Cavell Court, Norwich, Norfolk
Cavell Court, Norwich, Norfolk
Cavell Court, Norwich, Norfolk

Cavell Court is a modern, purpose-built Care UK home located in the village of Cringleford, which opened in July 2015. The care home provides both specialist nursing and residential care, as well as respite, palliative and end of life care.

Care UK homes are operated by qualified and caring professionals, who aim to enhance residents' lives and provide top-quality care. The care team at Cavell Court get to know each individual and find out each individuals likes and dislikes, their life story and interests. Using these details a tailored care plan is put in place.

There is a coffee shop, hair salon and cinema on site.

Group: Care UK Nursing & Residential Care Services

Person in charge: Sofia Pereira (Deputy manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cavell Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 20 hours ago

Please call us on 0160 3856525 for current bed vacancies

Reviews

9.7 Cavell Court has a Review Score of 9.7 (9.746)

The Review Score of 9.7 (maximum of 10) for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 45 Reviews over all time. This Average Rating is also the rating value for Cavell Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Cavell Court is calculated as follows: ( (443 Excellents x 5) + (65 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (4 Very Poors x 1) ) ÷ 536 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 21 Reviews ÷ 16 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    39
  • Good
    4
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cavell Court?

  • Extremely LIKELY
    39
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    2
  • Extremely UNLIKELY
    1

Reviewer Connection to Cavell Court

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    8
  • Resident / Service User
    8
  • Son of Resident/Service User
    7
  • Respite Resident/Service User
    3
  • more

The whole experience from the care my dad received to the way us relatives were able to relax in the cafe and many lounge areas was impeccable.
Sadly for us, Dad passed away at the home but there wasn't anything more we could have wished for in terms of care and attention.
Dad left the building the same way he came in - through the front door.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly, helpful, reassuring, positive and go out of their way to create comfort.
Respectful being treated as an individual with dignity. Attention to details smooth transition into care without a negative incident. Very welcoming to professional help and support like massage, simply generous with support and counselling person centred for loved ones.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good staff care and clean, friendly environment. Decor is excellent. Food and drink is very good. My friend has settled in and made friends very quickly. I can't fault the care home at all.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The entire Cavell 'team', both care and administration, have worked both sensitively and professionally in helping my father to settle into his new situation and surroundings. At the same time, they have remained respectful of and flexible towards the feelings of his close family and friends. Supportive all round, I'd say.

How likely would you be to recommend Cavell Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

This home is first class, more like a top hotel. My friend's room was large, bright and well furnished, including a large TV, and an excellent en-suite which is the norm for all the rooms. There are telephone points in all the rooms which enable residents to have their own landline if they wish which is especially useful.
The dining room is lovely with well-set tables and the menu is excellent.
The lounge has comfy sofas and armchairs. But one of the nicest facilities is the coffee lounge, where residents and visitors can help themselves to a variety of teas and coffees or soft drinks and freshly made cakes. This is a lovely place to meet with friends, family or other residents or just read the newspapers which are supplied.
Finally and most importantly are the friendly, caring staff who go out of their way to make residents happy and well cared for and the nursing assistants are great. I visited several homes, but Cavell Court was by far the best.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy here. Every member of staff has been very kind and helpful to me whatever I have asked about. I will be happy to recommend your care to others.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moving Mum into care was extremely traumatic, but the team at Cavell Court were simply fantastic. They have shown great professionalism as well as kindness. I have be3en highly relieved by the standard of care my Mum has received.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are extremely caring and helpful, clean, bright rooms, good choice and quality of food, a variety of entertainment and individuality considered at all times.
Administration staff very approachable and knowledgeable. Highly recommended for a care and nursing home.
I applied for end of life care for my sick father, the administration staff could not have been more helpful, unfortunately dad passed away before he could be moved but I had chosen Cavell Court on the recommendation from a residents son. My survey is written on experiences shared by him and from my visits to his mother. I am sure I would have felt confident that dad would have been cared for with respect in his final days at Cavell Court, should it have been possible.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Don't Know

My aunt was in this care home for five weeks for 'End of Life Care'. My main issue with my aunt's care was that about 10 days before her passing we, as a family, were told not to give my Aunt any fluids as her reflux had stopped working and therefore any fluid intake would go straight into her lung. I found that there is a fluid thickening agent that can be added to any fluid it then bypasses the lung. When asking the manager he replied, "never heard of such a thing"! This agent is listed on the sheets the carers fill in daily and on my aunt's sheets it was marked 'none given'. This is appalling that patients are being denied this in the last weeks of their life.

On the day my aunt passed away we rang to ask if she had been certified by a GP, the Manager replied "I don't know" but then went on to say that ''she had left the building". What a flippant attitude to take, he could have at least worded the situation better by at least saying that the undertakers had been to collect her body.

How likely would you be to recommend Cavell Court? Extremely Unlikely

Average Rating: 

 2.2 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Very Poor

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Don't Know

Management: Very Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Very Poor

Samantha Debenham, Marketing Support Administrator at Cavell Court responded to this review on 22 Nov 2017:

Thank you for taking the time to provide your feedback and to bring your concerns to our attention. Your feedback prompted an immediate investigation which we are now working through with your involvement. As we are now in discussion with you around the detail of your aunt’s care, we would prefer not to go into the specifics in a public forum. However, we do want to reiterate that we do take any concerns about the care we deliver very seriously and are sorry that in this case we have not lived up to your expectations.

I am very happy here and consider the food very good.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always happy, helpful and I must say, I have nothing but good things to say about Cavell Court. I'm glad this is the place I decided to come to stay.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are spending a pleasant time here for respite care. We are very comfortable and well looked after by caring, patient and kind staff who are very willing and helpful. I, personally, am enjoying the break from the routine of caring for my husband who has dementia, and am already beginning to feel more relaxed and rested. It is good just being lazy and knowing my husband is being taken care of.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

As an old nurse from the 1940s (there are no more, more critical than they!) I found my 10-day stay at Cavell Court was excellent. I could not find one fault!
The care shown brought much happiness to residents and their friends.
This beautiful new building is a good place to be in.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law had a very enjoyable six weeks respite care in Cavell Court. She was looked after exceptionally well and was reluctant to leave.
All the staff were kind, helpful and efficient.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The people at Cavell Court have been amazing to my dear Dad and my Mother in these very sad times for us. The support and compassion they have shown us is very much appreciated and the work you do doesn't go unnoticed. The place is immaculate and a credit to everyone involved with the place.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cavell Court is first class. All the staff are great and can't do enough for me. On the whole first class.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent. Highly recommend.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother suffered a major stroke in May 2011 which left her in a wheelchair and unable to communicate. She can often get frustrated and can easily become very distressed if her needs are not attended to promptly. In November 2016, I felt unable to cope with her sadly deteriorating health, so made the difficult decision to move her into full-time care. The home is beautifully decorated, but the most compelling reason for her coming to live here is the wonderful staff who make her feel special and loved. I have no concerns leaving my precious mother in their loving care. All staff are kind, friendly and approachable and always make time to talk and take on board any concerns I may have. She is on the nursing floor due to her high dependency and I commend the team there for their compassion, professionalism and cheerfulness despite the many challenges that come with caring for the most disabled and end of life residents who live there. It is a calm and happy place to visit.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My ex-husband was suffering from bipolar, diabetes and vascular dementia. He had a fear of spending his last few years in care, so the family managed to support him in his own home lately with 24 hour care.
By the middle of February 2017 after innumerable short stays in hospital, we arranged for him to become a resident at Cavell Court.
From the initial enquiry, the whole process was conducted with courteous professionalism. The transfer from hospital to Cavell Court, at least on Cavell Court's part, was efficient and considerate. The staff made every effort to make the process comfortable and stress free.
His fears and ours were immediately dispelled as he settled into his tastefully decorated room.
The staff were professional, caring and obliging. His comforts were fully met in terms of food, attention and consideration.
Our confidence in the provisions made grew with each visit. If only we had made the change earlier, he would have fully enjoyed this lovely environment.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely accommodation and facilities.

Staff are kind and able but too few - certain shifts covered by only one very stressed and overworked staff member.

How likely would you be to recommend Cavell Court? Unlikely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Excellent

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Samantha Debenham, Marketing Support Administrator at Cavell Court responded to this review on 30 May 2017:

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, rooms and activities at Cavell Court. We are also pleased that you find that residents are treated with dignity and that safety and security at the home is good. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.

As I was not the person staying and only phoned from time to time, I cannot really comment on staff or organisation. Except to say that my wife was received well and care for throughout her stay. Visitors are made to fell very welcome.

How likely would you be to recommend Cavell Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our cousin has dementia and when she was diagnosed 18 months or so ago, she made the choice to move into a home.
We are very happy with the home and the way things have been dealt with.
She came from hospital after breaking her arm with her watch but it has since gone missing. They also had to cut off a ring from her finger, but we have that in our possession.
Our cousin likes to keep to herself and doesn't socialise that much, although the staff do try their best to get her to mix with other residents on occasions.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the ways things are dealt with.
My cousin has lost her watch which was removed when she broke her arm, but can't find it since returning from hospital.
My cousin has dementia and when she was diagnosed, she made the decision to move into a home. She is quite happy to be on her own, even though the staff do try and get her to participate with others

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Father resided in Cavell Court for 6 weeks before he sadly passed away in March. The opinion of Cavell Court is very mixed. Firstly it's incredibly expensive for what is effectively a Travelodge with 24-hour care. Some of the individual staff were very pleasant and very caring, but the concept of ABC (Activity Based Care) was not apparent at all. Sure there was the occasional activity in the afternoon, but residents were not exactly encouraged to take part. The coffee shop is novel, but often the cakes had run out by lunchtime (often eaten by the staff). There are hardly any seats in the café, and on one visit a member of staff was spread out across one table for four and didn't offer to make space for our family. The food looks average to poor. When my Father died, not one member of staff came to the funeral and the Care home did not even send a card. This is POOR! Cavell Court felt more like a factory than a home which really cared. A caveat though: some staff really were lovely!!!

How likely would you be to recommend Cavell Court? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Samantha Debenham, Marketing Support Administrator at Cavell Court responded to this review on 25 Apr 2017:

Thank you very much for your feedback. We’re grateful for your comments and we are glad that you feel that staff members were pleasant and caring. Although we also understand that you have some concerns and would like to assure you that we take these very seriously. The café at Cavell Court is a busy and vibrant place, where residents, family and friends and visitors from the community can come together. We have seating for approximately 24 people, which at most times of the day is ample for those using the facilities. We encourage companionship amongst the team and residents, and you can often find them enjoying the space together. We try to ensure that refreshments are replenished frequently throughout the day, but there may indeed be busier times. With regards to activities within the home, the team support residents to continue with their own hobbies and interests, with both group and individual activities. Our lifestyle team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. Where possible and when management are made aware of any resident’s funeral arrangements, a member of our team will attend on behalf of Cavell Court and we apologise that in this instance there has been a miscommunication. The home manager will be in contact with you to address this and any further comments you may have.

My dear friend decided to enter the nursing home to have end of life care. The staff were amazing, the care they gave was always attentive and always made sure that friends and relatives were comfortable. Sadly, she passed away peacefully during the night after 4 weeks stay. I would have no hesitation in recommending the care home.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum and dad have been at Cavell Court for two weeks of respite. We have been particularly impressed with the staff, who have all been kind, caring, friendly and open and have shown great patience, humour and compassion in all that they do. All the admin before the stay was done efficiently, giving us a great sense of confidence before my mum and dad come. The facilities, particularly on the ground floor, are exceptional, not like a care home at all. I do, however, think that more use would be made of these great facilities.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Comes to all my expectations cannot fault a single thing. Staff are very friendly and will go that extra mile to be of any help whatever is needed. On occasions when I had to ring the bell it was answered very promptly.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My son has terminal secondary breast cancer, which has spread to his bones and brain. I needed to find my son a comfortable place to be his last home. He needs 24-hour care, I live quite near to Cavell Court and walked in unannounced, so I could see what it was like. I was overjoyed to see such a beautiful place and staff are so friendly, more like a 5 star hotel. Luckily there was a room available for my son. He has been in Cavell court for nearly 4 weeks, and I must say it is a lovely, caring, clean home. The managers and staff are first class, he is happy with all aspects. Sadly, he is deteriorating, but we have comfort in my son being cared for.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The short time my mother spent here we were very happy, she really enjoyed it. The home is warm and friendly, as soon as you walked in the door, the staff and management were courteous and professional, but most of all, they treated the residents with respect and patience. Mum loved to joke with them and they loved her, our greatest regret is we did not make the decision to come here sooner, it was like you were a part of the family. It's one of a kind - you don't find places like this often. Thank you.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my dad has been at Cavell Court everyone has shown so much care and support to my father and to my husband and I. Each member of staff always goes that extra mile and they care for my Dad as if he was their dad which is just great. he is very happy, cared for and safe. We could not have wished for a better place. Thank you all.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Love the care givers they are the kindest and most attentive people (staff) I would recommend this care home to anyone and everyone. I have even said I would want to be in the place if I need it one day, even though I live in the United States.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very clean, caregivers wonderful and good to mom.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After having been in hospital nearly 7 weeks this is wonderful. Staff are so friendly and cheerful. If you are down you don't stay down for long. It's a lovely place. I am on a special diet and staff have tried very hard to find something that I like and can enjoy. I would like to recommend this to anyone.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother comes to Cavell Court for regular respite weekends. She is 84, suffered a severe stroke leaving her unable to speak and paralysed down her right hand side. The staff work hard to make her feel welcome and comfortable and are always friendly and cheerful. The home is like a 4* hotel and is furnished as beautifully as our own home so it really is a "home from home" for mum. Great food and coffee too!

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a truly excellent place. Surpassed any expectation I had of a home. The staff are extremely caring, kind and friendly. The rooms are very well thought out with en-suite wet room. A good choice of food, with the chef always prepared to offer an alternative if a resident do not want the menu choice. I love the fact there are table cloths, serviettes and printed menus. There is a kitchen area where visitors can make themselves tea or coffee and also a coffee shop by reception. Activities and trips are on offer for those residents who wish to take part.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cavell Court is a wonderful home. Staff, food and rooms are all excellent.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad came into Cavell Court for a week while I was on holiday. The carers are all very nice indeed and very caring and very attentive to dad, especially in the night when he does not sleep. It was a huge relief for me to know he was being well cared for while I was away. The variety of sitting rooms is a success as is the café and the lovely coffee.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We came to visit a friend today. We were met and taken to her room. We have visited friends in care homes before but not Care UK homes this is excellent, staff so friendly and even came into the room while we were there excellent. We have been made to feel that this is more than a care home and must be so much nicer than others. We spoke to the head chef about menus once again excellent! A lady that showed us around gave us more of an insight into the home. We cannot say enough about Cavell Court and this was only our first visit! Staff are very happy.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very friendly staff and management, very welcoming. Very lovely décor with plenty of places to sit with residents. Residents encouraged to do activities. Choice of places to eat for residents and visitors. Lovely garden area. Food very good and well cooked. Only negative point not very well sign posted for the main road.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

This is now my home and I quickly add a very happy one. It is difficult to describe the many features that contribute to make it so. First and foremost the friendly and efficient carers and the beautiful décor, this care home is so well run it nearly doesn't seem like one. More like a luxurious holiday camp! with activities and food fit for a king! I feel honoured to spend my final days here, knowing I shall be in very special caring hands. My grateful thanks.

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nothing can be improved on. Staff are all superb. Everything is excellent. Look forward to returning in the near future.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On inspection of visiting the care home and its staff I simply had no hesitation that this is the place I wanted my father to come for his respite care. On reflection it was like a five star hotel and I justified the cost as him being on a wonderful holiday with good food and being totally cared for in wonderful surroundings. I am now picking him up and am so pleased with his comments and listening to what the staff and his carers has emphasised. I am really happy that I made this decision, which I must admit was difficult in the beginning, but will not hesitate to do again in the future funds permitting.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The customer relations manager has guided us with an efficient and caring manner throughout this procedure. From our first enquiry in February before the home opened until today, she has been holding our hands all the way.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been cared for in an expertise way since her arrival. The care, food and hospitality is five star. All the staff are so professional and dedicated.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Beautiful home and staff to match, I am very pedantic and find nothing but excellence here. My mothers health has improved within 7 days with the care provided - praiseworthy indeed and a credit to the staff when my mother is 91 with a complex history.

How likely would you be to recommend Cavell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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December 2016

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Care Home Idol 2016

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