Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.786) out of 10, based on 30 reviews in the last 2 years.
Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience
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Date Published
  • 215
  • 10
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  • 30
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Reviewer Connection to Avalon Court Care Home - Avery Healthcare
  • 75
  • 37
  • 15
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  • 9
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Total of 215, showing 81-100
Review from Andrew C (Son of Resident) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Avalon Court for five months now. She has told me every time I have visited that she is in the best place she could be, and that the staff are really nice. She is on first name terms with her carers and dining companions.
Mum enjoys most of the activities available, which
seem to stimulate her and she comments favourably about them during my daily phone call with her. A member of staff will come and encourage her to join an activity if Mum is in her room.
The carers respect her privacy and do not make her do anything she does not want to do even if in some cases it would be in her own interest.
Whenever I have visited I have found the staff helpful and informative. I would not hesitate to recommend Avalon Court.
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Review from J L (Daughter-in-law of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, caring staff. Father-in-law very happy and looked after.
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Review from Verity T (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is extremely happy here and always says that he is well looked after. I like the fact that all the staff - maintenance, reception, housekeeping all know their resident's names and talk to them when they see them.
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Review from Rosalind A (Daughter of Resident) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum continues to receive the highest level of care at Avalon Court. All staff members are professional, friendly and caring. I have no hesitation in recommending Avon Court to anyone seeking exceptional care and support for their loved one.
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Review from Sandra O (Sister of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is very happy here and seems to join in with the activities that are put on. We're happy because she's happy and we know she's safe.
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Review from Lydia M (Granddaughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avalon Court is a fabulous care home, we really enjoy visiting Grandad. The staff are always friendly and welcoming, the unlimited snacks and a choice of hot drinks to have in the beautiful reception/family area helps to make our family time special. We always leave knowing that Grandad is very well
looked after.
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Review from Terry A (Son of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avalon care home is excellent and the carers are very patient and kind.
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Review from Karen B (Daughter of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father had been in Avalon Court for 10 months until yesterday when he passed away. What a lovely home and staff, supportive, caring, clean and respectful. The entertainment team are lovely, with a full programme of stimulating activities. What I particularly liked was the way the home treats all
residents with respect and caters for their individual intelligence needs. Dad was sound of mind and was always treated in a mature manner. He attended quizzes, games and discussions which stimulated him mentally and combined with keep fit in his wheelchair this enabled him to keep his physical abilities far longer too. My Brother and I are extremely grateful to all the staff for that care and understanding.
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Review from Lynn M (Daughter of Resident) published on 24 January 2019 Submitted via Website • Report
Overall Experience 3.0 out of 5
My dad stayed in this care facility in October, care was poor, they did not want someone that needed extra help. It is fine here if you are relatively healthy and need somewhere that provides support, but I am not sure that this is care.
Only put a loved one in here if they have enough about them to
ensure their own safety.
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Review from M J (Granddaughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice location. Lovely views out of my Nan's room. Clean and tidy. Reception staff very nice and some carers I have met also.
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Review from M L (Daughter of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avalon Court is a fabulous place. Mum is always happy and smiling. Staff and carers are always friendly and helpful.
Staff take an interest in every resident and know them all by name, which makes the resident feel cared for and valued.
Plenty of activities and entertainment to keep residents occupied.
Every
need is catered for, as a family, we are so glad we found Avalon Court, we all have peace of mind, knowing Mum is so well cared for.
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Review from Kay W (Friend of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not a resident but have been in several times to visit a resident and I have also been in occasionally as a volunteer helper.
I have always been impressed with everything I have seen. The cleanliness and facilities, etc. and the helpfulness of staff.
I have informed my family that when the time
comes for me to go into a home I hope it will be the Avalon.
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Review from Stephanie W (Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everything very good. Friendly atmosphere and a pleasure to be there. Would recommend to anyone without a doubt.
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Review from Dorothy N (Resident) published on 24 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and happy atmosphere.
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Review from Andrew H (Nephew of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely delighted at the standard of care my uncle has received. The basic living conditions are like an excellent hotel and beyond that, the staff provide superb medical care and understand his emotional and physical needs and plan to help his anxieties. The opportunity to go on trips out are regular
and so many of the staff have excellent one-on-one relationships with him which he and we greatly value.
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Review from A J (Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Food; has plenty of choice and variety.
Staff; is very kind and helpful.
Gardens; very much appreciated, especially in warm weather.
There is entertainment and stimulation (something for everyone) during the week with visiting experts and artists of all kinds.
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Review from P N (Son of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab place - five star hotel!
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Review from W K (Sister-in-law of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, look after my sister in law with care and dignity.
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Review from Peter J (Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have experienced excellent care while at Avalon Court.
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Review from William G (Son of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is kept clean and well cared for. The staff are very friendly.
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Current Review Score: 9.8 (9.786)

Overview of Review Score

The Review Score of 9.8 (9.786) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.786 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (301 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 360 Ratings = 4.786
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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