Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 149 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1571
  • Self-Funded Residential Dementia Care: from £1661
  • RESPITE Self-Funded Residential Care: from £1781
  • RESPITE Self-Funded Residential Dementia Care: from £1871

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Pedro Campos (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • Parking on-site

Cavell Court Reviews (149)

9.8

Cavell Court has a Review Score of 9.8 (9.756) out of 10, based on 27 reviews in the last 2 years.
Over all time Cavell Court has 149 reviews.

Overall Experience
  • 124
  • 18
  • 5
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Date Published
  • 149
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  • 27
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Reviewer Connection to Cavell Court
  • 41
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Total of 149, showing 121-140
Review from C R (Wife of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Highly recommend.
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Review from Emily C (Daughter of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered a major stroke in May 2011 which left her in a wheelchair and unable to communicate. She can often get frustrated and can easily become very distressed if her needs are not attended to promptly. In November 2016, I felt unable to cope with her sadly deteriorating health, so made the
difficult decision to move her into full-time care. The home is beautifully decorated, but the most compelling reason for her coming to live here is the wonderful staff who make her feel special and loved. I have no concerns leaving my precious mother in their loving care. All staff are kind, friendly and approachable and always make time to talk and take on board any concerns I may have. She is on the nursing floor due to her high dependency and I commend the team there for their compassion, professionalism and cheerfulness despite the many challenges that come with caring for the most disabled and end of life residents who live there. It is a calm and happy place to visit.
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Review from B C C (Friend of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex-husband was suffering from bipolar, diabetes and vascular dementia. He had a fear of spending his last few years in care, so the family managed to support him in his own home lately with 24 hour care.
By the middle of February 2017 after innumerable short stays in hospital, we arranged for him
to become a resident at Cavell Court.
From the initial enquiry, the whole process was conducted with courteous professionalism. The transfer from hospital to Cavell Court, at least on Cavell Court's part, was efficient and considerate. The staff made every effort to make the process comfortable and stress free.
His fears and ours were immediately dispelled as he settled into his tastefully decorated room.
The staff were professional, caring and obliging. His comforts were fully met in terms of food, attention and consideration.
Our confidence in the provisions made grew with each visit. If only we had made the change earlier, he would have fully enjoyed this lovely environment.
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Review from S M (Daughter of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lovely accommodation and facilities.


Staff are kind and able but too few - certain shifts covered by only one very stressed and overworked staff member.

Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, rooms and activities at Cavell Court. We are also pleased that you find that residents are treated with dignity and that safety and security at the home is good. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.

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Review from B S (Cousin of Resident) published on 27 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our cousin has dementia and when she was diagnosed 18 months or so ago, she made the choice to move into a home.
We are very happy with the home and the way things have been dealt with.
She came from hospital after breaking her arm with her watch but it has since gone missing. They also had to cut
off a ring from her finger, but we have that in our possession.
Our cousin likes to keep to herself and doesn't socialise that much, although the staff do try their best to get her to mix with other residents on occasions.
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Review from David G (Son of Resident) published on 25 April 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Father resided in Cavell Court for 6 weeks before he sadly passed away in March. The opinion of Cavell Court is very mixed. Firstly it's incredibly expensive for what is effectively a Travelodge with 24-hour care. Some of the individual staff were very pleasant and very caring, but the concept of
ABC (Activity Based Care) was not apparent at all. Sure there was the occasional activity in the afternoon, but residents were not exactly encouraged to take part. The coffee shop is novel, but often the cakes had run out by lunchtime (often eaten by the staff). There are hardly any seats in the café, and on one visit a member of staff was spread out across one table for four and didn't offer to make space for our family. The food looks average to poor. When my Father died, not one member of staff came to the funeral and the Care home did not even send a card. This is POOR! Cavell Court felt more like a factory than a home which really cared. A caveat though: some staff really were lovely!!!
Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you very much for your feedback. We’re grateful for your comments and we are glad that you feel that staff members were pleasant and caring. Although we also understand that you have some concerns and would like to assure you that we take these very seriously. The café at Cavell Court is a busy and vibrant place, where residents, family and friends and visitors from the community can come together. We have seating for approximately 24 people, which at most times of the day is ample for those using the facilities. We encourage companionship amongst the team and residents, and you can often find them enjoying the space together. We try to ensure that refreshments are replenished frequently throughout the day, but there may indeed be busier times. With regards to activities within the home, the team support residents to continue with their own hobbies and interests, with both group and individual activities. Our lifestyle team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. Where possible and when management are made aware of any resident’s funeral arrangements, a member of our team will attend on behalf of Cavell Court and we apologise that in this instance there has been a miscommunication. The home manager will be in contact with you to address this and any further comments you may have.

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Review from B S (Husband of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As I was not the person staying and only phoned from time to time, I cannot really comment on staff or organisation. Except to say that my wife was received well and care for throughout her stay. Visitors are made to fell very welcome.
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Review from H S (Cousin of Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the ways things are dealt with.
My cousin has lost her watch which was removed when she broke her arm, but can't find it since returning from hospital.
My cousin has dementia and when she was diagnosed, she made the decision to move into a home. She is quite happy to be on her own,
even though the staff do try and get her to participate with others
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Review from Eleanor D (Friend of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear friend decided to enter the nursing home to have end of life care. The staff were amazing, the care they gave was always attentive and always made sure that friends and relatives were comfortable. Sadly, she passed away peacefully during the night after 4 weeks stay. I would have no hesitation
in recommending the care home.
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Review from Greg G (Son of Resident) published on 9 November 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and dad have been at Cavell Court for two weeks of respite. We have been particularly impressed with the staff, who have all been kind, caring, friendly and open and have shown great patience, humour and compassion in all that they do. All the admin before the stay was done efficiently, giving
us a great sense of confidence before my mum and dad come. The facilities, particularly on the ground floor, are exceptional, not like a care home at all. I do, however, think that more use would be made of these great facilities.
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Review from Jean C (Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comes to all my expectations cannot fault a single thing. Staff are very friendly and will go that extra mile to be of any help whatever is needed. On occasions when I had to ring the bell it was answered very promptly.
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Review from Patricia D (Mother of Resident) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My son has terminal secondary breast cancer, which has spread to his bones and brain. I needed to find my son a comfortable place to be his last home. He needs 24-hour care, I live quite near to Cavell Court and walked in unannounced, so I could see what it was like. I was overjoyed to see such a beautiful
place and staff are so friendly, more like a 5 star hotel. Luckily there was a room available for my son. He has been in Cavell court for nearly 4 weeks, and I must say it is a lovely, caring, clean home. The managers and staff are first class, he is happy with all aspects. Sadly, he is deteriorating, but we have comfort in my son being cared for.
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Review from Gloria E (Daughter of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The short time my mother spent here we were very happy, she really enjoyed it. The home is warm and friendly, as soon as you walked in the door, the staff and management were courteous and professional, but most of all, they treated the residents with respect and patience. Mum loved to joke with them
and they loved her, our greatest regret is we did not make the decision to come here sooner, it was like you were a part of the family. It's one of a kind - you don't find places like this often. Thank you.
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Review from Sharon S (Daughter of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been at Cavell Court everyone has shown so much care and support to my father and to my husband and I. Each member of staff always goes that extra mile and they care for my Dad as if he was their dad which is just great. he is very happy, cared for and safe. We could not have wished
for a better place. Thank you all.
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Review from Nicole (Granddaughter of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love the care givers they are the kindest and most attentive people (staff) I would recommend this care home to anyone and everyone. I have even said I would want to be in the place if I need it one day, even though I live in the United States.
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Review from Linda (Daughter of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, caregivers wonderful and good to mom.
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Review from Janet S (Resident) published on 24 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After having been in hospital nearly 7 weeks this is wonderful. Staff are so friendly and cheerful. If you are down you don't stay down for long. It's a lovely place. I am on a special diet and staff have tried very hard to find something that I like and can enjoy. I would like to recommend this to
anyone.
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Review from Emily (Daughter of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother comes to Cavell Court for regular respite weekends. She is 84, suffered a severe stroke leaving her unable to speak and paralysed down her right hand side. The staff work hard to make her feel welcome and comfortable and are always friendly and cheerful. The home is like a 4* hotel and is
furnished as beautifully as our own home so it really is a "home from home" for mum. Great food and coffee too!
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Review from Anne H (Daughter of Resident) published on 16 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a truly excellent place. Surpassed any expectation I had of a home. The staff are extremely caring, kind and friendly. The rooms are very well thought out with en-suite wet room. A good choice of food, with the chef always prepared to offer an alternative if a resident do not want the menu choice.
I love the fact there are table cloths, serviettes and printed menus. There is a kitchen area where visitors can make themselves tea or coffee and also a coffee shop by reception. Activities and trips are on offer for those residents who wish to take part.
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Review from Lorna P (Friend of Resident) published on 17 September 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cavell Court is a wonderful home. Staff, food and rooms are all excellent.
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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Cavell Court is calculated as follows: ( (256 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 316 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cavell Court is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (99)

Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cavell Court to verify any information. View our terms and conditions. Cavell Court has an Enhanced Service - more info.