Avalon Court Care Home - Avery Healthcare

The activities are great. The staff are kind and welcoming. Would recommend the home.

My first visit to Avalon Court and I am very impressed by the friendliness and "nothing too much trouble" attitude of staff. The improvement in my friends health and wellbeing is really noticeable. The varied and extensive programme of activities will, no doubt, aid her continuous improvement.

A pleasant stay Avalon Court, particularly because of the helpfullness of the staff. My room was very comfortable and clean. The food was delicious and the group activities on the whole were stimulating.

I have visited a number of homes and Avalon Court is by far the best one I have come across. I very much appreciate all the hard work that Avalon Court puts into ensuring that my mum is well looked after. I would not hesitate to recommend this home to anyone who is looking for a caring, supportive environment for their loved ones.

I am happy to discuss these issues with you if you care to contact me.

My mother has been at Avalon Court for 2.5 years now and I can honestly say the care she has received, particularly as she has dementia, has been exceptional. Nothing is to much for the staff and are quick to rectify any unforeseen problems when identified. The staff behind reception supervised by management are outstandingly professional as are the entertainment team and the hairdresser. Their interactions with residents and their families is admirable and a credit to Avalon Court.

Avalon is always very welcoming, the staff greet you with a smile and take the time to have a conversation either about you or your loved one. The entrance is clean, tidy with fresh flowers or displays of the residents art work etc. This month has had a variety of activities for all the residents to take part in if they so wish. Tea, coffee and delicious home made cakes are always available for you, to enjoy whilst having a chat with the resident either in the lounge or in the suite, where staff are always approachable to discuss any problems, either medical issues or food which they had that day.

Helpful, friendly, caring & professional staff. Lovely homely atmosphere. Very hard to find fault.

It's nice to visit and see that my dad is safe and well cared for. He enjoys the tasty food and is comfortable, clean and dressed nicely. Dad's needs are changing all the time and the staff take care to accept his care to accommodate this. Although Dad struggles to access the excellent activities, these are emailed to me weekly so that I can target my visits accordingly. This is much appreciated.

My mother was welcomed with open arms by all the staff at Avalon Court Care Home. Each person, friend, member of staff, I say friend because that's how you are treated and become. My mom is encouraged at every opportunity to join in, has regular contact from staff to check all is well. If there is the slightest problem it is always acted upon promptly. Mom's only complaint is that very occasionally the food isn't up to standard, you can't please everybody all the time! However, apologies are always made and food is changed without a problem. My mother has thrived.

When our mum was diagnosed with early stages of dementia we didn't imagine that we would find the best, caring, stimulating, fun, supportive future home! It's given our mum a new lease of life that she's really enjoying! All the opportunities for socialising and well-being have made her so happy, with a new sense of belonging and happiness!

My mother-in-law has gone from being lonely in her own home to a home that has a great social life with brilliant care! And an entertainment crew that keep the residents at the heart of all planning! It's amazing to see my mother-in-law positively grow and make new friends and to see her embark on a new journey, rather than us thinking it was the end of something. Thank you Avalon.

Both reception and floor teams treat the residents with respect, care and love, making sure their every need is catered for.

I cannot find the words to express the kindness I have experienced at Avalon Court Care Home. I would recommend it. It is clean, caring, patient but most of all, a happy place. The entertainment every afternoon was a pleasant surprise. I came here on my own but I left with lots of friends who I have promised to revisit. It has been an eye-opener for me and I have been made to feel very humble. A big thank you to everyone.

My sister has been on trips out, she has been to the school. She has a great life doing lots of social activities. The food is always good, she has the same care worker who knows her very well.

My sister is a resident in Avalon Court Care Home. I have visited her periodically from my home in the USA. I am saddened she has to be here permanently but commend you for the wonderful care she receives. On the front desk, we were always greeted very warmly, as were all the rest of the staff. God bless you all.

The only negative point I would make is concerning care cost credits. Unfortunately due to the timing of mum having to move to a nursing home and the monthly fee being taken from her account, we are still waiting for a credit to be repaid, despite having made number of enquires over the last 6 months. This negative point is not a reflection on the care received overall.

Thank you for all that you have done and are doing.

I do feel the staff did their best for the residents in their care though.

We as a family were sad when he had to leave to go to a nursing home. We had considered Avalon to be our second home.