Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 217 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.
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Care Provided by Avalon Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Avalon Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Avalon Court Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (217)

9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.770) out of 10, based on 32 reviews in the last 2 years.
Over all time Avalon Court Care Home - Avery Healthcare has 217 reviews.

Overall Experience
  • 188
  • 24
  • 3
  • 0
  • 2
Date Published
  • 217
  • 12
  • 19
  • 32
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Reviewer Connection to Avalon Court Care Home - Avery Healthcare
  • 75
  • 37
  • 16
  • 14
  • 9
  • 8
  • 8
  • 7
  • 6
  • 6
  • 6
  • 5
  • 4
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  • 3
  • 3
  • 2
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  • 1
Total of 217, showing 41-60
Review from Gillian M (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the room and bathroom space. Food is very good and apart from a couple of members of staff, the rest are hardworking, pleasant and very helpful.
Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry. I am pleased that you are happy with the facilities. If you have any concerns with the staff team, please do not hesitate to…read more
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Review from Steve C (Son of Resident) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Variety of activities - seek to involve all residents in communal activities. A good layout makes getting around easier. Seek to encourage residents' independence. The majority of staff are helpful. Frequent changes in staff can be confusing.
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Review from S C (Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy to be able to come here in 2018 when I needed extra help and realised I could no longer live alone. Avalone is my home now and the staff and residents are very good friends.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry. We are delighted that you enjoyed your stay with us so much, that you decided to make your stay a permanent one and that you…read more
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Review from Norman S (Husband of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife said nothing about her experience of Avalon Court until six months had elapsed. She then told me that she enjoyed her stay and that she would be content to go again if it would help me. I had fully expected her to say 'don't send me there again!' She is very hard to please!
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear that your wife enjoyed her time with us, as part of our loving…read more
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Review from Daniel H (Grandson of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly and very helpful staff. Nice place and always things going on for the residents.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to…read more
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Review from Clive J (Son of Resident) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcomed my mother extremely well. Everywhere is so clean, tidy and hygienic. All staff have been so caring and helpful since Mum arrived. Family members are made so welcome. Nothing is too much trouble for any of the staff, and everyone seems to have got to know Mum so well.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from…read more
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Review from Hilary C (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has just returned from spending two weeks in Avalon Court Care Home and what a lovely two weeks she has had. Since her return, she has continually told us how kind and caring everyone was, she was looked after very well and met some lovely residents too. Mum said the food was lovely and plentiful
too. She thoroughly enjoyed the activities that were available and joined in with everything that she could. I have just been talking to her about "knit and natter" which she particularly enjoyed. Whilst her room was a little smaller than during her last visit, it was clean and comfortable, she had all the facilities she needed. We will have no hesitation in considering Avalon Court in the future. Mum has just said to me how much she misses one of the residents that she met, I'll try and put them in touch again. Thanks to everyone at Avalon, we are grateful for the care and attention you gave to our mum.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry. We are delighted to hear that your mum enjoyed her short respite stay with us, in the loving care community that we create,…read more
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Review from Nigel H (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and facilities are excellent, and nothing is an issue, which is what my parents need.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team. Best wishes.
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Review from Nicola H (Daughter-in-law of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with every aspect, from the first visit to the care being received. Thank you.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of…read more
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Review from S L (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been living on Ferguson since January 2023. The process of moving in was efficient and handled with compassion. The teams from reception, housekeeping to care have all been friendly and helpful with nothing being too much trouble even when busy. Glasses and clothes do go missing, however,
we should remember that the residents have memory issues and moving things around is part of the illness. When this has happened the staff have been attentive and helped locate missing items. The most important aspect of my Mum's care for me is that she is safe, well looked after and treated with respect and my experience with Ferguson is that all of this is in place. The entertainment is truly exceptional and the team work so hard to provide stimulation, both physical and emotional and I cannot praise them enough.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking to time to review Avalon Court Care Home in Coventry. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a…read more
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Review from L W (Niece of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
I am writing with great disappointment at the care offered by Avalon Court to my 86-year-old Aunt. She moved into the home just before Christmas and completely deteriorated in the home.
Examples of poor care were:-
-Inadequate staffing which impacted responding to her needs.
-Considerable weight
loss through not eating and little care planning to address this issue.
-Error with medication which had to be investigated and my aunt went into hospital as a result.
-Clothes went missing.
-My Aunt was in bed for long periods of time without stimulation until the family addressed this issue.
-My Aunt was left unwashed until late afternoon on many occasions.
I have had to raise these issues with management on many occasions and whilst some concerns were looked into I feel that my aunt was neglected in their care and I made social care aware of this.
Whilst this home looks good from the marketing and the home is of a good standard environmentally the care does not match this in our experience.
Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare
I would like to express my apologies that your expectations were not met whilst your aunt resided at Avalon Court. As you are aware, any concerns raised were investigated and responded directly to…read more
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Review from M O (Wife of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Unfortunately this home does not appear to have enough staff to monitor residents with dementia who are not yet immobile. How on earth was it possible for the person I trusted them with to roam the ward unattended during the night and become so distressed that he became aggressive to other residents
within a window of 48 hours is not clear to me.
What was worse, was the lack of taking responsibility. I was called at 6am on the 23rd December to be told I must come to pick up the person I had trusted them with. There did not appear to be any concept of duty of care. In the process, a rather expensive pair of varifocals were lost. Again, how was it possible for this to happen in a secure unit? Glasses not found to date, incidentally, one month on. Instead of respite, this turned out to be a nightmare at Christmas. And a surprise too, given the positive reviews I had seen, and the weekly charge.
Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare
I am very sorry to hear that we did not meet your expectations while your husband resided at Avalon Court. We do have a system in place to investigate any concerns and respond back to the relative. I…read more
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Review from Joy N (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough about this care home. My dad was a resident from March this year. He wasn't keen at first so it was difficult for everyone but after a while, he settled in and enjoyed being cared for by the beautiful, highly qualified staff. They treated him like he was their own precious
dad. He enjoyed all of the activities, especially the quizzes, the singing and the dancing. He went on outings and made new friends. The food is like a quality hotel and they cater for all diets. We enjoyed visiting and seeing him looked after so well. Sadly dad passed away recently, at 93 he had lived a very good, full life. The care and attention he had at Avalon Court was the very best and we are all very grateful.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry. Your feedback is truly invaluable to us and our staff team, who go over and above the standards on a daily basis in order to…read more
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Review from Debra W (Daughter of Resident) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Avalon Court in May of this year. She was on the second floor (Wickham). Mum's care was exceptional, the staff who cared for mum were caring, loving, considerate under difficult circumstances. I will never be able to thank them enough. The care was absolutely outstanding.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mother received whilst being a…read more
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Review from Jason P (Son of Resident) published on 20 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent experience. Fortunately, there was a vacancy at short notice for my mother when my father realized he could no longer look after her! The room is lovely, clean and well maintained. What makes it so great is the amazing staff - they are so caring and fun. Always smiling and willing to help.
I could name a few but it would be unfair on everyone who has been fabulous from the moment we stepped through the door. Thank you, Avalon!
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your mum has received since being a…read more
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Review from Martyn P (Son of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been in the care home for over 12 months now. Overall she seems happy despite her dementia getting worse. The family's biggest concern is the very poor attention to housekeeping. For example, all her clothes were/are fully labelled but every time we visit her clothes are screwed up in the wardrobe,
there are clothes not belonging to her, and some of her clothes missing. The shoes are not even hers. We bought a new quilt when she moved in, which is now missing and replaced with a quilt that doesn't even fit the cover. The carpets in her bedroom don't look cleaned. Dead flowers in a vase that smell. Coffee stains on drawers (she doesn't even drink coffee!) Completed visitor report feedback forms twice and not had any response.
Reply from Ella Lamber, Deputy Manager at Avalon Court Care Home - Avery Healthcare
Thank you very much for taking the time to write a review about Avalon Court Care Home. I am really sorry to hear that you are not happy with the laundry service. Your comments and feedback are vital…read more
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Review from L P (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing caring staff. Loads of social activities. Brillant food for residents. Staff team so dedicated and empathic. Rooms spacious.Fabulous all round. Great safety guidelines against Covid. Great support for families' concerns.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted to hear how happy you are with our home and the exceptional level of…read more
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Review from Bev R (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this home for over 4 years and I have had no reservations whatsoever that she is in the right place for her. I cannot recommend this home highly enough. She is so clearly happy so it takes a great weight off the minds of myself and my brother to know this.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and the exceptional level of care…read more
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Review from Angie H (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care provided for mum is excellent and the staff are caring and compassionate. The reception staff are all very welcoming and supportive and have been extremely caring during very difficult times. We have had issues regarding the labelling of clothes which has resulted in mum wearing clothes
that do not belong to her and do not fit, which has caused her anxiety, together with items going missing eg glasses, teeth, etc, again causing distress.
Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare
Thank you for taking to take the time to review Avalon Court, and for the lovely comments that you have made regarding the Reception Staff and the Memory Care Team at Avalon. Memory Care residents do…read more
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Review from B H (Friend of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our friend has been at Avalon for over 3 years and is very settled and happy. We feel confident in the care she receives involving all aspects of her stay.
Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare
Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear that your friend is happy and settled in the loving care community that we create. Best wishes, Rachel.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (315 Excellents x 5) + (51 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 383 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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