Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 61-80
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
  • 23
  • 3
  • 0
  • 2

Date Published

215
10
18
31
184

Review from Nikki G (Granddaughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court is a lovely home. There is a warm welcome when you arrive. All staff are very friendly. My nan appears very happy in the home and comfortable with the staff. The rooms are nice and big and always look clean.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for reviewing Avalon Court Care Home and for your amazing 5-star review! We are delighted to hear how satisfied you are with our home and it is great to hear how well your nan has settled into her new home. It is a true pleasure to have her as part of our loving, care community. Best wishes, Ryan.

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Review from Miah M (Nephew of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. The staff are so caring, friendly and helpful. They have my aunt's needs foremost daily. They convey all relevant information as and when required. I never have to worry about my aunt's wellbeing which is a great relief. Ten out of ten for me.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. Your kind words about our home are highly appreciated, and I will be sure to pass this on to the rest of our team. It is a true pleasure to care for your aunt, and we enjoy having her as part of our loving, caring community. We are delighted to hear that the exceptional level of care she receives gives you and your family the peace of mind that you deserve. Best Wishes, Ryan.

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Review from Ann R (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful caring staff. Mum enjoys the activities and she has a lovely room. They all help her to maximise her choices. The entertainment is to a good standard and the meals seem tasty when I have eaten there.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear that your mother is happy/settled in the loving care community that we create, giving you and your family the peace of mind that you deserve. The well-being of our residents is our primary concern, and we host a variety of activities daily; we are so pleased that the activities are well received and the choice of tasty meals provided by our talented culinary team are appreciated. Best wishes, Rachel.

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Review from Sarah C (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Avalon Court in November 2020. All staff involved in his care have been amazing. Nothing is too much trouble and the love and personal care/support he has received has been exceptional. Reception staff and those organising events also deserve a shout out. Dad has not been this happy in
a long time. Thank you.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your kind feedback. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. We are so delighted to hear that your father is comfortable/happy in the loving care community that we create. Best wishes, Rachel

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Review from M I (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, friendly, supportive, caring. Clean and tidy. Great activities.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for reviewing Avalon Court Care Home. We are delighted to hear how satisfied you are with our home and I will be sure to pass on your kind words. Best Wishes, Ryan.

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Review from Anne H (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over 5 and a half years. She has always received very good care and staff have shown a real affection for her. She is now on palliative and is being well cared for.
Just on occasions, we have had to remind staff that we have asked for regular updates re Mum's condition.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home and for your 5-star ratings. It is pleasure to care for your mother here at Avalon and we are delighted to hear such positive feedback about our staff. We have taken on board your comments in regards to communication and are happy to work closely with you to improve this. Best Wishes, Ryan.

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Review from Paul W (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we have been very pleased with the care Mum has received. However, we have not been kept informed as much as we would have liked regarding her up to date health and any changes. Apart from this, I have been satisfied.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Many thanks for taking the time to leave such a positive review. We have recently changed our Management structure on Ferguson Suite, and I will certainly pass it back to the Team that the communication between yourselves and the home requires more attention. The senior staff are incredibly experienced with a passion for dementia care, and they will be more than happy to arrange more regular updates. In the meantime, if you would like to discuss this further, please do not hesitate to contact me at your earliest convenience.

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Review from Tamara S (Friend of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, friendly, warming atmosphere. Fantastic staff, lovely and clean and amazing, happy residents. Definitely recommend staying here.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. We are delighted to hear how satisfied you are with our home. Our highly trained staff team go above and beyond each day to provide a safe, warm and welcoming environment, whilst delivering exceptional support and care to all our residents. Best wishes, Rachel.

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Review from Michelle B (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Covid has made choosing residential care for a much-loved relative very difficult and distressing. My mother only moved there 10 days ago and the staff were so helpful, welcoming and understanding. The small part of the building that I saw, looked exactly as the video on the website. It is like walking
into a smart hotel reception area.
My mother has had to isolate for 14 days, which has been hard but her carers appear to be helping her through this time. Until the phone provider can connect her phone, mum has had several phone calls from friends and family and the home have allowed her to speak to whoever has phoned.
Avalon came highly recommended from past users families and I am very hopeful that it will live up to expectations, once she is allowed to mix with people and join in some of the activities. I would be happy to review again in a few months time.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. It is a pleasure to have your mother stay with us at Avalon Court. Our staff team will be sure to support your mother with the settling in process and we can't wait for her to be introduced into our loving care community. We highly encourage our resident's loved ones to keep in frequent contact and we support this via phone calls and social media. Best Wishes, Ryan.

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Review from Julie E (Daughter of Resident) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was such a special lady and had been looked after by my dad for many years until he passed away 13 years ago. After a while, Mum grew a new lease of life and we started to rebuild our lives. We went on many family holidays and she spent some lovely times with all of her family.
Sadly 3.5 years
ago my Mum developed Macular Degeneration which led to her being very depressed and feeling very isolated. After some very difficult periods, Mum finally became a resident at Avalon Court. My mum loved to dance, she was able to dance every day, she enjoyed craft making, she made friends, her appetite returned, it was just wonderful to watch my beautiful Mum enjoy life again.
Sadly Mum passed away in June 2020 - but she had 3.5 years of unbelievable kindness and care at Avalon Court where she felt happy and loved - the best gift you could have ever given to my mum.
Thank you from the bottom of our hearts every single one of you.

Reply from Ryan Farrelly, Marketing Assistant at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home. Your kind words are truly invaluable to us and our staff team are so delighted to hear how much your mother loved being apart of the community that we create. It was a real pleasure to have your mother as one of our residents at Avalon Court Care Home and she is deeply missed by the staff members and friends that she had made during her stay. Best Wishes, Ryan.

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Review from S P (Sister of Resident) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is a wonderful place, my sister who; is a resident absolutely loves it.
From nursing staff to reception, everyone is so kind, helpful and caring.
I would recommend highly.
Thank you to everyone.

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Review from L R (Wife of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been here for just over 2 months and I have been very happy.

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Review from G D (Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received 2 weeks respite care. With a mixed age, mixed ability that cares for all. This is a care home that provides for a real mix of abilities. It has given me the strength to get back to living at home following the death of my wife to Parkinson's.

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Review from D G (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Avalon Court is a wonderful care hotel. To my mother, it is her home. My mum has been a resident for nearly two years and has been cared for beyond our expectations. Her 100th birthday party was the pinnacle of her year, all arranged and supported by Avalon Court. She enjoys the care
and kindness of everyone who works to keep her happy and safe. Many thanks to everyone.

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Review from Linda C (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Avalon for a few weeks and I cannot praise the home enough, the staff are all very friendly and cannot do enough for mum.

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Review from S S (Cousin of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is very happy here. She is very well looked after.

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Review from B J (Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avalon is a friendly and caring home and helps to provide individual needs for all its guests.

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Review from S J (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Avalon Court in Coventry. They have helped make my mum's difficult situation better. They have been amazing. The staff are all marvellous and caring. My mum has settled in extremely well and is loving all of the activities. It truly is a fabulous care home.

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Review from M H (Niece of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a lovely tribute to my aunt on 10/06/19. It was excellent and I thought what a brilliant idea. Well done.
My aunt passed away on 16/05/19 and this tribute followed her funeral at the crematorium.
Everyone was lovely and it was a great privilege to attend and be included.

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Review from G H (Daughter of Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Avalon Court are very helpful and treat my mother with compassion. They treat mother with compassion. They provide great entertainment to keep the elderly interested and happy.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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