Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 149 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (149)

9.8

Cavell Court has a Review Score of 9.8 (9.756) out of 10, based on 27 reviews in the last 2 years.
Over all time Cavell Court has 149 reviews.

Overall Experience
  • 124
  • 18
  • 5
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Date Published
  • 149
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  • 27
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Reviewer Connection to Cavell Court
  • 41
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  • 10
  • 6
  • 5
  • 5
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  • 2
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  • 1
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Total of 149, showing 41-60
Review from D S (Son of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice home, relaxed feel and helpful staff. Very clean and well organised with nice outdoor spaces. Good communication with regards to admission and discharge. Additional cost for haircut and chiropodist unavailable during our two-week stay. Other residents appeared to be happy and had plenty of
opportunities to socialise. Ground floor rooms are particularly nice on the courtyard side.
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Review from Roger M (Respite Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is little more to say beyond the note and card already given. To attempt to add to that glowing overview is unlikely to be helpful because it inevitably takes us into nit-picking, which should not be extrapolated from only one stay of ten days.
I have one comment on process, relating to my particular
case, which is that the administration of medications should be worked through at the outset of a stay. In my case, some drugs are for patient - dosage, which varies, and cannot easily be fully described in a few words on the packet or jar.
Beyond that, I have one request - it should be compulsory for name badges to be worn by staff and offered to residents.
I expect it will be tough to maintain the standards you have set - so good luck.
And I do look forward to my next visit if circumstances so arise.
Reply from Samantha Debenham, Personal Assistant at Cavell Court

Thanks for rating your overall experience with Cavell Court five stars.
We are delighted you enjoyed your time with us, we loved having you too.
Thank you for taking the time out to review us and for sharing this constructive feedback, we are always looking at ways we can improve the service we offer. The points you have raised are very valid and we’ll be taking steps to ensure that medication is discussed on admission – apologies this wasn’t.
As part of our steps, we’ll be talking to our residents at their next weekly meeting about how we can help new residents to settle into the suite.
Thank you for taking the time to provide this helpful feedback and we would love to see you again.

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Review from Pamela T (Wife of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear husband has had Alzheimer's for five years now and after being discharged from hospital after a four-week stay he was transferred to Cavell Court Care Home. This situation has been heartbreaking as he and I do not have close family and the separation has been so very painful. He has been at
Cavell Court now for six weeks and I cannot commend the staff more, although they are all under tremendous pressure they have taken real good care of me too. His care is outstanding, nothing is too much trouble even down to him having his favourite glass of whisky each evening. He seems so calm and happy there and has settled well I know because of the care and attention you are giving him. A placement for him closer to home is being looked for but I cannot imagine him finding a better place than Cavell Court. If we are not successful I would be happy to try and secure his long term care with you as I know he is safe and secure. Thank you.
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Review from Heidi D (Daughter of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I cannot commend the staff of Cavell Court Care Home enough. The empathy and warmth shown to us all through what was a very challenging and difficult time left us feeling supported, informed and confident that this was absolutely the right placement for our precious loved one. It was clear
from the initial contact with the homes customer relations manager, from the warmth of the language used to the level of information and assurance provided, that all of our experiences were important and that the placement should be as easy and reassuring for our loved one as possible. All of the staff that we have had contact with both pre and post-placement have been incredibly welcoming, from the first assessment to the lovely reception staff organising testing kits and booking visiting slots.
Once placed and settled in the home, every visit demonstrates the warmth and empathy all staff provide to what they consider their residents. We are so grateful to have our loved one cared for by them.
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Review from Peter E (Husband of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is very happy in the Cavill Court Care Home.
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Review from D D (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was discharged from hospital and placed in Cavell Court for 6 weeks. Whilst in their care she received fantastic care and has been well cared for. The staff are friendly and professional and like my mother. I believe all the residents are treated with care and dignity. I highly recommend Cavell
Court.
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Review from Sandra C (Daughter of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my father received whilst at Cavell Court was Fantastic! Every member of the team from admin to care staff provided an exemplary level of compassion and care for both my father and us, as a family. The only criticism Dad would have is about the food but he is a very fussy eater!
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Review from Katy S (Daughter of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court is a warm and friendly care home with a cheerful atmosphere. The staff at Cavell Court looked after my dad with kindness, respect, and good humour all along. I was always reassured when I visited or spoke to Dad that he was surrounded by good people, as he told me himself, and he was a
good judge of character. Dad loved the activities, thanks to the staff helping him get involved, he especially loved the music. I will always be grateful to the staff at Cavell Court for looking after my dad so well.
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Review from Andrea C (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was accepted at Cavell Court and they have been treating her so well and caring. All staff are lovely, they’ve been doing so much for her and I’m forever grateful! Communication has been amazing too, we always keep in touch.
Also, communication with staff has been very good too!
I would definitely
recommend Cavell Court to family and friends if they ever needed!
I also would like to say thank you to Cavell Court for everything they have been doing, especially now during these difficult times we all going through. Thank you!
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Review from Fiona M (Regular Volunteer) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court is a state of the art care home with a fabulous garden and engaging activities for residents. I have been involved as an artist visiting in pre-Covid times providing activity and engagement for the residents. Residents have been involved in art projects, reminiscence projects and starred
in films that we have produced giving them an extra activity. Cavell Court is always welcoming and safe and the staff always provide a smile (and biscuits) which is so important for the elderly people, who often feel isolated.
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Review from Tim E (Regular Volunteer) published on 28 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have volunteered at Cavell Court for some time and find the staff helpful and engaged. The residents appreciate the activities and events that are put on and enjoy taking part. We chat about films and music from their heyday and create activities based on these memories. The rooms are clean and decorated
well, including the communal spaces, which are airy and light.
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Review from Bob G (Son of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my mother moved into Cavell Court in July 2020 she has been made to feel very welcome and as a result, has quickly settled in. She has been engaged with a variety of different activities and benefitted from high levels of interaction with staff and other residents. Overall, so far, we are happy
that she is being well looked after and cared for.
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Review from Lauren R (Regular Volunteer) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court is a lovely care home that has dealt with and is dealing with the Covid crisis amazingly. They have protected the residents so that the home is Covid free whilst continuing to provide care and activities for the residents. In general, the staff are very friendly and they obviously care
about the residents in the home. I came to the home with no experience and all the staff were patient and very kind to me. I love coming to the care home every day.
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Review from Timothy Y (Regular Volunteer) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As part of my role as a Community Pioneer with St. Peter's Church in Cringleford and the Cringleford Hub, I am a regular visitor to Cavell Court. As a team, we offer a monthly Church service in the Cavell Court cinema room where we usually sing hymns, have a bible reading and a short reflection on it,
with sharing communion and followed by a drink and a chat. We work very closely with the Lead Lifestyle Co-ordinator at Cavell Court, and her energetic co-workers to support the spiritual needs of the residents. Cavel Court also have a great track record for engagement with the wider community. Through generosity and hospitality, they have hosted our local baby and toddler group where Cringleford's youngest residents meet it's oldest, which is fun. In my dealings with the team at Cavell court, they consistently come across as warm, encouraging and upbeat. I often say to people that if I had to live in a care home when I get older, I hope it'll be somewhere like Cavell Court.
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Review from Ian (Son of Resident) published on 28 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
You all looked after Mum so well and under such tough conditions; Covid-19 must make your jobs so hard, as for residents.
Particularly at the end, the genuine caring approach of your staff moved my brother and me so much.
I am unable to put into words how difficult it is for a son to pass principle
care of one's frail, precious mother over to 'unknown' others, and how grateful I am for your tenderness, professionalism (when doing all those very personal jobs that she needed your help with) and smiles of care and understanding when we came for those last few days. Can I also pass on my heartfelt thanks for the lovely card and condolences sent by all who cared for her in the 3 months she was with you. Know I am grateful to you.
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Review from Eleanor M (Daughter of Resident) published on 13 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the standard of care my father has received since moving into Cavell Court in December. The staff are lovely and obviously care for all the residents. There is a wide variety of activities for the residents to do if they choose. The food is tasty and varied; my father is definitely
eating better since he moved in. There were some communication issues at first between the home and myself, but these has now been resolved to my satisfaction. The home feels airy and light; a real home from home and is kept very clean. I always feel welcomed when I visit and my father is happy and well looked after.
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Review from E C (Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came for respite care and was very impressed with both the home and especially the care and kindness of the staff. A very friendly, jolly care home.
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Review from Ann W (Niece of Resident) published on 12 February 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall care was fine and the care staff were friendly and efficient. The management team, however, we hardly ever saw and did not engage with us other than to secure payment of respite stay. On the morning that we arrived to take our aunt back to her home, the only person we spoke to was a member of
the care team who handed over medication with no explanation of when meds should be taken. Her discharge from the home was a very cold affair. One of our main concerns during the respite period was that on occasions, the decorator's dog was allowed to roam and run around at will and on one occasion bounded into our aunt's room and jumped all over the bed. We had our three-year-old granddaughter with us and the dog ran in so excitedly that our granddaughter was nearly knocked over. Had this been an elderly resident, the dog could easily have caused them to have a fall which we felt was worrying. We appreciated the care given so that our aunt felt well enough to return home again.
Reply from Samantha Debenham, Personal Assistant at Cavell Court

We would like to thank you for taking the time to write a review and for your positive scores regarding the activities and facilities at Cavell Court, as well as the overall standard of the home. We are pleased that your Aunt felt the care and activities team made her stay comfortable, enabling her to return home feeling well enough. We are always looking for ways to actively improve our service and offering to residents and so we value and appreciate all feedback we receive. We are disappointed to hear of your concerns and your experience during your Aunt's discharge. We will be fully reviewing this process with the team, taking your points into consideration. Please do not hesitate to speak to the home manager should you wish to discuss your concerns further.

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Review from J D (Resident) assisted by family/friend published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring.
Friendly atmosphere.
Clean.
Would recommend.
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Review from Maggie H (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a bright, cheerful place, which has a hotel feel in many respects but is also comfortable and welcoming. I visited a few places before deciding on this home, which ticked a lot of our boxes. I particularly like the fact that it caters for everybody from the dementia-free through to those requiring
nursing care, which means that as my mother’s condition deteriorates, I won’t have to move her to another home. It is also in a convenient location, handy for friends and relatives to visit. We were also lucky in that two rooms were available, meaning that both my mother and step-father could move in together, which is great for them. The food seems excellent, and my mother has not once complained of feeling hungry. Indeed, the chocolate she ate voraciously at home is now untouched in her drawer! I am particularly impressed by the staff, as so far all have been warm, friendly and understanding when issues arise. I feel I can talk to anyone and get a helpful response.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Cavell Court is calculated as follows: ( (256 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 316 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

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