Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.7 132 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1323

These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gavin Trerise (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.

Abbey Wood Lodge Reviews (132)

Total of 132, showing 21-40
9.7

Abbey Wood Lodge has a Review Score of 9.7 (9.664) out of 10, based on 38 reviews in the last 2 years. Over all time Abbey Wood Lodge has 132 reviews.

Overall Experience

  • 111
  • 17
  • 0
  • 1
  • 3

Date Published

132
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Review from N S (Friend of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and they truly care about the residents. My mum can sometimes have challenging behaviour due to her dementia but they support her with person-centred care and kindness. They come up with individual strategies that Mum responds positively to. The care home environment is spotless
and clean and the food is lovely. I felt guilty when Mum had to go into residential care but not anymore as they are caring for her as though she is part of their family. Me and my family will forever be grateful to all the wonderful caring and compassionate staff - much love.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review. We are deeply touched by your kind words and are delighted to hear that your mum is receiving the personalised care and support she needs. Our team is dedicated to providing compassionate, person-centred care, especially for residents with dementia, and it's wonderful to know that their efforts are making a positive difference for your mum. We take great pride in maintaining a clean and welcoming environment, and we're glad you find the food to be lovely. It's completely natural to feel guilty about moving a loved one into residential care, but we are grateful that you now feel reassured and confident in our care. Your gratitude means the world to us, and we are honoured to care for your mum as if she were part of our own family.

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Review from Victoria S (Daughter-in-law of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager has been extremely supportive in enabling my mother-in-law to have a smooth transition to Abbey Wood Lodge. She and the excellent staff have helped my mother-in-law to settle and adapted to her needs. They are caring and compassionate. My mother-in-law gets involved in all activities and
enjoys the company of others facilitated by the staff. Recently the chef made her a birthday cake and staff made a fuss of her. Thank you for going above and beyond.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your wonderful feedback. We're thrilled to hear that your mother-in-law's transition to Abbey Wood Lodge has been smooth and that both our manager and team have been supportive in adapting to her needs. It's heartwarming to know that she feels cared for and engaged with the activities and company we provide. We're also delighted that the birthday celebration made her feel special - our team loves to go above and beyond to create memorable moments for our residents. Your kind words are greatly appreciated.

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Review from C H (Grandson of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm loverly care home with loads of staff always on hand to assist with anything my gran could need. The management are lovely and always willing to assist with any issues we ever have, and the carers go above and beyond to make sure my gran is as comfortable as she can be, and she has the best time
with all the activities provided daily.

Reply from Alicia Bradon, Sales Manager at Abbey Wood Lodge

Thank you so much for your kind words. We're delighted to hear that your gran is receiving such warm and attentive care at our home. Our team strives to be always available and supportive, and it's wonderful to know that both the management and carers are meeting your needs and exceeding your expectations. We're also glad to hear that your gran is enjoying the activities we provide daily. It's our goal to ensure every resident feels comfortable, engaged, and valued. Your feedback means a lot to us, and we truly appreciate your recognition of our efforts.

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Review from Elaine B (Daughter of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were welcomed by the receptionist and other staff.
The activity coordinator had invited us to a father's day afternoon tea. She had gone to great lengths to decorate the room, with balloon displays and appropriate signs, she made personal keepsakes for each father. The food buffet the chef made
was delicious and well laid out.
On returning my dad to his floor he was greeted by the carers and given a cup of tea. Many thanks.

Reply from Alicia Bradon, Marketing and Communications Manager at Abbey Wood Lodge

Thank you for sharing your wonderful experience with us. We're delighted to hear that you felt warmly welcomed by our receptionist and team. It's heartening to know that the Father's Day afternoon tea was a special event for you and your dad. Our activity coordinator takes great pride in creating memorable experiences, and we're thrilled you appreciated the decorations and personal keepsakes. We're also glad to hear you enjoyed the delicious buffet prepared by our chef. It's wonderful that your dad was warmly greeted by the carers and given a cup of tea upon returning to his floor. Thank you for your kind words and for being part of our community. If there's anything else we can do, please don't hesitate to reach out.

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Review from I S (Daughter of Resident) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass on a huge thanks to one member of staff in particular on reception on Saturday 1st June. My son and daughter-in-law were bringing my mum and dad's great-grandson to see them, she went out of her way to make this an incredibly pleasurable experience for all of us, thanks once again
to that particular staff member.

Reply from Alicia Bradon, Marketing and Communications Manager at Abbey Wood Lodge

Thank you so much for your heartfelt review! We're thrilled to hear that your visit on Saturday, June 1st, was such a positive experience. Our reception team takes great pride in making every visit special, and it's wonderful to know that this particular staff member made such a memorable impact on your family's day. We'll be sure to pass on your thanks to her. We appreciate you taking the time to share your experience, and we look forward to welcoming you and your family again soon!

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Review from Sarah G (Stepdaughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My Stepdad was only in Abbey Wood Lodge for 13 days before becoming ill and had to be admitted to hospital. During that time, he received very good care from the staff on the top floor, particularly one staff member.
Our problem with the home was with the Manager. Due to being so ill and immobile
in hospital, my Stepdad obviously deteriorated. The Manager of AWL made the decision to refuse to take him back and then refused to meet with us face-to-face to discuss how to move forward, only changing her mind when we asked about the complaints procedure. One of the reception staff was very stony faced when we went in for the meeting and made us feel uncomfortable when all we were doing was to get my Stepdad the best place for his needs. It was a very upsetting time and we felt that we should have been treated with more understanding and compassion.
In summary, I would only recommend this home for people who are guaranteed not to deteriorate to the point where they are more difficult to look after.

Reply from Laura Cowen, Marketing and Communications Manager at Abbey Wood Lodge

I deeply regret that you feel this way. It has always been my utmost priority to ensure that your stepdad receives the highest quality of care possible. From our perspective, we believed that we provided this level of care. However, after reviewing the information provided by the hospital and assessing his condition during our visit, we concluded that we would be unable to meet his increased care needs. Initially, I was unable to meet with you due to prior commitments that were already scheduled for the day. However, I rearranged my schedule to accommodate our meeting later in the afternoon. I understand your concerns and apologise if you feel that I let your stepdad and your family down. If you would like to discuss this matter further or have any additional questions, please do not hesitate to contact me. Your feedback is invaluable, and I am committed to addressing any concerns you may have.

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Review from D A (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with all the carers and their caring ways towards the residents and nothing is too much trouble for them. Everybody I have met is really kind and considerate. I love going to see my dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review I will be sure to pass on your comments to the team.

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Review from Chrissy R (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Supporting my mother when she fractured a disc in her spine. Accessing hospital and follow-up care. Making her as comfortable as possible during this distressing time. Keeping her spirits up was important as the injury took away her independence from walking in the park and pottering in the garden.
I thank those staff who took the time to encourage my mother's recovery.

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Review from Robert E (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful and residents are looked after very well. Facilities are excellent and carers are respected and liked by Mum. I never hear Mum say a bad word about the carers.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.

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Review from Phil P (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The peace of mind I now have from knowing my mum is cared for at Abbey Wood is priceless. The staff are lovely, always keep me informed if she's not feeling well, and the food is wonderful. All in all, it's lovely.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.

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Review from Andrew T (Son of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care, as usual, lovely day out with Mum to see the Panto with other residents. Mum is well looked after and has been since she has been there, more than a year and a half now, food is always fantastic.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words Andrew I will be sure to pass them on to the staff.

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Review from J H (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - my mum is very happy considered warm and very well fed!

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review. The team are exceptional, and we are rightly proud of the care they deliver. We are so glad your mum is settled and enjoying her time with us at Abbey Wood Lodge.

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Review from J H (Daughter of Resident) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I walked in the front door of Abbey Wood Lodge I knew it was the place for Mum. The staff are friendly, welcoming and always cheerful. The rooms are clean, nicely decorated and serviced regularly. There were a lot of activities going on in the run-up to Christmas when I visited and I enjoyed
participating with my mum. That was a nice opportunity. I stayed for a few meals and the food was great. The staff are very attentive and Mum only needs to ask to get anything she needs. I’m so thankful she is in such a nice place and that she is safe and well cared for.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

It warms our hearts to hear about the positive experience you and your family have had since your mum's arrival at Abbey Wood Lodge. We strive to create a welcoming and compassionate environment for all our residents and their loved ones. Building strong relationships with our residents' families is essential to us, and we're delighted to hear that you feel welcomed and at ease.

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Review from Christina G (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad decided that he wanted to move into the safety of a care home knowing that there would always be someone there to help him when he needed it. I looked around several homes there's always a compromise, so I couldn’t believe my luck when I visited Abbey Wood Lodge. I was greeted by one lady on
reception who took me around the home and then sat down with me to discuss my dad and answer any concerns or questions I had. The bedrooms are nicely decorated, clean and bright. Lovely lounges, no old antiquated chairs. There was an afternoon event going on in the lounge for the residents, and it certainly gave me the feeling that Abbey Wood Lodge was full of life. So often not the impression you get when visiting care homes. My dad has moved in, and he absolutely loves it. I asked him if was he happy, and he replied ‘very"- that is truly peace of mind for me.
To all the staff, I would like to say thank you for welcoming him and making it feel like home.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your lovely review, it is a wonderful testament to the staff that you take great comfort with the care your dad is receiving. It is true, it can be a minefield but we are glad that you have had help every step of the way.
It is so nice when families appreciate the hard work that goes into keeping everyone happy and content. That's what all the staff here at our beautiful home try and achieve. I will pass on your comments and compliments to all the team at Abbey Wood Lodge.

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Review from D M (Friend of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work extremely hard to ensure all resident's comfort, happiness and well-being. They are also very kind and caring. This is what I consistently experience whenever I attend Abbey Wood (at least once weekly).

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review and 5-star ratings. We do appreciate feedback from family members who are able to give others a true picture of the care and daily life of their loved ones at Abbey Wood. I will pass your comments to our staff.

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Review from Beryl C (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very good and very caring. Would recommend this care home to anyone needing a place to stay.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you very much for your 5-star review and comments regarding Abbey Wood Lodge. The team work very hard to ensure that everyone is well cared for and all are happy and safe, it is great to know that their care has made such a positive impact on your wife's health and well-being.

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Review from Maureen B (Wife of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really upset as a family when it became obvious to us that we could no longer look after my husband at home. However, the staff at Abbey Wood Lodge have helped enormously with his transition into the care home environment which has allowed us to have comfort that all his needs are taken of.
He is happy in his new environment which in turn makes us happy as well.

Reply from Susan Derby, Business Development Manager (Support) at Abbey Wood Lodge

Thank you for your review of Abbey Wood Lodge, it is very much appreciated. It is good to receive first-hand testimony regarding life in this beautiful home.

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Review from Emmalene C (Granddaughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent place.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review; this means a lot to me and the team.

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Review from I P (Son of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon arrival in reception, we are greeted with a smile; all receptionists are welcoming and complete their job in a professional manner.
With so many staff in a care home, it is very difficult to know them all. I know that some are not as friendly as others, so I must highlight and praise three particular
members of staff.
The medical care and contact with the local GP practice is excellent. One staff member goes above and beyond in helping residents with their medical care - she is very friendly, a good listener and a dedicated professional.
I am happy that all these people are taking great care of all the residents.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you so much for such a lovely review. We really do try to make the Lodge welcoming for our families as well as our residents. I will make sure the manager and the team know how happy you are.

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Review from Clare F (Wife of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father's Day breakfast, myself and our daughter came to Abbey Wood Lodge - absolutely fabulous; everyone enjoyed their breakfast, so a massive thank you to the event manager and the chef for the wonderful food and activities.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you for your feedback. I shall ensure Laura and the team know how much you enjoyed it, and look forward to seeing you at our next event.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Abbey Wood Lodge is calculated as follows: ( (361 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 446 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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