Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 148 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (148)

Total of 148, showing 81-100
9.8

Cavell Court has a Review Score of 9.8 (9.779) out of 10, based on 27 reviews in the last 2 years. Over all time Cavell Court has 148 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 2
  • 0

Date Published

148
7
13
27
121

Review from K J (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression of Cavell Court as we entered reception was a friendly welcome from both receptionist and admin manager. The home is clean and tidy, secure and all the staff were helpful. They make dad comfortable 'like home' in his new bedroom and ensuite bathroom with views over the fields to
the hospital. There was a nice welcome also at the dining area from other residents. Good quality hot food and snacks are available at all times. Different lounges and TV.

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Review from D C (Daughter of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum has got. Highly recommended.

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Review from Alan H (Son of Resident) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had, unfortunately, to seek a care home for my mother when she developed dementia and mobility issues.
Looked at five homes in total, with varying degrees of 'whelmedness' but was really impressed by Cavell Court and signed up on the spot: modern building with clean, bright interior and a very welcoming
feel - entrance brings you into a coffee shop where you can help yourself to hot drinks and a tasty selection of cakes, all for just a small donation. Lovely, spacious, well-equipped rooms, with a cinema and hairdressing salon on the ground floor, and a 'potting room' with pet guinea pigs adjacent to the central courtyard.
What really made the decision for us, though, was the 'vibe' from the staff: everyone here is very friendly, welcoming, eager to help, very engaged with the residents they are looking after, and there are lots of planned activities - after just ten days it is clear that Mum really feels at home here.
We would unhesitatingly recommend Cavell Court.

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Review from Jane S (Niece of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care and conditions of the above care home to be of a very high standard. At times communication from management was lacking, probably due to changes. Regular staff were kind and considerate to both myself and my relative. Office staff were kind and helpful and those coming in from outside
were sensitive and thoughtful too.
I would not hesitate to recommend this establishment to others.

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Review from Pete D (Son of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father suffers with dementia and mobility issues and as such, the hard decision was made to place dad in a care home. We spoke to a few homes and when we visited Cavell Court, it was obviously somewhere where both the staff and residents were happy. When we first looked at Cavell Court, it had a
low CQC rating but it’s since been re-assessed as good and we’d have to agree with them.
The staff care and engage with the residents, events are organised with the aim of stimulating the residents. Another really nice touch is the coffee shop, this allows relatives to visit in a far more sociable setting. All in all, it’s a lovely place with caring staff.

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Review from Kevin Y (Son of Resident) published on 17 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean care home, all the staff are very warm and friendly. I would not hesitate to recommend Cavell Court to anyone looking for a care home for their loved one.

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Review from P D (Wife of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calmer, happier husband after 4 weeks in Cavell Court and it has taken a big load off my shoulders as I have my own health problems. I personally wouldn't mind moving in if it was ever needed.

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Review from Susan D (Relative of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Cavell Court and I could not fault anything. The staff, the care, the food was all outstanding. Brilliant all round.

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Review from Diane D (Relative of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative was in your care, could not fault the staff. They went the extra mile.
I feel it is like a five-star hotel.

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Review from Margaret P (Sister of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home care and staff we have ever met. So polite and can not do enough for patients and visitors. I would recommend to anyone and would use it myself but hope we both do not need it. Special people (staff).

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Review from Michael M (Son of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Cavell Court were nothing less than excellent with mom during her time there. Mom was treated with love, kindness and dignity and was made to feel very special. This helped mom settle in during a difficult time in her life. This, in turn, gave us (her family) great comfort that mom
was being looked after properly.

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Review from Sally B (Wife of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff to be very helpful and genuinely enjoy their work which is a credit to the whole team.
Really grateful for everyone's care and compassion.
Thank you all so much Cavell Court.

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Review from Amanda D (Daughter of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is staying at Cavell Court for a few months. He was very anxious about living in a care home, having been fully independent in his own home before a recent prolonged hospital stay but, from the day he arrived, the Cavell Court staff have made every effort to help him to settle in. They are
always friendly and helpful, going out of their way to make him feel at home. The atmosphere at Cavell Court is very welcoming, with excellent facilities for residents, comfortable, well-equipped en suite rooms, and a rather nice coffee bar/meeting place. We couldn't be happier with the care my father is receiving.

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Review from A H (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely anxious about the prospect of Mum in law moving to a care home from the home she loved. The staff at Cavell Court made it much simpler and less stressful than we had anticipated, from the administration to the move of her furniture into the room. We cannot believe the difference.
She is knitting again which she hasn't done for years and has joined the book group. She is looking forward to some of the trips out in the next few weeks.

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Review from Carin N (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite for a week and were so lucky to find a room at Cavell Court. It was like staying in a 5-star hotel and staff so helpful and caring. Thank you so much and also took the time to listen to us too!

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Review from M F (Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly helpful staff always there to help when needed.

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Review from Nicole d (Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very attentive and aware of my needs. My neighbour is a bit noisy, especially at night, but this is not their fault. They have always done their best for me!

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Review from J B (Respite Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind.

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Review from S D (Friend of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband and I cam to see my friend. Very friendly, had a meal, very nice, clean and tidy. Would recommend any time.

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Review from Colin B (Brother-in-law of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean, well looked after premises. Staff very obliging, helpful and informative when asked any questions, about the resident. Always interactive with residents, entertainment, clubs, workshops, to engage residents to mix and make friends, morning and afternoons. Visitors made to feel welcome,
tea, coffee, biscuits, and cakes offered. Good selection of meals, offered in the dining room, or in your room. Nice homely feel and atmosphere when you walk in.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Cavell Court is calculated as follows: ( (264 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 317 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cavell Court to verify any information. View our terms and conditions. Cavell Court has an Enhanced Service - more info.