Hallmark Anya Court

My darling Mum has Alzheimer's and the decision to move her into care was possibly the most heartbreaking and stressful decision I have ever had to make.

We chose Anya Court on a friend's recommendation and also due to the exemplary customer service. From my first initial phone call to the day Mum arrived I felt as though someone was holding my hand throughout the entire process. The care home itself is stunning, more like a hotel and level of empathy and compassion from everyone, there is second to none, from signposting relatives to care fees specialists to handing out tissues and comforting hugs their care extends to the whole family.

Mum has now been a resident for three weeks. In the first and second week, she packed her bags every day to go home. In the third week, she has regained her sense of humour and spends most of my visits chatting with her new friends!

If you are looking for a care home to cherish your loved ones then look no further, Anya Court is the best there is.

Finding suitable aftercare following major surgery was a very daunting prospect for me to face up to. My daughter insisted I must have the best care available if only for a short period of time. This proved to be correct. I always felt I was in the best place and help if required was available day or night. Thank you all. The staff were always helpful and friendly. They were not always confident with their talk. This gave me the impression that with more training and suitable supervision they could become a very good team.

Following my mother's death in Feb 2012 it became very apparent that my father was unable to cope for himself. He was diagnosed with dementia and we decided to employ visiting carers to his own home. This continued until October of this year, eventually leading to 24-hour care. Following several hospital visits, we reluctantly decided it was time to find full-time residential care. Dad moved to Anya Court in October 2016. His mental state has deteriorated further (he has lost his familiar reference points) however, there is an improvement in his general well being and much of his previous anxiety has gone.

Our experience with Anya Court has been excellent. They provide wonderful care to our mother with dementia. We would note however that the care at the weekend can be less efficient and caring. Staff seem more impatient and snappy with the residents. Also, we would like to see more comedy or old films shown in the main lounge as often nothing is going on and residents are just walking about as there is nothing to engage them. Activities that are provided are excellent. We feel happy and know that our mother is safe and receives good care.

My Dad was very happy and settled quickly. He was treated kindly and with dignity and the carers are kind and very thoughtful with the other residents and their families. The lifestyle team make a really good addition to this overall ambience.

It has given me peace of mind to know that my dad is being cared for in a personal and respectful manner and is treated with dignity and respect.

All the staff are wonderful and my dad is happy and feels safe and secure.

Mum moved to Anya Court at the end of June 2016 and since day one, the team there have been nothing but kind, caring and 100% supportive of Mum and me. The care Mum receives is without fault; she is looked after with compassion and dignity and all her needs are met. Moving Mum to Anya Court was the most difficult decision I have had to make but everyone I came into contact with did everything they could to make the transition as smooth as possible. Six months on and there are still difficult days as Mum continues to transition to life at Anya Court, but I know in my heart that she is in the best place. She has been allowed to retain as much independence as possible, which is great. There are lots of activities where Mum can join in and I know that she very much enjoys the entertainment. While Mum is a 'fussy' eater, the food is very good and there's always something on the menu she will eat! Thank you to everyone at Anya Court for everything you do.

Overall impression was very good, helpful staff and management. My dad has dementia so feedback is very limited. My sons visited him over the weekend he stayed. They said it was very good and the food was very nice. The only negative feedback is that the carousel to dispense his medication ended up being damaged and a new one had to be purchased.

There is always a warm welcome at Anya Court by the staff. The home is immaculate and the gardens are an absolute joy. Nothing is too much trouble and it is always a pleasure to attend clients at Anya Court.

I've visited Anya Court a few times and each time I have always been very warmly welcomed.

What has really impressed me each time is that the residents all look happy, stimulated and well cared for. There is always a buzz in and around the cafe where drinks and cakes are readily available. I've seen staff chatting away with residents over a jigsaw puzzle and everyone loves the delightful dog, Dillan. The decor is bright and cheerful just like the staff!

If I were to choose a care home it would definitely be Anya Court. It has a real "home from home" feel about it.

I would have no hesitation in recommending Anya Court to family and friends

I have visited Anya Court several times and always received a warm welcome. The staff are very friendly and helpful, the facilities are excellent and the ambiance is wonderful. I especially love the cafe where residents and visitors can help themselves to hot drinks and home-made cakes. There is a cinema, which amazed me and I would love to live here (but I'm too young). Anya Court doesn't feel like a care home, it feels like a beautiful hotel - I can tell the residents are taken care of so well.

Having acted as a visitor/volunteer on numerous occasions since the home opened I am always very impressed with the lovely ambiance/environment as well as the friendly and helpful staff. It feels like a very welcoming home from home (to luxury standards) with the benefits of friendly and helpful social interaction.

This place is amazing. I have used their meeting room and all I can say is the service was amazing. There are plenty of drinks to choose from, both hot and cold and always a slice of cake.

The Customer Relationship Manager is an amazing lady who really does take pride in the place. As soon as you walk through the door you are welcomed with a smile. I have had a tour around the facilities and this is a place where I could see myself when the time arises.

I would highly recommend Anya Court to anyone looking for a friendly, warm and welcoming place for their relatives.

My father went to Anya Court for two weeks respite care. He settled in well and thoroughly enjoyed the meals. All the staff were pleasant and caring, so thank you to you all. At the end of his stay, he seemed very relaxed and the break had obviously done him good. However he chose not to remain on a full-time basis and for now, has returned home. If he changes his mind in the future we would be more than happy for him to return to Anya Court, assuming there is a room available of course.

My husband was transferred from an acute hospital to Anya Court. I am amazed at the progress my husband has made and he is recovering to a safe level and I feel happy he is in a stable and caring community. The other residents are charming. I feel I can talk to the nurses, they reassure me and I visit as often as I like. The lifestyles team have been instrumental in my husbands recovery from reading the newspaper or talking to him about his life and family.

Curtain hanging down in room made room look a little less 5 star than it had done on first inspection.

Professional and caring. Efficient and dependable. Care is standardised and of a high quality. My father is happy with his care. Very reassuring to know that he is in the capable hands of such kind and compassionate staff. The physical environment is excellent. The food whilst prepared well and with a good choice may lack in quality of products used according to my father.

I have also noticed that she was wearing a bra that didn't belong to her. More staff needed!

Mum has been treated with a great deal of respect and understanding following a very difficult period for all of us on losing my father. They have helped enormously in the transition for mum and us in seeing her settled into her new life at Anya Court. All the rooms both private and communal are beautifully presented giving the home a lovely feel. Mum has started to participate in some of the activities that take place largely due to the encouragement and support of the staff. Thank you.