Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 148 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (148)

Total of 148, showing 101-120
9.8

Cavell Court has a Review Score of 9.8 (9.779) out of 10, based on 27 reviews in the last 2 years. Over all time Cavell Court has 148 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 2
  • 0

Date Published

148
7
13
27
121

Review from Sarah M (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were fabulous - so kind, warm and helpful. We were made to feel most welcome. The environment is lovely - so beautifully presented and just the right amount of activities.

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Review from John G (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following three days in the hospital undergoing total (left) hip replacement I chose to spend 7 days at Cavell Court on respite as I am a widower holding my own. From the first preoperation visit and from my arrival on 23/2/18 to my discharge on 7/3/18 I was looked after with care, kindness, respect
and affection by the care staff, the nurses and auxiliary staff including those not necessarily working on the ground floor. I was impressed by the building my own room and the general "buzz" about the place. The dining room facilities were excellent although my appetite was initially affected by the anaesthetic in hospital.

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Review from C A (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere in the area for those living with dementia - feels 'like home' with residents and visitors free to sit in lounge areas/coffee bar/individual rooms. Staff are always polite and friendly with a caring approach to those they look after. Visitors are always welcome - no set times. Food
is excellent in quality and plentiful in quantity.

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Review from Myrna B (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say my husband's 3 weeks stay at Cavell Court was exemplary - the total care by his team of carers in the nursing unit was excellent. As I was there each day, approx 5-6 hours, I saw how well the unit ran. Cavell Court was extremely welcoming to all the family. The whole complex was absolutely
spotless and the facilities were extremely good, although my husband was unable to use them.

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Review from Ian B (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience from the care my dad received to the way us relatives were able to relax in the cafe and many lounge areas was impeccable.
Sadly for us, Dad passed away at the home but there wasn't anything more we could have wished for in terms of care and attention.
Dad left the building the
same way he came in - through the front door.

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Review from B W (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, reassuring, positive and go out of their way to create comfort.
Respectful being treated as an individual with dignity. Attention to details smooth transition into care without a negative incident. Very welcoming to professional help and support like massage, simply generous with
support and counselling person centred for loved ones.

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Review from Diane T (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff care and clean, friendly environment. Decor is excellent. Food and drink is very good. My friend has settled in and made friends very quickly. I can't fault the care home at all.

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Review from Simon A (Son of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The entire Cavell 'team', both care and administration, have worked both sensitively and professionally in helping my father to settle into his new situation and surroundings. At the same time, they have remained respectful of and flexible towards the feelings of his close family and friends. Supportive
all round, I'd say.

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Review from Valerie C (Friend of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is first class, more like a top hotel. My friend's room was large, bright and well furnished, including a large TV, and an excellent en-suite which is the norm for all the rooms. There are telephone points in all the rooms which enable residents to have their own landline if they wish
which is especially useful.
The dining room is lovely with well-set tables and the menu is excellent.
The lounge has comfy sofas and armchairs. But one of the nicest facilities is the coffee lounge, where residents and visitors can help themselves to a variety of teas and coffees or soft drinks and freshly made cakes. This is a lovely place to meet with friends, family or other residents or just read the newspapers which are supplied.
Finally and most importantly are the friendly, caring staff who go out of their way to make residents happy and well cared for and the nursing assistants are great. I visited several homes, but Cavell Court was by far the best.

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Review from Joyce D (Respite Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Every member of staff has been very kind and helpful to me whatever I have asked about. I will be happy to recommend your care to others.

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Review from Marlene H (Niece of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My aunt was in this care home for five weeks for 'End of Life Care'. My main issue with my aunt's care was that about 10 days before her passing we, as a family, were told not to give my Aunt any fluids as her reflux had stopped working and therefore any fluid intake would go straight into her lung.
I found that there is a fluid thickening agent that can be added to any fluid it then bypasses the lung. When asking the manager he replied, "never heard of such a thing"! This agent is listed on the sheets the carers fill in daily and on my aunt's sheets it was marked 'none given'. This is appalling that patients are being denied this in the last weeks of their life.


On the day my aunt passed away we rang to ask if she had been certified by a GP, the Manager replied "I don't know" but then went on to say that ''she had left the building". What a flippant attitude to take, he could have at least worded the situation better by at least saying that the undertakers had been to collect her body.

Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you for taking the time to provide your feedback and to bring your concerns to our attention. Your feedback prompted an immediate investigation which we are now working through with your involvement. As we are now in discussion with you around the detail of your aunt’s care, we would prefer not to go into the specifics in a public forum. However, we do want to reiterate that we do take any concerns about the care we deliver very seriously and are sorry that in this case we have not lived up to your expectations.

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Review from Jeanette M (Friend of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and helpful, clean, bright rooms, good choice and quality of food, a variety of entertainment and individuality considered at all times.
Administration staff very approachable and knowledgeable. Highly recommended for a care and nursing home.
I applied for end of
life care for my sick father, the administration staff could not have been more helpful, unfortunately dad passed away before he could be moved but I had chosen Cavell Court on the recommendation from a residents son. My survey is written on experiences shared by him and from my visits to his mother. I am sure I would have felt confident that dad would have been cared for with respect in his final days at Cavell Court, should it have been possible.

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Review from D J (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and consider the food very good.

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Review from T L (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy, helpful and I must say, I have nothing but good things to say about Cavell Court. I'm glad this is the place I decided to come to stay.

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Review from W G (Respite Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are spending a pleasant time here for respite care. We are very comfortable and well looked after by caring, patient and kind staff who are very willing and helpful. I, personally, am enjoying the break from the routine of caring for my husband who has dementia, and am already beginning to feel
more relaxed and rested. It is good just being lazy and knowing my husband is being taken care of.

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Review from Heather W (Respite Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an old nurse from the 1940s (there are no more, more critical than they!) I found my 10-day stay at Cavell Court was excellent. I could not find one fault!
The care shown brought much happiness to residents and their friends.
This beautiful new building is a good place to be in.

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Review from David B (Son-in-law of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had a very enjoyable six weeks respite care in Cavell Court. She was looked after exceptionally well and was reluctant to leave.
All the staff were kind, helpful and efficient.

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Review from D G (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people at Cavell Court have been amazing to my dear Dad and my Mother in these very sad times for us. The support and compassion they have shown us is very much appreciated and the work you do doesn't go unnoticed. The place is immaculate and a credit to everyone involved with the place.

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Review from Joy T (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is first class. All the staff are great and can't do enough for me. On the whole first class.

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Review from C R (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Highly recommend.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Cavell Court is calculated as follows: ( (264 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 317 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cavell Court to verify any information. View our terms and conditions. Cavell Court has an Enhanced Service - more info.