Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 141-160
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
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Review from Kate S (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love the peace that Avalon Court gives me and my sister and brother.


Mum has such a great time dancing, singing and generally being at home in her "5star hotel".


The staff are wonderful and the care is the very best I could ever hope for.

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Review from Judith A (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon Court has excellent facilities, the carers are very professional and patient. Nothing is too much trouble for them and the nursing station has well trained, knowledgeable staff. Any issues they pick up on, medical they contact Dr's when necessary. They are efficient in arranging Ambulance transport
for appointments. Reception staff are professional, smart and efficient and deal with residents and their families equally.

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Review from Philippa L (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally fantastic - my dad has been here a year and now my father in law is here too. You can come at any time of day or night and the standard of help, care, friendliness and helpfulness is always the same - outstanding!
Cannot speak highly enough of everyone involved.

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Review from S B (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home have been fantastic at settling mum in. They offer an extensive range of trips and activities and work hard to include all the residents. I think this really enhances the resident's lives. The pre-school group with residents is a fabulous idea and mum enjoys their visits.

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Review from C S (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a great afternoon on mum's 83rd birthday. Avalon put on a singer and handed her a birthday cake, made her feel very special. She had a great time dancing the afternoon away with family and staff.

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Review from Cindy L (Daughter of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's lack of confidence has deteriorated over the last 12 months and after persuading her to move into a nursing home, she has settled extremely well and made a lot of friends. Mum is a very sociable person who loves the company and the entertainment facilities are brilliant at Avalon Court.

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Review from David G (Son of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Avalon Court Care Home, more importantly, my mother is even happier. The level of care, kindness and attention is greater than I ever expected. She has settled in so well and she calls it her home. All of the rooms, lounges and en-suites are furnished to the highest standards just
like a high star rated hotel. All the staff and carers are exceptional and always have a smile not only for the residents but visitors as well, nothing is to much trouble for them. Last week mum had her hair styled in the salon, then had coffee and biscuits with us in the bistro. After lunch, a trip out in Avalon Court’s minibus to a garden centre and had hot chocolate and marshmallows. What a delight to see my mum full of smiles. Such a professional attitude from everyone involved in the way Avalon Court operates.
Thank you all very much

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Review from Catherine B (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here to Avalon Court for eight weeks respite. The staff are wonderful, very friendly and helpful. It has been a very comfortable stay and the care home is nicely furnished.


Entertainment overall is very good.


I was here at Christmas and New Year and the decorations are beautiful.

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Review from Linda K (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, all the staff are very friendly and supportive of both residents and visitors and family.

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Review from Kevin S (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very kind and polite. Cannot knock the care and support they have given my mum. They made her feel at home as soon as she got here. Will recommend Avalon Court to anyone that asks. Activities that are put on are great and they get everyone involved.

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Review from Kim G (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When dad's health deteriorated to the point he needed residential care it was a very upsetting time for him and his family. We were all at a real low point. From the very first time we entered Avalon Court's beautiful reception and were welcomed by the warm, kind, caring, knowledgeable and professional
staff. Dad's life and the family's too has settled in the best way possible, to feeling safe, reassured and not so frightening. We cannot praise or thank Avalon Court enough.

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Review from Christine S (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in several times for respite care and we could not ask for a better place for her to stay. The staff are very friendly, the rooms are spacious, the meals are excellent and cater for her special diet. Cannot fault the cleanliness of the whole home. Would highly recommend.

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Review from Pauline G (Daughter of Resident) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the way Mum has been cared for in Avalon Court Care Home. The staff have been patient and supportive - her physical health has improved due to the excellent food and she has joined in many of the activities offered. Mum has also made good friends with the other residents.


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were lucky enough, on our last visit, to join in with a physical activity session led by the resident physio. It was brilliant - even the residents who had been reluctant initially came away smiling. What a tonic!

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Review from D M (Friend of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been at Avalon for two years and is so happy there.
All the staff love her and she looks forward to the activities and outings.
She is eating well, maintaining a good weight and her level of medical care is excellent.

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Review from T S (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care Mum is getting at Avalon Court.
All the staff are very caring and thoughtful.
We have already recommended Avalon to friends.

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Review from Peter D (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good experience.

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Review from Neil H (Son of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for. Seems healthy and happy on a regular basis.

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Review from N S (Husband of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my wife every day during the past five months and have found the staff always welcoming, cheerful and helpful. I am very satisfied with all aspects of care she has received. We like the purposeful and spacious design of Avalon Court. From bedrooms, large restaurants and also the large
lounge and bistro. The pleasant and colourful garden which facilitates a wide range of entertainments and activities. The self-service kitchen provides drinks in house cakes and scones and fruit. Avalon Court must be one of the best.

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Review from L S (Granddaughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care given to my nan over the past six months. The staff on the first floor have been exceptional with my nan's health and happiness. A couple of months ago my nan's health had started to deteriorate, but with the commitment and dedication of the team on the first floor,
she has bounced back to her usual bubbly self. They encouraged her with her fluid intake and reassured her that she would be ok.
She would not be the confident happy resident she is today if it wasn't for this team.

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Review from Carol K (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my mother receives is outstanding. The staff are very caring and nothing is too much trouble. They treat mum with total respect and are always cheerful whatever time of day I visit.
I have ticked satisfactory for value for money because mum has not used and is unable to take part
in activities due to her being bed bound.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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