Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 149 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (149)

9.8

Cavell Court has a Review Score of 9.8 (9.756) out of 10, based on 27 reviews in the last 2 years.
Over all time Cavell Court has 149 reviews.

Overall Experience
  • 124
  • 18
  • 5
  • 2
  • 0
Date Published
  • 149
  • 7
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  • 27
  • 122
Reviewer Connection to Cavell Court
  • 41
  • 28
  • 18
  • 14
  • 10
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 149, showing 21-40
Review from C L (Niece of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall, disappointing. Floor staff welcoming, helpful and caring. Shame the same can't be said for the management. My aunt was very well looked after during a respite stay but the way the management dealt with our family was disgraceful. Increasing costs without warning. Asking for payment for services
we hadn't asked for or discussed. Unsupportive while we looked for a permanent place for her to move to, they just wanted the money. Onwards and upwards to a new positive experience.
Reply from Samantha Debenham, Reviews Team at Cavell Court

Thank you for your feedback about your Aunt’s stay at Cavell Court – we are pleased to see multiple positive ratings, including that you feel care quality is of a high standard and that residents are treated with dignity and respect. However, we are disappointed to hear your comments. The entire team at Cavell Court, including our management team, genuinely care for every resident and their families, and ensure we communicate regularly with them, always with full transparency. This includes communicating and organising necessary healthcare visits when needed, and warning of costs in advance wherever possible. Our team are always willing to help residents and their families with their care, offering advice and support wherever needed.

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Review from Andrew G (Son of Resident) published on 9 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
During my mother's stay in Cavell Court she was always treaded with unfailing care and kindness. The accommodation is of a very high standard so I always knew that she was warm and comfortable. The staff have always been cheerful and caring and whenever her medical needs changed medications/treatments
were adjusted without delay. All in all, Cavell Court is a lovely home for anyone who can no longer enjoy their own home.
Reply from Caprice Geisha, Reviews Team at Cavell Court

Hi Andrew, thank you very much for taking the time to leave us feedback about your experience. At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jane G (Daughter-in-law of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother-in-law came to Cavell Court, she has been treated with such kindness by the staff. Taking her out on little trips in the mini-bus. Looking out for her at all times.
We knew she was being well looked after which gave us peace of mind.
Thank you so much to all the staff for being so
good to her.
Reply from Reviews Team at Cavell Court

Thank you very much for taking the time to leave us a reveiw about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Les R (Son of Resident) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing that my mother with her oncoming dementia, and her mobility becoming limited was at some stage going to need to enter a care home, ringing around a few I came across Cavell Court, I spoke to the customer relations manager and was sold on Cavell Court from that first phone call.
Over the next
few months, I spoke many times to the home, then when Mum, in August 2021, had another fall, I felt now was the time.
Mum entered Cavell Court for the first time in August 2021 (likewise me). The first thing I noticed was how spotlessly clean the place was, but being spotlessly clean doesn't make it a good care home.
What did, over the next two and a half years until we sadly lost Mum in December 2023, was the way Mum was cared for, by all the wonderful staff, with nothing too much trouble, they treated Mum with nothing but respect and looked after her like she was their own. I'm no expert on care homes but if there's a better one, I'd like to know where. Everyone from all areas were brilliant.
Reply from Samantha Woods, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind comments, they are appreciated by everyone at Cavell Court.

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Review from Lynn G (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything we experienced of Cavell Court was of a very high standard. This started with my initial contact with the customer relations manager, who was informative, efficient, friendly and welcoming. My mum found the care staff very kind and helpful. The food was excellent. The availability and variety
of activities was greatly appreciated. The home was clean, the bedroom and en-suite bathroom were of high standard. The 'café' area was a great amenity. The only issue of (minor) annoyance was the difficulty getting through on the resident's number. I appreciate that staff were busy but Mum became rather anxious on one occasion when she could not get hold of us. Ordinarily Mum has her own mobile but on the week of her stay it was not functioning. I'm assuming most residents have their own phone and this generally isn't an issue.
Reply from Samantha Debenham, Reviews Team at Cavell Court

We are delighted to hear of your comments about Cavell Court; from the support offered by our customer relations manager to the activities, dining experience and facilities on offer that help residents to lead fulfilling lives. In recent years, mobile phones have been issued to each suite, meaning relatives do not need to rely entirely on the landline when wanting to speak with loved ones. Whilst these cannot always be free when requested, particularly if team members are busy aiding residents, we will always ensure families can maintain regular communication with their loved ones.

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Review from D C (Granddaughter of Resident) published on 15 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court has been everything we hoped and more for the care for my grandad. Every member of staff from the office staff, cleaning, maintenance, chefs, lifestyle and especially the amazing carers provide a five star service and nothing is too much trouble. They spend time, even when they are busy,
to make residents feel at home and comfortable. Thank you for everything and I highly recommend Cavell Court to anyone looking for a care home. The staff really do care!
Reply from Samantha Woods, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind comments, they are appreciated by everyone at Cavell Court. Many thanks, the Care UK team.

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Review from Gavin W (Son of Resident) published on 9 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We placed Mum into Cavell Court within a week of viewing the home, unfortunately the 12 weeks prior to this had been an emotional time and the plans for Mum had to change including relocation. The initial visit to the home by myself and my daughter gave us an insight to the place, we met many staff
and could see that this was a safe, very clean and caring home and one we wanted Mum to move into. The facilities are excellent and the daily activities keep her active and busy, and she is eating and drinking properly again after a period prior of not looking after herself. The staff from all areas of the operation are friendly, caring, respectful and understanding. We are all happy that Mum is now starting to settle, she feels safe, she is looked after, cared for and the staff go above and beyond to ensure we are kept in touch with Mum's health and welfare. Thank you all for the kindness you have shown my mother and us all.
Reply from Martha Piper, Reviews Team at Cavell Court

Thank you so much for taking the time to leave us feedback about your experience.
At Cavell Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your kind comments, they are appreciated by everyone at Cavell Court. Many thanks, the Care UK team.

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Review from M W (Wife of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault his care. The staff are all lovely. I know my husband is safe and well looked after. You can't get better than Cavell Court.
Reply from Holly Cole, Reviews Team at Cavell Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.

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Review from B D (Niece of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with the Cavell Court Care Home staff, which happened during the latter part of May 2023, I have been impressed by their friendliness and concern for the residents receiving their care. My very elderly uncle, who has mixed dementia, was discharged from hospital to Cavell Court.
He has settled in well and has thrived since being a resident. He praises the food. It is good to know he is eating three meals a day now. It appears he has even put on some weight which is good for him. As far as I can tell, he is enjoying interacting with the carers and some of the other residents. He has even participated in some of the seated, gentle yoga sessions which was great to hear. Hopefully, he will be able to remain a resident of Cavell Court where he is well looked after by the care teams. They cannot be thanked enough.
Reply from Martha Piper, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Keith B (Son of Resident) published on 7 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Cavell Court Care Home in April 2023 and with the kind support and encouragement of all the staff has now settled into her new home. We can't praise the staff enough in the way they care and support Mum. A big thank you to all.
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Review from Janis W (Wife of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of the care staff at Cavell Court Care Home. Both day and night staff have shown such love and care to my husband and he has made a remarkable improvement in health during his stay. I feel the carers are my friends! Thank you Cavell Court.
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Review from Adam C (Son of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who has Parkinson's, dementia, went to Cavell Court Care Home after an unexpected and immediate need for respite care. One member of staff at Cavell Court was far more efficient in calling me back and answering my questions than any other similar care home. We managed to view a room the same
day and the process of arranging respite care was straightforward and only took three days. Due to circumstances beyond our control, my dad is now staying as a permanent resident at Cavell Court. He has settled in well which makes visiting and leaving him that little bit easier for me and my mum. His room is clean and spacious with a nice en-suite. Being purpose-built, the corridors are wide and make it easier for him to be mobile. The food menu is varied and all the staff I have met have been helpful and friendly. There is a pleasant garden and the reception area has a 'cafe style' area with a coffee machine and cakes where you can meet your loved one if you don't want to go to their room.
Reply from Martha Piper, Reviews Team at Cavell Court

Hi Adam, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.

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Review from C H (Daughter of Resident) published on 1 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum has been in Cavell Court for nearly 18 months. Staff have been supportive and caring throughout. Sadly things have changed due to the mixing of suites.
It’s now chaotic, noisy and busy and staff seem overworked and stressed which isn’t their fault. Waiting times for personal care have been from
15-45 minutes.
Rooms are clean, spacious with en-suite
Meals have declined and are later and later each day.
Reply from Samantha Debenham, PA to Marketing Director at Cavell Court

We are glad to hear you are pleased with the staff’s supportive and caring nature, as well as the cleanliness of your mother’s room at Cavell Court. Although we have opened lounges up to be used by residents on different suites, this has been done purely for the benefit of residents to encourage socialising and access to further space. Decisions at Cavell Court are made in the interest of residents, and we communicate this to all team members, so as to promote a supportive home environment for residents and staff alike. Our kitchen team work to provide a consistent service so residents know when to expect mealtimes, although food is always available throughout the day upon request.

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Review from L K (Daughter-in-law of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heartfelt thanks to all staff for the excellent care given to my mum (ninety-nine) who came here from hospital after a fall. Mum was relaxed, happy, pain and stress-free and died peacefully in this impeccably maintained and comfortable home.
The care team were unfailingly kind, loving and professional,
attentive to her every need, mental and physical. They showed great compassion and humanity treating her with dignity and always went the extra mile. Visitors were warmly welcomed and frequently commented on the high standard of care and the warmth of her carers.
The admin team was also highly professional from reception to trouble-free admission to finding out about Mum’s background, lifestyle, likes and dislikes. Relationships and coordination with the Hospital and District Care Team involved at various times in Mum’s care were excellent as were all aspects of customer care including phone calls and personal contacts with relatives and friends.
Our confidence was total.
Reply from Holly Cole, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Lisa C (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father passed away on 01/01/2023 with me and my daughter holding his hand after he had spent the last fifteen months being cared for by the most amazing carers. Everyone I came into contact with was kind and welcoming, nothing was ever too much trouble. He was shown kindness, dignity, laughter and
love. His room was always clean, meals varied and well planned and there were plenty of snacks for him to help himself to. From the minute I walked into reception I was welcomed. The young carers to the more experienced ones blew me away with their compassion. I want to thank each and every one of you who cared for him in whatever way. You always went that extra mile. I will miss him and I will truly miss seeing you all on my visits. Thank you from myself and family.
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Review from Rachel D (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court Care Home is currently looking after my father who has advanced-stage Alzheimer's.
When we've visited the home it has been consistently welcoming and the environment is very stable, clean and has a very warm atmosphere.
All the care staff we have met whilst visiting my father have demonstrated
real care and understanding of his needs. The care is administered compassionately and it feels the residents are treated with respect.
I've spoken to a number of the staff and leaders and they've all been very helpful to me.
My father seems very settled at Cavell Court Care Home. Thank you for looking after him so well.
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Review from Juanita K (Respite Resident) published on 6 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cavell Court Care Home has been an amazing home for Dad, he has advanced Alzheimer's and can be difficult but the staff have been very caring and considerate towards his needs so much so that he never wants to come back home. All the staff are very welcoming and friendly.
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Review from M W (Wife of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has not been in Cavell Court Care Home for long but we, as a family, are so happy that he is able to stay permanently following extended respite. I am relieved as it is the best care home he has ever stayed in. The staff seem to really care about their residents with good humour and are very
observant in respect of spotting a brewing illness. They will also update me promptly and welcome as many calls as I like if I have any concerns. They are friendly and actually listen to me and any suggestions I may have in respect of his care. Most importantly, my husband is happy and settled and does not ask to come home with me when I leave. If my husband is well cared for and happy then I am very happy.
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Review from Judy B (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to try a care home but has settled into Cavell Court Care Home well thanks to the warm welcome from the staff and other residents. Nothing is too much trouble for the staff even when under an enormous amount of pressure. We are always warmly greeted and also made to feel welcome.
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Review from K H (Daughter of Resident) published on 24 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we cannot rate Cavell Court and the team high enough. My mum needed urgent respite care after 3 weeks in hospital. We were very hesitant as though she should be with us at home. However, the staff made this decision and transition so easy for us and mum. Since being at Cavell Court mum
has improved significantly both engaging with the wonderful staff and much improved mobility and mum looks so much healthier and happier. The staff are caring and loving. Thank you to all the team at Cavell Court, keep doing what you do as it’s so important our loved ones receive the best of care in a relaxed, safe and homely environment which you do. Thank you
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Cavell Court is calculated as follows: ( (256 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 316 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

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