I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kindS V(Daughter of Resident/Service User)
Extremely helpful and caring staff. Rooms and surroundings are excellentP C(Friend of Resident/Service User)
The care she receives has been consistently excellent.Penny C(Daughter of Resident/Service User)
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden...
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers and their loved ones at times when they need a break or a little extra support.
All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. It also has a suite suitable for couples.
The home has its own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.
Situated in Southborough, the home is a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.
Staff take great care to focus on the person. Its important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.
Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.
Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.
Contact Fountains Lodge Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.
The price(s) shown are provided by the care home. Contact Fountains Lodge Care Home for full pricing details and T&Cs.
Fountains Lodge Care Home has a Review Score of 9.8 (9.800) out of 10, based on 32 reviews in the last 2 years.
Over all time Fountains Lodge Care Home has 145 reviews.
Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns...
Observed residents unsupervised for period in excess of 30 minutes. Observed carer placing soiled pad on soft furnishing. Cushion removed for deep cleaning and chair left without a cushion for weeks. Resident left unattended in room after falling and injuring head. With too many continuing concerns regarding the level of care at this home, there is only one way to deal with the situation ... move to an alternative provider.. done!
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...
We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com or calling 0113 381 6293 so that we can discuss this feedback further?
We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any...
We know our relative will be treated compassionately and caringly at the home and when we are not there we know they are safe and cared for. Staff, however, busy will always find time to discuss any concerns we may have about our relative and are prompt to contact us if they themselves have any concerns. The home provides a good range of activities each day and had many events and shows over Xmas. Many residents were singing and dancing with pleasure etched on their faces.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best...
My Mother took up residence in difficult circumstances. Nothing phased the staff. They simply got on with helping Mum as best they could. I was always kept informed of all that was being done and what the plan was. It was tough going to start with but three months on and Mum is now in the best state possible for her to be in. She is calm and occupied happily with activities. All of which is a testament to the dedication of the carers. Whenever I visit, I am welcomed, whatever day of the week or time of day. I am particularly pleased to see that the carers are really getting to understand who Mum is and what she is capable of. The philosophy is to make the residents lives as happy as possible. I and other family members have peace of mind knowing that Mum is being treated with respect in a safe and stimulating environment. I have already recommended Fountains Lodge to others and I will continue to do so.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.
We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.
There have been occasions when we have experienced resident uncleanliness (by smell) at time of...
The ability for residents to take ad hoc or organised trips outside the care home seems to us limited.
We have noticed a fall off in the quality of restaurant food during the last 12 to 18 months.
There have been occasions when we have experienced resident uncleanliness (by smell) at time of visit.
However, staff are always helpful and caring.
Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she...
It is abundantly clear as soon as you walk into Fountains Lodge that you are entering a caring community. The staff are exceptionally friendly and all seem to be aware of mothers health and wellbeing. Mother is well cared for, her room is kept clean, and her personal appearance is always as she herself would expect it to be. The carers are all exceptional.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.”
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.
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