Abbey Wood Lodge

173 County Road, Ormskirk L39 3LU
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9.7 132 Reviews
  • Abbey Wood Lodge, Ormskirk
Abbey Wood Lodge care home in Ormskirk, Lancashire provides people with a caring, supportive home.

The care home has a wide range of facilities and social activities. Residents can enjoy landscaped gardens.

Trained staff give people a wide range of care services such as dementia care, respite care etc.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210
  • RESPITE Self-Funded Residential Care: from £1323

These prices are only a guideline, please contact Abbey Wood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Gavin Trerise (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2014
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Visiting

  • The home offers a warm welcome to all relatives visiting loved ones.


    If advance notice is given, visitors are welcome to use the facilities. For example, friends and family may like to join loved ones in the spacious dining room for a meal or even enjoy a light bite in one of the tea rooms.


    In order to dedicate the time to provide an initial look around, the Lodge requests that viewings are organised in advance to ensure staff members are available.

Parking

  • Number of off-road parking bays at the front of Abbey Wood Lodge including a disabled bay. Additionally, restriction free parking on County Road.

Abbey Wood Lodge Reviews (132)

Total of 132, showing 41-60
9.7

Abbey Wood Lodge has a Review Score of 9.7 (9.664) out of 10, based on 38 reviews in the last 2 years. Over all time Abbey Wood Lodge has 132 reviews.

Overall Experience

  • 111
  • 17
  • 0
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  • 3

Date Published

132
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Review from Susan K (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has reviewed the best standard of care during his five years at Abbey Wood Lodge. The staff are always caring, responsive and meet his needs with dignity. He has formed an excellent relationship with them and always feels safe, secure and well looked after. He has always described the food
provided very positively - get loves his food! He has been involved in many activities, including days out during his time at Abbey Wood Lodge. I and all member of my family are very pleased that we chose Abbey Wood Lodge for Dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely comments; I’ll be sure to share them with the staff. We love having Dad at the Lodge; he is part of the family.

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Review from K M (Son of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Lodge is an excellent facility, the staff are brilliant in how they care and see to the needs of my father. There are a lot of different activities in the day for them to do. We always feel welcome when visiting and are so pleased and confident in the care he is getting. The food is of very high
quality.

Reply from Jayne Burns, Lodge Service Advisor at Abbey Wood Lodge

Thank you for your lovely review of our home. I will be sure to pass on to the care team how pleased you are with the care your father receives.

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Review from J H (Son of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her time at Abbey Wood Lodge, my mother received excellent care. There were plenty of activities to keep occupied in an enjoyable way. The care she received towards the end of her life was full of compassion. She passed away very peacefully at the home on June 2nd having received the last
rites in accordance with her wishes and faith.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your words. Your mum will be very much missed.

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Review from S M (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked at quite a few homes in our local area and this home was by far the nicest. The staff are very welcoming and help with any questions we have. My dad has settled in really well and enjoys the company of other residents as he lived on his own for quite a few years. He loves all the activities
and joins in the best he can. The care he receives in amazing is amazing. The home is very clean and the food is lovely, would highly recommend Abbey Wood Lodge.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely review, I will be sure to pass this onto the care staff.

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Review from H H (Granddaughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a resident here and she is so well looked after. Her room is very homely, they offer activities regularly and take the residents out into the community. The care staff are wonderful in taking care of my grandma and the home is always pristine clean. The manager is always on standby to
help with absolutely anything and answer and queries. Would 100% recommend it to anyone looking to have their relative well looked after.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words it means so much to the staff and myself here at Abbey Wood Lodge. We are delighted with how well your grandma has settled in and enjoys the activities.

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Review from Rosemary B (Sister of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my sister who has been a resident at Abbey Wood Lodge since just before Christmas. The care she receives is so excellent. The staff are all friendly and kind towards my sister and myself when I visit. They really are very professional, but with kindness, sensibility and genuine care,
and also wonderful sense of humour. My sister is happy, well cared for, and has a fantastic social life with the care home. I think the manager and staff do a most worthwhile job and fully deserve the praise. It's like a five-star hotel!

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words it’s been lovely how well your sister has settled into the home. She loves bingo and the activities in the community are a big hit.

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Review from A D (Niece of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, comfortable surroundings, good social activities like bingo. I would highly recommend this home to any relatives or friends.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind review, means a lot to us at Abbeywood Lodge.

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Review from S G (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All are so friendly and professional and welcoming.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thanks you for you review. It means so much to us as a team.

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Review from E H (Son of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at a few homes in the area we chose Abbey Wood as the facilities and the home in general were superior. The staff were so friendly and welcoming too, since my mum moved in the staff have done everything you could imagine to help her settle in at this difficult time. My mum wasn’t in great
health when she arrived but within weeks she was looking and feeling better due to the very high standard of care given to her by the staff, by making sure the relative medical staff saw my mum. Which I couldn’t get when she lived at home. There’s always something going on in the home from bingo to children from local schools coming in to interact with the residents and special events like Mother’s bunch. I can’t thank the manager and her team enough for everything they have done over the months.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your comments I will pass this review on to staff. We are very glad you're happy with the service we provided at Abbeywood Lodge and Mum has settled in like part of the family.

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Review from M M (Friend of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to visit our friend, the staff were very friendly. Nothing seems to be any trouble. Had lunch in the purple room, it was delicious. Afterwards, we went into the lounge and had a natter with our friend.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you for your review this means so much to me and the care staff. We pride ourselves in delivering the highest standard of care to all our residents and families and friends.

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Review from R H (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent location in Ormskirk.
Great atmosphere and the staff are always available and on hand to help with any questions. My friend is very settled since arriving at the home and has improved in health with the care and attention received.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely comment, this means a lot to myself and the care team.

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Review from Christine M (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a better and lovely care home for my mum. It literally is now like her home, and she settled in no time at all. The staff are exceptionally caring. She has not looked so well and contented for many years. She loves the food, good, healthy, nourishing food and enjoys all the activities
she takes part in. Abbey Wood is clean and warm, and the staff are so friendly and careful. Thank you for giving me my mum back.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your review, Christine, I'll be sure to share it with the care team.

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Review from Patricia C (Friend of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I visited our friend and were very impressed with the whole package she was receiving. She was very happy and contented. We had a lovely visit, hopefully, the first of many. I have needed to deal with a number of care homes over the years regarding family members. Abbey Wood Lodge surpasses
every one of them, 100%. Fantastic. Well done.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely words, I will be sure to pass them on to the staff.

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Review from Joan W (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away at Abbey Wood Lodge. I cannot praise too highly all the staff. The carers, the cleaners, clerical, catering etc. My mum was looked after with care and compassion. She was never alone. As for the family, Abbey Wood could not do enough for us. They were so sympathetic and kind.
We were kept up to date with all care. The carers made sure that medical professionals were called for when needed. Thank you everyone at Abbey Wood.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much Joan for your lovely words, it has been a pleasure to look after your mum and get to know you all. Take care and we are here if you need anything.

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Review from A T (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care. Mum looks years younger, can't praise them enough. Mum couldn't walk properly when she arrived and is now running. Speechless.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words. Mum is part of the Abbey Wood Lodge family.

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Review from Lisa B (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place! All the staff at Abbey Wood lodge are amazing. They are friendly, approachable and nothing is too much trouble. Both my parents live at Abbey Wood and even though they have very different needs the staff cater for both of them brilliantly. They are both well cared for and looked
after, treated as individuals, and most importantly very happy. I have nothing but praise and would highly recommend Abbey Wood lodge to anyone. Thanks so much guys for everything you do for mum and dad.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your lovely words, Lisa. I will pass your comments on to the staff. Mum and Dad are part of the AWL family.

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Review from S C (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident of Abbey Wood Lodge for the past 6 months. She settled in well very quickly and loves living there, she even calls the other residents her ‘other family’. The staff are amazing. They are friendly and approachable and have done an excellent job of settling my Mum in and also
making us as a family, feel very happy with our choice of care home. We are kept up to date with any concerns and they are always available for any queries. The home itself is modern and purpose-built, very close to Ormskirk Town Centre, with a park on its doorstep, which is a bonus. It’s very clean and the facilities are excellent. The food is lovely. I would highly recommend Abbey Wood Lodge.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you, I will be sure to pass your lovely words on to the staff. We pride ourselves here at Abbey Wood Lodge to make families feel settled just as much as our residents. So glad Mum is settled and happy.

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Review from Sue G (Daughter of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents are at Abbey Wood Lodge and are extremely happy. The staff are so friendly, creating a real family feel, and are so caring. The staff go the extra mile to get to know mum and dad and make their stay enjoyable. It is very much appreciated. I would highly recommend the care home.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your kind words, Sue. Mum and dad are a very big part of the Abbey Wood Lodge family. Am so glad they are happy.

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Review from Peter D (Relative of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my relative received was excellent. The home has a happy environment and the staff are caring and professional. Our relative has been in the home for 18 months and at no time have we been concerned about her welfare and treatment. Her general health and mental well-being have improved considerably
since being in the home.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much for your comment Peter, it's a pleasure to look after your loved one. Look forward to seeing you soon.

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Review from Jan L (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since April 2021, my brother and I are so thankful for the continued care and compassion shown to mum by all the staff. Mum being 96 has a few health problems and the staff support her ongoing issues really well. Covid has added undue pressure to all the staff but with the guidelines
set out by Lancashire and good leadership they did what they had to do. Such difficult decisions at such difficult times. Thank you.

Reply from Laura Cowan, Lodge Manager at Abbey Wood Lodge

Thank you so much, Jan for your lovely words. Its been a difficult time but with the support from our families, we have got through this and are looking forward to the future.

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Current Review Score: 9.7 (9.664)

Overview of Review Score

The Review Score of 9.7 (9.664) out of 10 for Abbey Wood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.664 for Abbey Wood Lodge is calculated as follows: ( (361 Excellents x 5) + (52 Goods x 4) + (15 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 446 Ratings = 4.664

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Wood Lodge is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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