Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.7 132 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1323

These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gavin Trerise (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.

Abbey Wood Lodge Reviews (132)

Total of 132, showing 81-100
9.7

Abbey Wood Lodge has a Review Score of 9.7 (9.664) out of 10, based on 38 reviews in the last 2 years. Over all time Abbey Wood Lodge has 132 reviews.

Overall Experience

  • 111
  • 17
  • 0
  • 1
  • 3

Date Published

132
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Review from Stanley E (Husband of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife became a resident at Abbey Wood Lodge due to her frailty. She feels happy here, I have been to have lunch with her. The food is excellent. It is very comfortable here and the staff are good.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review.We are so pleased that your wife is happy and settled, I am glad that you are both enjoying your lunches together and the home cooked menu that we offer. I will pass on your kind comments to the staff team at Abbey Wood Lodge.

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Review from Catherine E (Resident) assisted by family/friend published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Abbey Wood. I am content. The food is homemade and a good variety to suit all. My room is very comfortable and well-appointed. The staff are polite and helpful day and night. I like to have meals in the dining room with other residents. There are lots of activities for residents.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

We are so pleased that you are happy and content at Abbey Wood Lodge, and enjoying the company of the your new friends. I will pass on your lovely comments to the staff team.

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Review from Janet D (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very impressed with everything at Abbey Wood Lodge. My mother feels safe, supported and happy here. The staff are responsive, kind and patient. My mother loves the food, the social activities and the ambience of the setting. We are very happy with this choice.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Thank you for your lovely review. We are so pleased that you and your family are impressed with everything, and that your Mum is happy and enjoying life at Abbey Wood Lodge. I will pass on your kind comments to all the team.

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Review from J H (Son-in-law of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, clean and tidy.

Reply from Allison Kennie, Registered Manager at Abbey Wood Lodge

Myself and the team at Abbey Wood Lodge would like to thank you for your lovely review.

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Review from B A (Husband of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect in every way.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your lovely comments. I will be delighted to share these with our team.

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Review from Corinne G (Friend of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant, clean airy surroundings. Caring, helpful, friendly staff. A high degree of professionalism. Very impressed from entering the building until we left. My friend looked peaceful, dressed appropriately and clean. Obviously felt at home with surroundings and staff.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your lovely comments. Your feedback is very much appreciated and I will be delighted to share your views with our team.

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Review from B C (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff from carers, reception and kitchen and maintenance to be very friendly and helpful. Also cleaning staff are very thorough.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you very much for your kind words. We very much appreciate your feedback.

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Review from S G (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care given to mum. The staff are very friendly and helpful. The home is kept clean and is light and airy with an outdoor area which mum enjoys on warm days.
Mum tends not to partake in many activities as she is registered blind which is very limiting.
Mum doesn't
have much appetite but the food is OK apart from soggy vegetables.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for your very valuable feedback. I’m really pleased to see that you and your Mum find our team friendly and helpful and our environment clean and bright. We aim to provide consistently excellent service in all areas and your comments will help us to achieve this.

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Review from Gez K (Son-in-law of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law could not have better care. He describes the staff as his family and he is very well loved and cared for.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

Thank you for such lovely comments. I'm really pleased that your father-in-law feels this way about the team, I know he is very much loved and respected by everyone at Abbey Wood Lodge.

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Review from Kevin D (Son of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very professional and extremely friendly and the building itself is well designed and maintained. The residents seem very content and well looked after.

Reply from Allison Kennie, Home Manager at Abbey Wood Lodge

The Manager and Team would like to thank you for your very kind review. We're really pleased that Mum is enjoying life at Abbey Wood Lodge.

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Review from Andrew T (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a care home and I was not sure what to expect. It was difficult at first as I did not know what to expect of the staff and management, but once I got to know the staff, they all seem quite happy to be here and this reflects on the care given to the residents. Overall a well run
and caring environment.

Reply from Benita Davies, Cluster Manager at Abbey Wood Lodge

The manager and staff at Abbey Wood Lodge would like to thank you for your review, and are pleased that Mum is settling in well.

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Review from C H (Sister of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister moved here from a previous care home in another area after the loss of her husband. She never went out alone and there were no activities. Having only been here for a few months she is now enjoying life and able to go out in the park alone.

Reply from Sharon Hall, Home Manager at Abbey Wood Lodge

Thank you very much for taking the time to review Abbey Wood Lodge.

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Review from Joanne C (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been so patient, understanding and kind towards my Mum. Their care has been fantastic.

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Review from M D (Son of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoyed her stay. Has been here before. Overall very nice experience for her.

Reply from Sharon Hall, Home Manager at Abbey Wood Lodge

The Manager and staff at Abbey Wood Lodge are so pleased that your Mum enjoyed her stay with us and would Like to thank you for your review,

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Review from A S (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and staff are very helpful. Food is very good, rooms are spacious - good facilities and very clean.

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Review from Kay H (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Abbey Wood Lodge on 21st October 2016. The care she receives is first class! She is extremely happy, loves the activities that are provided on a daily basis, especially singing.
She is looked after 24/7 and this gives her peace of mind.
The staff/management are wonderful. The food
is great since taking on a new chef. Her room is modern with ensuite shower - giving her dignity.
I have already recommended Abbey Wood Lodge to many people. The home is fantastic and is a credit to the owners.

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Review from Audrey (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff at Abbey Wood Lodge are caring and supportive, not just to the residents but also their families. I have had and continue to have wonderful support from them as I come to terms with the loss of my father and the fact that my mum now needs to be in care. They have listened to me and spent time
with me when I have found the situation very difficult to deal with. They have hugely supported mum, me and our family with the transition of moving into this stage of mums care.


Mum is treated with care, empathy and dignity and I know that when I leave her, she is with people who genuinely care and want what is best for her. This plays a vital role in our ability as a family to come to terms with the situation. I include ALL staff in this recommendation. The staff in the kitchen, laundry, cleaners and the handyman, all have a good friendly and caring attitude toward my mum, happy to stop and say hello and ask her how she is. This makes for a lovely homely and family feel to Abbey Wood Lodge.

Reply from Sharon Hall, Manager at Abbey Wood Lodge

Thank you for the lovely comments and taking the time to review Abbey Wood Lodge.

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Review from Sue A (Daughter of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely friendly staff, nothing is too much trouble and Mum is always treated with dignity. The home is always very welcoming and there is a lovely atmosphere when you walk in.

Reply from Sharon Hall, Manager at Abbey Wood Lodge

Thank you for the lovely comments and for taking the time to review Abbey Wood Lodge.

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Review from Mark W (Son of Resident) published on 8 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
Excellent supervision and management.
Excellent facilities.
Excellent food and nutrition.
Excellent care.
Excellent cleaning regime.
Excellent reception.
A caring professional team that is ready to listen respond and fix anything that’s brought to their attention.

Reply from Sharon Hall, Registered Manager at Abbey Wood Lodge

Thank you for taking the time to share your review, I will share all the lovely comments with the team.

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Review from Stanley W (Son of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been here for 8 months and all of the staff have been very helpful. A very neat and clean care home - I have had no problems whatsoever with the standard of care my father has been receiving.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Abbey Wood Lodge is calculated as follows: ( (361 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 446 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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