Cavell Court

I also would like to say thank you to Cavell Court for everything they have been doing, especially now during these difficult times we all going through. Thank you!

Cavell Court is a state of the art care home with a fabulous garden and engaging activities for residents. I have been involved as an artist visiting in pre-Covid times providing activity and engagement for the residents. Residents have been involved in art projects, reminiscence projects and starred in films that we have produced giving them an extra activity. Cavell Court is always welcoming and safe and the staff always provide a smile (and biscuits) which is so important for the elderly people, who often feel isolated.

I have volunteered at Cavell Court for some time and find the staff helpful and engaged. The residents appreciate the activities and events that are put on and enjoy taking part. We chat about films and music from their heyday and create activities based on these memories. The rooms are clean and decorated well, including the communal spaces, which are airy and light.

Since my mother moved into Cavell Court in July 2020 she has been made to feel very welcome and as a result, has quickly settled in. She has been engaged with a variety of different activities and benefitted from high levels of interaction with staff and other residents. Overall, so far, we are happy that she is being well looked after and cared for.

Cavell Court is a lovely care home that has dealt with and is dealing with the Covid crisis amazingly. They have protected the residents so that the home is Covid free whilst continuing to provide care and activities for the residents. In general, the staff are very friendly and they obviously care about the residents in the home. I came to the home with no experience and all the staff were patient and very kind to me. I love coming to the care home every day.

As part of my role as a Community Pioneer with St. Peter's Church in Cringleford and the Cringleford Hub, I am a regular visitor to Cavell Court. As a team, we offer a monthly Church service in the Cavell Court cinema room where we usually sing hymns, have a bible reading and a short reflection on it, with sharing communion and followed by a drink and a chat. We work very closely with the Lead Lifestyle Co-ordinator at Cavell Court, and her energetic co-workers to support the spiritual needs of the residents. Cavel Court also have a great track record for engagement with the wider community. Through generosity and hospitality, they have hosted our local baby and toddler group where Cringleford's youngest residents meet it's oldest, which is fun. In my dealings with the team at Cavell court, they consistently come across as warm, encouraging and upbeat. I often say to people that if I had to live in a care home when I get older, I hope it'll be somewhere like Cavell Court.

I am unable to put into words how difficult it is for a son to pass principle care of one's frail, precious mother over to 'unknown' others, and how grateful I am for your tenderness, professionalism (when doing all those very personal jobs that she needed your help with) and smiles of care and understanding when we came for those last few days. Can I also pass on my heartfelt thanks for the lovely card and condolences sent by all who cared for her in the 3 months she was with you. Know I am grateful to you.

I am very happy with the standard of care my father has received since moving into Cavell Court in December. The staff are lovely and obviously care for all the residents. There is a wide variety of activities for the residents to do if they choose. The food is tasty and varied; my father is definitely eating better since he moved in. There were some communication issues at first between the home and myself, but these has now been resolved to my satisfaction. The home feels airy and light; a real home from home and is kept very clean. I always feel welcomed when I visit and my father is happy and well looked after.

Came for respite care and was very impressed with both the home and especially the care and kindness of the staff. A very friendly, jolly care home.

Overall care was fine and the care staff were friendly and efficient. The management team, however, we hardly ever saw and did not engage with us other than to secure payment of respite stay. On the morning that we arrived to take our aunt back to her home, the only person we spoke to was a member of the care team who handed over medication with no explanation of when meds should be taken. Her discharge from the home was a very cold affair. One of our main concerns during the respite period was that on occasions, the decorator's dog was allowed to roam and run around at will and on one occasion bounded into our aunt's room and jumped all over the bed. We had our three-year-old granddaughter with us and the dog ran in so excitedly that our granddaughter was nearly knocked over. Had this been an elderly resident, the dog could easily have caused them to have a fall which we felt was worrying. We appreciated the care given so that our aunt felt well enough to return home again.

Would recommend.

This is a bright, cheerful place, which has a hotel feel in many respects but is also comfortable and welcoming. I visited a few places before deciding on this home, which ticked a lot of our boxes. I particularly like the fact that it caters for everybody from the dementia-free through to those requiring nursing care, which means that as my mother’s condition deteriorates, I won’t have to move her to another home. It is also in a convenient location, handy for friends and relatives to visit. We were also lucky in that two rooms were available, meaning that both my mother and step-father could move in together, which is great for them. The food seems excellent, and my mother has not once complained of feeling hungry. Indeed, the chocolate she ate voraciously at home is now untouched in her drawer! I am particularly impressed by the staff, as so far all have been warm, friendly and understanding when issues arise. I feel I can talk to anyone and get a helpful response.

The staff are very friendly to visitors and keep me well informed and there are good common rooms available to spend time with the person living at Cavell Court.

My husband was very happy at Cavell Court, although he deteriorated rapidly in the last 5 days of his life, he was very well looked after by all the staff. I cannot fault the care we received, as I too was looked after and able to stay with my husband until his death. The staff were amazing, I couldn't have asked for more.

Our Mum has lived at Cavell Court for nearly two years. During this time, and especially as her care needs increased, the team on the ground floor looked after her with diligence, compassion, respect and love. We are so thankful to them all. We felt cared for during the last difficult weeks and will not forget their kindness.

All the staff are friendly and kind and my husband is happy. The laundry service needs help and is not big enough for the number of patients. Machinery is always breaking down, not fair on the laundry staff. Always chasing clothes for my husband.

On a few occasions, some fellow patients have needed extra care and this can fall to visitors to sort.

I am very grateful to the staff who have shown care and kindness to my parents over the last few weeks. It is very much appreciated.

My mum has just had a birthday and one of the carers came in especially on her day off bringing flowers and chocolates to help celebrate her birthday. A sample of the care I have witnessed.

There is a friendly, warm atmosphere. Staff are friendly and know residents well. We are very pleased as to how my mother has settled in.