Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.6 133 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1323

These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gavin Trerise (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.

Abbey Wood Lodge Reviews (133)

9.6

Abbey Wood Lodge has a Review Score of 9.6 (9.570) out of 10, based on 39 reviews in the last 2 years.
Over all time Abbey Wood Lodge has 133 reviews.

Overall Experience
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Reviewer Connection to Abbey Wood Lodge
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Total of 133, showing 61-80
Review from Jan L (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident since April 2021, my brother and I are so thankful for the continued care and compassion shown to mum by all the staff. Mum being 96 has a few health problems and the staff support her ongoing issues really well. Covid has added undue pressure to all the staff but with the guidelines
set out by Lancashire and good leadership they did what they had to do. Such difficult decisions at such difficult times. Thank you.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much, Jan for your lovely words. Its been a difficult time but with the support from our families, we have got through this and are looking forward to the future.

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Review from Catherine R (Daughter of Resident) published on 4 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly I would like to say if anyone is in the difficult position of having to choose a Care Home I would not hesitate to recommend Abbey Wood Lodge. The Lodge is always immaculate and feels more like a hotel than a Care Home. All the staff are extremely caring and reassuring and have been very supportive
of our family during these difficult and challenging times. The Manager is amazing, very professional, and caring and she has created a happy friendly environment all round. A massive thank you to everyone for going that extra mile.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your words, Kate. I will ensure that they are passed on to the care team. Mum is a joy to look after and the staff will really appreciate your praise of their care towards Mum.

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Review from A S (Daughter of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I was unable to visit mum more than once due to Covid outbreaks, the staff at Abbey Wood Lodge provided regular updates about her. When the chance eventually arose to visit, it was clear to see she had been well looked after and nourished. Mum’s since moved to another home as her needs have
changed and I’d like to take this opportunity and forum to thank the manager and her team for all their hard work, with a special mention to one member of staff in particular who I spoke with on several occasions. Kind regards.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for the lovely review, I will pass this on to the staff. We understand how hard it has been for all families and like to keep them updated every step of the way. I hope your mum settles in well at her new Home.

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Review from Jonathan F (Son of Resident) published on 3 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From day one my dad has felt that this lodge was an extension of his home and family. We as a family feel that my dad could not be better looked after. Every time we visit you aren’t made to feel like a visitor but made to feel like it’s a family environment. My dad has complex needs and the lodge and
staff cater for his every need. The staff keep you updated constantly which is a great thing. Even though we have had lockdown we still have received pictures and newsletters of what has been happening and informed of in-house activities. Athena company should be very proud of the manager and the rest of the staff at Abbey Wood because without you guys it wouldn’t stand out and excel our expectations daily. Thank you for being a part of my dad's life as I’m certain you have given him extra years with your love, fun, and dedication.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words, it means so much and I'll pass this on to the staff. Your dad is part of the Abbey Wood Lodge family and has staff smiling daily. It's a pleasure to be able to look after him.

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Review from Peter M (Brother of Resident) published on 1 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a time when everything was new and quite frightening, the staff were excellent showing empathy, compassion, and kindness. This is evident every time I visit too and my brother is responding extremely well to it. Thank you for your professionalism and kindness.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much Peter for your lovely words. I'll be sure to pass this on to the care team.

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Review from S S (Daughter of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Reception staff very diligent and polite. All rooms clean and tidy. Covid test for visitors is procedurally good and well-conducted. Care staff are pleasant and appear genuinely concerned and caring for the residents. My dad has been in about 2 months and has settled in well.
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

We appreciate you taking the time to comment, thank you so much, I will pass your comments onto the staff. Look forward to seeing you soon.

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Review from Stephen J (Son of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Abbey Wood Lodge now for nearly 4 years and has been looked after well. The level of care has improved even further since the current Manager, who was promoted internally took up her new role. Mum who suffers from Dementia is always happy and smiling when we go and see her and the staff
go beyond the norm to make our visits as enjoyable as possible. There are always lots of smiling faces when we visit from both staff and residents along with a clean and welcoming home.
Reply from Laura Cowen, Lodge Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. Mum is very much part of our family here at Abbey Wood Lodge. see you soon

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Review from Julie J (Daughter of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 93-year-old mum who lives with us recently had a two-week respite break at Abbey Wood Lodge when we had a much-needed break. The building and furnishings are attractive, clean, modern and fresh. She had an en suite room with a large window to look out of and brought her own bedding for familiarity.
She was a short walk from the reception area and was encouraged to join other residents for dining etc. I was apprehensive at first due to a previous poor experience at another care home but the staff were brilliant and were always on hand to reply to a phone call or email from me to reassure me about how Mum was doing. I was so pleased to hear that Mum had been venturing out of her room to talk to staff and residents. It shows me she felt comfortable there. A beautiful care home is nothing without quality staff. The attentive, friendly, caring, competent staff are what make Abbey Wood Lodge such a great place. Mum will be returning there when we have our next break.
Thank you Abbey Wood Lodge!
Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your lovely review, Julie. It is always nice to hear from family members feeling like their loved one is cared for and looked after and that you feel so supported from our members of staff. We look forward to having mum back very soon.

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Review from Martin B (Son of Resident) published on 20 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review follows the most unusual period of pandemic lockdown. The staff have been exceptional at caring for my mother over a very difficult time for all concerned. Thank you to all of you. Since my mother moved to Abbey Wood Lodge there has been a high turnover of managers. In spite of this instability,
the staff have stuck to their task with the manager now in charge there is already a noticeable improvement. Well done to her.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your review on behalf of your mother. It's always great to hear such positive feedback, the team really appreciate it. We cannot fault our staff, in fact, they are a 5* star team, and through this last year, have worked hard to make everyone as comfortable as they can. We guarantee to keep the standards high. Thanks again.

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Review from Janet H (Daughter of Resident) published on 21 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum broke her leg last year and is only able to take a few steps, however, all the staff have so much patience with Mum and encourage her to do what she is able to. Without this encouragement Mum would have been totally immobile I am sure. Communication has been difficult throughout Covid but the manager
and the team have always made sure that family and friends have been able to connect with residents in many different ways and again staff have shown much patience in this. The home has kept us informed of any changes in the home and have facilitated visits to relatives, always following government guidelines. The care, food, maintenance has continued to be of the same high standards regardless of the difficult conditions that the home and staff have had to endure with covid. I certainly feel that Mum is as well as she is because of the love and care she receives from all the staff along with the lovely home-cooked food and that gives us comfort and reassurance as a family.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

We really appreciate the time you have taken to complete this positive review. Our staff take great care and respect when providing support for all our residents and their loved ones. We are particularly proud of the incredible work they do on a daily basis while we work through COVID-19. We have tried to keep life as "normal" as possible, and our standards are high at Abbeywood. We have stayed within Government guidelines all the way, hopefully keeping loved ones informed. Thanks for your lovely comments, and I will make sure that the staff are told, it's greatly appreciated.

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Review from Alwyn S (Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have resided at Abbey Wood Lodge for five years now and have seldom needed to complain about my care. Overall, I can say it is extremely good!
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you so much for your lovely review. We really do work hard at providing daily care, and times have been difficult. Communication is also a big part of what we do, and I am glad you feel we do it well. Thanks for continuing to support us as always.

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Review from Dawn H (Daughter of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I chatted to a staff member as Mum needed help. The manager visited Mum at home and was friendly, informative, understanding and talked to Mum as if she has known her all her life. Mum went in Easter Monday and she has blossomed with the love and care shown. She has now joined in activities and talked
with other residents, so totally different.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you, Dawn, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Abbeywood Lodge has been so positive. All of our team are committed to providing the best possible care experience, for all of our residents, and it is very rewarding to have their efforts recognised.

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Review from Donald W (Husband of Resident) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Abbey Wood were wonderful and I thought of them as extended family. They all took such good care of my wife and were so sympathetic and helpful when she died. The head office in Southport left a bit to be desired.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge. Your kind comments are very much appreciated and will certainly help others who are searching for a 'forever home' for their loved one. We are sorry about the passing of your wife, but rest assured she was well taken care of and loved.

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Review from Dorothy R (Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came here in August 2019 after falling and a spell in hospital. My family and I were impressed by the welcome, cleanliness and appearance of my room. The staff are very helpful and are good at getting the necessary medicines required, and show real care and thoughtfulness. I think that they work hard
and things carry on well in spite of staff shortages sometimes.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your lovely review, it is a true testament to the staff that you take great comfort with the care you received at Abbey Wood Lodge when you stayed with us. It is so nice when those who actually stayed here, compliment the care and dedication concerning our staff. They are all 1st class. I will pass on your comments and compliments to all our truly wonderful team.

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Review from D E (Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to the virus, not much is going on.
Staff are pleasant and helpful.
A phone in my bedroom would add greatly to my stay.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. A telephone can be provided if you contact the reception area at the Lodge.


I will pass on your feedback to the team.

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Review from H W (Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good and friendly - all the staff here at the above resident property.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you very much for such a kind review. We very much appreciate your words, the manager and her team, work so hard to ensure that they deliver nothing but the best of care.
The staff are specially chosen for their empathy towards all of our residents who are part of our family. They are there to assist with anything you need, at all times. I will let them know of your lovely words.
Thanks again.

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Review from Anita M (Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay in here is good, feels like a hotel at mealtimes and night time, very friendly place.
Staff and carers are very good and will help you if needed. I have had lots of laughs and fun. Activities have been very grateful for me.
Reply from Susan Derby, Business Development Manager at Abbey Wood Lodge

Thank you for your glowing review, we really appreciate your kind words. The manager and the team at Abbey Wood Lodge cherish our residents and strive to make our home a happy environment.
Yes, indeed, a lovely environment is what we offer here, along with marvellous food and activities. Keep on laughing, we always guarantee smiles.

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Review from R E (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are impressed with the care my father is receiving at Abbeywood Lodge. Staff are professional, friendly, caring and nothing is too much trouble for them. They have been very supportive to my mother and myself during this difficult time. There is a wide ranging programme of social activities. The
home is immaculate and the food, good and varied. Cakes are excellent. It is comforting to know my father is being so well looked after and we are extremely pleased with our choice.
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Review from M W (Friend of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attended my first coffee morning to meet with a recently enrolled resident, arranged after my initial visit a fortnight previously.
On both visits, I was welcomed into a safe and friendly environment. The staffing levels appeared good and residents appeared to have their needs considered and met with
friendliness and dignity. The whole environment appears to be a wonderful "home from home" and a visitor, I was made most welcome.
Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review. We are so pleased that you enjoyed your visit to Abbey Wood Lodge, our weekly coffee mornings are always a good opportunity for everyone to join our family atmosphere and enjoy the "home from home" warm welcome. I will be sure to pass on your comments to the staff team.

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Review from C P (Son of Resident) published on 23 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a great time, think everyone did. Also, Mum loved going on the old train ride and seeing all the old trains. Everyone was very caring.
Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review regarding the care at Abbey Wood Lodge and the recent trip that you and your Mum attended, our lifestyle coordinators like to arrange meaningful outings for our resident to enjoy and if the family can attend it makes the experience even more enjoyable for them. I will pass on your comments to the team.

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Current Review Score: 9.6 (9.570)

Overview of Review Score

The Review Score of 9.6 (9.570) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.570 for Abbey Wood Lodge is calculated as follows: ( (361 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (25 Very Poors x 1) ) ÷ 458 Ratings = 4.57
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Meet the Team (0)

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