Ebor Court

Great North Way, Nether Poppleton, York YO26 6RB
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9.9 135 Reviews
  • Ebor Court, York
Ebor Court care home in York is a friendly, supportive home.

Highly qualified, caring and compassionate staff are committed to delivering excellent care.

There are lots of interesting activities such as regular trips to places of interest, and time in the hair and beauty salon.

Residents have an annual eye test and dental check-up.

Residents can enjoy a cinema room with a popcorn machine.
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Care Provided by Ebor Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1784
  • Self-Funded Residential Dementia Care: from £1901
  • RESPITE Self-Funded Residential Care: from £1784
  • RESPITE Self-Funded Residential Dementia Care: from £1901

Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.

The price(s) shown are provided by the care home. Contact Ebor Court for full pricing details and T&Cs.

Contact Ebor Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ebor Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvonne Penrose (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Ebor Court pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Ebor Court has plenty of onsite parking for visitors.

Ebor Court Reviews (135)

9.9

Ebor Court has a Review Score of 9.9 (9.857) out of 10, based on 38 reviews in the last 2 years.
Over all time Ebor Court has 135 reviews.

Overall Experience
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Reviewer Connection to Ebor Court
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Total of 135, showing 101-120
Review from Louise M (Daughter-in-law of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my mother-in-law being here. She seems very happy and settled.
Reply from Rebecca Selkirk, PR Executive at Ebor CourtThank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from Anya K (Granddaughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff with good facilities and a bright atmosphere.
Reply from Rebecca Selkirk, PR Executive at Ebor CourtThank you for such positive feedback of our Ebor Court home.
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Review from Alison H (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming and friendly.
Reply from Rebecca Selkirk, PR Executive at Ebor CourtThank you very much for this kind review of Ebor Court.
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Review from Susan B (Niece of Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always happy, friendly and helpful. It is always clean and tidy and fresh smelling.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you for taking the time to review our home. I shall ensure that your kind comments are passed on to the whole staff team.
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Review from K G (Grandson of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at Ebor Court were absolutely fantastic with my grandad from the day he arrived to the day he passed away. They did everything they could to make him comfortable in his final days. We appreciate everything they did for him.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you so much for your review of Erbor Court. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. It is lovely to hear your kind words regarding our carers and I will be sure to share them with the whole staff team.
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Review from Steven H (Son of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided was excellent. My mum was made extremely welcome by all the staff and indeed the other residents.
The care provided was first class, the food, outstanding, cleanliness superb and a very good range of activities to join in.
The ensuite rooms are extremely welcoming and comfortable.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you for kindly taking the time to write a review of Ebor Court and for the lovely way you have described our home. We pride ourselves on creating a welcoming home from home and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from Jane G (Wife of Resident) published on 10 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for with kindness, care and professionalism. Nothing was too much trouble and all our questions were answered. There was an overall friendliness throughout the stay. The food was tasty, activities were catered for and cleanliness was apparent.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you so much for your lovely review about our home and the Ebor Court team. We are so pleased to hear how well your husband enjoyed his stay at Ebor Court. The staff team will be delighted to hear your kind words which I shall be sure to pass along.
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Review from Tonie M (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ebor is running the best I've ever seen. The most recent management team have created a better more stable environment. Morale is excellent which creates a happier, stable team which is of higher quality just since the management team was put in place. I feel the care received is of a good standard
and my opinions are taken into account. Really great that the continuity of bank staff is in place rather than using an agency. On my floor bank/regulars are equally as good. Shame I can't highlight names.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you so much for your review of Ebor Court. Feedback is extremely important to us and we really appreciate you taking the time to share your experience with us. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.
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Review from Julie G (Daughter of Resident) published on 15 March 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Dad spent 2 weeks at Ebor Court in Poppleton, nr. York, after undergoing surgery in Leeds hospital. My Dad was having 2 weeks of respite care at Ebor Court. I brought him to Ebor Court on Friday 15th February. There were some items missing in the room, the key to the drawer mentioned in the contract
but no key materialised throughout his stay, no shower curtain. By Sunday Dad had norovirus which some of the other residents also had - he recovered after a day or two. I visited on Wed. 20th February. Dad was ok (he is a fully functioning 89-year-old). My husband and I visited again on Thursday with rumours of norovirus at the home, on Friday morning we were not allowed in as norovirus again confirmed. Dad was ok and luckily did not catch the virus. There were no visitors allowed until he left. Dad came out of Ebor Court on Friday 1st March, he was very happy to leave. The staff were helpful and caring but the home would not be recommended by my Dad from his short experience.
Reply from Samantha Blair, Customer Care Advisor at Ebor CourtThank you for taking the time to review our home. All feedback is important to us and we will ensure that our Home Manager looks into the points you have raised and shares them with the team to help us to continually improve. Occasionally, illness can be brought into our home even though we do our utmost to protect our residents and we are sorry that your dad was unwell during his stay with us. We are pleased to hear that the Ebor Court staff team were helpful and caring during your Dad’s stay and if you would like to discuss anything in more detail, please do not hesitate to contact us.
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Review from Gillian F (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is now 91 and has been in the care of the staff at Ebor Court for over three and a half years now. He has progressive vascular dementia and can be grumpy and aggressive at times. He is very confused but the staff are wonderful with him and I always feel he is in a safe, caring place.
I often
leave after visits upset by his condition (dementia) as this is not the dad I knew but the staff always check I am OK as well as reassuring me of dad's care. I always feel they love him even though he is pretty awkward at times and am eternally grateful that these wonderful carers are there for Dad at a time when he is incapable of many/most of the things he used to do for himself.
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Review from John T (Husband of Resident) published on 11 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been into Ebor Court for respite care where I found first of all the staff were most friendly and helpful right from the start. My wife has been on two occasions now for respite and it is like a second home, all the staff have time to speak to you and they treat you as if they were our family.
The facilities are first class with lots of room to move about and everywhere is spotless. I would have no hesitation to recommend Ebor Court to anyone looking for care for their loved ones.
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Review from Christine C (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do not think the mix of residents with physical and mental challenges on the same floor was always appropriate but when staff and management were made aware they did try to resolve specific issues. But Ebor Court are wonderful in their level of care and compassion and we as family of a resident became
part of "their family" very quickly. It is very hard to relinquish daily responsibilities of a cherished mum to strangers but 2nd-floor staff proved a safe pair of hands. Regular staff soon got to know mum and us and it was important to have that continuity, always available to answer questions - keep us updated and offer advice and that vital link between Dr's and changed medication and what that entailed. Nothing was too much trouble- we never felt in the way. As end of life was obvious the staff were outstanding and the night managers were amazing to the finish which will always remain with us. Would recommend Ebor Court to everyone and have in fact done so since 2017.
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Review from Steve C (Son of Resident) published on 11 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother moved into Ebor Court earlier this year. She is on the second floor.


I am extremely pleased with the care and attention she receives. The food is of a good standard and there appears to be frequent activities.

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Review from A W (Daughter of Resident) published on 4 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother appears to have settled in well at Ebor Court even though she has had to be moved already and there is talk of a further move ( not good for someone with dementia) As I live a good distance from York I have not been able to visit much however on the occasions I have been everything appears
to have been in order and satisfactory.
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Review from Louise B (Daughter of Resident) published on 20 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am thrilled that my mother has settled well into Ebor. The staff have made great efforts to encourage and include her and Christmas was very special. The choice and frequency of activities are excellent. All staff are thoughtful, kind and attentive. I am extremely happy with the catering and the encouragement
is given to residents to enjoy a cup of tea at any time of day. Visitors are always welcome and the atmosphere is relaxed and happy. The building is bright and airy. Rooms are kept clean but occasionally hand sanitizer and paper towels run out so a frequent check on these supplies would be appreciated. My only real concern is the laundry system. We are frequently not receiving my mother's laundry back despite it being labelled correctly. This is disappointing as it is a service included in the recent fee increase. May I suggest your laundry system requires review? Overall, well done to all staff at Ebor Court for creating a lovely, homely and safe environment.
Reply from Helen Chermside, Customer Service Executive at Ebor CourtThank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes and following your review and we are delighted that your Mother has settled into the home so well. Our Home Manager operates an open door policy and will discuss your specific concerns with you when you visit the home. If you would like to discuss this matter further, please feel free to contact our customer services team on 0113 385 3570.
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Review from Zephine T (Daughter of Resident) published on 13 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
From what I see from the day to day care my father receives, I feel the majority of the staff are doing their best for all the residents at Ebor Court. The staff are trying to spend quality time with residents but I have noticed they have never ending paperwork to try to fit in too!
I feel maybe there
aren't enough staff on duty at times. The care Dad gets is excellent, the carers seem to do their best to understand his needs, which can change hourly.
I would like to see more activities where residents are encouraged to join in more. Also maybe more small/short trips out for just coffee, these then wouldn't be too expensive and residents could maybe get out more often.
The meals sound very good, Dad says they are excellent on the whole, but there now seems to be a lack of homemade cakes available, as there was when he first went in.
I have noticed that on the whole, Dad receives excellent care and I feel confident that he is safe at all times, which is the main thing.
Reply from Helen Chermside, Customer Service Executive at Ebor CourtThank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes and following your review would like to advise you that Staff complete mandatory paperwork during their shift, to ensure they are visible at all times for residents. We feel this is preferable to being off the floor. We agree that more homemade cakes should be available and when the new chef starts in early May, will be ensuring there are plenty for everyone. We hold monthly Social Committee Meetings with our residents to ensure the activities represent their choices and will forward your suggestions to our team at the home. Our Home Manager operates an open door policy and would be happy to discuss any concerns you have, next time you visit the home. If you would like to discuss further, please feel free to contact our Customer Services team on 0113 385 3570.
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Review from Vicky A (Daughter of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The activities are good, residents seem happy and well cared for. Staff are friendly and helpful. Rooms are clean and pleasant. It is a modern building which is light and airy. I would recommend this care home.
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Review from Susan W (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As my mother's health deteriorated it was agreed that she should stay at Ebor Court and not be moved to hospital. Her dementia was treated with dignity at all likes. The compassion shown to both herself and her family was excellent. The family were welcomed at any time.
We will always be grateful to
the care which she received at Ebor Court during her final days there. I would definitely recommend this care home to others.
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Review from Julie (Granddaughter of Resident) published on 31 October 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
When my grandmother moved into Ebor Court a year ago, we were thrilled with the staff, the building, everything. Since then the fees have increased by about 12% and it has gone from a CQC good rating to 'requires improvement', prominent staff appear to have left and they seem stretched. My grandmother's
room is not kept sufficiently clean, particularly the bathroom area and I do not get the number of updates about her that I used to get. The staff who work with the residents genuinely care and are really wonderful with them, but it's all the other little things that are missing (see the July CQC report for details) that makes me wonder whether we have made a very costly mistake in choosing Ebor Court.
Reply from Helen Chermside, Customer Service Executive at Ebor CourtThank you for taking the time to review Ebor Court. Ideal Carehomes appreciates all feedback about our homes. Ebor Court has recently appointed a new Manager who is making many positive improvements in the home. You can discuss any specific concerns you may have at any time, with the Manager who operates an open door policy and will be contacting you directly about the concerns you have mentioned above. If you would like to discuss this matter further, please feel free to contact our Customer Services team on 0113 385 3570.
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Review from Adrian M (Son of Resident) published on 10 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a light and bright care home with ample communal spaces. My mother settled in here quickly, and is happy amongst the other residents and enjoys their company. The carers are very attentive and are quick to resolve any problems without being intrusive.
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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Ebor Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.857 for Ebor Court is calculated as follows: ( (395 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 447 Ratings = 4.857
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ebor Court is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (3)

Yvonne

Yvonne Penrose

Job Title: Home Manager Joined: 2025

As a dedicated healthcare professional, Yvonne has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.


Working at Ebor Court, Yvonne closely shares HC-One’s vision in aiming to provide the kindest care for each and every resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to residents in a way that they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Yvonne remarked:
“Being able to share my passion for giving kind care with all staff within the home, ensuring the people in our care are living their best lives.”


Yvonne has also achieved much outside of work, with her proudest achievements being Raising her three sons and becoming a personal trainer, working with the elderly promoting healthy living and the benefits of regular exercise.


Outside of work, Yvonne enjoys spending time with her family, listening to music, going to the gym and socialising with friends.


If you would like to find out more about Ebor Court, Yvonne would be delighted to have an informal discussion with you to answer any questions and provide further information.

Wendy

Wendy Roberts

Job Title: Front of House Manager Joined: 2024

Wendy is the front-of-house manager at Ebor Court.

Kamil

Kamil Owsicki

Job Title: Care Manager Joined: 2023

Kamil is Care Manager at Ebor Court

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