Avalon Court Care Home - Avery Healthcare

Very friendly and very helpful staff. Nice place and always things going on for the residents.

Welcomed my mother extremely well. Everywhere is so clean, tidy and hygienic. All staff have been so caring and helpful since Mum arrived. Family members are made so welcome. Nothing is too much trouble for any of the staff, and everyone seems to have got to know Mum so well.

My Mum has just returned from spending two weeks in Avalon Court Care Home and what a lovely two weeks she has had. Since her return, she has continually told us how kind and caring everyone was, she was looked after very well and met some lovely residents too. Mum said the food was lovely and plentiful too. She thoroughly enjoyed the activities that were available and joined in with everything that she could. I have just been talking to her about "knit and natter" which she particularly enjoyed. Whilst her room was a little smaller than during her last visit, it was clean and comfortable, she had all the facilities she needed. We will have no hesitation in considering Avalon Court in the future. Mum has just said to me how much she misses one of the residents that she met, I'll try and put them in touch again. Thanks to everyone at Avalon, we are grateful for the care and attention you gave to our mum.

All staff and facilities are excellent, and nothing is an issue, which is what my parents need.

Very pleased with every aspect, from the first visit to the care being received. Thank you.

My Mum has been living on Ferguson since January 2023. The process of moving in was efficient and handled with compassion. The teams from reception, housekeeping to care have all been friendly and helpful with nothing being too much trouble even when busy. Glasses and clothes do go missing, however, we should remember that the residents have memory issues and moving things around is part of the illness. When this has happened the staff have been attentive and helped locate missing items. The most important aspect of my Mum's care for me is that she is safe, well looked after and treated with respect and my experience with Ferguson is that all of this is in place. The entertainment is truly exceptional and the team work so hard to provide stimulation, both physical and emotional and I cannot praise them enough.

Whilst this home looks good from the marketing and the home is of a good standard environmentally the care does not match this in our experience.

What was worse, was the lack of taking responsibility. I was called at 6am on the 23rd December to be told I must come to pick up the person I had trusted them with. There did not appear to be any concept of duty of care. In the process, a rather expensive pair of varifocals were lost. Again, how was it possible for this to happen in a secure unit? Glasses not found to date, incidentally, one month on. Instead of respite, this turned out to be a nightmare at Christmas. And a surprise too, given the positive reviews I had seen, and the weekly charge.

I can't speak highly enough about this care home. My dad was a resident from March this year. He wasn't keen at first so it was difficult for everyone but after a while, he settled in and enjoyed being cared for by the beautiful, highly qualified staff. They treated him like he was their own precious dad. He enjoyed all of the activities, especially the quizzes, the singing and the dancing. He went on outings and made new friends. The food is like a quality hotel and they cater for all diets. We enjoyed visiting and seeing him looked after so well. Sadly dad passed away recently, at 93 he had lived a very good, full life. The care and attention he had at Avalon Court was the very best and we are all very grateful.

My mum went into Avalon Court in May of this year. She was on the second floor (Wickham). Mum's care was exceptional, the staff who cared for mum were caring, loving, considerate under difficult circumstances. I will never be able to thank them enough. The care was absolutely outstanding.

Excellent experience. Fortunately, there was a vacancy at short notice for my mother when my father realized he could no longer look after her! The room is lovely, clean and well maintained. What makes it so great is the amazing staff - they are so caring and fun. Always smiling and willing to help. I could name a few but it would be unfair on everyone who has been fabulous from the moment we stepped through the door. Thank you, Avalon!

Mum has been in the care home for over 12 months now. Overall she seems happy despite her dementia getting worse. The family's biggest concern is the very poor attention to housekeeping. For example, all her clothes were/are fully labelled but every time we visit her clothes are screwed up in the wardrobe, there are clothes not belonging to her, and some of her clothes missing. The shoes are not even hers. We bought a new quilt when she moved in, which is now missing and replaced with a quilt that doesn't even fit the cover. The carpets in her bedroom don't look cleaned. Dead flowers in a vase that smell. Coffee stains on drawers (she doesn't even drink coffee!) Completed visitor report feedback forms twice and not had any response.

Amazing caring staff. Loads of social activities. Brillant food for residents. Staff team so dedicated and empathic. Rooms spacious.Fabulous all round. Great safety guidelines against Covid. Great support for families' concerns.

My mum has been in this home for over 4 years and I have had no reservations whatsoever that she is in the right place for her. I cannot recommend this home highly enough. She is so clearly happy so it takes a great weight off the minds of myself and my brother to know this.

The level of care provided for mum is excellent and the staff are caring and compassionate. The reception staff are all very welcoming and supportive and have been extremely caring during very difficult times. We have had issues regarding the labelling of clothes which has resulted in mum wearing clothes that do not belong to her and do not fit, which has caused her anxiety, together with items going missing eg glasses, teeth, etc, again causing distress.

Our friend has been at Avalon for over 3 years and is very settled and happy. We feel confident in the care she receives involving all aspects of her stay.

Very pleased with everyone who has been looking after Mum. Very clean, open reception. Covid has obviously not helped with visits but every effort has been made for me to see Mum.

Our mum has been in Avalon Court since July 2017 and every hour of every day in that time has been of an outstanding level of care. The staff are your best asset! Indeed not only do they look after Mum they look after our whole family too. I find it difficult to think of any improvements you could make. 10/10 in every area. Thank you so much.

Avalon Court is a lovely home. There is a warm welcome when you arrive. All staff are very friendly. My nan appears very happy in the home and comfortable with the staff. The rooms are nice and big and always look clean.

Excellent. The staff are so caring, friendly and helpful. They have my aunt's needs foremost daily. They convey all relevant information as and when required. I never have to worry about my aunt's wellbeing which is a great relief. Ten out of ten for me.