Review from Fiona H (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience

My mother wouldn't be alive without Anya Court! They picked up something was wrong really quickly and called an ambulance. They kept in touch as she fought for her life, giving us support. Mum was welcomed back like a valued family member, they have made her and us feel loved and cherished, providing

all the support she needs whilst maintaining her dignity. Thank goodness we chose them!

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Fiona,
Thank you so much for your kind words. We make it our job to really know our residents. That relationship-centred care enables us to understand our residents, so as in your mum’s situation, we can act quickly when we know something is wrong.
We share the journey together with you and our wonderful families. We are a team all of us. I am so proud to lead the team here at Anya, who all are committed and dedicated to you all. Many thanks.

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Review from Kevin H (Son-in-law of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care provided to my father-in-law. The staff are very hard-working, kind and considerate and nothing is too much trouble. The facilities are excellent and there is a lovely, family atmosphere.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Kevin, sincere thanks for your feedback. The team here at Anya truly walk in every day with the culture of care and our residents are at the centre of everything that we do. We pride ourselves on the family atmosphere as it is the teamwork of all of us that makes everything a success. Thank you again and I will give the feedback to the team.

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Review from Marina C (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience

Anya Court Care Home is an excellent care home and from the moment Dad walked through the doors into reception, he felt at home.
Right from the amazing reception team, the admin team and the carers, we knew Dad would be happy. He couldn’t have picked a nicer place.
He is looked after extremely well.

The carers have a wonderful bond with him and he is always happy.
There are plenty of activities going on which Dad often attends and he enjoys visiting the garden.
The team on Ballard are amazing and hardworking and very welcoming to all the families visiting.
We would highly recommend Anya Care Home.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Marina, thank you so much for your very kind feedback. We are very proud of our whole home approach for our residents and families and so pleased you are seeing this. Our lifestyle activities play an important part in the daily life of Anya Court and your dad certainly does enjoy them. I will pass on your kind words to all the team as I know they will be thrilled with this.

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Review from Susan H (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience

Anya Court does not feel like a care home at all. We enjoy visiting my dad and spending time with him in the garden and cafe. The staff are wonderful and my dad is very happy here.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Dear Susan, Many thanks for your feedback and kind words. Your dad is a joy to support and I love his contribution to our residents’ meetings. We enjoy having you all here as a family. Thank you again.

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Review from P D (Wife of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

Anya Court is managed very efficiently, and the staff are all most welcoming and friendly. Everybody always speaks to me when I visit and reports back on my husband they show genuine concern for him and have strategies in place to meet all of his needs. I feel that he is safe and well cared for there.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you so much for your kind words. Knowing you walk away from here feeling your loved one is safe and well cared for is so important to us. We work as a team with yourself to ensure his needs are being met. The family welcome is also important, you have to feel you are at ease here. Thank you again. General Manager.

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Review from R H (Sister-in-law of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience

This home is one of the best I have seen. I would be pleased to go there when my time comes, it won't be long I am 87 years old.

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Review from Louise N (Granddaughter of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience

We are happy in the knowledge that our poppa is well fed and well cared for at Anya Court. Although many activities are offered to the residents, Poppa declines them all, preferring to stay in his own room, apart from when we walk him down to the dining room for a drink, he's still always asked by the

lovely staff if he'd like to take part in the various activities. He sometimes says that the food isn't much good, but that's probably down to him now having a soft diet.

Reply from Shila Odedra, .Customer Relationship Manager at Hallmark Anya Court

Thank you so much for your kind words. Poppa does enjoy his own company and that is absolutely fine, everyone is an individual and we cater for those individual needs. Our lifestyle team visit him for a 1-1 to ensure he is ok and his new key worker will ensure he has everything that he wants and needs. I will ask the chef to pay him a visit to ensure he enjoys his food more. General Manager.

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Review from S S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience

A very happy and friendly atmosphere. The cafe and lounge are very welcoming. The grounds are very pleasant and wheelchair friendly. The activity programme is very good and varied. They are all well-run but leave residents able to choose which activities they wish to join in with.

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Review from A D (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience

Since arriving from hospital following a fall at home resulting in an operation my mother has received a high standard of care. She now feels at home at Anya Court but most importantly she feels safe and well cared for. I too have peace of mind which is also important. Any issues have been dealt with.

Communication is vital though sometimes this has been lacking.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your kind words. Moving into a care home from hospital is certainly not an easy move for anyone, so it was really important for your mum and yourself that you both had the peace of mind that mum felt at home and cared for straight away. Knowing your mum feels safe is so important and a credit to the team supporting her. It is a joy to see your mum happy in the activities she chooses to experience. We will work to improve the communication for you.

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Review from R C (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident of Anya Court since March. She joined in March and I have been very impressed by the kindness and professionalism that we have both been shown.
Mum suffers from dementia but she is fully enjoying the activities and amenities that Anya Court has to offer.
It was a momentous

decision to make the transition to a care home for Mum but, the choice of Anya Court has been the right one. Thank you.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you, for your wonderful feedback. Making the decision to move your loved one into a care home is as you say momentous and we take that responsibility very seriously when you entrust us with that care. Having an amazing community for our residents on their dementia journey, I am confident that the team will deliver the highest standard we can. Your mum has settled in so well and is embracing all the lifestyle activities. It was a wonderful experience when she went to the stables and worked with the horses, one of her passions. We know she will be experiencing a lot more in the future.
General Manager.

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Review from T L (Daughter of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience

All the staff are really approachable, and helpful, and it is never a problem to speak with you. Any issues found have been dealt with efficiently and in a very pleasant way. It's a lovely atmosphere all round. Thank you.

Reply from Stefanie Binning, Customer Relationship Manager at Hallmark Anya Court

Thank you for your lovely review. It is important that all of our residents' family members feel a part of the home and are able to openly approach any queries with the team. Your father has become an integral part of our community. We look forward to welcoming you soon. Kind regards.

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Review from E S (Friend of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience

Since coming to the care home to visit a close family friend daily, I have been welcomed, respected and treated wonderfully. The resident I visit is also well cared for, spoken and treated kindly and respectfully. The events they put on are also fun, friendly and enjoyed by all.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your feedback. It is important that any visitors feel welcomed into Anya Court, we really pride ourselves on the family and homely atmosphere here. Please do continue to enjoy your visits and feel free to join in any of the events with your friend.

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Review from L P (Daughter-in-law of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience

My father-in-law was at Anya Court for Respite care during October and November and was invited to attend their Christmas dinner at a venue on 21st December. This he happily attended, we dropped him off at Anya Court in the morning and collected him gone 5 pm. He joined in with the rest of the residents

with the minibus transfer, a three-course meal with drinks and entertainment. He had a wonderful day and we thank them for making him so welcome and giving him a good day out.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your feedback. It was a pleasure to welcome him to our Christmas celebrations. I went along too and he had a lovely time as we all did getting into the festive celebrations. It was nice for him to catch up with the friends he made during his respite stay and we look forward to welcoming him back again soon.

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Review from H F (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience

My Dad has lived at Anya Court for a few years and during that time has moved to different communities within the home as his needs have changed. The home is bright, modern and beautifully clean and the whole team know and looks after my Dad - reception, housekeeping, lifestyles and carers alike.
My

Dad now lives within the dementia community (Ballard) and I have been impressed with the care provided by this team in so many ways. His personal care is excellent, allowing independence where possible and ensuring dignity is maintained. He is always smartly dressed whenever I visit. The team have taken time to get to know my Dad, to learn about his past and his likes/dislikes. Nothing is too much trouble. I feel confident that he is safe. Risks are assessed and mitigated whilst enabling fun and freedom. Family are welcomed when visiting and encouraged to join various events held throughout the year. Communication from management is excellent and feedback is actioned.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you so much for your very kind words and feedback. It is so important to us that as a family you feel safe and secure in the knowledge your dad is being cared for to the highest standards. Dementia care is very important to us here at Anya Court and our team in our Dementia community are very committed to the care and support they give to our residents. Empowering and enabling residents to live well on their dementia journey is really important. Working with you as a family to ensure we maintain those relationships and keep your dad connected is very important. Maintaining your dad's interests and ensuring he feels those special experiences with you all is so important. Thank you again.

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Review from D N (Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience

Made very welcome. Staff are very caring and helpful very caring and helpful. Very friendly in every way. I will miss them all. They all work so hard, always time for you. It has been a pleasure to know each and everyone while I have been here.

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Review from Nicholas R (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience

Right from the first point of contact to enquire about costs and facilities Anya Court performed extremely well. All the Anya team were polite, well-informed and swift to respond. Our Mother was only there briefly, not really long enough for her to get to know all the team and experience the facilities,

no doubt she would have appreciated the activities if time had allowed it, however, she received extremely good care in her short time there.
The home is bright, modern, clean with good security and well maintained, with modern beds. The Anya Court team showed a lot of care and compassion to our Mother and made sure we were all looked after in the difficult closing stages of Mum's life. As a token gesture of our appreciation, the family bought some autumn flowers for the gardening club to plant out at their leisure. Would like to pass on our sincere thanks to all the staff at Anya Court.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Nicholas, thank you so much for your kind and sincere words. It was our honour to care for your mother and support all the family at such a precious time. I know all of the team will appreciate your kind words. Thank you again for the Autumn flowers, I know the gardening club are thrilled with them and the Primroses are out in the garden.

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Review from P D (Son of Resident) published on 25 November 2022
Submitted via Postal Card • Report

Overall Experience

I flew in from Australia to spend two weeks with my dad. When I was at Anya Court I found the staff extremely helpful and could not do enough for Dad and myself. This included hanging pictures in his room, taking on a game activity I presented to Anya Court and then allowing me to join in the hog roast

which was very enjoyable.

Reply from Stefanie Binning, Customer Relationship Manager at Hallmark Anya Court

Thank you for your lovely review, Paul, we were delighted you could join us for our spooky hog roast event and loved your game activity idea. Your father has become an integral part of our community. We look forward to your next visit. I will also pass on your kind words to the team.

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Review from Julie O (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience

My mother recently moved into Anya Court. She has settled really well. The range of activities supplied are excellent and she joins in everything. The meals supplied are excellent. She is really happy and contented. My family and myself are really satisfied and pleased with all the care and services

she receives and we are secure in the knowledge she is safe and contented.

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Review from Derek H (Son of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience

My mother stayed on a respite 14-day period, she was looked after and cared for well and got on with all carers in that respect. After she had worked her way around the complex she became very settled and was content. She enjoyed her stay and we hope to engage in further similar breaks in future. All

in all very satisfactory all round. Thank you.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Many thanks for your kind words, Derek. We are so pleased your mum enjoyed her stay. Your mother was a joy to support. I will pass your comments on to the team. Short-term stays are so important whether that is just a break or recuperation following an operation or a taster before moving into a care home. We are so pleased we can offer this service. Thank you again.

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Review from C B (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Anya Court for a number of years before, sadly, passing away in January. There was never a time when I doubted how safe and looked after she was.

Reply from Michelle Sides, General Manager at Hallmark Anya Court

Thank you for your feedback. Your mum is often remembered and knowing that our residents and families are secure in the knowledge their loved one is given the care they need and feel safe is so important. As always, so good to welcome you for your visits, our door is always open to you.

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