Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 21-40
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
  • 23
  • 3
  • 0
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Date Published

215
10
18
31
184

Review from Margaret D (Wife of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the home for 3 months and the care he received was excellent.
Nothing was too much trouble for the carers. He enjoyed the activities which were very varied.
We as a family were sad when he had to leave to go to a nursing home. We had considered Avalon to be our second home.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for the 5* review. I'm so glad your experience was a happy and positive one. We have wonderful staff who really do care. For all us staff here, we too find it difficult when a resident leaves as we also lose the family. Just please remember you are welcome any time to drop in for coffee and cake. Best wishes to you.

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Review from Jane M (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entertainment team need to be congratulated for the range and depth of activities. For instance this week we had a bake off and a very personable singer who reaches out to all. (The bake off was well organised and hilarious. There was also a St George's Day party and National Earth celebration to
name a few more this week.) The entertainment team ensure they make the most of each day to include staff as well as residents. This is such a boost to all concerned including family. Thank you so much to one member of staff in particular and your team.
Just one ask on the entertainment side - please could there be more at weekends as it is sadly running behind. The visiting families enjoy the entertainment as much as the residents.

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Review from S W (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say thank you to the team at Avalon - the carers, the entertainers, the chefs and the team which makes it all happen including the reception team, who have taken care of our father since he moved there 18 months ago. Both he and our family have been looked after, made to feel welcome and
also involved in his care. The team has taken the time to get to know our father, to understand what he likes and doesn't like and consequently tailor his well-being to who he is. On two occasions when he has had to go to hospital, the carers’ reactions have been exactly that – the reaction of people who care.
Our father has said to us on several occasions, 'This is a very nice place to live, the people here are very kind'. And on one occasion when we said how bright he was looking, his reply was lovely: “Why wouldn’t I be, with all the good things that happen here?!” We are very pleased that we chose Avalon.

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Review from John A (Husband of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without hesitation I would recommend Avalon Court as a 1st class care home - absolutely. On entering you could be forgiven in thinking this was a 1st class hotel! Spacious, airy, with a totally friendly feeling. At reception you are greeted by the management team, courteous, obliging. Nothing is too
much trouble. Accommodation within the rooms is superb. Staff are at all times willing to assist. A wide range of activities abounds, led by an excellent entertainment team, with something for everyone. On the "flip" side... although the car parking is generous, I feel there should be more disabled bays - rather than just two! Given the nature of the residents and visitors.
To sum up, my wife receives the best possible care and attention in a difficult period.

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Review from Sue R (Sister of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not sure where to begin or who to thank first, so this is for all members of staff, including managers, very caring carers, entertainment staff, kitchen staff, cleaning staff, and maintenance staff.
A huge big thank you for looking after my sister; she wasn’t with you for very long, but in her time
with you, she was looked after so well, even whilst in bed with chest infections, the carers were so good, especially one, whom we know my sister loved and looked forward to the time she spent with her.
It was fitting to be with you at Avalon for family and friends to have a bite to eat and drink to celebrate her life, so thank you to the catering staff. The presentation for her was so much appreciated by us all, so huge thank you all.

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Review from R S (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had Christmas Day lunch with my mum and the food was very enjoyable. It was an unexpected bonus to be offered the cheese board after the Christmas pudding. We also enjoyed an alcoholic beverage. We were made to feel very welcome by all the staff, It was a lovely atmosphere.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5* review. I'm so pleased you enjoyed your Christmas lunch with your loved ones. Our dedicated team work so hard to make every event special so I am delighted that you had a wonderful time. Kind regards.

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Review from Sue Q (Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone worked hard to give me (including my daughter) a wonderful day. The meal was very good, super atmosphere in a beautifully laid out dining room. Santa delivered a present to us all. It felt like a really special day. Thank you to all staff from all areas and my daughter kept it a secret. I met
my first great-grandson for the first time. The best day ever! Thank you all again. What a fantastic team at Avalon Court.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I'm so happy you and your family had a wonderful day. We try hard at Avalon to create a family atmosphere. I will thank all the staff, especially our wonderful kitchen staff for delivering an amazing meal. So glad you all enjoyed yourself. Best wishes.

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Review from B B (Sister of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Christmas. The staff worked very hard and the food was lovely.

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Review from Margaret R (Daughter-in-law of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court Care Home is amazing, very friendly and run amazingly by everyone.

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Review from Terence R (Son of Resident) published on 25 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere. Staff and residents always smiling. Entertainment is brilliant. Tops marks all round. Spotless.

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Review from Ann C (Daughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the home are always friendly, warm and willing to listen.
The care has been well maintained, and any information has been shared with family members.
A recent 95th birthday celebration was catered for by the chef and staff at the home. As a family, we were so pleased by the buffet;
the quality was exceptional. The staff could not do enough for us, and we appreciated that very much.
Keep up the excellent work, and a big thank you.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I'm so glad your loved one had a lovely birthday, and everyone enjoyed it. Our chef and her team provide excellent food, and we are very proud of them. It's so nice that you can talk to all our staff and find them warm and friendly. Thank you so much. I will pass this all on to the staff. It's lovely to get such feedback. Best wishes.

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Review from Darren M (Friend of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home with amazing staff. Our dear friend has come on really well since being in your care. Excellent work thank you to everyone concerned.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5-star review. I'm so happy your friend is enjoying life at Avalon Court. We have many activities for residents to join in if they wish, lots of trips out or just relax. I shall pass on your thanks to our staff. Best wishes Elaine.

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Review from S R (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a lovely and caring place. You only need to view residents to appreciate this. Knowing your relative is being well looked after is worth everything.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your five star review. As a home, we really appreciate it. I'm so glad your loved one is happy. We are so lucky to have wonderful staff who really care. Best wishes Elaine.

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Review from T K (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely distressed due to dementia. The staff are always kind and helpful. The home organised two lovely parties for her 100th birthday.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your five-star review. It is always distressing to see a loved one so upset. I'm so glad our dedicated team were able to help and make your loved one feel so much better. Best wishes.

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Review from J W (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home for nearly two years. I am so pleased I chose Avalon Court to take care of Mum. The staff are always helpful and welcoming and friendly.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your review. It is always heartwarming to hear that not only our residents are happy but also their families. We aim to make everyone feel welcome when they come through our door. Best wishes Elaine.

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Review from J S (Friend of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my close friend over the past year and found she is very happy here and well looked after. I would have no problem referring the care home to other people.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for taking the time to leave a review. We really do appreciate all feedback. I'm so glad your friend is happy. The staff at Avalon Court are a very dedicated team. Best wishes Elaine.

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Review from J H (Daughter of Resident) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact, we have been treated with kindness and professionalism. Nothing is too much trouble and our questions no matter how trivial are never made to appear silly. Staff are always available for a chat.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your lovely review and never hesitate to come for a chat. Our door is always open.

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Review from J E (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received excellent care throughout her stay and we were particularly pleased with the arrangements for her 100-year birthday celebrations.

Reply from Rachel Aran, Marketing Administrator at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It was a pleasure to be able to help with your mum's 100th birthday celebrations, so glad she enjoyed her special day. Best wishes.

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Review from Gillian M (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the room and bathroom space. Food is very good and apart from a couple of members of staff, the rest are hardworking, pleasant and very helpful.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Thank you for taking the time to review Avalon Court Care Home in Coventry. I am pleased that you are happy with the facilities. If you have any concerns with the staff team, please do not hesitate to contact me at your earliest convenience. Best wishes.

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Review from Steve C (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Variety of activities - seek to involve all residents in communal activities. A good layout makes getting around easier. Seek to encourage residents' independence. The majority of staff are helpful. Frequent changes in staff can be confusing.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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