Abbey Wood Lodge care home is situated in the heart of the 112 years old, award winning Coronation Park which covers 20 acres of green space.
The bespoke Care Home opened in November 2014 has all the attributes and comforts of a first class hotel with the additional facilities and security of professional care.
Abbey Wood Lodge provide both short and long term social care for older people who are physically frail and older people who have mental health needs such as Alzheimer's disease.
The thoughtful, contemporary interiors provides lighting that has been set to standards which helps residents with cognitive impairments. The communal spaces, although spacious and airy, have been organised into smaller ‘households’ to encourage residents to socialise in smaller numbers and instil confidence. These interactive spaces provide visual stimulus and improved orientation which include hand-picked images, vintage posters and original artwork from eras residents will recognise.
As a dementia care provider, the home appreciates the effects that dementia has on people and so try to make them as comfortable and at home as they can. Staff do this by finding out what a resident likes and dislikes and personalises care and daily activities to their individual preferences.
Carers celebrate the person they have been and continue to be by identifying hobbies they enjoy, the careers they dedicated their lives to, music they love to listen to and family members who they value and care for.
Group: Athena Healthcare Group
Person in charge: Sharon Hall (Registered Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age
Admission Information: Ages from 65 to 120.
Single Rooms: 60
Rooms with ensuite WC: 60
Weekly Charges Guide: Personal Care Single £750 – £900 (These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
Abbey Wood Lodge is located in the Heart of Coronation Park on County Road.
Directions from Southport
From Meols Cop Road take the second exit on Kew roundabout on to Scarisbrick New Road.
Continue onto Scarisbrick New Road/A570 for approx 5.7 miles.
At the fourway traffic lights turn right onto County Road and Abbey Wood Lodge is situated approx 0.5 miles down County Road on the left-hand side.
Directions From Liverpool
Follow the A5038 to Dunnings Bridge Road
Continue onto Northway A59
At the roundabout take the 2nd exit to stay on Northway A59
At the roundabout take the 2nd exit onto County Road/A59
Abbey Wood Lodge is located on the right-hand side.
Visiting:
A residential and dementia care home which has been specially designed to help people 'live well with Dementia'
Newly open all welcome to come along anytime to view the showrooms and show lounges.
There's no set visiting hours for family members to come and visit the residents, all welcome anytime that is convenient.
Parking:
There's a number of off road parking bays at the front of Abbey Wood Lodge including a disabled bay.
The parking on County Road is restriction free.
Latest Care Quality Commission* Report on Abbey Wood Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Abbey Wood Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.877 for Abbey Wood Lodge is calculated as follows: ( (431 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 489 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.75 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Abbey Wood Lodge has a Review Score of 9.6 (9.627) from 41 Reviews
Review submitted from a Postal Card by Michael D (Son of Resident) on Thursday 3 May 2018. Relates to April 2018.
The staff are very caring and take time. This is from the reception and management as well as the "hands-on staff". The home is newly built so offers an up to date environment. The location is great. Easy access and with park adjoining.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S J (Son of Resident) on Tuesday 3 April 2018. Relates to March 2018.
This is a very caring home with lots of activities for the residents to get included in. The staff are always happy and helpful and take time to explain how mum is getting on.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sharon Hall, Registered Manager at Abbey Wood Lodge responded to this review on 04 Apr 2018:
Thank you for your review of Abbey Wood Lodge and the time you have taken to share your experience of the care your dearly loved Mum receives.
Review submitted from a Website Submission by Carole H (Sister of Resident) on Friday 16 March 2018. Relates to January 2018.
My sister has been in Abbeywood Lodge in Ormskirk and I can see a big difference in her in just two months after her stay in a previous care home. She suffers from anxiety and they are very patient with her and she can now go out for short walks alone. The home is so clean and very bright and has a range of activities.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Debbie Finlay, Family Liaison at Abbey Wood Lodge responded to this review on 27 Mar 2018:
Thank you from the Manager and Team at Abbey Wood Lodge for your review.
Review submitted from a Postal Card by Kay H (Daughter of Resident) on Tuesday 30 January 2018. Relates to January 2018.
My mum went into Abbey Wood Lodge on 21st October 2016. The care she receives is first class! She is extremely happy, loves the activities that are provided on a daily basis, especially singing.
She is looked after 24/7 and this gives her peace of mind.
The staff/management are wonderful. The food is great since taking on a new chef. Her room is modern with ensuite shower - giving her dignity.
I have already recommended Abbey Wood Lodge to many people. The home is fantastic and is a credit to the owners.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by A S (Resident) on Monday 29 January 2018. Relates to January 2018.
The home is very welcoming and staff are very helpful. Food is very good, rooms are spacious - good facilities and very clean.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Audrey (Daughter of Resident) on Wednesday 6 December 2017. Relates to December 2017.
All staff at Abbey Wood Lodge are caring and supportive, not just to the residents but also their families. I have had and continue to have wonderful support from them as I come to terms with the loss of my father and the fact that my mum now needs to be in care. They have listened to me and spent time with me when I have found the situation very difficult to deal with. They have hugely supported mum, me and our family with the transition of moving into this stage of mums care.
Mum is treated with care, empathy and dignity and I know that when I leave her, she is with people who genuinely care and want what is best for her. This plays a vital role in our ability as a family to come to terms with the situation. I include ALL staff in this recommendation. The staff in the kitchen, laundry, cleaners and the handyman, all have a good friendly and caring attitude toward my mum, happy to stop and say hello and ask her how she is. This makes for a lovely homely and family feel to Abbey Wood Lodge.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sharon Hall, Manager at Abbey Wood Lodge responded to this review on 08 Dec 2017:
Thank you for the lovely comments and taking the time to review Abbey Wood Lodge.
Review submitted from a Website Submission by Sue A (Daughter of Resident) on Sunday 3 December 2017. Relates to December 2017.
Extremely friendly staff, nothing is too much trouble and Mum is always treated with dignity. The home is always very welcoming and there is a lovely atmosphere when you walk in.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sharon Hall, Manager at Abbey Wood Lodge responded to this review on 08 Dec 2017:
Thank you for the lovely comments and for taking the time to review Abbey Wood Lodge.
Review submitted from a Website Submission by Mark W (Son of Resident) on Friday 1 December 2017. Relates to December 2017.
Excellent staff.
Excellent supervision and management.
Excellent facilities.
Excellent food and nutrition.
Excellent care.
Excellent cleaning regime.
Excellent reception.
A caring professional team that is ready to listen respond and fix anything that’s brought to their attention.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Sharon Hall, Registered Manager at Abbey Wood Lodge responded to this review on 08 Dec 2017:
Thank you for taking the time to share your review, I will share all the lovely comments with the team.
Review submitted from a Postal Card by Stanley W (Son of Resident) on Thursday 24 August 2017. Relates to August 2017.
My father has been here for 8 months and all of the staff have been very helpful. A very neat and clean care home - I have had no problems whatsoever with the standard of care my father has been receiving.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Charlotte F (Volunteer) on Monday 5 December 2016. Relates to November 2016.
I worked at Abbey Wood Lodge for two weeks as my work placement for the Prince's Trust programme. Everyone at Abbey Wood strives to give the best care possible and keep the residents happy and active. Things like chair exercise classes, coffee mornings, birthday parties and dancing really keep the residents engaged and gives them something to so each day. I really enjoyed getting involved and would love to do so again.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M-J M (Partner of Resident) on Wednesday 23 November 2016. Relates to October 2016.
I find the Abbey Wood Lodge staff and management faultless. The organisation and support from all involved is to be commended. I would recommend the care home to any future resident. I would recommend viewing.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carol V (Daughter of Resident) on Thursday 10 November 2016. Relates to October 2016.
This is care home no2 for my dad and we knew instantly it was the one for him. It's modern, clean and has more of a holiday/hotel feel about it. They look after my dad's needs perfectly and seem to genuinely love him. He is clean and peaceful and they let him wander around (at night) without any issues. They take him out like any normal family outing. He can be himself and we all love to visit. The staff events co-ordinator and management not only treat my dad like family but also us. I am so glad we found Abbey Wood Lodge I don't know what would have happened to dad otherwise.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by G F (Nephew of Resident) on Monday 7 November 2016. Relates to October 2016.
Clean, caring, happy, energetic and bright.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Judi F (Relative of Resident) on Monday 7 November 2016. Relates to October 2016.
All clients are treated with respect and dignity, and all residents are encouraged to participate in mutual interests ie; knit and natter, cheese and wine evenings, art, drawing and sewing.
There is a lovely sense of community and caring about Abbey Wood Lodge, and all the staff from the manager, care assistants to the cleaner are all involved with making all the residents feel at home.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by William W (Husband of Resident) on Wednesday 19 October 2016. Relates to October 2016.
I would recommend this home to anyone who would like to live here. My wife is happy and is well looked after. I have been going out with my wife to restaurants and other days out. I have been involved with this homes' events on the weekends and enjoy them but most important I feel that sense of security for my wife living at Abbey Wood Lodge. Thank you.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Dolly F (Resident) on Wednesday 28 September 2016. Relates to September 2016.
I have stayed here many times now and love the home. Abbey Wood Lodge is kept to a very high standard. All the staff are amazing. Many functions are organised by the events organiser and I have been on many of these and had great times and lovely memories. I would highly recommend Abbey Wood Lodge and I look forward to my time here. I love all the staff and made many friends.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Christine B (Daughter-in-law of Resident) on Tuesday 20 September 2016. Relates to September 2016.
Abbey Wood is an excellent place and my father-in-law has settled really well into his new life there. The facilities are modern, clean and well designed. The staff are always very welcoming and obviously care with a passion about all of the residents. The activities and outings that are organised on a regular basis, cater for all interests and I know that my father-in-law enjoys taking part in all these various social events. He recently enjoyed a fantastic LFC themed 94th birthday party that the staff had organised and which made him feel very special. I would highly recommend this care home to anyone.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by William B (Grandson of Resident) on Tuesday 20 September 2016. Relates to September 2016.
My Grandad has been in Abbey Wood for 7 months now and can confidently say that he is settled in brilliantly; the staff and other residents have been very welcoming and making life very comfortable for him. The variety and amount of activities and different trips is excellent and as my Grandad is a very sociable person I know he enjoys these very much. It is a fantastic care home.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Paddy B (Grandson of Resident) on Monday 19 September 2016. Relates to September 2016.
Abbey Wood Lodge Care Home is a great place that offers the highest standard of care to it's residents. The staff are second to none, both polite and engaging. I would recommend this care home to anyone in the area
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Amber M (Friend of Resident) on Wednesday 14 September 2016. Relates to September 2016.
This care home has amazing facilities and they are always including residents in all activities, events, and trips. I like how the residents are able to enjoy a social life and can all age well in a friendly atmosphere - somewhere they can call home. All families are involved in the home which I feel is so important so that them, along with the residents. They don't feel pushed out or isolated. Pictures on social media ie. Facebook and Twitter are a great way to show the local community what the care home is about, reducing the stigma and negativity towards care homes as well as reducing the stigma and negativity towards living with dementia.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Mark B (Son of Resident) on Thursday 8 September 2016. Relates to September 2016.
Dad became resident at Abbey Wood earlier this year, I don't believe we could have chosen a better place for him to be. The building and facilities are modern, clean and well maintained but, more importantly, the staff care and are fantastic in the way that they look after and interact with the residents. Activities at the home and trips out are never ending .... my dad has a better social life than I do! Suffice to say that if I need somewhere to be in future years then I'll be telling my kids to book me into Abbey Wood.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Stephen S (Nephew of Resident) on Saturday 3 September 2016. Relates to September 2016.
Having viewed many care homes for my own mother and mother-in-law I have to say that Abbey Wood Lodge is of the highest standards that I have seen. My Aunt has recently moved here after we realised she couldn't live alone anymore and we are more than happy with the decision that we chose here.
The cleanliness of the home and beautifully furnished lounges and bedrooms are impeccable. The meals are prepared to what you would think of hotel standard and the friendly staff are very attentive. Activities at Abbey Wood Lodge are of such that there is always something being planned and there is wide variety of events to suit everyone. I would have no hesitation in recommending Abbey Wood Lodge to anyone.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Beryl M (Resident) on Tuesday 23 August 2016. Relates to August 2016.
My husband regularly comes into the home for respite, I have decided to also come into this beautiful home for a little holiday to recharge my batteries and with the possibility, if I make that important decision to live here, I would not have any worries coming to live here.
There is so much going on here either going to lovely restaurants, trips and great entertainment supported by a great care team. My friends visit me which means you never know we all could be living together in the future, watch this space. This home is very well run the owner of this care home should be very proud of himself for providing a very high standard of care and full adult social life in the community, more care homes like Abbey Wood Lodge would be very welcomed as we all are getting older.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Steve H (Son of Resident) on Monday 22 August 2016. Relates to August 2016.
A big thank you to all the staff at Abbey Wood Lodge for their dedication and expertise. After being diagnosed two years with Alzheimers dad lost his ability to draw sketch and paint which had been a great part of his life. Since becoming a resident and after we displayed some of his work in his room we were encouraged to bring his art materials so that the team could try to reconnect with this one lived pastime. Today dad has not only started to sketch he has also had several residents and staff sketching in an impromptu art group, this is truly fantastic news well done and thank you to everyone.
How likely would you be to recommend Abbey Wood Lodge? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Elliot H (Grandson of Resident) on Thursday 18 August 2016. Relates to August 2016.
My grandma has been at Abbey Wood now for 1 month and she loves it. It's easy to go in and visit whenever I want and the residents and staff are always in good spirits. Abbeywood encourages families to get involved and join in with the activities as much as possible.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Frances F (Resident) on Tuesday 16 August 2016. Relates to July 2016.
It was on March 25th 2015 when I arrived at Abbey Wood Lodge, about ten days after I had fractured my hip.
I wanted to move into a care home after my treatment in hospital was complete: and so here I am. I am treated with care and respect, nourished with good tasty food, enjoying the companionships of members in the same age group and care from members of a younger age group. Plenty of time to knit baby clothes for young families. What more could an octogenarian wish for?!
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Anne H (Niece of Resident) on Tuesday 16 August 2016. Relates to August 2016.
My auntie has lived at Abbey Wood Lodge (AWL) for over a year. She is very happy and very well cared for. In her own words "they are all very good here" (the staff). She is encouraged to sing and play the piano (in the front lounge, not disturbing residents wishing to relax in the back lounge overlooking the park). She enjoys the many outings e.g. Pamper visits to beauty dept, afternoon tea in Liverpool or New Brighton, trips to Llandudno and Southport. There is plenty of entertainment in AWL as well.
If she wants to be in her own room and watch TV or do puzzles, that is OK too. She has that freedom of choice. Everyone is treated as an individual and their preferences are respected.
AWL involves elders who live in the community too. My mother has greatly enjoyed several Friendship Day outings where non residents are warmly welcomed e.g. a trip to Windermere, afternoon tea in Liverpool and and dinner at a restaurant.
Managers, seniors and carers do a great job.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Emma S (Granddaughter of Resident) on Saturday 13 August 2016. Relates to August 2016.
Absolutely cannot fault the time my Grandad has spent at Abbey Wood Lodge. Whenever we visit or attend an event it's heartwarming to watch the carers with the residents and to see how genuine their relationships are. My Grandad is having a wonderful time at this care hotel, the daily pictures of him speak for themselves! He was settled in brilliantly by staff in 2015 and is now a solid member of their family. So pleased we moved him the hundreds of miles to our hometown for him to enjoy this time in his life. Thank you Abbey Wood Lodge, with all of our love.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Diane B (Daughter of Resident) on Saturday 13 August 2016. Relates to August 2016.
Abbey Wood Lodge has been a Godsend for my mum and dad. When failing health meant that they could no longer stay in their own home, they were dreading the idea of a monotonous care environment. But rather than stifling their independence, Abbey Wood has given them a new lease of life. They now have a full and active social life in a warm and caring environment. They haven't looked so well for years thanks to all the pampering and stimulation the staff provide for them on a daily basis.
As a family, we were relieved to find a home which could meet both their needs. Everyone who visits them remarks on how lucky they are and how well cared for they seem. The beautiful purpose built environment adds to the sense of community among both residents and family and social activities encourage the family to visit and participate in outings and gatherings.
Abbey Wood really is a special place where residents, their families, and staff all work together to see that every resident lives life to the full.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Alison h (Daughter of Resident) on Thursday 4 August 2016. Relates to August 2016.
My 91 year old Mum has mild Alzheimer's and had 1 week respite care at Abbey Wood Lodge from 23 June . On returning home she was included in some of the activities and trips out. On Sunday 17 July Mum decided she wanted to return to 'Happywood' on a permanent basis. After discussion with her 5 daughters, spread across the globe, New Zealand, Switzerland, south of England and 2 local daughters it was agreed that this would be a good and safe option for Mum. Unfortunately after the first week Mums mood changed, luckily because of the quick response by the staff an early UTI was diagnosed and antibiotics prescribed. As a family, though Mum's decision, a very difficult time, but Abbey Wood have been fantastic both with Mum and her 5 fussing daughters. Thank you so much for helping Mum keep her independence in a safe environment. Regular posting on Facebook of their fun times are a great help, especially to family who can't just pop in.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Elizabeth R (Friend of Resident) on Sunday 31 July 2016. Relates to July 2016.
Abbey Wood Lodge care home is a typical caring home of the future the attitude of all the carers speaks volumes to their credit.
All resident have a full and active life which applies to residents that need extra care, they are first and foremost.
When my time comes this is where I want to be, what more can I say.
The home welcomes people from other communities in order to include them in everything. Abbey Wood Lodge puts forward and activates which successfully is achieved by all members of management and staff.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Sandra S (Volunteer) on Thursday 28 July 2016. Relates to July 2016.
Abbey wood lodge is a lovely home for people who are needing care, there are plenty of activities to keep them busy and the care staff are wonderful there are plenty of trips out for meals, boat trips, shopping trips and also entertainment in house.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Joe S (Volunteer) on Thursday 28 July 2016. Relates to July 2016.
Excellent care home with a very caring team and brilliant activity programme, and fantastic events which all the residents enjoy.
The gardens are lovely and the residents all take part in all the events and activities.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Lorraine A (Daughter of Resident) on Thursday 28 July 2016. Relates to June 2016.
My mum has only just gone into care and much to my surprise has settled in well. At first she refused to come out of her room but with great patience from the staff she is now joining in a lot more and her personal hygiene has improved with encouragement from her care givers. I am very impressed with all the staff and the home.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ronald A (Son of Resident) on Monday 25 July 2016. Relates to July 2016.
At Abbey Wood Lodge there is a really good atmosphere, as soon as you walk in the door. All the staff are helpful and informed. The residents are very well looked after and entertained with regular trips out with lots of mental input. I feel my mum is safe, well looked after and happy.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ruth K (Daughter of Resident) on Thursday 23 June 2016. Relates to June 2016.
My mum has just stayed at Abbey Wood Lodge for her third visit since my dad died last year on respite weeks for me. I was very impressed with the way the staff are with the residents. My mum really enjoyed her stay there and it gives me so much peace of mind knowing she is looked after and she is happy. Mum will be 90 years old in February but does not look it and is quite healthy for her age.
My mum is due for another week in September and is quite looking forward to it.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Anna B (Friend of Resident) on Thursday 2 June 2016. Relates to May 2016.
My close friend died here of a brain tumour and she had been here for over 12 months. Sadly my connection continues as my badminton partner of earlier days is here. I find conditions always bright and cheerful, staff extremely attentive and caring and lots of various activities. There are numerous outings for meals or interests and I have witnessed things like Sinatra tributes where as many as possible gets up to dance. There has been a trip for afternoon tea and a ladies day breakfast. The only weakness as far as I can see is a very small garden- new outside facilities would be good.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Review submitted from a Postal Card by Ian A (Son-in-law of Resident) on Tuesday 31 May 2016. Relates to May 2016.
The premises are new, clean and well laid out.
The carers provide a good standard of care.
The residents benefit greatly from the stimulation they receive from the in house entertainment and external visits.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Denise (Wife of Resident) on Monday 1 February 2016. Relates to January 2016.
My husband spent his first ever period of residential respite care (2 weeks) at Abbey Wood Lodge. He was admitted during a period of extremely agitated and difficult behaviour at home. He settled into care very quickly and seemingly easily and developed very positive relationships with the care staff. Presumably as a result of this he seemed to be much calmer in himself each time. I visited and reports back from friends and family who visited echoed this. All in all, as positive an experience as I would possibly have hoped for.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Sharon W (Daughter of Resident) on Wednesday 20 January 2016. Relates to January 2016.
My dad has just spent a week at Abbeywood Lodge (2nd visit). Could not fault the care given during his stay. Love the fact that the wonderful team do so much with the residents whether it's celebrating a birthday or going out for lunch. My dad seemed very happy and content to the point that he did not want to go home. Would highly recommend Abbeywood Lodge - second to none. Well done to all the team.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ian E (Relative of Resident) on Wednesday 20 January 2016. Relates to January 2016.
My relatives, a husband and wife both 94, have been in residence at Abbey Wood Lodge for almost 12 months now. The care and attention they have received has been superb and in my opinion could not have been better. My cousin unfortunately became quite ill and after the hospital discharged her back to Abbey Wood Lodge she was treated with great care and compassion until she passed away. The care received could not have been bettered. Since her passing her husband has been given excellent after care, he has been taken out to various venues and really pampered. This has been greatly appreciated by the resident and more so by his relatives. This has been a very caring home.
How likely would you be to recommend Abbey Wood Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
April 2017
Job Title: Manager
Joined: 2014
Description:
Sharon has 15 years experience in the care industry supporting people with a wide variety of needs. She is friendly, approachable and respectful of resident's needs. She supports the Registered Manager and staff at Abbey Wood Lodge.
Sharon has a Level 4 qualification in Adult Social Care.
Job Title: Deputy Manager
Joined: 2016
Description:
I have worked in the care industry for 13 years and have managed a home which I turned around from inadequate to good across all five domains.
I love to work in the care industry giving something back to the elderly. My main focus is too provide safe,effective person centred care.
Job Title: Clinical Teacher
Joined: 2016
Description:
Tell us a bit about your job. What tasks do you oversee from day to day?
I work two days a week as a Clinical Teacher, one day in Parklands Lodge and one day in Abbey Wood Lodge. I have two main roles, that of teacher and the other in a service improvement role.
Because person-centred care underpins everything we do at the Athena Healthcare Group, my role is to support and develop the care staff, so they keep up-to-date with new polices, research and ideas. Residents can then live well in a compassionate and caring environment, well supported by the team and their families.
What do you enjoy most about your job?
I absolutely love being part of the care team. The staff are motivated, enthusiastic and full of ideas on how to best individualise care, it's a real pleasure to teach them. I am also really pleased how seriously the company takes learning and development.
Outside work, what do you enjoy doing in your free time?
I have great fun going out with my family - my husband and two grown up daughters. Cycling is my other main hobby. West Lancashire is fabulous and I especially love cycling the canal paths.
What’s the best piece of advice you’ve been given?
I trained as a mental health and adult nurse and on both courses the advice I was given was so simple but so essential:
“Always be compassionate and kind to yourself; well balanced routine, nourishing food, good sleep, fresh air and exercise, time for family and friends, then caring for others will always be a real joy.”
Job Title: Activities Co-ordinator
Joined: 2016
Description:
I have worked in the care sector for over 20 years working with people that are elderly and with people that have a diagnosis of dementia.
During my career I worked for 10 years in a buzy hospital, I have also worked as a Senior Healthcare Assistant and a Night Care Manager running a 66 bedroom dementia home.
Activities are always important to our residents, I enjoy bringing a smile to their faces and feel lucky to have this role as Activities Co-ordinator.
Job Title: Senior Care Assistant
Joined: 2015
Description:
Janice joined Abbey Wood Lodge from the domiciliary care sector, she is currently studying Level 3 in Health and Social Care.
There are currently no Care Home Idol entrants who have performed at Abbey Wood Lodge