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Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry, West Midlands CV4 9YQ
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Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home - Avery Healthcare, Coventry

Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs....  

Care Provided by Avalon Court Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,500
Residential Dementia CareFrom £1,500From £1,600

Contact Avalon Court Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rachael Thorpe(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Single Rooms with ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (228)

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9.6

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.6 (9.620) out of 10, based on 32 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 228 reviews.

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Showing 228 reviews matching selected criteria
Review from S W (Granddaughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
My nan came into this home 3 1/2 years ago, it was the best choice we ever made. It was upsetting for us all as she always lived in her own home, but the staff at Avalon Court was so helpful and caring.

The staff care as much as they can for my nan like family. Rachael especially is so supportive, myself and my dad feel we have a second family. I would highly recommend this home to anyone! A massive thank you!

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Your review is so nice and thank you for that. I'm so glad your nan and yourselves are feeling happy with Avalon Court and that you all feel supported. We are very luck to have a very supportive management team and wonderful staff.
Regards

Elaine

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Review from Chrissie D (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

I am happy to have my dad at Avalon Court. The care staff are always friendly and attentive and the activities team are always friendly and attentive and the activities team provide a wide range of options for everyone. I often have to travel for work so it provides peace of mind to know my dad is well looked after.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your lovely review. I'm so glad you have peace of mind when you are away and it is great to hear you are happy with our lovely carers. There is always something to do at Avalon and it sounds like your dad is enjoying it all.
Regards

Elaine

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Review from J P (Daughter-in-law of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience
I am always amazed by how personalised the care is at Avalon Court. Every staff member seems to know every resident individually, and they are so friendly!

The food is amazing, rooms are beautifully decorated and maintained, the same of social areas. The range of activities to stimulate and support residents is better than I have seen anywhere else, and residents families and friends are warmly welcomed too. It's a fantastic place.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your wonderful 5 * review. We always like to get to know our residents and family. It makes it feel like one family. We are so lucky to have a dedicated Kitchen team, activities and carers. I am so happy you feel this way.
Kind regards

Elaine

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Review from J M (Daughter of Resident) published on 12 May 2026 Submitted via Postal Card
Overall Experience

Mum has lived at Avalon for almost 4 1/2 years. Mum and I both value highly everything provided at the home, everything they do is central to mum's care. All members of staff are like family to residents and visitors, right from cleaning team though to the manager, have always got time for the residents and go out of their way to go the extra mile. We know that mum is in the best care home in Coventry, thank you for all for all you do. Special thanks go to Rachel, Natasha, Ed, Lyndsay and Shearer

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your lovely review. At Avalon we try to make it feel like one big family. I shall pass on the lovely comments to our staff who will be delighted to hear this.
Kind regards

Elaine

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Review from Carol C (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card
Overall Experience

Mum has been a resident at Avalon Court for over a year now. She is very happy, settled. She likes the activities especially the drama group. Mum is about to celebrate her 91st birthday all thanks to the care and support at Avalon.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for the 5* review. I am so pleased that your mum is happy and settled. Our lovely staff work very hard to meet peoples needs and we are so fortunate to have such a hard working activities team.
Thank you
Best wishes

Elaine

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Review from H S (Friend of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Welcoming, clean and tidy, lots of activities, staff helpful and supportive.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your review. All feed back is good and we take on board the things we can approve on. I'm so glad you found staff supportive. Please feel free to come and have a chat with me.
Kind regards

Elaine

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Review from Kathryn M (Regular Volunteer) published on 29 April 2026 Submitted via Website
Overall Experience
It's a pleasure walking into Avalon Court, the large lounge/ reception area is always clean and fresh smelling, full of comfy seats and tables, with lovely flower arrangements dotted about. The reception staff are great, very friendly and welcoming to everyone. I am

so impressed by the quality of care and dedication by the staff, in all departments. There are activities every day, designed to stimulate and entertain, also regular weekly outings all made possible by the wonderful full time team who give 100% to the lovely residents.

Reply from Rachael Thorpe, Home Manager at Avalon Court Care Home - Avery Healthcare

Thank you for such a lovely review. We're delighted that you find Avalon Court welcoming and well cared for, and it's wonderful to hear how much you value the team, the activities, and the atmosphere. Your kind words mean a great deal to everyone here.

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Review from Ann R (Daughter of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

Mum seems to have settled in very well. She's very happy to have no responsibilities for looking after her home. She's walking better and seem happier in herself. Her only 'complaint' is having tea at 4:30!! Too soon after lunch.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
I'm so happy to hear that your mum has settled in well. The whole point of our care home is to release any responsibilities and for us to look after your mum. I hope this gives you peace of mind as well. Her well being is our priority.
Kind regards

Elaine

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Review from David J (Son of Resident) published on 29 April 2026 Submitted via Postal Card
Overall Experience

My mother has been a resident at Avalon Court (dementia floor) for 3 1/2 years now and throughout this period the care and support has generally been very good on her floor. The time management and desk staff are totally professional and a credit to Avalon as are the entertainment team and the hairdressing. I would highly recommend this care home to anyone.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your lovely review. Its always good to have feed back. I'm glad you feel the care and support has been good. All our staff are professional and caring and are always trying to make things better.
Kind regards

Elaine

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Review from Kathleen W (Respite Resident) published on 8 April 2026 Submitted via Postal Card
Overall Experience
Most things were excellent, but food was disappointing. Not enough vegetables and some days, portions very small. One small floret of broccoli, I do not consider to be a portion.

Drinks were fine.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
I'm so sorry to read this. I'm sure if staff had realized this they would have done something about it. There is always plenty of food so i do apologise. We will talk with our staff and try and ensure this doesn't happen again. We have a lovely dedicated team here at Avalon and i know they will all take this on board.

Kind regards

Elaine Edwards

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Review from Beverley H (Daughter of Resident) published on 8 April 2026 Submitted via Website
Overall Experience
My mother moved to Avalon Court in May 2025. There were so many failings that it's impossible to list here. My mother suffered severe trauma and illness and was hospitalised due to their failings. An alternative home was found & she moved there directly from hospital in June 2025 & has thrived since.

Months of correspondence ensued & Avalon consistently refused to accept responsibility & tried to lay some blame at our door. The complaint was escalated to the Ombudsman. In March 2026 the LGSCO investigation was completed & Avery Healthcare were found to have caused significant injustice by not administering prescribed drugs, poor levels of cleanliness & hygiene, & inadequate general standards of care to a visually impaired person. This has resulted in receiving an official apology & refund of monies. In my opinion their attitude towards my mother's care was sloppy & cavalier, as was their handling of the complaint. The decision statement of the LGSCO will be made public soon.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for sharing your review. We acknowledge the concerns raised and confirm that these matters have been addressed formally in line with Avery Healthcare's complaints procedure and escalated through the appropriate channels.

We appreciate you taking the time to provide feedback.

Kind regards

Elaine Edwards

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Review from B C (Daughter of Resident) published on 19 February 2026 Submitted via Postal Card
Overall Experience
Receptionist very welcoming and helpful.
The entertainment team provide an engaging service.

Anna on the Ferguson floor was very good and helpful.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your review. We take feedback very seriously and we will look into all you have raised to improve the service we provide. Please feel free to talk to us regarding anything you feel we can improve on.
Best wishes

Elaine

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Review from David O (Son of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience

Excellent in all respects

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for our wonderful 5* review. It is so important to us at Avalon to know we are giving the right service to the residents and there family. We always strive to make our residents happy whether that be through the wonderful activities team, Kitchen team who make amazing meals and cakes and all the staff.

Thank you so much.

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Review from Kathleen M (Friend of Resident) published on 6 November 2025 Submitted via Postal Card
Overall Experience
I visit a friend in the home. She has improved so much and enjoys the stay there now.

The activities are great. The staff are kind and welcoming. Would recommend the home.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare
Thank you so much for your review. I'm glad your friend is enjoying the home and all the activities. Our lovely staff are always here to help and to welcome you into Avalon.
Best wishes

Elaine

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Review from James D (Friend of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

My first visit to Avalon Court and I am very impressed by the friendliness and "nothing too much trouble" attitude of staff. The improvement in my friends health and wellbeing is really noticeable. The varied and extensive programme of activities will, no doubt, aid her continuous improvement.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for the wonderful 5*review. At Avalon Court we aim to make everyone's experience a positive one. From our wonderful residents to there lovely family and friends. Our activities team are amazing and nothing is to much trouble. Our driver Dave has taken them to some amazing places....  

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Review from Joan O (Respite Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

A pleasant stay Avalon Court, particularly because of the helpfullness of the staff. My room was very comfortable and clean. The food was delicious and the group activities on the whole were stimulating.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your review. I'm so glad you had a pleasant stay. We really appreciate your feedback as we take on board every ones experience. I hope you will come and stay with us again. We look forward to seeing you. Best wishes

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Review from Helen M (Daughter of Resident) published on 28 August 2025 Submitted via Website
Overall Experience
My mother resides at Avalon Court and I have been so incredibly impressed by the level of care and support she receives. Rather than do the easiest thing, Avalon works hard to do what is in the best interests of residents. This is evident in their incredible program of activities that include unusual and stimulating activities like drama productions and zoo animal encounters, and the way that the staff continue to encourage and support (those residents that can) to walk and engage in feedback meetings.

I have visited a number of homes and Avalon Court is by far the best one I have come across. I very much appreciate all the hard work that Avalon Court puts into ensuring that my mum is well looked after. I would not hesitate to recommend this home to anyone who is looking for a caring, supportive environment for their loved ones.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Many thanks for the wonderful 5* review. I am so happy that your mother is enjoying Avalon Court and that you are also happy with the care that your mother receives. We are so very fortunate to have dedicated staff who work so hard for our residents well-being. Thank you so much.

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Review from P L (Power of Attorney of Resident) published on 30 June 2025 Submitted via Postal Card
Overall Experience
I hold power of Attorney for two of the residents at Avalon Court in Coventry.
Whilst they are happy with their care, they are most unhappy with the food they are served daily. Let me give you an example, yesterday they were offered a scone for their tea, but it arrived with not butter or jam, when they asked for both a small pot of jam it arrived 25 mins later, but they never did receive any butter.
This may seem trivial but similar instances happen regularly. I find it incomprehensible that a care home with such a good reputation is let down by such inadequate catering service.

I am happy to discuss these issues with you if you care to contact me.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I am so sorry to hear this. I will contact you and we can arrange a time best to suit you so that we can discuss this further. Kind regards, Elaine

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Review from A A (Friend of Resident) published on 29 May 2025 Submitted via Postal Card
Overall Experience

The resident I visit has now been in Avalon Court for more than nine years. The fact that she has reached the age of 94 is at least in part, due to the very good care she has received here. I have written several reviews over the years and they all express the same level of satisfaction.

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Review from David J (Son of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

My mother has been at Avalon Court for 2.5 years now and I can honestly say the care she has received, particularly as she has dementia, has been exceptional. Nothing is to much for the staff and are quick to rectify any unforeseen problems when identified. The staff behind reception supervised by management are outstandingly professional as are the entertainment team and the hairdresser. Their interactions with residents and their families is admirable and a credit to Avalon Court.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

It was a pleasure to read your review. And thank you for the praise for all the staff. We are so lucky to have a dedicated team throughout the home. We try our best to be mindful of all our residents and families. Our entertainment team are amazing and can easily adapt to residents needs.Best wishes

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 February 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 19 Feb 2025

    A Sous Chef at Avalon Court Care Home in Coventry has reached a significant milestone in her culinary career. Michelle Auwkit successfully completed her Level 3 Senior Production Chef apprenticeship,...

Upcoming Events

There are no upcoming events for Avalon Court Care Home - Avery Healthcare.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Avalon Court Care Home - Avery Healthcare.

Meet the Team (3)

Rachael Thorpe
Rachael ThorpeJob Title:Home ManagerJoined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.

I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.

It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella Lamber
Ella LamberJob Title:Deputy ManagerJoined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.

I have 10 years of experience working in the Health and Social Care sector.

I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.

I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.

Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine Edwards
Elaine EdwardsJob Title:Customer Service ManagerJoined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.

I absolutely enjoy my job and cannot imagine doing anything else!

Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

Frequently Asked Questions about Avalon Court Care Home - Avery Healthcare

What types of Care is Avalon Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avalon Court Care Home - Avery Healthcare have?

There are 107 Single Rooms.

What are the Facilities & Services at Avalon Court Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Avalon Court Care Home - Avery Healthcare to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avalon Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Avalon Court Care Home - Avery Healthcare has an Enhanced Service -more info.