Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.6 133 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.
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Care Provided by Abbey Wood Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1323

These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.

Contact Abbey Wood Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Abbey Wood Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Gavin Trerise (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.

Abbey Wood Lodge Reviews (133)

9.6

Abbey Wood Lodge has a Review Score of 9.6 (9.570) out of 10, based on 39 reviews in the last 2 years.
Over all time Abbey Wood Lodge has 133 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Abbey Wood Lodge
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Total of 133, showing 1-20
Review from D E (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother's stay at this facility was appalling. Promised dementia care was replaced by neglect and disregard. She wasn't washed, wore unchanged clothes/underwear for days despite clean ones being available and her hearing aid was ignored-isolating her further. She was left alone in her room, excluded
from activities, and a trip hazard I reported was ignored. Her PRN medication was mishandled: they failed to administer it appropriately, and no PRN protocol was attached to her MAR chart. Conditions for use, frequency, and outcome monitoring were undocumented-a clear breach of safe practice. I witnessed a care assistant shouting aggressively at a vulnerable wheelchair-bound resident; when I intervened, she turned her aggression on me. I removed my mother early out of fear for her safety and wellbeing. This was not care-it was systemic failure. I've filed complaints and urge others to reconsider this facility.
Reply from Manjit Kaur Bram, Regional Director at Abbey Wood Lodge
We are sorry to hear your feedback regarding your mother's recent stay at Abbey Wood Lodge. Please be assured that we take these matters extremely seriously. We are currently reviewing the situation…read more
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Review from Peter B (Son-in-law of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to the excellent care given to my mother in law and from what I have witnessed to the other residents in the care home. I would like to signal out one person who in my opinion and the rest of the family for her professional and caring nature especially her attention
to detail, Senior Carer. Thank you so much.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you for your kind review of Abbey Wood Lodge Care Home. We are delighted to hear that you were pleased with the care your mother-in-law received during her time with us.Your positive feedback…read more
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Review from M W (Wife of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent one week at Abbey Wood Lodge while I had a rest bite break. This was the first time I had done this. My husband had a spotless bedroom and he commented that the food was excellent during his stay. He enjoyed the company of the carriers and occasionally took part in the activities that
were available such as potting plants and keep fit exercises. I would certainly recommend Abbey Wood Lodge.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you so much for your lovely review of Abbey Wood Lodge. We're so pleased to hear that your husband had a positive experience and enjoyed the food and activities during his stay. It truly was a…read more
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Review from T S (Daughter of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has recently moved into Abbey wood Lodge. Even though the move was intiated without detailed planning it all appears to have
gone smoothly. Mum, appears happy and content at the home.
Since arriving at Abbey-wood Mum's sense of humour has returned accompanied by a far more relaxed persona. Which
had definitely diminished during her extended stay in Southport general hospital.
I'm delighted with how quickly Mum has settled. She is interacting not only with
the staff but the residents with whom she-shares her new home
I'd like to thank everyone for all the kindness and support provided towards my Mum, during the initial few weeks of her transition, into becoming part of Abbey Wood's clientele. It was clear to me nothing was deemed to much trouble. Fundamentally, everything possible is done to promote a happy home which offered a warm welcome to Mum. This prompted and encouraged Mum to engage with everyone around her. This was absent in her previous home.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you for taking the time to share your thoughtful review of Abbey Wood Lodge. We are delighted to hear that your mother has settled in so well and is now actively engaging with both our team and…read more
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Review from Christine A (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding support for my mother. My mother has dementia and she thinks she is staying in a five star hotel on holiday she is so happy. The carers take excellent care of my mother and always note her welfare and inform myself and brothers. Safeguarding is superb reception always ensuring visitors
book in and checkout. When I took my mother to hospital appointments they ensured that she was booked out and in. My mother said she loves the food and activities The manager is outstanding and carers and reception are as well. My family are very pleased with Abbey Wood Lodge. The activities that take place are fantastic and lots of residents take part. We are so pleased that our mother is so happy and well cared for.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you very much for your kind and thoughtful review of Abbey Wood Lodge Care Home. We are truly delighted to hear that your mother is so happy living with us. It is heartening to know that our…read more
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Review from G R (Friend of Resident) published on 20 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend most Thursday mornings & have done since she became a resident. She is happy at Abbey Wood Lodge, enjoys the food & finds the staff to be kind, caring & helpful. She doesn't always want to join in activities but the staff alow her to opt in & out as she wishes & don't put her under
pressure to participate. She enjoys the exercise classes, trips out & musical entertainment provided. Having her hair done each week is also something she enjoys. Personally I have the greatest respect for ALL staff from carers to management, caretakers to kitchen & laundry workers. They have a difficult job to do & they do it in a friendly & caring manner, demonstrating patience & understanding, ready to comfort & reassure.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you for your kind words and for taking the time to share your review. It is a pleasure to hear that your friend is happy living at Abbey Wood Lodge, and that she enjoys the meals and finds our…read more
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Review from Peter C (Son of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to a marked decline in my mothers mental health over Chistmas 2024 . we had to find a care home for her at short notice but which had a good reputation in Ormskirk. On speaking to the team at Abbey Wood they were able to facilitate her arrival on New Years eve 2024. Over the following months her
condition has improved considerably due to the staffs endeavours and she now feels at home. She has always been independent and we are amazed how quickly she has settled. The staff are excellent and there are activities almost daily which my mother participates in. We were introduced to a man who is overall responsible for the home. He has helped us as a family navigate the process of our mum living at the Abbey Wood Lodge. We are kept updated about how she is settling by him and his team. My mum loves the carers who look after her and also the hairdresser who visits weekly. I cannot recommend Abbey Wood Lodge Highly enough.
Reply from Jenny Bellwood, Marketing Director at Abbey Wood Lodge
Thank you sincerely for your kind and thoughtful review of Abbey Wood Lodge. We are truly pleased to hear that your mother has settled in comfortably and now feels at home with us.It is heartening to…read more
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Review from E B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
The senior management are awful. When complaints are raised they do not answer them. Medication was given and not recorded and then no medication was given for several days because of the system that is in place for distribution of medication. When GP re-instated normal meds there was still a delay
in giving them due to senior carers being inadequate. There communication between senior carers and family is poor and can be really detrimental to a family members health. SALT team changed Dad's diet and the family wasn't informed which is just disgraceful.
I witnessed some senior care staff shouting at residents in a way that can only be described as residents were clearly an inconvenience.
There are some lovely genuine carers in this home but these are overshadowed by really poor management. These genuine carers need to move on elsewhere otherwise I am sure in time this home will have a known disgusting reputation! I would not recommend this home mainly due to the management.
Reply from Mark Newton, Regional Manager at Abbey Wood Lodge
It is incredibly disappointing to reads this review and I are sorry that your experience of the home was less than positive. I understand that your concerns have been escalated and are currently being…read more
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Review from Katie P (Granddaughter of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I would not give this place even half star if it was an option.
DO NOT send your loved ones to Abbey wood Lodge, unless you want to be in a constant state of distress. Their senior and management team are an absolute disgrace. This review page and overall CQC ratings are based years old reports from
when different management was employed. They DO NOT care about residents ! (this does not apply to some of the actual care team who work with residents directly) The CEO is well aware of the severe failings of this place as he has been there recently himself. But as is 90% of the senior/management team he's about as useful as a wet paper bag.
Reply from Mark Newton, Regional Manager at Abbey Wood Lodge
We were very concerned to read your review, and the issues you've raised do not reflect the standards of care we are committed to upholding. At Abbey Wood Lodge, we take all feedback seriously and…read more
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Review from Martin G (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was previously in a great care home, but increasing dementia meant we had to find a more suitable new place. We were concerned that it would be hard to find a placement that matched the standards of her previous home, but we need not have worried. Abbey Wood Lodge has proved to be excellent.
A particular strength is the quality of the staff, who all seem to be warm, friendly, professional and competent. I'd highly recommend this establishment.
Reply from Jenny Bellwood, Marketing Manager at Abbey Wood Lodge
Thank you for your wonderful review. We understand that moving to a new care home can be a worrying time, so we're thrilled to hear that the team at Abbey Wood Lodge was able to ease your concerns. We…read more
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Review from Monica C (Daughter of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has just spent two weeks respite care in Abbeywood care home, all members of the team made her feel very welcome, she settled quickly. The room she was allocated overlooked the park, she enjoyed the view, watching the birds in the trees outside her window. The room was very comfortable it was
cleaned daily, the home always felt warm and inviting.
Mum enjoyed most meals, fish and chips being her favourite. She spoke of how lovely and helpful all the staff were, and was treated with kindness and dignity, throughout her stay, she would be happy to return in the future for further respite care. Myself and family were warmly welcomed when we visited, by management and all members of the team.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you for sharing such wonderful feedback about your mum's stay at Abbey Wood Lodge Care Home. It's heartening to hear that she felt so welcomed and settled in quickly. We're thrilled that she…read more
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Review from Reg P (Friend of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend moved to Abbey Wood in July this year and the difference in her life has been amazing, she is so contented and has settled in really well. She loves the food and very friendly staff, also the activity program. Myself and my wife visit her twice a week and we are made very welcome. We can't
praise it highly enough.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for your kind words and for taking the time to share your friend's experience at Abbey Wood. It's heartwarming to hear how well she has settled in and is thriving in her new home.…read more
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Review from Veronica P (Friend of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From our initial viewing, we have always been warmly welcomed with cheerful, happy staff. This greeting has been the catalyst for the way staff care for all residents at all times. Nothing is a trouble to anyone, from domestic staff to the manager. A very caring team in a wonderful environment for the
vulnerable, sensitive residents, who in their old age, dependent on strangers are given the best care.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for your heartfelt review. We're truly delighted to hear that your experience with us has been positive from the very beginning. Our team strives to make everyone feel at home, and…read more
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Review from Suzanne B (Niece of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's uncle has lived in Abbey Wood Lodge for the last 4 years, during which time it has become his home and the staff his family. They have cared for him and supported him throughout this time. When it became apparent end-of-life care was needed the staff continued to care for him and support
us through this process. The kindness shown by all staff has been greatly appreciated and we couldn't praise the home highly enough.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for sharing your kind words about Abbey Wood Lodge. We're incredibly grateful for your trust over the past four years and are honoured to have played a part in your husband's uncle's…read more
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Review from Kerry T (Daughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Please don't send your loved ones here.
Our experience with this home; Mum was attacked. Multiple safeguarding concerns. Administered incorrect dosage of pills. Poor management/worsening of medical conditions - diabetes/lymphedema/wound care. Failure to preserve dignity.
Mum was attacked by another
resident, this was never properly addressed with conflicting accounts. The attack led to the deterioration of mum's condition, to which staff advised she was fine and wouldn't remember the attack anyway due to the dementia, this was not the case. Mum developed a tic and was scared someone was trying to hurt/kill her. Management then claimed they could not cope with it and wanted mum out of the care home. The attacker was left on the same floor as mum and other vulnerable residents, in our opinion compromising their safety.
On the face of it, the care home appeared to be an ideal place to look after mum, however, our experience was very different.
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Review from J H (Grandson of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Abbie Wood Lodge is a very good care home. My gran has been there for almost two years and the care is very good and the carers are lovely and very helpful. The manager is very good, my nan is very happy there and has made many friends.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for your kind words and for sharing your experience! We're delighted to hear that your gran is happy and well cared for at Abbey Wood Lodge. Our team is committed to providing a…read more
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Review from A K (Daughter of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident since November, it was a huge and hard decision for our family to make for my mum. But her care she receives is excellent, the staff are so supportive and really personable. We know our mum is safe and all her needs are taken care of.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for sharing your experience. We understand how difficult it can be to make such a decision, and we're honoured that you trusted us with your mum's care. It's wonderful to hear that…read more
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Review from T L (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since the very beginning, we have felt extremely welcome at Abbey Wood Lodge. It really is the ideal solution for my mother: she is looked after with great care and attention by a very professional team of carers.
Thank you!
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for your kind words! We are delighted to hear that you and your mother feel so welcomed at Abbey Wood Lodge. Our team takes great pride in providing professional and attentive care,…read more
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Review from Charles D (Son-in-law of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of my experience of Abbey Wood Lodge. Having known my Mother-in-law for over 35 years now I couldn't be more aware of just how difficult a decision this has been (for the entire family) for her to have to go into care. It really was the best/only option at this stage. The
most remarkable and probably the most surprising thing that I have experienced with Abbey Wood has been the support and extraordinary kindness shown to the entire family. It is abundantly obvious that the staff genuinely care about her as a person which is so lovely to see, their interaction with her is remarkable.. but the care and thoughtfulness shown to our family as a whole has made such an enormous difference and the reassurance given to us that such a loved member of our family is not only being 'cared' for but loved is everything. Thanks to all at Abbey Wood you do a remarkable job.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you so much for your incredibly kind words about Abbey Wood Lodge. We understand how difficult the decision must have been for your family, and we are honored that you chose us to care for your…read more
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Review from Peter W (Son of Resident) published on 5 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When the time comes for you to find a place in a care home you will in all likelihood visit several different homes and wanting only the very best for your loved one you try to consider everything you possibly can. In our case out of the 8 care homes we considered it was very clear that Abbey Wood Lodge
was where we wanted our mum to go. In truth, like many other people in our situation, we didn't want our mum to go into a care home at all but it was obvious that we were at the point at which it was the only safe option. That was 12 months ago now and all I can say is that although it was one of the hardest decisions we have ever had to make we are 100% certain that there is no other care home that would/could have offered our mum more genuine love and care. What makes Abbey Wood Lodge so special is the manager and all of the staff..we can't say enough..incredible..and we will forever be in their debt for everything they have done for our mum (and ourselves) at this very difficult time in all our lives.
Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge
Thank you for sharing your heartfelt experience. We understand how challenging it can be to make the decision to move a loved one into a care home, and we are honored that you chose Abbey Wood Lodge…read more
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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Abbey Wood Lodge is calculated as follows: ( (361 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (25 Very Poors x 1) ) ÷ 458 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Abbey Wood Lodge

What types of Care is Abbey Wood Lodge registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Abbey Wood Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Abbey Wood Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbey Wood Lodge to the centre of Ormskirk?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Abbey Wood Lodge to verify any information. View our terms and conditions. Abbey Wood Lodge has an Enhanced Service - more info.