Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 148 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (148)

Total of 148, showing 61-80
9.8

Cavell Court has a Review Score of 9.8 (9.779) out of 10, based on 27 reviews in the last 2 years. Over all time Cavell Court has 148 reviews.

Overall Experience

  • 123
  • 18
  • 5
  • 2
  • 0

Date Published

148
7
13
27
121

Review from G W (Wife of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy at Cavell Court, although he deteriorated rapidly in the last 5 days of his life, he was very well looked after by all the staff. I cannot fault the care we received, as I too was looked after and able to stay with my husband until his death. The staff were amazing, I couldn't
have asked for more.

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Review from J P (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has lived at Cavell Court for nearly two years. During this time, and especially as her care needs increased, the team on the ground floor looked after her with diligence, compassion, respect and love. We are so thankful to them all. We felt cared for during the last difficult weeks and will
not forget their kindness.

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Review from Lorna S (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and kind and my husband is happy. The laundry service needs help and is not big enough for the number of patients. Machinery is always breaking down, not fair on the laundry staff. Always chasing clothes for my husband.

Reply from Samantha Debenham at Cavell Court

Thank you for taking the time to write a review for Cavell Court and for your positive comments and scores regarding the friendly and kind staff, plus overall standard of the home. We would also like to thank you for your excellent scores on the food and drink, safety and security in the home as well as the management and staff who provide dedicated care and support to residents. We value all feedback and are sorry to hear that the laundry service has not been meeting your expectations. Since our new home manager has been in place, the laundry machinery has been addressed and the laundry process has been assessed with the support of the laundry team. We are pleased to confirm that since addressing the machinery, no issues have occurred and a new approach to our laundry service has been agreed which, going forward, should reduce the issues previously experienced. Thanks again for taking the time to write a review – should you have any further concerns please don’t hesitate to get in touch or approach the home manager.

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Review from A S (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall staff are caring and have the patients' interests at heart.
Rooms and common areas are pleasant and clean.
On a few occasions, some fellow patients have needed extra care and this can fall to visitors to sort.

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Review from Frances N (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the staff who have shown care and kindness to my parents over the last few weeks. It is very much appreciated.

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Review from Sarah (Daughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough my gratitude to the staff and especially the careers on The Goodwin Suite. Despite their day to day challenges, in my experience, they go above and beyond to care for their residents. They provide a safe environment, a listening ear, wonderful care and laughter often is heard
throughout the suite.
It is not easy to have to place a loved one in residential care, in fact, it is heartbreaking. Knowing my mum is so well cared for and treated with respect and genuine fondness has given my family peace.
My mum has just had a birthday and one of the carers came in especially on her day off bringing flowers and chocolates to help celebrate her birthday. A sample of the care I have witnessed.

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Review from D C (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a friendly, warm atmosphere. Staff are friendly and know residents well. We are very pleased as to how my mother has settled in.

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Review from Jerry G (Son of Resident) published on 23 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about the service and care is excellent.
The premises are superbly maintained and presented. The staff are all efficient, approachable and caring. Everyone genuinely appears to have a real passion for the people and the job as a whole.
I have in the short time that my mother has been resident
noticed that already the staff are aware of her particular likes, dislikes and restrictions.
If I am ever in a similar situation I hope that I can find a place as great as Cavell Court for my care.

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Review from Tim V (Son of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum stayed in Cavell Court for nearly two years before she died. She had always been clear that she didn't want to spend any time in any care home, but her failing health left us with no other option. Despite her reservations about going to Cavell Court, she found comfort and happiness there which
I really don't think she had expected. The fact that the building is relatively new and brightly furnished undoubtedly helped. However, it was the quality of the care team which made all the difference to my mum. The team cared for her with professionalism, kindness, sympathy, and perhaps most importantly, a sense of humour. As a regularly visiting relative, I also found the care team a wonderful source of support and good humour.

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Review from Keith C (Husband of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been to 2 previous care homes and been disappointed with various things, mainly in the environment for friends and family visits and lack of activities, I have found Cavell Court "as it says on the tin".
Lovely staff and a great place to visit. Our 6-year-old granddaughter loves seeing her nana
and my wife is visibly content. Well done to everyone involved.

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Review from Karen D (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father said this home was his best decision he's made in a long time.
He was extremely grateful to all the staff, carers and nurses. He enjoys his stay. We were very well cared for.
Thank you for your kindness and care.

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Review from Janet P (Wife of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the staff kind and helpful although at times they do seem very pushed to cope, they could do with a few more on at times.

Reply from Samantha Debenham, Personal Assistant at Cavell Court

Thank you for taking the time to write a review for Cavell Court - we were very happy to see your positive scores regarding the excellent management of the home and the teams’ overall care for residents in treating them with dignity, in a safe and secure setting. We’re also pleased to see that you gave a good score for the activities at the home and the facilities on offer, as well as the food and drink we provide. We thank you for your excellent rating in our staffing and acknowledgement of the teams’ kind and helpful approach, however, appreciate that you feel concerns for staffing levels. The staffing at Cavell Court is currently above the average level, and in our last CQC inspection, our staffing levels were rated as ‘good’. We do fully appreciate your concerns and welcome feedback that will help us to make any necessary improvements. Many thanks again for your comments, and please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.

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Review from Stephen F (Son of Resident) published on 18 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum was very happy here. Lately, things have changed. There seems to be considerable churn in the staffing. Weekends can be very thin. Today's menu says choice of takeaway, where's the chef? She has considerable dietary needs and no longer remembers that, so the staff are supposed to keep a watch
for her. Found her today with considerable stomach pain and upset. Her ensuite toilet has been out of action for a couple of weeks now. Weekend staff do not seem as well informed or plentiful as those on weekdays.
These things have all been discussed with the manager, and it is sad to see this re-occurring.

Reply from Samantha Debenham, Personal Assistant at Cavell Court

Thank you very much for your positive scores around the cleanliness and facilities at Cavell Court, as well as the safety and security of residents. We fully appreciate your comments regarding staffing levels and understand that the ratio may appear lower on weekends due to fewer management team members working; however, the suite staffing ratio on all floors remains the same on weekends as during the week. We always endeavour to ensure all weekend and weekday staff are as fully informed as possible about the residents they are caring for, including your mother. We are more than happy to discuss any of your concerns raised and welcome your feedback that will help us to make the necessary improvements to our service.


We pride ourselves on providing a range of enjoyable activities to residents and occasionally this includes takeaway evenings, which is a popular activity here at Cavell Court. Our takeaway evenings are a social activity for residents and choices range from pizza night through to enjoying traditional fish and chips. On these occasions our chefs will always provide alternative home-cooked options, should a resident not wish to have a takeaway and taking each resident’s dietary needs into consideration. Many thanks again for your comments - please do let us know now or at any time in the future if we can help with any questions, suggestions or queries.

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Review from Rod G (Son of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cavell Court is a lovely, friendly care home, more like an hotel than a care home. The facilities are excellent, it's just a pity my mum's health and mental state cannot fully appreciate them.

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Review from Karen H (Daughter-in-law of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Cavell Court show a very caring and patient attitude towards the residents. This has also been the case towards ourselves when visiting our family member. The home is clean and well run. Communication by administration staff is very good. All aspects of care from laundry care to food and amenities
cannot be faulted.

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Review from I B (Son of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's been in this care home for approx 1 month. The staff care has been outstanding and very comforting to my family.
Your staff have been very polite and humorous.
I always look for continuous improvements and hygiene standards. (You're excellent)

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Review from J B (Grandson of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is an amazing place with great facilities. The staff here are lovely and very caring and brought a smile to my family and most of all my grandad's face.

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Review from Linda F (Wife of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was looked after in the most exemplary manner. The staff were kind and considerate to us, his family. I've marked down the cleanliness because I have to ask for the bins in his room to be emptied twice. Apart from that, I cannot fault Cavell Court care home.

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Review from Raymond N (Son of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident with you since January 2009 although I have not been able to visit her until May I have heard excellent things about your place. Mum seems very settled and happy in her environment and very much enjoys the company and the facilities at Cavell Court in Cringleford. I hope she
continues to enjoy such great understanding and caring staff and a great environment.

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Review from Andrew T (Son-in-law of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is a purpose built care home, we viewed lots before choosing this one, but this one stood head and shoulders above the rest.


The staff, facilities, and nursing care are excellent.


Uniquely amongst the ones we looked at, Cavell Court has dedicated areas for those with dementia, those

needing respite care, those requiring end of life nursing care provided by qualified nurses and care assistants, and for residents who simply need a care home.


The residents' rooms are spacious, with an en-suite toilet and shower, wardrobe, drawer units and wall mounted TV.


The Lifestyle Team engage with residents and give them enrichment with activities based upon each residents capabilities and wishes.


There is a cafe for residents and their visitors and a cinema and a hairdressers.


There is also a beautifully maintained and resident friendly enclosed, secure garden, for residents and families to enjoy.


Yet, with all these facilities and care resources costs are comparable with other care homes we looked at.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Cavell Court is calculated as follows: ( (264 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 317 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (94)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cavell Court to verify any information. View our terms and conditions. Cavell Court has an Enhanced Service - more info.