Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.6 224 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.
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Care Provided by Avalon Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1600
The price(s) shown are provided by the care home. Contact Avalon Court Care Home - Avery Healthcare for full pricing details and T&Cs.

Contact Avalon Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avalon Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (224)

9.6

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.602) out of 10, based on 33 reviews in the last 2 years.
Over all time Avalon Court Care Home - Avery Healthcare has 224 reviews.

Overall Experience
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Date Published
  • 224
  • 10
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  • 33
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Reviewer Connection to Avalon Court Care Home - Avery Healthcare
  • 77
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Total of 224, showing 1-20
Review from H S (Friend of Resident) published on 30 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming, clean and tidy, lots of activities, staff helpful and supportive.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your review. All feed back is good and we take on board the things we can approve on. I'm so glad you found staff supportive. Please feel free to come and have a chat with me.
Kind regards
Elaine
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Review from Kathryn M (Regular Volunteer) published on 29 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a pleasure walking into Avalon Court, the large lounge/ reception area is always clean and fresh smelling, full of comfy seats and tables, with lovely flower arrangements dotted about. The reception staff are great, very friendly and welcoming to everyone. I am
so impressed by the quality of
care and dedication by the staff, in all departments. There are activities every day, designed to stimulate and entertain, also regular weekly outings all made possible by the wonderful full time team who give 100% to the lovely residents.
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Review from Ann R (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems to have settled in very well. She's very happy to have no responsibilities for looking after her home. She's walking better and seem happier in herself. Her only 'complaint' is having tea at 4:30!! Too soon after lunch.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareI'm so happy to hear that your mum has settled in well. The whole point of our care home is to release any responsibilities and for us to look after your mum. I hope this gives you peace of mind as well. Her well being is our priority.
Kind regards
Elaine
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Review from David J (Son of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Avalon Court (dementia floor) for 3 1/2 years now and throughout this period the care and support has generally been very good on her floor. The time management and desk staff are totally professional and a credit to Avalon as are the entertainment team and the hairdressing.
I would highly recommend this care home to anyone.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your lovely review. Its always good to have feed back. I'm glad you feel the care and support has been good. All our staff are professional and caring and are always trying to make things better.
Kind regards
Elaine
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Review from Kathleen W (Respite Resident) published on 8 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Most things were excellent, but food was disappointing. Not enough vegetables and some days, portions very small. One small floret of broccoli, I do not consider to be a portion.
Drinks were fine.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareI'm so sorry to read this. I'm sure if staff had realized this they would have done something about it. There is always plenty of food so i do apologise. We will talk with our staff and try and ensure this doesn't happen again. We have a lovely dedicated team here at Avalon and i know they will all take this on board.
Kind regards

Elaine Edwards
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Review from Beverley H (Daughter of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother moved to Avalon Court in May 2025. There were so many failings that it's impossible to list here. My mother suffered severe trauma and illness and was hospitalised due to their failings. An alternative home was found & she moved there directly from hospital in June 2025 & has thrived since.
Months of correspondence ensued & Avalon consistently refused to accept responsibility & tried to lay some blame at our door. The complaint was escalated to the Ombudsman. In March 2026 the LGSCO investigation was completed & Avery Healthcare were found to have caused significant injustice by not administering prescribed drugs, poor levels of cleanliness & hygiene, & inadequate general standards of care to a visually impaired person. This has resulted in receiving an official apology & refund of monies. In my opinion their attitude towards my mother's care was sloppy & cavalier, as was their handling of the complaint. The decision statement of the LGSCO will be made public soon.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you for sharing your review. We acknowledge the concerns raised and confirm that these matters have been addressed formally in line with Avery Healthcare's complaints procedure and escalated through the appropriate channels.

We appreciate you taking the time to provide feedback.

Kind regards
Elaine Edwards
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Review from B C (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Receptionist very welcoming and helpful.
The entertainment team provide an engaging service.
Anna on the Ferguson floor was very good and helpful.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your review. We take feedback very seriously and we will look into all you have raised to improve the service we provide. Please feel free to talk to us regarding anything you feel we can improve on.
Best wishes
Elaine
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Review from David O (Son of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all respects
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for our wonderful 5* review. It is so important to us at Avalon to know we are giving the right service to the residents and there family. We always strive to make our residents happy whether that be through the wonderful activities team, Kitchen team who make amazing meals and cakes and all the staff.
Thank you so much.
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Review from J M (Daughter of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum could not be looked after any better at Avalon Court. She is always telling me how lucky she is to be there. Over the years she has been a resident, and she has had a few falls resulting in broken bones. Each time this happens, the staff implement and strengthen the care and safeguarding mum receives.
The caring staff not only look out for the residents but also become family to all involved. The entertainment team work so hard to provide joyous activities that are enjoyed by all. A big thank you.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your lovely review. We are so glad that mum is settled here.
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Review from Kathleen M (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend in the home. She has improved so much and enjoys the stay there now.
The activities are great. The staff are kind and welcoming. Would recommend the home.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your review. I'm glad your friend is enjoying the home and all the activities. Our lovely staff are always here to help and to welcome you into Avalon.
Best wishes
Elaine
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Review from James D (Friend of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to Avalon Court and I am very impressed by the friendliness and "nothing too much trouble" attitude of staff. The improvement in my friends health and wellbeing is really noticeable. The varied and extensive programme of activities will, no doubt, aid her continuous improvement.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for the wonderful 5*review. At Avalon Court we aim to make everyone's experience a positive one. From our wonderful residents to there lovely family and friends. Our activities team are amazing and nothing is to much trouble. Our driver Dave has taken them to some amazing places. Last week they went to the space centre and had a a great time. He has become there friend as well as there driver. All the team go out of there way for the residents and they have so much fun which has such an impact on there well-being. We are very lucky to have such amazing staff and your review is testament to that. Thank you so much and best wishes.
Elaine
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Review from Joan O (Respite Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant stay Avalon Court, particularly because of the helpfullness of the staff. My room was very comfortable and clean. The food was delicious and the group activities on the whole were stimulating.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you so much for your review. I'm so glad you had a pleasant stay. We really appreciate your feedback as we take on board every ones experience. I hope you will come and stay with us again. We look forward to seeing you. Best wishes
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Review from Helen M (Daughter of Resident) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother resides at Avalon Court and I have been so incredibly impressed by the level of care and support she receives. Rather than do the easiest thing, Avalon works hard to do what is in the best interests of residents. This is evident in their incredible program of activities that include unusual
and stimulating activities like drama productions and zoo animal encounters, and the way that the staff continue to encourage and support (those residents that can) to walk and engage in feedback meetings.
I have visited a number of homes and Avalon Court is by far the best one I have come across. I very much appreciate all the hard work that Avalon Court puts into ensuring that my mum is well looked after. I would not hesitate to recommend this home to anyone who is looking for a caring, supportive environment for their loved ones.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareMany thanks for the wonderful 5* review. I am so happy that your mother is enjoying Avalon Court and that you are also happy with the care that your mother receives. We are so very fortunate to have dedicated staff who work so hard for our residents well-being. Thank you so much.
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Review from P L (Power of Attorney of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I hold power of Attorney for two of the residents at Avalon Court in Coventry.
Whilst they are happy with their care, they are most unhappy with the food they are served daily. Let me give you an example, yesterday they were offered a scone for their tea, but it arrived with not butter or jam, when
they asked for both a small pot of jam it arrived 25 mins later, but they never did receive any butter.
This may seem trivial but similar instances happen regularly. I find it incomprehensible that a care home with such a good reputation is let down by such inadequate catering service.
I am happy to discuss these issues with you if you care to contact me.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareI am so sorry to hear this. I will contact you and we can arrange a time best to suit you so that we can discuss this further. Kind regards, Elaine
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Review from A A (Friend of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident I visit has now been in Avalon Court for more than nine years. The fact that she has reached the age of 94 is at least in part, due to the very good care she has received here. I have written several reviews over the years and they all express the same level of satisfaction.
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Review from Michael H (Friend of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have been visiting for over 2 years and in that time all of the staff that I've spoken with have been polite & helpful. The daily entertainment for residents always amazes me on how varied it is to meet the needs of different people. The person we come to see is very happy & content!
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you for your 5 star review. It is amazing. Our entertainment team are wonderful . They work so hard to fulfil everyone's needs. They have so much going on. Residents have thrived doing different activities and it is a pleasure to see. There is something for everyone.Best wishes
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Review from David B (Husband of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful, friendly, caring & professional staff. Lovely homely atmosphere. Very hard to find fault.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you for your review. It is always a pleasure to make our residents happy. We love the fact that you feel its a homely atmosphere as that is what we strive to achieve. Best wishes
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Review from J T (Wife of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Avalon is always very welcoming, the staff greet you with a smile and take the time to have a conversation either about you or your loved one. The entrance is clean, tidy with fresh flowers or displays of the residents art work etc. This month has had a variety of activities for all the residents to
take part in if they so wish. Tea, coffee and delicious home made cakes are always available for you, to enjoy whilst having a chat with the resident either in the lounge or in the suite, where staff are always approachable to discuss any problems, either medical issues or food which they had that day.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareWe really do appreciate your feedback. Our aim at Avalon is to make everyone feel welcome from the minute they walk through the door. Our bistro area is always busy with our residents and there families enjoying refreshments. We like to keep the residents busy so hopefully there is an activity that suits everyone. Thank you.
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Review from David J (Son of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Avalon Court for 2.5 years now and I can honestly say the care she has received, particularly as she has dementia, has been exceptional. Nothing is to much for the staff and are quick to rectify any unforeseen problems when identified. The staff behind reception supervised by management
are outstandingly professional as are the entertainment team and the hairdresser. Their interactions with residents and their families is admirable and a credit to Avalon Court.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareIt was a pleasure to read your review. And thank you for the praise for all the staff. We are so lucky to have a dedicated team throughout the home. We try our best to be mindful of all our residents and families. Our entertainment team are amazing and can easily adapt to residents needs.Best wishes
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Review from E R (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's nice to visit and see that my dad is safe and well cared for. He enjoys the tasty food and is comfortable, clean and dressed nicely. Dad's needs are changing all the time and the staff take care to accept his care to accommodate this. Although Dad struggles to access the excellent activities, these
are emailed to me weekly so that I can target my visits accordingly. This is much appreciated.
Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery HealthcareThank you for a lovely review. I'm so glad you are happy with your fathers care. We often have to change things when care needs change. Its nice to hear that he is able to enjoy some activities . Best wishes
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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.602 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (286 Excellents x 5) + (77 Goods x 4) + (20 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 394 Ratings = 4.602
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

Frequently Asked Questions about Avalon Court Care Home - Avery Healthcare

What types of Care is Avalon Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avalon Court Care Home - Avery Healthcare have?

There are 107 Single Rooms.

What are the Facilities & Services at Avalon Court Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Court Care Home - Avery Healthcare to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avalon Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Avalon Court Care Home - Avery Healthcare has an Enhanced Service - more info.