Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.7 151 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.
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Care Provided by Cavell Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1689
  • Self-Funded Residential Dementia Care: from £1784
  • RESPITE Self-Funded Residential Care: from £1899
  • RESPITE Self-Funded Residential Dementia Care: from £1994

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Contact Cavell Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Cavell Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (151)

9.7

Cavell Court has a Review Score of 9.7 (9.744) out of 10, based on 28 reviews in the last 2 years.
Over all time Cavell Court has 151 reviews.

Overall Experience
  • 126
  • 18
  • 5
  • 2
  • 0
Date Published
  • 151
  • 7
  • 14
  • 28
  • 123
Reviewer Connection to Cavell Court
  • 41
  • 28
  • 18
  • 14
  • 10
  • 6
  • 6
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 151, showing 61-80
Review from J D (Resident) assisted by family/friend published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring.
Friendly atmosphere.
Clean.
Would recommend.
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Review from Maggie H (Daughter of Resident) published on 21 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a bright, cheerful place, which has a hotel feel in many respects but is also comfortable and welcoming. I visited a few places before deciding on this home, which ticked a lot of our boxes. I particularly like the fact that it caters for everybody from the dementia-free through to those requiring
nursing care, which means that as my mother’s condition deteriorates, I won’t have to move her to another home. It is also in a convenient location, handy for friends and relatives to visit. We were also lucky in that two rooms were available, meaning that both my mother and step-father could move in together, which is great for them. The food seems excellent, and my mother has not once complained of feeling hungry. Indeed, the chocolate she ate voraciously at home is now untouched in her drawer! I am particularly impressed by the staff, as so far all have been warm, friendly and understanding when issues arise. I feel I can talk to anyone and get a helpful response.
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Review from John J (Friend of Resident) published on 15 January 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend came to Cavell Court in December 2019, initially for four weeks of respite care. He seems to have settled in well and welcomes having three meals provided every day plus help from the staff and no washing or cleaning to worry about.
The staff are very friendly to visitors and keep me well
informed and there are good common rooms available to spend time with the person living at Cavell Court.
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Review from G W (Wife of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was very happy at Cavell Court, although he deteriorated rapidly in the last 5 days of his life, he was very well looked after by all the staff. I cannot fault the care we received, as I too was looked after and able to stay with my husband until his death. The staff were amazing, I couldn't
have asked for more.
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Review from J P (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Mum has lived at Cavell Court for nearly two years. During this time, and especially as her care needs increased, the team on the ground floor looked after her with diligence, compassion, respect and love. We are so thankful to them all. We felt cared for during the last difficult weeks and will
not forget their kindness.
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Review from Lorna S (Wife of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are friendly and kind and my husband is happy. The laundry service needs help and is not big enough for the number of patients. Machinery is always breaking down, not fair on the laundry staff. Always chasing clothes for my husband.
Reply from Samantha Debenham at Cavell Court
Thank you for taking the time to write a review for Cavell Court and for your positive comments and scores regarding the friendly and kind staff, plus overall standard of the home. We would also like…read more
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Review from A S (Son of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall staff are caring and have the patients' interests at heart.
Rooms and common areas are pleasant and clean.
On a few occasions, some fellow patients have needed extra care and this can fall to visitors to sort.
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Review from Frances N (Daughter of Resident) published on 11 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very grateful to the staff who have shown care and kindness to my parents over the last few weeks. It is very much appreciated.
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Review from Sarah (Daughter of Resident) published on 8 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough my gratitude to the staff and especially the careers on The Goodwin Suite. Despite their day to day challenges, in my experience, they go above and beyond to care for their residents. They provide a safe environment, a listening ear, wonderful care and laughter often is heard
throughout the suite.
It is not easy to have to place a loved one in residential care, in fact, it is heartbreaking. Knowing my mum is so well cared for and treated with respect and genuine fondness has given my family peace.
My mum has just had a birthday and one of the carers came in especially on her day off bringing flowers and chocolates to help celebrate her birthday. A sample of the care I have witnessed.
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Review from D C (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is a friendly, warm atmosphere. Staff are friendly and know residents well. We are very pleased as to how my mother has settled in.
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Review from Jerry G (Son of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everything about the service and care is excellent.
The premises are superbly maintained and presented. The staff are all efficient, approachable and caring. Everyone genuinely appears to have a real passion for the people and the job as a whole.
I have in the short time that my mother has been resident
noticed that already the staff are aware of her particular likes, dislikes and restrictions.
If I am ever in a similar situation I hope that I can find a place as great as Cavell Court for my care.
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Review from Tim V (Son of Resident) published on 18 September 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum stayed in Cavell Court for nearly two years before she died. She had always been clear that she didn't want to spend any time in any care home, but her failing health left us with no other option. Despite her reservations about going to Cavell Court, she found comfort and happiness there which
I really don't think she had expected. The fact that the building is relatively new and brightly furnished undoubtedly helped. However, it was the quality of the care team which made all the difference to my mum. The team cared for her with professionalism, kindness, sympathy, and perhaps most importantly, a sense of humour. As a regularly visiting relative, I also found the care team a wonderful source of support and good humour.
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Review from Keith C (Husband of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been to 2 previous care homes and been disappointed with various things, mainly in the environment for friends and family visits and lack of activities, I have found Cavell Court "as it says on the tin".
Lovely staff and a great place to visit. Our 6-year-old granddaughter loves seeing her nana
and my wife is visibly content. Well done to everyone involved.
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Review from Karen D (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father said this home was his best decision he's made in a long time.
He was extremely grateful to all the staff, carers and nurses. He enjoys his stay. We were very well cared for.
Thank you for your kindness and care.
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Review from Janet P (Wife of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I find the staff kind and helpful although at times they do seem very pushed to cope, they could do with a few more on at times.
Reply from Samantha Debenham, Personal Assistant at Cavell Court
Thank you for taking the time to write a review for Cavell Court - we were very happy to see your positive scores regarding the excellent management of the home and the teams’ overall care for…read more
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Review from Stephen F (Son of Resident) published on 18 July 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
My mum was very happy here. Lately, things have changed. There seems to be considerable churn in the staffing. Weekends can be very thin. Today's menu says choice of takeaway, where's the chef? She has considerable dietary needs and no longer remembers that, so the staff are supposed to keep a watch
for her. Found her today with considerable stomach pain and upset. Her ensuite toilet has been out of action for a couple of weeks now. Weekend staff do not seem as well informed or plentiful as those on weekdays.
These things have all been discussed with the manager, and it is sad to see this re-occurring.
Reply from Samantha Debenham, Personal Assistant at Cavell Court
Thank you very much for your positive scores around the cleanliness and facilities at Cavell Court, as well as the safety and security of residents. We fully appreciate your comments regarding…read more
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Review from Rod G (Son of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Cavell Court is a lovely, friendly care home, more like an hotel than a care home. The facilities are excellent, it's just a pity my mum's health and mental state cannot fully appreciate them.
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Review from Karen H (Daughter-in-law of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Cavell Court show a very caring and patient attitude towards the residents. This has also been the case towards ourselves when visiting our family member. The home is clean and well run. Communication by administration staff is very good. All aspects of care from laundry care to food and amenities
cannot be faulted.
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Review from I B (Son of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad's been in this care home for approx 1 month. The staff care has been outstanding and very comforting to my family.
Your staff have been very polite and humorous.
I always look for continuous improvements and hygiene standards. (You're excellent)
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Review from J B (Grandson of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is an amazing place with great facilities. The staff here are lovely and very caring and brought a smile to my family and most of all my grandad's face.
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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.744 for Cavell Court is calculated as follows: ( (261 Excellents x 5) + (54 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 328 Ratings = 4.744
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cavell Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cavell Court to verify any information. View our terms and conditions. Cavell Court has an Enhanced Service - more info.