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Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells, Kent TN4 0RJ
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I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
Fountains Lodge Care Home, Tunbridge Wells

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...  

Care Provided by Fountains Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia CareFrom £1,465From £1,610
Nursing Dementia CareFrom £1,700From £1,870

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Louise Eastwood (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (74)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (74)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • We’re a mile and a half south of the junction of the A21 and A26, and you can park here at the home. There’s a train station the same distance away at High Brooms, on the line between London Charing Cross and Hastings.

Parking

  • Onsite parking available

Fountains Lodge Care Home Reviews (143)

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9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.745) out of 10, based on 36 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from Richard (Son of Resident) published on 28 November 2016 Submitted via Website
Overall Experience

My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best state possible for her to be in. She is calm and occupied happily with activities. All of which is a testament to the dedication of the carers. Whenever I visit, I am welcomed, whatever day of the week or time of day. I am particularly pleased to see that the carers are really getting to understand who Mum is and what she is capable of. The philosophy is to make the residents lives as happy as possible. I and other family members have peace of mind knowing that Mum is being treated with respect in a safe and stimulating environment. I have already recommended Fountains Lodge to others and I will continue to do so.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from John (Nephew of Resident) published on 28 November 2016 Submitted via Website
Overall Experience

The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.

We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.

There have been occasions when we have experienced resident uncleanliness (by smell) at time of visit.

However, staff are always helpful and caring.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David (Son of Resident) published on 21 November 2016 Submitted via Website
Overall Experience

It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she herself would expect it to be. The carers are all exceptional.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 August 2026

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fountains Lodge Care Home to verify any information. View our terms and conditions. Fountains Lodge Care Home has an Enhanced Service -more info.