Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 121-140
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
  • 23
  • 3
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  • 2

Date Published

215
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18
31
184

Review from Diane H (Relative of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would be happy to recommend anyone to come to this home if needed. Everyone is very caring and efficient.

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Review from Mary D (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoys her experience here. She has made new friends and participates in most of the activities. Staff are friendly and caring.

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Review from Neil T (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On balance, the overall standard of service is just slightly below excellent, marred by the competence of night staff. While I understand it is difficult to find staff appropriately qualified who are willing to work at night, £1000 per week suggests to me that perhaps you should be a little more choosy.
However, I do believe there are many retirement homes that are much worse.

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Review from Mark H (Grandson of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would personally like to thank the staff at Avalon for their care and support during my granddad's final days. The scenery and the environment was 1000% time better than suffering in a hospital.


We even had the service to his funeral at the care home. This gave the staff their opportunity of showing

their respect.


I do think this is the way forward...having the service and wake at the care home as the atmosphere is more relaxed.

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Review from K M (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here for a funeral of a resident and was very impressed with the staff who attended the funeral and cared for my partner's grandfather when he was ill.
The service was excellent, well organised and the food was fantastic. I would recommend this care home to anyone.

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Review from B K (Nephew of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home to be in.

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Review from David N (Cousin of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin moved to Avalon Court in February, and the improvement in her has been amazing. The physio and his exercise class have given her much more mobility. The entertainment team makes sure she is always entertained and loves to join in. The food is not only varied, and nutritional but also very
tasty and beautifully presented. The staff and management are all friendly, caring and very patient. They keep us informed at all times about her health and well being. I cannot praise them enough and would highly recommend this care home.

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Review from Sue H (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place the care is excellent. My father was a resident here and the care he received was amazing and kind I could not fault it. Lots of daily activities that my father enjoyed taking part in.

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Review from Alan H (Son-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and concern from all members of staff from every level nothing has been too much trouble would recommend Avalon Court to anybody.

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Review from Richard K (Son-in-law of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is so unlike the perceived view of a care home. People are treated with respect and compassion and when my time comes I would like to end my days in a place like this.

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Review from Eve E (Friend of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour is very pleased with Avalon Court. She has been made very welcome.
The care is outstanding. My neighbour has no family left, so I come to see her 4-5 times a week just to make sure she is well and happy.
She has settled in very well and loves it here.
I would recommend Avalon Court
to anyone.

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Review from Cheryl M (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home. Dad loves it here. Staff are lovely. So happy we found Avalon Court.

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Review from E M (Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been treated kindly on every day of my residence here during this last year. The staff have been extremely helpful and caring.
Sometimes when I have either a personal problem or I need to speak to a senior member of staff about an elderly resident there is no one to relate to and confide in.

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Review from J L (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found the home to be very welcoming to my nan and the whole family. Very caring.

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Review from J P (Son of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all aspects of my mother's care.

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Review from P L (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit and father is happy being here.
Staff are friendly and very helpful. I have both my father and father-in-law here so must be good.

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Review from N D (Granddaughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to live here, my grandad is the happiest I have seen him in a long time.

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Review from Dorothy S (Sister of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff very friendly and caring, look after my brother very well. Avalon Court just like hotel.

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Review from Marie C (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is being well looked after and is quite happy being here.

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Review from Annie C (Resident) assisted by family/friend published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my stay the level of care has been of a very high standard, despite the frequency of new carers, who are less familiar with individuals care needs.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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