Anya Court, Rugby, Warwickshire
Anya Court, Rugby, Warwickshire
Anya Court, Rugby, Warwickshire

Anya Court is a beautifully designed home, based on Dunchurch Road, Rugby, providing residential, nursing and dementia care.

From the sights and sounds of the cinema, through to the smell of fresh coffee and homemade biscuits in the ‘Juke Box Café’ or simply chatting with friends in the landscaped gardens, it’s all about living life to the full within this community of care.

Winner of the Pinders Healthcare Design Award for ‘Best Care Home’ in 2015, Anya Court provides a warm and luxurious setting that encourages and enables residents to thrive, in happy, safe and comfortable surroundings.

The facilities allow residents to pick up the morning paper at the home’s corner shop or have a weekly hair and nail appointment at the hairdresser's.

Those residents that wish to do their own laundry can also use one of the many resident’s laundry rooms, designed to encourage active and independent living.

The specialist dementia community offers stability, reassurance and familiarity. Facilities include a Tea for Two Cafe with a traditional, interactive kitchen area and a large terrace overlooking the gardens, a laundry room and community room; all of which provide vital destination points for residents living with dementia.

Group: Hallmark Care Homes

Person in charge: Sara Gallagher (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 55+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Respite Care • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Anya Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 27 Oct 2017

Please contact the home for current vacancies

Reviews

9.7 Anya Court has a Review Score of 9.7 (9.748)

The Review Score of 9.7 (maximum of 10) for Anya Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 51 Reviews over all time. This Average Rating is also the rating value for Anya Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.748 for Anya Court is calculated as follows: ( (476 Excellents x 5) + (110 Goods x 4) + (20 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 607 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Anya Court is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 19 Reviews ÷ 14 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    43
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Anya Court?

  • Extremely LIKELY
    45
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Anya Court

  • Daughter of Resident/Service User
    22
  • Resident / Service User
    8
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    5
  • Wife of Resident/Service User
    3
  • more

My husband has been a resident at Anya Court for a month. He has dementia and severe mobility problems. I visit every day and we enjoy lunch together. His care throughout is excellent and I am made to feel very welcome. The whole care team dealt with a recent difficult medical situation in a most professional and caring manner. Staff levels appear to be too low on some occasions and lead carers need more time for consultation.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Ligia Silva, General Manager at Anya Court responded to this review on 24 Nov 2017:

Thank you for your comments. We have now had a meeting to discuss your concerns.

I have been a resident in this superb care home from 16/10/17 until 31/10/17. Both my husband and myself have been treated with the utmost respect when approached by members of staff. I will have no hesitation in recommending this establishment to any interested party in the future.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I visited Anya Court on an open day and was delighted by the greeting and courtesy I received. The care home was beautifully decorated and furnished, refreshments provided were excellent and the staff were all kind and caring. The garden was lovely and had obviously been planned to give residents the utmost pleasure - I particularly appreciated the chicken coop and the fence decorated with brightly painted, assorted garden tools, also the bowling/petanque area. In all, a thoroughly enjoyable experience - Anya Court certainly ticks all the boxes, first class!

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care that Dad had whilst in Anya Court was brilliant. I would go further and say that the love he had was brilliant. He always wanted to end his days at home, but sadly that was not possible. However, he said to me before he passed, that he must be in paradise with the attention he had. No better recommendation.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister-in-law moved to Anya Court on 2nd April 2017. The management and staff have been excellent in their care and concern for the wellbeing of my sister. The facilities and activities are great with something going on almost every day. Good friendships have been made.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend has only become a resident recently and I am a frequent visitor. Unlike other care homes I have visited, this has the ambience of a hotel. The menus are varied and imaginative and are displayed in a way that adds to the hotel theme. The nursing care is excellent and problems are dealt with promptly, supplying extra equipment as required.

The activities are varied and stimulating and the 'Pink Ladies' do an excellent job in their support of the care staff. All the staff are cheerful and friendly and make visiting a pleasure - not a chore.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a delightful home for our mother to live in. It is difficult to describe all the positive aspects of Anya Court in this short review. The staff, the facilities, the activities, the rooms, the food (and drink!), the grounds and hair/beauty therapy rooms are beyond exceptional.
The staff are friendly and caring, respecting the privacy and dignity of service users, whilst promoting independence where appropriate. Nothing is too much trouble for them.
I can honestly state that we can rest easy in the knowledge that our mother is receiving exceptional care.
We would not hesitate to recommend Anya Court.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been a resident for 4 months and has blossomed since he's been in the home. He can walk so much better, is not in pain, is generally more healthy and is extremely happy. All the staff are very kind and caring an cannot do enough for Dad. The facilities and comfort are excellent and the staff take on board any suggestions and requests. We cannot thank then enough for the peace of mind that it gives us.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My friend, unfortunately, became very ill in December 2016. The care home staff acted quickly and efficiently in getting paramedics and looking after my friend sympathetically whilst waiting for help to arrive. I was informed as soon as possible. I have found all staff very kind and caring not only in dealing with my friend but also with me.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Cannot fault anything.
Staff and management went out of their way to make this an excellent stay.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mum enjoyed her two weeks of respite care.
Staff were supportive in assisting her with regaining mobility so she could return home.
Thank you.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My darling Mum has Alzheimer's and the decision to move her into care was possibly the most heartbreaking and stressful decision I have ever had to make.

We chose Anya Court on a friend's recommendation and also due to the exemplary customer service. From my first initial phone call to the day Mum arrived I felt as though someone was holding my hand throughout the entire process. The care home itself is stunning, more like a hotel and level of empathy and compassion from everyone, there is second to none, from signposting relatives to care fees specialists to handing out tissues and comforting hugs their care extends to the whole family.

Mum has now been a resident for three weeks. In the first and second week, she packed her bags every day to go home. In the third week, she has regained her sense of humour and spends most of my visits chatting with her new friends!

If you are looking for a care home to cherish your loved ones then look no further, Anya Court is the best there is.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Finding suitable aftercare following major surgery was a very daunting prospect for me to face up to. My daughter insisted I must have the best care available if only for a short period of time. This proved to be correct. I always felt I was in the best place and help if required was available day or night. Thank you all. The staff were always helpful and friendly. They were not always confident with their talk. This gave me the impression that with more training and suitable supervision they could become a very good team.

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Debbie Allen, General Manager at Anya Court responded to this review on 25 Jan 2017:

Thank you for your feedback. I’m glad you felt that Anya Court was the best place for you. We always ensure that all of our training is up to date and work together to create an effective care team.

Following my mother's death in Feb 2012 it became very apparent that my father was unable to cope for himself. He was diagnosed with dementia and we decided to employ visiting carers to his own home. This continued until October of this year, eventually leading to 24-hour care. Following several hospital visits, we reluctantly decided it was time to find full-time residential care. Dad moved to Anya Court in October 2016. His mental state has deteriorated further (he has lost his familiar reference points) however, there is an improvement in his general well being and much of his previous anxiety has gone.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Dad was very happy and settled quickly. He was treated kindly and with dignity and the carers are kind and very thoughtful with the other residents and their families. The lifestyle team make a really good addition to this overall ambience.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Our experience with Anya Court has been excellent. They provide wonderful care to our mother with dementia. We would note however that the care at the weekend can be less efficient and caring. Staff seem more impatient and snappy with the residents. Also, we would like to see more comedy or old films shown in the main lounge as often nothing is going on and residents are just walking about as there is nothing to engage them. Activities that are provided are excellent. We feel happy and know that our mother is safe and receives good care.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Allen, General Manager at Anya Court responded to this review on 06 Jan 2017:

Thank you for your feedback. I will arrange to speak to you about your concerns so we can address them.

I find that the care and attention my father receives is brilliant. I couldn't ask for a better service.
It has given me peace of mind to know that my dad is being cared for in a personal and respectful manner and is treated with dignity and respect.

All the staff are wonderful and my dad is happy and feels safe and secure.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved to Anya Court at the end of June 2016 and since day one, the team there have been nothing but kind, caring and 100% supportive of Mum and me. The care Mum receives is without fault; she is looked after with compassion and dignity and all her needs are met. Moving Mum to Anya Court was the most difficult decision I have had to make but everyone I came into contact with did everything they could to make the transition as smooth as possible. Six months on and there are still difficult days as Mum continues to transition to life at Anya Court, but I know in my heart that she is in the best place. She has been allowed to retain as much independence as possible, which is great. There are lots of activities where Mum can join in and I know that she very much enjoys the entertainment. While Mum is a 'fussy' eater, the food is very good and there's always something on the menu she will eat! Thank you to everyone at Anya Court for everything you do.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall impression was very good, helpful staff and management. My dad has dementia so feedback is very limited. My sons visited him over the weekend he stayed. They said it was very good and the food was very nice. The only negative feedback is that the carousel to dispense his medication ended up being damaged and a new one had to be purchased.

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

There is always a warm welcome at Anya Court by the staff. The home is immaculate and the gardens are an absolute joy. Nothing is too much trouble and it is always a pleasure to attend clients at Anya Court.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I've visited Anya Court a few times and each time I have always been very warmly welcomed.

What has really impressed me each time is that the residents all look happy, stimulated and well cared for. There is always a buzz in and around the cafe where drinks and cakes are readily available. I've seen staff chatting away with residents over a jigsaw puzzle and everyone loves the delightful dog, Dillan. The decor is bright and cheerful just like the staff!

If I were to choose a care home it would definitely be Anya Court. It has a real "home from home" feel about it.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

In my personal experience during visits to Anya Court, it is without doubt that the care of residents is at the very heart of what they do. It has a 'home away from home' ambiance about it. With refreshments quite literally 'on tap', regular entertainment and clean, not clinical! Communal areas that are most welcoming.
I found the gardens to be particularly peaceful and inviting, and I know that residents are encouraged to have an active role. Benches and areas provide sanctuary, and there is a discreet, respectful area with personalised pebbles for residents that have passed, which I found to be a very fitting tribute and way to remember loved ones.
I would have no hesitation in recommending Anya Court to family and friends

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have visited Anya Court several times and always received a warm welcome. The staff are very friendly and helpful, the facilities are excellent and the ambiance is wonderful. I especially love the cafe where residents and visitors can help themselves to hot drinks and home-made cakes. There is a cinema, which amazed me and I would love to live here (but I'm too young). Anya Court doesn't feel like a care home, it feels like a beautiful hotel - I can tell the residents are taken care of so well.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having acted as a visitor/volunteer on numerous occasions since the home opened I am always very impressed with the lovely ambiance/environment as well as the friendly and helpful staff. It feels like a very welcoming home from home (to luxury standards) with the benefits of friendly and helpful social interaction.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

This place is amazing. I have used their meeting room and all I can say is the service was amazing. There are plenty of drinks to choose from, both hot and cold and always a slice of cake.

The Customer Relationship Manager is an amazing lady who really does take pride in the place. As soon as you walk through the door you are welcomed with a smile. I have had a tour around the facilities and this is a place where I could see myself when the time arises.

I would highly recommend Anya Court to anyone looking for a friendly, warm and welcoming place for their relatives.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went to Anya Court for two weeks respite care. He settled in well and thoroughly enjoyed the meals. All the staff were pleasant and caring, so thank you to you all. At the end of his stay, he seemed very relaxed and the break had obviously done him good. However he chose not to remain on a full-time basis and for now, has returned home. If he changes his mind in the future we would be more than happy for him to return to Anya Court, assuming there is a room available of course.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My husband was transferred from an acute hospital to Anya Court. I am amazed at the progress my husband has made and he is recovering to a safe level and I feel happy he is in a stable and caring community. The other residents are charming. I feel I can talk to the nurses, they reassure me and I visit as often as I like. The lifestyles team have been instrumental in my husbands recovery from reading the newspaper or talking to him about his life and family.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The nursing care on Capella is outstanding and I speak as a nursing sister in a London hospital. The nursing team is well led and provide individualised care by the highly efficient registered nurses and charming carers. The staff are always available to talk to us on any matter. The highly visible and pleasant front of house team, catering, housekeeping, cleanliness and laundry are of a high standard. A very well managed care home.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly welcome. Immediately felt at ease.
Sometimes my relative became a little lost and needed more help with directions.
Also needed more encouragement to participate in activities which he missed because he said he didn't know about them or maybe had forgotten he had been told!
He enjoyed the food and his friends that he made at the meal times. We loved the outdoor space and thought the gardens were spectacular.
All the staff without exception were cheerful, helpful and had amazing patience. We could not fault them. THANK YOU ALL.
Curtain hanging down in room made room look a little less 5 star than it had done on first inspection.

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Professional and caring. Efficient and dependable. Care is standardised and of a high quality. My father is happy with his care. Very reassuring to know that he is in the capable hands of such kind and compassionate staff. The physical environment is excellent. The food whilst prepared well and with a good choice may lack in quality of products used according to my father.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been treated with a great deal of respect and understanding following a very difficult period for all of us on losing my father. They have helped enormously in the transition for mum and us in seeing her settled into her new life at Anya Court. All the rooms both private and communal are beautifully presented giving the home a lovely feel. Mum has started to participate in some of the activities that take place largely due to the encouragement and support of the staff. Thank you.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My experience of Anya Court has been generally good, the care staff are warm, kind and caring to residents and families, and try to treat everyone as an individual. The main problems I have experienced are with regards to my mothers spectacles (and previously teeth) getting lost. In fact I have noticed that on the dementia floor, this is not just a problem for my mother. At one point she was wearing somebody else's glasses - could be dangerous.
I have also noticed that she was wearing a bra that didn't belong to her. More staff needed!

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Debbie Allen, General Manager at Anya Court responded to this review on 20 Jun 2016:

Thank you for your comments and feedback, which we have now had the opportunity to discuss in person.

I stayed at Anya Court for 2 Weeks for respite care, between major surgery in hospital and going home. I was very weak and exhausted. Anya Court provided all that I needed, wonderful care and support in such happy colourful surroundings. There was nothing to criticize. The staff were all wonderful and the residents so friendly. The only dislike I had was the cold bathroom (en suite).

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleased with the quality of the home and the thoughtful, caring staff. Nothing is too much trouble. Family member has settled in quickly and says we couldn't have found him a better place in which to live the rest of his life.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The care offered to my father continues to be excellent. Nothing is too much trouble for the team and they are genuinely delighted when he makes progress. The team work extremely well together and the general atmosphere is bright and happy. They continue to be very supportive to me.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum & Aunt are both resident at Anya Court and happy with the care received, both Medical & Pastoral.
They enjoy their experience there.
Staff at Anya Court communicate well with me as next of kin, and advise any medical needs, dealing with these as appropriate, whether or not I'm available.
I'm kept well informed of their progress and needs, and always made welcome when visiting.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother stayed at Anya Court for restpite after leaving (short stay) hospital, because of the excellent care and facilities she decided to stay. As a family we are very happy that she has settled in so well, is well looked after and is safe and secure. It has been a big step for her as she lived independently until she came to Anya Court.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mother has some very complex needs and all the staff at Anya Court were brilliant with her. Not only did they look after her extremely well but they also helped us to get the correct help for her from relevant healthcare professionals.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is my Mum's second visit to Anya Court. On both occasions she needed care for a period of 6-7 weeks, whilst convalescing from a fall and then an operation.
My overall impression is that Anya is more like a boutique hotel than a care home. All of the staff are absolutely fantastic. Their care and attentive nature are second to none. Everyone has a smile on their face and always have time for both the resident and any visitors.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My first impression of the rooms and facilities was very good. The rooms are very nicely decorated and furnished. All of the staff were always very cheerful, approachable and also obliging. My mum was made very welcome which helped her to settle in quickly. The fact that my mum enjoyed her stay and would go again for respite care just says it all!!

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The care and attention that my mother received during her stay - May - October was excellent and supported her through an exceedingly difficult time. It is testament to the care and support that she is now back on her own living independently and celebrating her 86th birthday. My mother was resident on the "nursing floor". My only constructive criticism would be that additional support staff cover would be beneficial early morning with residents rising and then going to bed.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Debbie Allen, General Manager at Anya Court responded to this review on 07 Dec 2015:

Thank you for your lovely comments and feedback. It was lovely to see your mother yesterday at our Christmas fayre. We take on board your comments about support for our residents in the early mornings and last thing at night. We regularly review our care team as the home develops to ensure that we meet the needs of our residents throughout a 24 hour period.

We have over the last three years been caring for my father's cousin giving her care and protection so she was able to remain in her own home. This summer she fell ill and was admitted to hospital. We were then informed four days before we were due to fly to Australia that she was being discharged. My mother is a resident at Anya Court and as we are familiar with the excellent standard of care there as well as knowing the staff we asked if my cousin could be admitted tot he nursing floor. Knowing our time schedule the staff helped us with the documentation and welcomed my cousin when we were well on our journey. I had high hopes that she would still be in the home when we returned but it was not to be. Our two daughters visited on a daily basis and they cannot speak highly of all the care and help they received at this difficult time, as they were guided through the complexities of a bereavement. My cousin slipped away peacefully surrounded by love.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The staff have been kind and thoughtful and have dealt with problems quickly. They have been flexible to the needs of my two relatives to keep them safe and happy. There are plenty of varied activities in the home. The rooms are well equipped but rather small. My relatives would enjoy more outings if they were available.

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

First impressions were excellent and having seen many facilities I was not sure whether my impressions would continue, but they did. My dad looks very well, relaxed and cared for. Being able to continue to have his own room (lovely) space in his room I important for dad, but equally he is able (but maybe not always willing) to partake in the varied and interesting activity programme. The home is well kept, clean (doesn't smell of urine!) and welcoming. The staff are lovely and seem genuinely happy in their choice of work.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

using Anya Court was the best decision I've ever made. They put my mam at ease very quickly. The staff are so friendly and helpful and the home itself is outstanding.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Anya Court for respite care and has been so well looked after she has stayed. The staff are exceptional, from welcoming receptionists to the caring carers, nothing is too much trouble. There is always a happy atmosphere. The food is well presented with homemade cakes and biscuits available to visitors at all times of day in the Juke Box Café. The garden is a lovely area to walk round or relax in giving the place a homely community feel. This is a high quality care home which excels with "care".

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is a very comfortable home with all the facilities for nursing. Staff are extremely efficient and kind cannot be improved upon.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

All good. My mother in law moved into Anya Court in January this year, during that last 8 months she has flourished with the care and attention she has received, and of late the social activities taking part in the home have given her renewed interest and improved her social well being.

How likely would you be to recommend Anya Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law went in for respite for two weeks while we were abroad on holiday. The staff were marvellous, food, room and everything was perfect, couldn't fault it at all. I know she was in safe hands. It was definitely like a 5 star hotel to my mother-in-law and a perfect holiday for her in every way.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been looked after extremely well. The staff are very kind and helpful in every way. The food is lovely and well cooked and presented no complaints at all. Whatever you want it's no trouble. I would certainly come in again when my family are on holiday. Plenty to do if you want to join in. The only thing I didn't like are the storage heaters I much prefer ordinary radiators with thermostat, which can be switched up if you feel chilly.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My two weeks respite at Anya Court was very enjoyable, all the staff were so very friendly and helpful.

How likely would you be to recommend Anya Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

November 2015

Care Chef of the Year Finalist

Recipient: Anya Court

Date: Friday 27 Nov 2015

more details

October 2015

Large Business Award

Recipient: Anya Court

Date: Friday 02 Oct 2015

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September 2015

Best Intertior Dementia Design

Recipient: Anya Court

Date: Friday 18 Sep 2015

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March 2015

Best Care Home

Recipient: Anya Court

Date: Thursday 19 Mar 2015

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August 2014

Rugby in Bloom 2014

Recipient: Anya Court

Date: Friday 22 Aug 2014

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November 2013

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

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Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

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March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

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Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Anya Court