities, meals and care he has received here.

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Review from W L (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided for my mother at Eastbourne House. The staff go out of their way to ensure her well-being and always treat her with dignity and compassion.

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Review from A B (Son of Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastbourne is a well-run care home with staff dedicated to looking after my mum. Any issues have been dealt with quickly and mum seems happy and comfortable.

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Review from H D (Daughter of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a frequent resident of Eastbourne House since October 2016. Apart from this year, I have been a frequent visitor and have always been impressed with the overall decor and cleanliness of her surroundings. I have had the pleasure of dealing with most of the carers and have always found
them capable, friendly and attentive. I am confident that she is very well looked after. I have just visited her for the first time since March this year (covid). In her own words, she is very happy in her home. She looked really healthy and comfortable, and I was most relieved about this. The manager and her administrative staff have been always very approachable and helpful whenever called upon for any reason. Overall, my mother and I are both very happy with Eastbourne House.

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Review from G L (Daughter of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited mum twice now following a long period of no visits taking place. I was very happy to see mum clean, tidy and very cheerful and positive. She only ever speaks well of the staff and the care they give her, and despite the difficulties of the last year, she is in good health and spirits
which I am deeply thankful for. The home's efforts to safeguard residents during the pandemic have been excellent.

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Review from J R (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff. Beautifully kept rooms and common areas. Food seems very good. Lots of contact for families. Clear communication. Lots of great activities and outings. Staff have protected our parents during COVID. Huge praise and thanks for this.

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Review from D M (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Eastbourne House Care Home since April 2020. The staff have all been so professional, friendly, approachable and informative. My mam has improved physically and mentally, and seems very happy and settled. It has been a difficult time for everyone in the pandemic situation
- the staff have been very supportive, and I would like to thank them all for their dedicated and genuine care.

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Review from J W (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at mum's home go above and beyond. Mum looks happy and cared for, even during this time of COVID. We have a large family and the carers do everything they can to keep us informed. Appreciate them very much.

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Review from D B (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received has been very good. All the staff are helpful and friendly. She has a lovely room and the meals are good.

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Review from A C (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled into Eastbourne and relates well to all staff. I feel that staff go the extra mile to ensure that she has the care she requires and the extra attention for her particular needs. My mam loves hugs, company, dancing, good laughs and daily activities and the carers know this! They talk
to her about her family and reassure her when she feels anxious. They have all worked so hard during the pandemic to keep all residents safe and have been well-led by their manager. I really appreciate their efforts! Thank you to you all.

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Review from Claire K (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous caring staff. Beautiful home.

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Review from Angela C (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with all aspects of care that was given to my mother. all the staff were excellent in both care and help and were pleasant at all times. We wish the staff a big thank you for looking after my mother with such care.

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Review from Jeff F (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who can be very ‘challenging’ has been living at Eastbourne House for about a year now, and I have nothing but praise for the way the staff patiently deal with her and provide her with the care and most importantly the company and conversation she needs. So thanks to all concerned, it must
have been - and remains - a very difficult time for all the staff during the current pandemic but they appear to be coping superbly. I would recommend Eastbourne House without hesitation.

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Review from Judith T (Daughter of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can speak for myself and my family that Eastbourne House is wonderful! My dad is happier than he has been for a long time since arriving at Eastbourne House. The standard of care is second to none.
We get regular updates about what is going on at Eastbourne House, and of how Dad is. When we phone
to check up on him, we always have a detailed summary on what is going on for Dad with activities, outings etc (pre-COVID).
During the pandemic we have also regular updates on health - and are incredibly impressed that all tests continue to come back negative - staff and residents included.
Eastbourne House have facilitated FaceTime calls with Dad - and it's so great to see him happy and safe. He has a phone nearby so we can chat to him regularly. Eastbourne House also facilitated for Dad to 'virtually' attend his sister's funeral. We can't wait to see him in person.
Thanks for all your care.

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Review from J P (Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff have been very helpful and supportive, particularly in arranging out-patient appointments and travel to and from hospitals. They have shown interest in items I have been knitting and have helped me with posting 'business' letters and cards.

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Review from Kevin N (Son of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, friendly staff always have a smile on their face.

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Review from Tony G (Son of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good overall service.

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Review from Jeff G (Son of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family all are extremely happy with the care, food and facilities that Eastbourne House offer. I just want to thank the staff for the kindness and professionalism caring for my mother and others. Eastbourne House must be the best care home in the North East, if not in the country. A big
thank you.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Eastbourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.793 for Eastbourne House Care Home is calculated as follows: ( (147 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 174 Ratings = 4.793

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastbourne House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Debbie

Debbie White

Job Title: Home Manager

Joined: 2012

What does ‘kindness’ mean to you?


“For me, kind care means showing empathy, dignity and diplomacy in everything we do.”
Debbie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Debbie closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Eastbourne House.


When asked what she enjoys most about her role, Debbie remarked: “The most rewarding part of my job is definitely having the opportunity to make a difference to our Residents’ lives.”
Away from work, Debbie enjoys spending time with her family, especially on their caravan holidays.
If you would like to find out more information about Eastbourne House, Debbie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


You can contact Debbie on 0191 252 7295 or via email on eastbournehouse.manager@hc-one.co.uk